Click Reputation Product Guide

Click Reputation Product Launch

Why Does Click Reputation Exist?

• One of the main ways in which customers develop trust for a business is through reading reviews of other people’s experiences.

• There are currently over 80 review websites in the UK and it is vital that dealers have a presence on as many as possible.

• When consumers search for a product or service online, they go directly to the company with the best reputation, based on their ratings and customer comments.

• It’s difficult to keep a track of all of the different review platforms online, dealers need a tool to bring everything together in one easily manageable place.

• Customers often need to be prompted to review a company online!


What Is Click Reputation?

Click Reputation is an ‘Online Reputation Management Platform.’

Features:

• PROMPTS customers to write online reviews for dealers. • MONITORS and collates reviews from 88 UK review websites. • DISPLAYS all reviews on one page on a dealer’s website.• PROMOTES positive feedback through copying reviews to

popular/relevant platforms.• AUTOMATES ‘Social Broadcasts’ of positive reviews.• PROTECTS dealers against negative feedback.• PROVIDES Google+ certified partnership status.• COMPLIES with Competitions & Markets Authority regulations.


• Click Reputation is setup to automatically prompt customers via email or SMS to review a dealership online after a sale, thus removing the time and effort required for dealers to chase their customers for reviews.

• These reviews will be displayed on the We Love Reviews portal and the dealer’s own website review page.

• These emails will be sent out 5-7 days after a sale is made and then if a customer doesn’t choose to review, two more prompts will be sent at weekly intervals.

PROMPTS - Customers to Review a Dealership


• The feature includes live monitoring of 88 UK review websites, including Google, Facebook, Auto Trader and many more.

• Every time a review is posted online about a dealership, the dealer will receive a notification ensuring that they never miss any comments about their service!

MONITORS – 88 UK Review Websites


• Click Reputation automatically collates and displays all 4* and 5* online reviews in one place, giving dealers complete control of their online reputation.

• Reviews can be embedded onto a dealer’s website and displayed in an easy to view parallax.

• This promotes a positive brand image with genuine reviews from satisfied customers displayed on dealer’s websites, for all visitors to see.

DISPLAYS – Reviews on a Dealer’s Website

http://www.tradepricecars.com/our-online-reviews.php


• Click Reputation automatically prompts customers to copy and paste their positive reviews to popular/relevant review platforms such as Google, Facebook or AutoTrader.

• If the review is of 4* or 5* standard, then customers will receive an email prompt asking them to copy and paste their comments onto an external platform of the dealer’s choice.

PROMOTES – Positive Feedback Through Copying Reviews


• Social Broadcasts of 4* and 5* reviews about a dealership are automatically posted to any of their specified social media platforms including Facebook, Twitter, LinkedIn, Google+ and Pinterest.

• The system is set to only post 4* and 5* reviews to social media sites, so that people can see all of the great work being done by our dealers!

• Dealers can relax in the knowledge that Click Reputation will automatically post their best reviews online for all of their followers to see.

AUTOMATES Social Broadcasts of Positive Reviews


• Click Reputation has the functionality to protect dealerships from negative reviews by notifying them when they are published, giving them the chance to sort out customer problems and maybe even change the review score.

• With Click Reputation there are no hidden surprises, because dealers are made aware of all reviews across 88 websites. This way negative reviews do not go unnoticed or ignored.

• Reviews below 4* will not be socially broadcasted across dealer’s platforms.

PROTECTS - Dealers Against Negative Feedback


• The dealership’s review page will be automatically indexed in Google Search results and be approved for review snippets in the Google Search display.

• As part of the Google+ partnership, our dealer’s business will appear on the right hand side of search results.

PROVIDES Google+ Certified Partnership


Presenting – The Click Reputation Dashboard!


Click Reputation Dashboard

• Here dealers can see a snapshot of their received reviews, pending reviews, their ratings on each review site and their star ratings distribution graph.

• From this screen, dealers can navigate to each different section in order to take action on their reviews or get an in depth breakdown of where they are coming from.


Click Reputation Dashboard

• The Click Reputation dashboard gives dealers a snapshot of their rating per review site, the distribution of 1*- 5* reviews and a breakdown of negative reviews requiring attention.

• Dealers can reply to customer reviews directly from this page.


Click Reputation Reviews Screen

• Here dealers can read reviews, check star ratings and see which platform the feedback has come from as well as when it was posted.

• Dealers can reply to customer reviews directly from this page.


Pending Reviews Screen

• The pending reviews screen shows dealers a list of customer names, the car they bought, the sale date, the last review request date and their next review request date.

• Here, dealers can keep tabs on which customers have received review prompts and when.

Technology

Click Reputation Product Guide