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Customer Service solutions to become the superstar of your market.
Citation preview
EXPERTS
CUSTOMER
SERVICES
WE ARE
of
the
HOW TO BE
EFFICIENT?
ABOUT US PRODUCTS CO
ONLINETLIVE
eTICKET543
BOOKING
DASHBOARD
ONLINETANALYTICS
CDS 3.0 REPORTING & STATISTICS
QUEUE MANAGEMENTMore than just
BENEFITSWeb based operation
Instant overview and statistics
Local and centralized
management reports
If your Customer Services is 100%
efficient and there is no room for
improvements, if there are no costs
which could be saved or reduced or if
you have already explored every
possibility and channel to increase
your sales and cross-sales, then you
r e a l l y d o n ' t n e e d a q u e u e
management system.
What is the average waiting time
of your customers? Who is the most
efficient member of staff in a specific
branch? How successful is a marketing
campaign started just 4 days ago?
CDS 3.0 helps you answer these.
CDS 3.0
REPORTING & STATISTICS
FACTS AND FIGURESGoing beyond
BENEFITSDeeper analysis of data
Discovering cause and effects
Better actions based on reliable
information to increase efficiency
Statistics and reports sometimes
scratches only the surface. Looking to
tables, list of figures or graphs does
not always give the real depth and
understanding of events . To
understand the mechanism of your
business you need to connect the dots
and find the link between cause and
effects.
ONLINET ANALYSIS will dig
deeper into statistics and historical
data to provide the resource for better
executive decisions focusing on one
goal: increasing efficiency.
ONLINETANALYTICS
MANAGEMENT INFORMATIONin an instant
BENEFITSMap view of branches or shops
Full control over processes
Better decisions based on
reliable and accurate data
Information is power. In times
when decisions has to be made
quickly and efficiently, delaying an
important action can be fatal in
business.
Overviewing complicated reports
and statistics can be not only time
consuming but also an obstacle in
taking executive decisions in an
i n s tan t . Leade r s need so l id
foundations for their decisions, but do
n o t h av e t i m e to o v e r v i e w
comprehensive tables or endless lists
of figures.
DASHBOARD
BOOKING
QUEUE MANAGEMENTThe future of
BENEFITSFind the nearest branch or shop
Book a convenient appointment
Leave a feedback about the
customer experience
A successful business is able to
reach its customers wherever they are.
Mobile technology and smartphones
has become part of everyday life and
the platform for doing business faster
and easier.
Queue Management System has
changed once and for all the way we
think about waiting, queuing or
customer service. The use of
smartphones will bring again the
revolut ion of e f f i c iency and
productivity in serving customers.
How would you rateour services?
Send
We highly value your opinion.Thank you for sharing it.
QUEUE MANAGEMENTPaperless
BENEFITSFaster service
Save on paper and go green
Professional company image
A vital part of the queuing
process, when using a queue
management system, is the issue of a
ticket. The ticket contains a unique
identifier, a number that will be called
informing the customer about his
turn. With the evolution of mobile and
smartphone technology more and
more features and services are
available on this platform.
Using paper tickets is a thing of
the past. The eTICKET is easy to use,
ecologic and user-friendly.
eTICKET543
orange uk 16:45
your eTICKET
When arriving at the branch, please select the“eTICKET” option on the ticket dispenser’s screen.
Type in your eTICKET number and please have a seat. You will be called very soon.
21 Buckingham Palace Rd.London, SW18LY, United Kingdom
Your ticket number is:
146Selected services:
MORTGAGECustomers waiting in front of you:
2Desks serving:
6,7,8Service selection date and time:
September 17, 20116:45
4
NAVIGATOR
BANK
ONLINE CUSTOMER EXPERIENCE
The new face of
BENEFITSMore website visitors
More conversions
More efficient and faster
customer support
Promoting brand awareness,
selling online or offering technical
support is a vital part of any website
willing to reach their customers on the
worldwide web. While selling online
often is straight forward, sometimes
an expert's advice is needed to finish a
purchase.
Introducing a new brand or
product on the market is always easier
if somebody can explain their
benefits. A technical support in many
cases can't wait days, it has to offer
help immediately. Is your website
prepared for these challenges?
ONLINETLIVE
Interested?
www.onlinetgroup.com