College Technology Services (CTS) - Services Overview

College Technology Services

- Introduction

- CTS Support Services Overview

- Featured Services


Introduction

- History

- Our Approach

- Our Scope

- Our Team

- CTS and the USC IT Community


CTS Core Support Services

- College & Libraries Help Desk – CLHD

- Distance Learning

- Technology Enhanced Learning

- Application Development

- Web Services

- Research Technology Support

- Infrastructure / Accounts

- Other Services


College & Libraries Help Desk – CLHD

- Customer Service Oriented Approach to IT Support

- Help Desk – PC, Mac, Linux – Laptops, Desktops, Smartphones

- Network & Phone Activations

- Near 24/7 Support via [email protected]

- On-site, Remote and Walk-in Service

- Spare Parts Stock

- Apple & Dell Warranty Service

- Online Service Request Tracking via MyUSCCollege

- Classroom Multimedia Support

College Technology ServicesDistance Learning

- 1000’s of Course and Special Event Captures

- 100’s of Video Conferences

- HNB 100 & ACB 238 Studio Classrooms- Live / Archived Webcasts- Audio Podcasts- Starboard / Virtual Whiteboard- Dual Projectors- Document Camera- Built-In PC / Laptop Connection- DVD / VHS

- Adobe Connect Web Conferencing

- Traditional Video Conferencing

- Portable Webcasting Kits

- Slingbox TV


Technology Enhanced Learning

- College Wiki

- Blackboard Support / Training

- Luna Insight – Image Management / Scanning Services

- Blogs – coming soon


Application Development

- Over 50 Web Applications Developed

- Online Payment System For Donations & Revenue Transactions

- MyUSCCollege Portal


Web Services

- Manage 150+ Departmental, Center & Lab Sites

- Department Site Redesigns

- Lab / Personal Sites

- Adobe Contribute Web Editing Tool

- College YouTube Channel – http://www.youtube.com/usccollege


Research Technology Support

- Basic File Storage Offering

- Technology Consulting for Proposals - IT Costs / Hardware & Software Needs

- Web Prototypes

- Media Transfer Services


Infrastructure / Accounts

- Store, Backup and DR - 8 Terabytes of Data

- 30 Virtual & 20 Physical Servers

- Extensive Use of Virtual Servers

- Arizona Disaster Recovery Site

- 24/7 Monitoring

- Manage 2000+ College & ITS Accounts

- “Checkout a Desktop” – coming soon


Other Services

- Technology Consulting / Price Quotations

- “Test Drive” the latest technology

- Personalized and Group Training

- Laptop, Projector, Wireless Data Modem Checkout

- Final Cut / Adobe Premier Apple Editing Station

- Qualtrics Survey Tool – http://college.usc.edu/qualtrics

- College Collaboration System

- Laserfiche Document Management System


Featured Services

- College Wiki

- Web Services

- Distance Learning Captures

- Adobe Connect

- Luna Insight

College Technology ServicesCollege Wiki

College Technology ServicesCollege Wiki

College Technology ServicesWeb Services






College Technology ServicesDistance Learning Captures

College Technology ServicesDistance Learning Captures

College Technology ServicesAdobe Connect

College Technology ServicesLuna Insight




Contact Info:

[email protected] 530

John ParkerACB [email protected]

mailto:[email protected]

mailto:[email protected]