MICROSOFTVinay Patel

Gwen Smith

Jamie Vogelbacher

Overview

Company background

Microsoft’s current issues

Possible solutions

Real World Case 3

Recommended solutions

References

.

Led by Bill Gates, the world's wealthiest individual and most famous

businessman

Became known for their first MS-DOS operating system-latest one being

Windows 7

Windows is one of the most used operating systems in the world

Company BackgroundMicrosoft Corporation is more than the largest software company in the world. It is a

market leader in the computer industry expanding from the operating systems.

Company Background

Microsoft’s primary duty is to motivate and inspire their customers to

use their software in hopes of finding creative solutions to business

with five business divisions:

Windows & Windows Live Division Server and Tools Online Services Division Microsoft Business Division Entertainment and Devices Division

Company Background

Timeline of Microsoft

1975 1979 1983 1990 1993 1997 2001 2002 2008 2010

Awarded contract to provide OS for IBM-Known as MS-DOS

Microsoft founded by Bill Gates and Paul Allen

Released Microsoft Word

Releases Windows 3.0

Windows NT launched

Invested 150 million into Apple stock

Releases Windows XP and launches Xbox

Announces Windows Mobile

Gates leaves Microsoft

Windows 7 is selling seven copies a second

Microsoft’s current issues

Windows Phone 7

Software update failures

Technical glitches

Smartphone’s affected

Corrupted hardware

drivers

Possible Solutions

Internet Connection

Storage Space

Smaller Updates

Real World Case 3

Pro’s

Microsoft ventured to

other industries

Established internal

expertise's to support IT

needs

Developed software

products for specific

industries

Con’s

May overstep its

boundaries in specific

industries

Not widely accepted

Has not provided

business solutions to

specific industry

segments

Real World Case 3

Recommended Solutions

Send out smaller updates and perform thorough

and intensive testing on software Conduct a test run on phone’s storage space

References

A history of Windows: Highlights from the first 25 years. (2011). Windows. Retrieved

March 14, 2011. http://windows.microsoft.com/en-US/windows/history

Bright, P. (2011, March 15). Retrieved March 15, 2011, from Wired:

http://www.wired.com/epicenter/2011/03/carriers-not-your-customers/all/1

Kolakowski, N. (March 3, 2011). Windows Phone 7 users report further update snafus,

eWeek.com. Retrieved March 13, 2011 from http://www.eweek.com/c/a/Mobile-

and-Wireless/Windows-Phone-7-Users-Report-Further-Update-Snafus-825373/

Microsoft. Retrieved March 15, 2011, from CrunchBase:

http://www.crunchbase.com/company/microsoft

Microsoft Corporation. (2010, August 24). Retrieved March 14, 2011, from Microsoft:

http://www.microsoft.com/about/companyinformation/ourbusinesses/en/us/

business.aspx

 

References

Nagy, A. (2011). Samsung Windows Phone 7 pre-nodo update issues continue?

Retrieved March 14, 2011. http://pocketnow.com/windows-phone/samsung-wp7-

pre-nodo-update-issues-continue

O’Brien, J., & Marakas, G. (2009). E-business Systems. Foundation of Information

Systems in Business. 9th Edition (261 – 297). New York, NY: McGraw-Hill Irwin.

Paul, I. (February 24, 2011). Windows Phone 7 glitch affects 1 in 10 upgrades,

PCWorld. Retrieved March 12, 2011 from

http://www.pcworld.com/article/220585/Windows_Phone_7_Glitch_Affects_1_in_10_

Upgrades.html

Reuters. (2010, October 11). Retrieved March 15, 2011, from Fox News:

http://www.foxnews.com/scitech/2010/10/11/microsoft-windows-phone-coming-

november/

 

References

Spiegel, R. (2011, February 14). Retrieved March 15, 2011, from E-Commerce Times:

http://www.ecommercetimes.com/story/71861.html?wlc=1300228530

Stroh, M. (2011). Windows Phone Blog: More answers about our first software update.

Retrieved March 14, 2011.

http://windowsteamblog.com/windows_phone/b/windowsphone/archive/2011/02/2

3/more-answers-about-our-first-software-update.aspx

Windows 7: What is Windows 7?. (2011). Retrieved March 14, 2011.

http://www.microsoft.com/windows/windows-7/what-is-windows-7.aspx 

Windows Phone 7 copy-and-paste patch delayed. (2011, March 11). InformationWeek

Online.

 

References

Windows Phone 7 update reportedly still causing problems for Samsung owners.

(2011).

Gearlog. http://www.gearlog.com/2011/03/windows_phone_7_update_reporte.php 

Ziegler, C. (2011). Microsoft details Windows Phone 7 update problem, “small

number” of

Samsungs affected. Retrieved March 14, 2011.

http://www.engadget.com/2011/02/23/microsoft-details-windows-phone-7-update-

problem-small-number