City of Jacksonville Technology Story

City of Jacksonville Technology Story

March 25th, 2014

Four Seasons in Jacksonville, FL

04/08/2023 Beyond the Beltway: The Jacksonville Technology Story 2

Winter Spring

Summer Fall

Jacksonville Fun Facts

04/08/2023 Beyond the Beltway: The Jacksonville Technology Story 3

Consolidated into a City-County 1968

Area = 885 sq miles# 1 City by area in the contiguous USLargest City in Florida

Population = 829,000 in 201011th largest city by population

Size of the Government = 8000

Average highs = 60s to 90sAvg lows = 40s to 70s

Consolidated Government Structure

MAYOR

Tax Collector

Property Appraiser

Clerk of Court Supervisor

Elections

Sheriff

ITD

State Attorney

Judges/ Court

Public Defender

State City County

City Council (19)

Technology, Salaries

Technology

Library

County

Boards & Commissio

nJPA- Ports

JTA- Transportati

on

JAA - Aviation

JEA- Electric

School Board

City Departments

Presentation to JaxChamber IT Council

The story of every Technology group


IT Overview

Significant Accomplishments

5 Year Plan and Vision

Comprehensive Performance Management

City Priorities

IT Initiatives

Overview

04/08/2023 6

Jacksonville is

#3 on the Top 10

Digital C

ities


http://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&uact=8&docid=fAH1x0-6yn0NAM&tbnid=-0JuamSkGiHqrM:&ved=0CAUQjRw&url=http%3A%2F%2Fndpbluenote.com%2F2012%2F09%2F11%2Fblue-ribbon-year%2F&ei=4OcwU6ngAurR0gHG2oDgBA&bvm=bv.63587204,d.eW0&psig=AFQjCNFq9ffFD92NbMLq3-HpZwSNKZBmDw&ust=1395800403744962

Department Name – Intra-Governmental ServicesDivision – Information Technologies

Infrastructure – Architect, design, build/buy and manage/support 24 X 7 technology support Emergency Operations Center support 6500 desktops/laptops Radio towers, radio equipment, 10.5K radios Fiber connectivity Connectivity between 220+ City locations 10K Telephones, 1200+ Cell phones, 1100+ network devices Data Center – Ed Ball and JFRD

Applications - Architect, design, build/buy and integrate/support 300+ applications Mobile apps 40 active projects 216 project requests

ITD Overview

04/08/2023 7Presentation to JaxChamber IT Council

http://www.google.com/aclk?sa=L&ai=C-j1JIqqMT-jGHYSitgeVzrWSC7nA3qkC0eKJlCvB25qyawgCEAEgk6z7BVCZ28DC-f____8BYMnmrYfco8gRyAEHqgQjT9BwcbfacgzwjvR-gsNe4zjdGTko5Ppx0-eJrrABew48fWLABQWgBiY&sig=AOD64_2d7CpClLy5k8aQIpq_2wsGw4CxnA&ctype=5&ved=0CAQQ2RI&adurl=http://rover.ebay.com/rover/1/711-117182-37290-0/2?ipn=psmain&icep_vectorid=324272&mtid=1588&kwid=1&crlp=11504071929_324272&icep_item_id=130663796362&itemid=130663796362&icep_meta_categ_id=15032&icep_etrs=Y&icep_epid=109388876&icep_ctlg=801&icep_cond=New&targetid=28827889089&rpc=0.75&rpc_upld_id=151493&icep_cbt=n&icep_msku_flag=n&adtype=pla

Technology Strategy

$$$ Focused Lower Cost, Generate Revenues

Efficient and Effective Government

Sustain Technology Operation

City Focused Business Intelligence, Security,

Automation, CollaborationEfficient and Effective Government

EducationPublic Engagement

Citizen Focused 5 year Technology Vision, Mobile

Apps, Kiosks, Win Awards, Software Challenges

Quality of LifeEconomic Development

Vision: To be an acknowledged Center of Excellence; enhancing Jacksonville‘s future through technology.

Mission: Demonstrating strategic leadership and excellence by providing innovative, reliable and cost effective technology solutions for our customers and partners.


Goals Improve the interaction for the citizens with the Government

• With mobile apps, online website, credit card payments, usability Make Jacksonville a city where it is a pleasure to do business Improve efficiency in government (automating processes and paper) Take City Hall to the citizens Vs having them come to City Hall Reduce the current 300+ systems to a more reasonable set of fully

integrated systems with electronic workflow, mobile apps, websites Modernize City’s technology Infrastructure Support Economic Development with technology infrastructure

Make Jacksonville the Silicon Beach!!

5 Year Technology Plan Goals


Significant Accomplishments


Award winning IT – Top 10 Digital Cities Numerous articles in National magazines -Government Technology 5 year plan to modernize City government systems & infrastructure Mobile Apps – JaxReady, JaxHapps, JaxLibrary, JaxFerry Increase Efficiency

Go paperless – increase automation Comprehensive Performance Management – JaxOps, Analytics and

JaxScore Multiple enterprise projects

Collaboration /consolidation 1Gig Internet shared by multiple agencies – Savings $200K/ year

Business Intelligence – Financial analytics

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&uact=8&docid=fAH1x0-6yn0NAM&tbnid=-0JuamSkGiHqrM:&ved=0CAUQjRw&url=http%3A%2F%2Fndpbluenote.com%2F2012%2F09%2F11%2Fblue-ribbon-year%2F&ei=4OcwU6ngAurR0gHG2oDgBA&bvm=bv.63587204,d.eW0&psig=AFQjCNFq9ffFD92NbMLq3-HpZwSNKZBmDw&ust=1395800403744962

Drive Strategy Determine City’s Objectives

Drive Efficiency Provide insight to operations via scorecards and analytics

Provide Transparency Create a public facing dashboard – JaxScore

Drive Alignment and Behavior Create outcome-based measures at each level Cascade metrics from department to division to team to individual Align all work/measures with City’s priorities Provide feedback, reward and recognition

Vision for Performance Management & Transparency



Vision for COJ – Increasing efficiency and transparency

Executive Branch Mayor

Strategic Plan

JaxOpsScorecards/ Performance management

JaxAnalytics

JaxGIS Dashboards

Financial, CARE, PW

Employees

Departments

OperationsFinancePolicy

JaxScore 1.0

JaxScore 2.0

Analytics/ Datasets

Citizens

City Council

JaxAnalytics

https://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=hJiL5IRuOaWztM&tbnid=WTYuQMvfnygigM:&ved=0CAUQjRw&url=https://en.m.wikipedia.org/wiki/Jacksonville&ei=0M2cUcenEILs9ATVpoCQBw&bvm=bv.46751780,d.eWU&psig=AFQjCNFORV7kTIpmzaEu0JTPj_q9N96O6Q&ust=1369317175141431

http://www.coj.net/JaxScore-1-0/JaxScore-1-0-Metrics-Scorecard.aspx

FY 14 October 2013 Public Works Department ScorecardMayor's Priority Goals

Potential Points Min -60% Target-80% Max-100% MTD Value YTD Value

Actual Points Comments/Explanation

Operational Excellence 350

QOL % of reduction in accidents at 5 highest accident prone intersections 100 2.00% 2.50% 3.00%

(# of Current accidents - # of accidents at the 5 intersections after improvements)/ # of Current accidents

QOL% of City roadway miles improved 75 1.40% 1.60% 1.80%

# of City roadway miles improved/ Total # of City roadway miles, 3659 centerline miles

QOL% reduction of Structures that flood (25 yr storm) 75 0.10% 0.20% 0.30%

# of homes/buildings removed from flooding/ Total # of structures that could flood(2343 ) in a 25 year storm

QOL % missed collection not resolved by the end of the next business day 100 4.00% 3.00% 0.00%

# of CARE issues for missed collections not resolved by the end of the following business day/ Total # of missed collections CARE issues

Customer Satisfaction 200 EEG Bi-annual Customer Satisfaction Survey 200 3 3.5 3.75

Process Improvement & Innovation 200

EEG Reduce % of change order value based on original project bid increase to complete construction 50by 5% by 10% by 15%

(Project final cost - Original bid)/ Orginal bid - Keeping Change orders to a minimum based on errors & omissions

EEG # of Processes improved (monitored by metrics) 100 3 6 9 Financial Metrics 100

EEG Cost Savings (PW & Customers) 25 250,000 500,000 1,000,000 EEG Cost Avoidance 25 250,000 25 750,000 EEG Budget Management (Departmental Exp) 25At Budget under .5% under 1% EEG Revenues generated 25 3,000,000 3,250,000 3,500,000

Talent Management Metrics 150

EEG % employees setup in Ent Perf Mgmt system with Smart Goals by Nov 1st, 2013 25 90% 95% 100%

EEG % employees mid year review completed by May 1st, 2014 25 90% 95% 100%

EEG % employees year end review completed by Nov 1st, 2014 25 90% 95% 100%

EEG Turnover of staff rated 4 or 5 on EPMS 75 20% 15% 10% Total 1000

JaxOps Sample Balanced Scorecard


COJ Scorecards and Performance Management Process

City Priorities

Department Balanced Scorecards

Division Balanced Scorecards

Team Balanced Scorecards

Employee Performance Management

Monthly Results

Monthly Results

Bi-Monthly Coaching, Mid Year and Annual reviews

Monthly Results

Goals, Metrics

Goals, Metrics

Goals, Metrics

Performance Objectives


JaxOps 630-CITY CARE Analytics

Introducing CARE Analytics – Slice and Dice


Trends of Average Response Time for Litter in C-R-O-W

8 Crews 2 Crews


Financial Analytics on Mainframe financial data


JaxScore 1.0

“Click on a box to learn more”



Economic Development


Military and Veteran Friendly city

Public Engagement

Quality of Life

Education

Mayor’s / City’s Priorities





Public Engagement

Quality of Life

Education

IT initiatives supporting Efficient and Effective Govt

Mobile Apps

BI Dashboards/ AnalyticsInfrastructure,

Wifi, fiber, 1Gig internet

Ongoing / Completed initiatives

Potential initiatives

Kiosks

RFPs- Ads,

Email etc Security,

MDM

RFID Asset tracking,

AVL

Hosted ERP

InteragencyCollaboration

Cost Allocatio

nBPM

Cloud





Public Engagement

Quality of Life

Education

IT initiatives supporting Economic Development

Mobile Apps

Website

Top 10 Lists & Awards

Business incubators

Leveraging Fiber



Media recognition

Univ Classes

downtown

Kiosks

Parker





Public Engagement

Quality of Life

Education

IT initiatives supporting Quality of Life and Public Engagement

Mobile Apps

Citizen DashboardsOngoing / Completed initiatives


Kiosks

User friendly webSite

Social Media

Leveraging Fiber





Public Engagement

Quality of Life

Education

IT initiatives –Military and Veteran Friendly City

Mobile Apps

BI Dashboard

s



Kiosks

P3Military, veteran info /

solutions

Q&AUsha Mohan

CIO, City of [email protected]: 904-255-8000

Wrap Up and Q&A


mailto:[email protected]