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Don’t Be a Black Box. Do your end users go around you to get IT services? Learn how you can become a service provider instead of “black box IT”, and display how your technology investments map to the business’s priorities. New Datacenter and Cloud Services. What portion of your datacenter investment are you leveraging? Learn about new Microsoft cloud services that align and extend existing datacenter products you likely already have installed. Mobile Device Management, Identity, and Data Control. Are you prepared for the move of users to mobile devices, SaaS services, and data that can live anywhere? Learn how these challenges can be addressed through comprehensive mobile experience management technologies. Better Platforms for Business Productivity. Are your business processes engaging and efficient, or clumsy and disconnected? Learn how to provide a new way to interact as a business and manage your customer’s needs.
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MicrosoftTechnology Roadmap Event
@ConcurrencyInc blog.concurrency.com
Speakers
#CNCYevent #ws2012R2 #SysCtr #SCSM, #Orchestrator
Nathan Lasnoski Annur Sumar
Concurrency Introduction
#cncyEvent #ws2012R2 #SysCtr #SCSM #Orchestrator
Business Productivity Infrastructure
Azure & O365
Exchange & Lync +
Voice
Private & Public Cloud
Windows Server & Virtual
Identity, AD,
DirectAccess
System Center
2012 ITSM / ITIL
Migrations &
Integrations
Desktop Imaging &
Win upgrade
Portals, Intranets, Business Critical, Doc Imaging,
Workflow…(SharePoint)
Sales, Marketing, Dashboards, Account
Management, Etc. (Dynamics CRM)
Business Apps
Application Development
Messaging, Conference, Presence,
Video, Voice (Lync)
Office
Real Microsoft expertise. Real business value.
Partner of the Year Winner: - 2014 Management & Virtualization- 2012 & 2011 Midwest - 2012 Central - 2012 Global SharePoint Content Management- 2012 Central Partnering to Succeed
Wisconsin Illinois Minnesota Indiana
Roadmap
#cncyEvent #ws2012R2 #SysCtr #SCSM #Orchestrator
• Lots of material, with lots of focus areas• Think of this as “the first step”• Come out of each section with one idea
Take a step back
IT Service Management
• Is this how your company sees you?
The black box
IT$
• Hosters and Service Providers• Enterprise functioning as Service Providers• Consumers
Primary Organizational Spaces
The service lifecycle
Service Management
Strategy
Design
TransitionOperations
Continuous Improvement
• Strategy. Do I know what I deliver to the business?
• Design. Can I reconcile my choices?• Transition. How did my last deployment go?• Operations. Do my customers know what to
expect?
Do we check? (Continuous Service Improvement)
Five questions
Portfolio and Business Relationship:What do we do?
Cost:What does it cost?
Demand:Can we deliver it?
Architecture:Essential frameworks for decisions
Managing “what” we doStrategy
Design
TransitionOperations
Continuous Improvement
Determine “what” you want to doDefine architecturesHand off to project management
Service Strategy = Imagine and Architect
Identified Service
Idea
Business Strategy
Architecture
Project Process
Selection
Service Design
Leverage the previous architectural model (from Service Strategy)Retrieve requirements from business (formal or informal)Create design for service
Service Design = Intent to Reality
Strategy
Design
TransitionOperations
Continuous Improvement
Enterprise Technical TopologyEnd User
Configuration and Asset Data
Incident Change Service Request
KnowledgeService
Onboarding Decision Making
Directors and Executives IT Directors and Executives Analysts and IT Application Owners
Company Store
Problem, RiskRelease
Intune
Orchestrator / SMA
Workstation
Servers
Configuration Manager
Servers
OM / VMM Public Cloud
External, E-Bonding
Demo
Service Design Package
Nathan LasnoskiInfrastructure ArchitectConcurrency
Launch a service into production.Know what you are launching.Know what you put in production once it is there.
Service Transition = Launch!
Strategy
Design
TransitionOperations
Continuous Improvement
Structure for production launch.Pre-flight checklistRisk management
Change Management = Launch Control
Change
Configuration Item
Service 1
Service 2
Configuration Item
Service 3
Coordination of changesWhat is being changedRelease pattern
Release Management
Change
Release 1
Configuration Item 1
Configuration Item 2
Release 2
Configuration Item 3
Updated automatically, not manuallyCloud resources “count”Automatic documentationCovers the entire device framework
Configuration Management = The “What”
SharePoint Portal
IIS Web Applications
WEB1
WEB2
DB01
SQL1
Standards based, PowerShell applied, configuration management technology
Applies configurations (push or pull) based on a defined standard for a set of systems
Works with Windows, Linux, network devices, etc.
Desired State Configuration
Calls
MOF onTarget Node
DSC Resourcesspecialized
Windows PowerShell modules
Push
ed
Compiled
DSC Architectural Overview
Configuration ScriptMyConfig.ps1
MOFSERVER2.mof
Authoring Deployment
Two Deployment ModesPushUse Start-DscConfiguration to copy MOF to target node(s). Node(s) evaluate configuration immediately and again every 15 minutes (by default). Manual process. Non-core DSC resources must be manually deployed to nodes.
PullUse push mode to enroll target node(s), configuring them with their pull server information. Target node(s) check the pull server every 30 minutes (default) and re-apply configuration. MOF files must be copied to pull server, and must be accompanies by a checksum file.DSC resources must be ZIPped and placed on pull server. Nodes will copy down any resources they are missing.
DSC vs. GPOFeature Group Policy DSC
Configuration stored in GPO file Configuration script / MOF file
Target nodes by means of AD links to OUs, sites, etc.Configuration specifies node names
Configuration implemented by Client-side OS componentsClient-side shell scripts (resources)
Extensible by means of Complex native programming Windows PowerShell scripts
Primary configuration target Windows registryAnything Windows PowerShell can “touch”
Persistence Settings reapply each time Settings are persistent
Number of configurations per node
As many GPOs as you want to link
One
DSC Skills Stack
Configuration Scripts
DSC Resources
Windows PowerShell commands
Basicadmin
Scripter/Dev
Scripter
Physical, software, service entitlementsWarranties, agreements, pricing“Things” on which configuration items run
Asset Management = Entitlement
AssetComputer CI 1
(Retired)Software CI 1
Software CI 2
Computer CI 2(Active)
Software CI 3
Demo
Service Transition
Nathan LasnoskiInfrastructure ArchitectConcurrency
Support the services in production / DevOps.Set customer expectations and deliver.Service Operations is the “Face of IT”.
Service Operations = In Flight Support
Strategy
Design
TransitionOperations
Continuous Improvement
Beautiful, useful, and focused on the consumer
Set expectations
Drive a consistent experience
End User and Consumer Experiences
Free, analytics and alerting technology
Plugs into System Center and surfaces information
Easy to configure and uses information you have now
Receiving a lot of investment
Advisor
DevOps focused tool tied into Visual Studio
Provides information to development teams on application performance
Ties into development deployable application releases
Application Insights
Demo
Service OperationsEnd User ExperienceIncident ManagementAdvisorApplication Insights
Nathan LasnoskiInfrastructure ArchitectConcurrency
Measures feed strategy“Plan => Do => Check => Act”
Continuous Service Improvement
Strategy
Design
TransitionOperations
Continuous Improvement
Demo
Continuous Improvement
Nathan LasnoskiInfrastructure ArchitectConcurrency
New Azure Services
Movement is toward large, consolidated datacentersMajor hosters and service providersCompute, storage, and network are commodities
The market…
Option 1: No cloud Option 2: All cloudOption 3: Hybrid cloud
Reviewing your position…
Comparing within type…Type Sort Specification Cost on Premise
(3yr)Cost in Azure (3yr)
IaaS Small VM 1 CPU, 1.75 GB RAM
$2,500 / VM $1,500 ($2,400 w/ 33%)
IaaS Medium VM 2 CPU, 3.5 GB RAM $5,000 / VM $3,821 ($4,821 w/ 33%)
IaaS Large VM 4 CPU, 7 GB RAM $10,000 / VM $6,343 ($9,612 w/ 33%)
IaaS Extra Large VM 8 CPU, 14 GB RAM $20,000 / VM $12,711 ($19,260 w/ 33%)
IaaS Storage (Local) 1 TB $10,000 / TB $1,688 ($2,520 w/ 32%)
IaaS Storage (Geo) 1 TB $20,000 / TB $2,291 ($3,420 w/ 32%)
Basic tier is 9% less
Additional Price Cuts Coming: http://blogs.msdn.com/b/windowsazure/archive/2014/03/31/microsoft-azure-innovation-quality-and-price.aspx
Azure Automation
#cncyEvent #ws2012R2 #SysCtr #SCSM #Orchestrator
PowerShell-centric Automation EngineEntirely hosted in Azure (similar to SMA)Uses PowerShell workflow
PricingFree up to 500 minutes. $20 / month for 10,000 minuteshttp://azure.microsoft.com/en-us/pricing/details/automation/
Azure Automation
Demo
Azure Portal / Automation
Nathan LasnoskiInfrastructure ArchitectConcurrency
Azure Site Recovery
#cncyEvent #ws2012R2 #SysCtr #SCSM #Orchestrator
Microsoft’s Cloud OS DR Stack
Hyper-V Replica
SQL Always On
Azure Site Recovery
PowerShellDSC
Replication OrchestrationMonitoring
App Configuration
ON-PREMISES
SERVICE PROVIDERMICROSOFT
Azure
CONSISTENTPLATFORM1
DR Orchestratio
n
DR
Orchest
ratio
n
Primary Site
Azure Site Recovery Overview
Secondary Site
Hyper-V Replica / SQL Always On
Azure Site Recovery
SCVMM
Compute
Storage
Networks
DRP
SMI-S Provider
Microsoft Azure
Service Provider
Private Cloud
DR Orchestration
DR
Orchestratio
n
DR Orchestration for SQL Apps: Tier1, Site to Azure
Hyper-V Replica
Azure Site Recovery
SQL Availability Group
App Front End
SQL Backend
Primary Site Azure
Azure Storage
IaaS VM
Azure as your recovery site
Uses Hyper-V replica to replicate VMs into the Azure site, where they can be turned on
Pricing$27/month per VM protected
Recover Virtual Machines into Azure
Enterprise Mobility Management
#cncyEvent #ws2012R2 #SysCtr #SCSM #Orchestrator
Manage mobile devicesPassword reset and single sign-on for SaaS appsRights Management Services
PricingCurrent reduced cost is $4.00 per user http://www.microsoft.com/en-us/server-cloud/products/enterprise-mobility-suite/
Enterprise Mobility Suite
Demo
EMS
Nathan LasnoskiInfrastructure ArchitectConcurrency
Business Productivity Platforms
Do new thingsDo things betterStop doing things
Business Focused Capabilities
Financial benefitsQuantifiable benefitsMeasurable benefitsObservable benefits
Read more:http://www.concurrency.com/blog/business-case-framework/
Quantifying Value
Business Intelligence
#cncyEvent #ws2012R2 #SysCtr #SCSM #Orchestrator
Improve decision makingAccess anywhereEasy to use
PowerBI
Based in SharePoint in Office365HTML5 and App-based VisualizationsUses excel datasheets or Analysis ServicesUses gateway to connect on-premise
PowerBI
Demo
PowerBI
Nathan LasnoskiInfrastructure ArchitectConcurrency
Office365
#cncyEvent #ws2012R2 #SysCtr #SCSM #Orchestrator
1 TB per userAccess online and offlineData control and analysis capabilitiesShare data with anyone
OneDrive
Touch centricBusiness impactingConveys mission, goals, activity
Beautiful Experiences with Live Tiles
Traditional User Experience
Company
Modern Experience
Company
Responsive Design / Device Touch Friendly User Experience
iPad• iPhone• Android • Windows
Microsoft Touch Devices
Wabash Locations
Branch
My Dept.
Quotes
Home
Environmental Health & Safety
Branch
Jobs by Branch
Company
Company
Company
My Tasks Update Patient data Employee Reviews Create work
schedule
Tasks & SchedulesMy Schedule 9:00 – 9:30
Team Meeting 10:00 – 11:00
Homecare visit 3:00 – 4:00
File Report
Top 5 Policies The 5 most recent
policies The 5 most recent
policies The 5 most recent
policies The 5 most recent
policies The 5 most recent
policies
Compliance and Training Top 5 Documents Recent training
docume… Recent training
docume… Recent training
docume… Recent training
docume… Recent training
docume…
Bruce Albany
Bruce Albany
Asked a question: Has anyone seen the new devices? About 6 hours ago > like > answer > follow-up
Kim Davis: I had heard of theseAbout 6 hours ago like
Jen Chan
Uploaded photos of the new location in Gurnee in PicturesAbout 6 hours ago > like > answer > follow-up
Social & Communication
Find Locations
Sun
Daily Map of Travel
Mon
Tues
Thurs
Wed
Fri
Sat
Dashboard
Company
Are you Ready for Touch Mobile DevicesFocus on the people, process & experience – then design.
Outlook BI / App SharePoint CRM Line Of Business
NOT Windows 8 App - This is SharePoint On-Premise or O365
Microsoft CRMApril Release
#cncyEvent #ws2012R2 #SysCtr #SCSM #Orchestrator
Ability to manage cases from inception to service, to follow-up
Tie cases into service calls to manage customers and revenue
Unified Service Desk
Demo
CRM Unified Service Desk
Nathan LasnoskiInfrastructure ArchitectConcurrency
Modernizing Applications
#cncyEvent #ws2012R2 #SysCtr #SCSM #Orchestrator
Application Portfolio Management
Relevance of Application to Organization
Age/Maturity of Application
Ensure Compliance
Performance of Application
Rewrite or Migration Potential of Application
Hardware Refresh Cycle
The highest level of choice, flexibility for managing your applications Hybrid Cloud
PrivateCLOUD: On-premises Cloud
TraditionalNON-VIRTUALIZED
PublicCLOUD: Off-premises Cloud
Knowing where you are, where you want to be and understanding how to get there
Maturity Rating:1: Basic - “We fight fires…”2: Standardized - “We’re gaining control…”3: Rationalized - “We enable business…”4: Dynamic - “We’re a strategic asset…”
Where’s the Challenge for IT?
2 3 41 5
Action Rating 5: Highest Priority. Action Necessary.
Action Rating: 1: Maintain. 2: Maintain. Long Term Action Recommended.3: Medium Priority. Action Recommended.4: High Priority. Action Necessary.5: Highest Priority. Action Necessary.
Key Areas of Focus to Maximize Productivity
Business Productivity IT Productivity
Operations Managemen
t
Configuration and
Systems Managemen
t
Automation
Datacenter Infrastructur
e Managemen
t
Identity and Access
Management
IT Service Managemen
t
Public and Private Cloud
Enterprise Mobility
Management
Portals, Intranets, Business Critical, Doc Imaging,
Workflow…(SharePoint)
Sales, Marketing, Dashboards, Account
Management, Etc. (Dynamics CRM)
Business Applications
Application Development
Unified Communicatio
ns
Business Intelligence
1. Focus on Processes and Technology, to architect a solution for today and the future.
2. Conduct a comprehensive analysis of the current environment using an ITIL framework.
3. Provide remediation or complementary suggestions and insight into areas where IT operations are functioning efficiently, as well as, where opportunities exist for improvement. Show the financial benefits
4. Build a Roadmap outlining objectives, priorities, phases and milestones.
Next Steps….
Questions?
Sample Roadmap Outcome
IT Productivity Roadmap OutcomeThe IT Infrastructure Roadmap for this customer lays out an approach to the challenge of Centralized IT Services Management by immediately delivering of benefits where current processes do not exist and following with more complex process transformations. The roadmap solutions are built cohesively around a strategic direction.
Phase 1: Platform Deployment: The implementation of a Centralized Technology Management Platform components to provide centralized operations management, configuration management, datacenter automation and the delivery of nonexistent IT Service Management functions. This includes the discovery of global software, device and datacenter asset management.
Phase 2: Process Review and Framework Implementation. The system integration and process alignment of existing management functions into a CMS Platform. This enables all of the IT Service Management functions (Incident, Problem, Change, Release, Service Automation) through a centralized platform.
Phase 3: Automation and Visibility: The build out of automations for common repetitive IT tasks consumable through a self service portal (within CMDB) and service catalog. The enablement of global visibility into business service mappings, global IT services with financial dashboards
Phase Timing:
• Phase 1: 2/2014 – 7/2014• Phase 2: 8/2014 – 1/2015• Phase 3: 1/2015 – 6/2015
Roadmap Participants:
• Leadership team• Process management• Server engineering• Identity management• Asset management• Platform engineering• Service Management
External Participants:• Concurrency
IT Productivity Roadmap Outcome
IT Productivity Roadmap Outcome
IT Productivity Roadmap Outcome
Next steps - surveyFREE Business Productivity Assessment: Get expert guidance on Microsoft technologies–examining how they can benefit your organization.
Business and Technology Roadmap: Take a strategic, technology agnostic approach to your infrastructure operations. Provide executives with a vision, a budget, and a plan to optimize your IT infrastructure through a structured and systematic process.