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Energy provider Badenova, has optimized its resource planning and centralized its work order management.
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1Proprietary and Confidential
Case Study – Badenova
Efficient Appointment Booking and Resource Planning
Badenova• Leading German energy provider,
formed from merger of six local energy providers
• 360 engineers handling 50,000 jobs per year
• Sought workforce management • system to optimize its resource
planning and work order management processes
2Proprietary and Confidential
Challenges • Company was formed from merger
of six local energy providers, with different scheduling practices
• Need to effectively coordinate scheduling of field staff
• Need to match jobs to technicians’ skills
3Proprietary and Confidential
Finding the Right Scheduling Solution• The right software can simplify
the planning process, save costs and materials, and reduce unnecessary stress
• ClickSoftware’s scheduling solution optimized Badenova’s resource planning and centralized its work order management process
4Proprietary and Confidential
Obvious Advantages• Extensive scheduling functionality • Better and more accurate job
planning• Improved control of order
placement process• Comprehensive reporting system• Integration into the company’s
backend SAP system
5Proprietary and Confidential
Solution Implementation
6Proprietary and Confidential
Implementation – Stage 1• Complete reorganization of
the internal coordination and scheduling department
• Integration of ClickSchedule into existing SAP system
• Manual process planning using ClickSchedule to enable staff to become accustomed to the tool
7Proprietary and Confidential
Implementation – Stage 2• Step-by-step automation of the
scheduling process • Mobile connectivity for technicians
via mobile SAT interface:• Improved short-term job
handling • Ability to transfer data directly
back to SAP system enhanced business process and planning
Entire job took just over a year from the formulation of the requirement
specification to realization, testing and roll out
8Proprietary and Confidential
Impact9Proprietary and Confidential
Resource Planning• Optimization of resource planning • Manual and automatic scheduling
processes• Easy access to scheduling
and planning information• Improved relationships between
interfacing operational resources
10Proprietary and Confidential
Comprehensive ReportingCentral console provides information on:
• Job progress• Staff efficiency levels and • Compliance with deadlines• Internal and external
benchmarking
11Proprietary and Confidential
Data ProcessingFaster processing of data due to direct connection to SAP system, and better data quality.
12Proprietary and Confidential
Proprietary and Confidential
Thank you