Dataplex MS UC Event Presentation 22062010

www.dataplex-systems.com

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Understand more about dataplex

Understand OCS and futures?

What’s new in Exchange

Understand more about BPOS

Free Lunch?



Introduction and OverviewWhy unified communications?

OCS 2010 (Wave 14)Refreshment Break

Exchange 2010Microsoft BPOS

Demonstration TimeLunch and networking




Established in 1996

Impartial ICT Consultancy

Dataplex: Advisory, Professional Services & Service Desk

Nationwide Coverage

Group Turnover 2009 £16M

Delivered virtualised solutions for 14 years with 150+ years experience across our technical pool

Implemented PB’s of consolidated storage from physical SAN and virtual storage

Secured over 300,000 endpoints with encryption software across public and private sectors

Trusted Brand with partners and clients.

Design

Oxford 0845 260 4747

Manchester 0845 260 5757


DeliverBusiness

Value

Reduce Operational

Expense

Risk Mitigation

& Compliance

Increase Agility

We enable you to deliver business agility and resilience by the effective use of technology.

We ensure you are secure and compliant.

We assist you in delivering a competitive edge and value to your stakeholders.

In a complicated world we simply do what we say:


http://www.newprogress.co.uk/progressgroup.html�


IT Advisory Professional Services

Service Desk


StrategicDefine why an organisation should undertake a new initiative and what impact it has to them commercially

AssessmentDetermine current state and assess against recommended objectives

TechnicalPlan and design against requirements

ImplementationImplement the solution

Service DeskSingle point of contact for operational efficiency


Business Continuity & DR

Storage Architecture

Tiered Virtualisation

Security & Compliance

Cloud Computing

Collaboration & Messaging

Infrastructure & Server Architecture

Networking

Management


24x7 Service Desk

2nd & 3rd Line Support

Asset & System Management

Hosting & Managed Services

Vendor Management


Cloud Security

Desktop Security

Networking

Server Proliant Integrity

Management

Datacentre Security

Availability

Virtualisation

Storage


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Your feedback is important to us. Included in your packs are feedback forms,

please take a couple of minutes to complete them and be entered into a draw for

the chance to win a case of wine.

Presentations available from:http://www.dataplex-systems.com/events.htm



Due to the complexity of today’s business environment, collaboration in technology encompasses a broad range of tools that enable groups of people to work together

including social networking, instant messaging, team spaces, web

sharing, audio conferencing, video, and telephony.


develop customerrelationships

improve operations

drive innovation

build partner

connections




Information doubles every 1,100 days. Yet the amount of time available to deal with that information remains constant:

1,440 minutes per day




File Shares

Home Directory

Exchange Public Folders

Lotus Notes Databases RSS/Newsfeeds

SQL/Oracle

ECM

Excel Spreadsheets

Access Database

Intranet Site

Extranet Site

Internet Site

Custom Applications

Inbox


Different Time,Different Place

Same Time,Different Place

Same Time,Same Place

Working Alone


Individuals do not have mechanisms to share critical knowledge and most of this is lost when they leave the enterprise.

Employees get 50%-75% of their relevant information directly from other people.

People trust unknown sources on the internet more than their peers



Employees are the same person, with the same expectations, whether at home or at work!And yet they get a better experience at home!

Our end users are IT Savvy, or at least they think they are.


The generation born in the 1980s who are now

entering the jobs market, higher education and the

electorate.

They are the biggest generation in the history of the world. They account for

about 1/3 of the world’s population and 1/4 of U.S.

population.


Will never read a newspaper but will be attracted to some (online) magazinesWill never own a land-line phone (and maybe not a watch)Will trust unknown peers more than expertsCommunity at the centre of Internet experienceUse IM. Think e-mail is for their parents.

Want everything to move to mobileHave and want access to multiple devices, but must be simpleWant and expect information to be available at the touch of a buttonAre more likely to utilise cloud services on a daily basisWould rather IM than talk.





On 7 Different devices


50% of phone calls require you

to look up a telephone number.


14% check their phone.



Communication Overload

Globally Distributed Customers and Teams

Disconnected Communications Systems

High Cost of Communications


Integration of disparate data islands into familiar business productivity tools:

E-mailInstant messaging2010 Microsoft Office systemWindows Mobile-powered devices

Using integrated servers plus services and client applications:

Microsoft Office Communications Server 2010Microsoft Office Communicator

Microsoft Exchange Server 2010Microsoft Exchange Hosted Services

Microsoft Office Live Meeting serviceMicrosoft Office Outlook

Microsoft Office SharePoint Server


E-M

ail &

Uni

fied

Mes

sagi

ng

Inst

ant

Mes

sagi

ng

Ente

rpri

seTe

leph

ony

Con

fere

ncin

g

Platform

Unified Experience

Com

mon

Man

agem

ent

Horizontally integrated common platformStandards-based distributed architecture

Accessibility in the entire networkOne common database

Voice Mail

EnterpriseTelephony

Audio Conference

Web Conference

Video Conference

E-Mail &Instant Messaging

Separate Managem

ent

Vertically integrated communication silosInefficient communicationsCommunications overload

Parallel infrastructures

Overall CostsDown


Outcome

Reduce Total Cost of Ownership

Reduce time to Complete Projects

DecreaseCosts

IncreaseRevenue

Profitable Growth enabled by Unified CommunicationsLower Cost of Sale

Reduce Travel & Training costs

Shorten Sales Cycle

Increase Sales Wins

Improve Compliance / E-discovery

Improve Customer Services & Loyalty

Reduce Telephony costs


Lower your travel & audio conferencing costs while increasing collaboration

Broadly deploy audio, web, and video conferencing while

removing your reservation-less audio costs next

Provide a lower cost and more flexible telephony

infrastructure for a better user experience

Deploy software powered VoIP for mobile, teleworkers and

new employees

Reduce interruptions and help your employees find & click to communicate with the right

people, right away

Light up your Microsoft Office investments by broadly

deploying Presence & Instant Messaging


One inbox:E-mailFaxVoice mail

All messages manageable from any tool

Desktop: Office OutlookWeb: Outlook Web AccessMobile: Exchange ActiveSync-enabled mobile phonesPlain phone: Outlook Voice Access




INTERNET Mid ‘90s

CLIENT/SERVER Mid ‘80s

PC & APPS Early ’80s

MAINFRAME ’60s & ‘70s


Providing IT resources, as a service, in a dynamic and scalable manner over a network

Five essential characteristics of the Cloud: On-demand self-service

Broad network access

Resource pooling

Rapid elasticity

Measured service

Public, Private, Hybrid

Software, Platform, Infrastructure ‘as a Service’





Extending tools and platform to cloud

Experience across multiple devices

Best-in-class SLAs and IT governance

Best of both worlds

User in control

Deployment choices for IT

+


Software-as-a-Service (SaaS)

Platform-as-a-Service (PaaS)

Infrastructure-as-a-Service

(IaaS)

HardwareServers, storage, power,

cooling, networking

Software PlatformOS, Database, systems

management

ApplicationsSoftare applications, email,

collab, CRM


Enterprise class software delivered via subscription services hosted by Microsoft and sold with partners


Communicate and collaborate seamlessly across applications and devices

Instant MessagingE-mail

Web ConferencingDocument Sharing Presence

Calendaring Work Flow Mobility Offline Access Archiving


Unified access point for all Online services

Simplified Management

Subscription and Trial

Web AccessService Administration

Trial and Buy User Management Settings Support Tools

Anywhere* Access without VPN

Single Sign On Application Access SharePoint Links Downloads Password Reset

Rich Client Access

IT Pro End User


Giving IT the flexibility to choose Online deployment by geography, workload or roles

HQ

Branch Office


Always up-to-date capabilities at a predictable cost

Key Benefits• Up and running quickly• Latest software • No more server upgrades• Subscription-based• Predictable cost• Optimize productivity

Simplified Management

IT Is A Cost Center

IT Is An Efficient

Cost Center

IT Is A Business Center

IT Is A Strategic Asset

Software + Services Accelerate the Journey


Business Class Reliability and Security Delivering highly secure, private, and reliable computing

experiences based on sound business practices

Authentication to Data

Separate Data Networks

Virus Scanning

Application Level Counter-measures

Application Authentication

System Level Security

Intrusion Detection System

Firewalls

Filtering RoutersKey Features• Geo-redundant datacenters• N+1 architecture• 9 layers data security• Secure access via SSL• ITIL/MOF operational practices• 24x7x365 support• Backed by 99.9% uptime SLA


Virginia with backup in Washington United States Canada Mexico Puerto Rico

Dublin with backup in Amsterdam Austria Belgium Czech Republic Denmark Finland France Germany Greece Hungary Ireland Italy

Israel Netherlands Norway Poland Portugal Romania Spain Sweden Switzerland UK

Singapore with backup in Hong Kong Australia China Hong Kong India Japan Malaysia

Brazil with backup in Chile (Oct 2009)

Brazil Chile Colombia

New Zealand Singapore South Korea Taiwan



“Moving server software to the cloud has a lot of advantages. A company no longer has to worry about patches, deploying upgrades, and an number of other concerns.

But it also has one big downside--one that many CIOs are still struggling with--a the loss of control.

They lose control of when things get updates. They lose control of saying 'no' to some new thing”

— CNET Beyond Binary, April 8, 2010



80%Maintenance

20% New

CostReduction

Keep BusinessUp & Running

End User Productivity

CustomerConnection

Competition

TechnologyChange

Regulatory Compliance

Security

Business Results& New Value


Objective

Ability to Change

Resource Utilization

Processes & Automation

Organisation Alignment

Perception of IT

React

Slow, weeks to months

Unknown

Ad Hoc

No SLAs

Cost Centre

Basic

Uncoordinated,manual

infrastructure

Manage

Weeks

Known, poor

Defined

Arbitrary SLAs

Efficient Cost Centre

Standardised

Centrally managed ITinfrastructure withsome automation

Reduce Complexity

Days

Rationalised

Mature

Class of Service SLAs

Business Enabler

Rationalised

Managed andconsolidated ITinfrastructure

Agility

Minutes

High, as needed

Policy based

Business SLAs

Strategic Asset

DynamicFully automated IT

management dynamicresource usage andbusiness linked SLAs


Adapt the IT infrastructure rapidly to business needs

Drive Agility

Integrate management and security tools to

maximise system uptime

Improve Service Levels

Simplify, automate and centralise IT operations

to optimise resource utilisation

Control Cost

Cost

Agility

Infrastructure Optimization

Service Levels


IT a

nd S

ecur

ity P

roce

ss

Data Protection and Recovery

Desktop, Device, and Server Mgmt

Identity and Access Management

Security and Networking

Core Infrastructure Optimization Model

BASIC

STA

ND

AR

DIZ

ED

RA

TIO

NA

LIZED

DY

NA

MIC

Business Intelligence

Enterprise Content Management

Collaboration

Unified Communications

Enterprise Search

Business Productivity Infrastructure Optimization Model

BASIC

STA

ND

AR

DIZ

ED

RA

TIO

NA

LIZED

DY

NA

MIC

Application Platform Optimization Model

Development

SOA and Business Process

Business Intelligence

User Experience

Data Management

BASIC

STA

ND

AR

DIZ

ED

AD

VA

NC

ED

DY

NA

MIC



Your feedback is important to us. Included in your packs are feedback forms,

please take a couple of minutes to complete them and be entered into a draw for

the chance to win a case of wine.

Presentations available from:http://www.dataplex-systems.com/events.htm
