Case Study

About Customer▪ India based leading System Integrator

Nature of ProjectCRM Strategy, Architecture, Core CRM, Dealer Management, TT, SFA, CM & Portal

Activities Performed by Diksha▪ CRM Strategy and Roadmap definition

▪ Architecture/EAI Integration

▪ Core CRM – Post & Pre Paid

▪ Loyalty system front-end/Integration

▪ Trouble Ticketing

▪ SFA

▪ Sales Force Automation

▪ Marketing

▪ Customer Portal