CREATE AND SIMPLIFY FLEXIBLE

ORDER MANAGEMENT SYSTEMS

WITH IBM OMS

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AGENDA

Supply Chain

Rapid Delivery

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Q & A

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About Perficient

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Client Successes

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ABOUT PERFICIENT

Perficient is the leading digital transformation

consulting firm serving Global 2000 and enterprise

customers throughout North America.

With unparalleled information technology, management consulting,

and creative capabilities, Perficient and its Perficient Digital agency

deliver vision, execution, and value with outstanding digital

experience, business optimization, and industry solutions.

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PERFICIENT PROFILE

Founded in 1997

Public, NASDAQ: PRFT

2015 revenue $473.6 million

Major market locations:

Allentown, Atlanta, Ann Arbor, Boston, Charlotte, Chattanooga, Chicago,

Cincinnati, Columbus, Dallas, Denver, Detroit, Fairfax, Houston,

Indianapolis, Lafayette, Milwaukee, Minneapolis, New York City,

Northern California, Oxford (UK), Southern California, St. Louis, Toronto

Global delivery centers in China and India

>2,800 colleagues

Dedicated solution practices

~90% repeat business rate

Alliance partnerships with major technology vendors

Multiple vendor/industry technology and growth awards

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YOUR SPEAKERS

Pawan Kumar GuptaDirector, IBM Industry Solutions

Steve GattoPartner Specialist, IBM Commerce

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SUPPLY CHAIN ISN’T SEXY, BUT IT IS HOT!

Delivery to parking spot in an hour or less 42% of online orders and ~90% of its online

returns for the second quarter handled by 700

stores, faster/shorter delivery windows

Paying $1.5B for 12M sq. ft. portfolio

from LBA Realty’s hotbed U.S. west

coast distribution centers

Bought 15M sq. ft of distribution centers from Hillwood Dev Co. for $1.1B

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SUPPLY CHAIN CAN ALSO BE YOUR NEMISIS

World's seventh-largest container carrier filed for

receivership …

… trying to secure enough funds to help unload an

estimated $14B in cargo initially trapped on its ships

around the world.

Stranded outside the Port of Long Beach, CA

Fire at Gap New York distribution center

slows online orders

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CONSUMERS CONTINUE TO BE A DEMANDING BUNCH

Recent annual poll says more than half of eCommerce consumers now

browse by which shipping choices are available

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ENTERPRISE’S RESPONSE CONTINUE TO EVOLVE

Which of the following initiatives are likely to be your organization’s top software priorities

over the next 12 months? (Percentage selecting high priority or critical priority)

Sales, commerce, and

fulfillment solutions

Customer service solutions

Digital delivery solutions

Enterprise marketing solutions

Infrastructure and context

technologies

Product innovation solutions

Aggregation technologies

Interaction technologies

0 100

0 100

0 100

0 100

59%

59%

56%

55%

0 100

0 100

0 100

0 100

53%

53%

53%

52%

Base: 560 North American software decision-makers whose firms sell to consumers (500+ employees)

Source: Forrester’s Global Business Technographics® Software Survey, 2015

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ENABLED BY TECHNOLOGY

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PRESENT STATE: SILOS

WEBOTHER CHANNELS,

M&A…STORES

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THE PERFECT ORDER – WHAT IS IT?

ORDER MANAGEMENT SYSTEMS PROVIDE THE LOGIC

AND WORKFLOW NEEDED TO DRIVE THIS DEMAND

Ship to a home from a sourced store to sell down excess inventory and/or

minimize shipping time and costs.

Place an order in a non-store channel (e.g., website, mobile, social, or catalog/call

center) and pick it up in a physical location (e.g., store, warehouse, locker, etc.).

Begin an order via one channel (e.g., online) and complete it in another (e.g., working

with a store associate who accesses and completes the order on a tablet in the store).

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OPTIMIZED SOURCING & FULFILLMENT

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WHAT IS IT?The OMS Rapid Delivery Asset Solution is part of the larger

eCommerce fulfilment system aimed at achieving improved scalability

and international support for your companies wholesale/retail order

management processing.

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HIGHLIGHTS

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SCOPE

GENERALParticipant Modeling Geography/Language/Currency Distribution Groups & Nodes User Groups & Roles

DATA LOADSItem Master | Customer Master | Inventory

ORDERCapture | Status | Hold | Monitors | Validation | Event Notifications

INVENTORYVisibility & Management |Inventory Sync | Adjustments

CALL CENTEROrder CaptureOrder ModificationsPayment ProcessingReturn Order Processing

RETURNS MANAGEMENTReturn order processingExchange OrderRe-ships

EXECUTION & FULFILLMENTOrder Orchestration | Payment ProcessingSourcing & Scheduling | Allocation & Release | Shipment Confirmation | Settlement | Sales Audit & Invoicing

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INTEGRATIONS• Item Catalog

• Customer Master

• Inventory Sync

• Inventory Adjustments

• Order Capture

• Payment Authorizations

• Publish Order Status &

Update

• Confirm Shipment

• Return Order Capture

• Invoicing

• External Tax Engine

• LDAP Integration

• Email Server Integration

• Return Order Receipt

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PROJECT TIMELINE

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CLIENT SUCCESS STORYSPECIALTY HOME DÉCOR RETAILER

With more than 300 stores in the U.S., our client embarked on an

initiative to further grow its eCommerce capabilities and improve

digital customer experience to better compete.

To improve scalability and eCommerce functionality, we

implemented IBM Integration Bus as part of a larger eCommerce

fulfillment system with IBM Sterling Order Management.

From an integration perspective alone, the client’s development

time was cut by 10% and time to implement integration services for

Sterling OMS dropped by 25%.

The now-seamless omni-channel customer experience resulted in

reduced costs and quicker order delivery, significantly improving

customer satisfaction and engagement.

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CLIENT SUCCESS STORYSPECIALTY APPAREL RETAILER

Our client, which sells footwear, headwear, sports apparel, and

accessories in more than 2,400 retail stores throughout the U.S.,

Canada and the U.K., suffered from an inefficient legacy order

management system.

Leveraging our expertise and supply chain experience, we assessed

current capabilities and business requirements and determined the

right approach for implementing IBM Sterling Order Management.

Through leading the end-to-end OMS implementation that integrated

with a number of complementary systems, the platform has positioned

the client to win a multi-million, multi-year fulfillment contract from a

major athletic shoe manufacturer.

The client is now able to coordinate and customize the fulfillment

processes across store, call center and online channels through

providing a single view of supply/demand/ order information.

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CLIENT SUCCESS STORYLARGEST RETAIL FARM AND RANCH

STORE IN THE U.S.

The company operates more than 1,200 retail stores in 45 states

and needed an order management system that could handle

growing demand across multiple selling channels, with the goals of

achieving an inventory view across all demand and fulfillment

channels, reducing product fulfillment costs, and improving

profitability.

With IBM Sterling Order Management, the client has reduced

fulfillment cost per item resulting in an expanded web catalog and

improved profitability. The project initiated a vendor drop ship

platform which allows for further catalog expansion without

inventory investment, and has the foundation for further expansion

of its omni-channel retail business.

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QUESTIONSType your question into the chat box

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Guide: Delivering Intelligent Fulfillment and Exceed Buyer Expectations

with IBM OMS

Solution Sheet:OMS Rapid Delivery Asset