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ESInets and FirstNetOn Ramps and Off Ramps for Critical Enterprise Data
Mark J. Fletcher, ENPChief Architect Worldwide Public Safety SolutionsDecember 3, 2014
Photo Copyright © 2014, M. Fletcher
© 2014 Avaya Inc. All rights reserved. 2
December 1, 2013 – Kari Hunt died because of a single digit
Kari met her estranged husband in a Marshall, Texas hotel for visitation with their 3 children
Allegedly, her ex-husband brutally attacked and stabbed her multiple times
Her 9 year old daughter tried to call 911
In fact, she tried to call 4 times, but the calls failed
She was able to rush her 2 siblings to safety
Kari Hunt died from her injuries before help could arrive
Why did the calls fail?
You needed to dial 9-911 from the hotel room
But that’s not what we teach our children
© 2014 Avaya Inc. All rights reserved. 3
http://No9Needed.com
HOMEWORK ASSIGNMENT
Read about Kari’s LawIf you agree, sign the petition
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 44
The Emergency Communications Technology Journey…..
Location Based E911
Selective Routing
911
Access
Police BoxDirect Dial
Next Generation 911
Services
Circa 1880 1968 Circa 1985 Circa 1990 2011
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 55
1860 1880 1900 1920 1940 1960 1980 2000 2020 2040
Emergency Services Technology
INFLECTIONPOINT
134 Years of Communications Technology Innovation
50 Years of Public Safety Technology Stagnation
© 2014 Avaya Inc. All rights reserved. 66
The problem
9-1-1 is based on 1970’s technology:
– Telephone Number (TN) presentation to the network for routing instructions
Citizen555-1234
Public Safety
Agency“A”
Public Safety
Agency“B”
Public Safety
Agency“C”
SRDB*
555-1234 = Agcy A555-4567 = Agcy B555-6789 = Acgy C
*Selective Router Data Base
Citizen555-4567
Citizen555-6789
Telecom Provider
© 2014 Avaya Inc. All rights reserved. 77
CLocDB*
555-1234 = Addr A555-4567 = Addr B555-6789 = Addr C
The problem
911 is based on 1970’s technology:
– Telephone Number (TN) presentation to the network for routing instructions
– TN Presentation to the 9-1-1 Center for incident location reference
– Registered name
– Registered address
– While this is typically sufficient for a residential citizen, individuals at work have additional challenges due to:
– Large Campuses with multiple buildings
– Unclear street addresses or no address
– Buildings with access control and multiple floors
Citizen555-1234
Public Safety
Agency“A”
SRDB
555-1234 = Agcy A555-4567 = Agcy B555-6789 = Acgy C
*Caller LocationData Base
Telecom Provider
555-1234David Smith3324 Arch St
© 2014 Avaya Inc. All rights reserved. 88
Enhanced On Site Notification with ADDITIONAL DATACorrelation of Information
• Screen Pop Alert Clients can be anywhere
• Detailed Floor Plans / Video
• Integrations with Smart Building Data
• Mobile apps, Web based or Reader boards
By empowering the Enterprise with information
about the incident they can contribute additional
data simplifying the call for help.
A hang up call now becomes a hang up with
high temperature readings in the area.
© 2014 Avaya Inc. All rights reserved. 9
CableMgmt
PBXUser Data
WLANUser Data
EnviroInfo
LDAP
ActiveDirectory
Medical interactio
nInfo
Smart Building
Collecting Enterprise Location Data
Device Level Identification
Device ID
Device Type / Location
User Level Identification
User Identity inforamtion
Specific opt-in data
ADLR
Additional DataLocation
Repository
© 2014 Avaya Inc. All rights reserved. 10
Getting Additional Data to the PSAP
CM/PBXCONFIG
LDAPDATA STORE
NETWORKLINK UP
CABLE PLANTWIREMAP
WIRELESSAP ASSOC
ADDITIONALDATA
REPOSITORY
WEB SERVICESRESPONDING TO
HELD / DATA QUERIES
PUBLISHURL / URI TO EXISTING DB
ADDITIONALDATA
CORRELATION
INTERNET
PUBLIC SAFETYDATABASE
ANI / ALII
PSAP CPEQUERY
PSAP CPEQUERY
© 2014 Avaya Inc. All rights reserved. 11
Next Generation Public Safety Solutions
WHAT’S CHANGING?
© 2014 Avaya Inc. All rights reserved. 1212
Yesterdays network was cumbersome and complex
EnterpriseLocationDatabase
SRDB MSAG
Databases
CalltakerANI/ALI
Screen Pop
Emergency call with 908-848-2602 as CLID / ANI
ANIALI
Databases
PHONE NUMBER QUERY
908-848-2602CUBE2C231
© 2014 Avaya Inc. All rights reserved. 13
While extremely profitable, the legacy network model cannot survive new customer technology and market demands for
affordable Emergency Call Handling in the Enterprise
NG911 is here now, and Legacy E911 is dying on the vine
© 2014 Avaya Inc. All rights reserved. 1414
Next Generation911 ESINet
Tomorrows network is sleek and rich with user data from the source
EnterpriseLocationDatabase
CalltakerScreen Pop
Emergency SESSION with PIDF-LO Information Elements
908-848-2602CUBE2C231
Got anything else? Like a floor plan maybe?
SURE DO!HERE IT IS . . .
© 2012 Avaya Inc. All rights reserved. 1919
Summary
Current and Emerging Technologies can enhance public safety TODAY
Routing of Information is becoming the critical capability in a PSAP
Current Demographics and Behaviors are Changing
© 2012 Avaya Inc. All rights reserved. 20
Available on iTunes and SoundCloud
http://SoundCloud.com/AvayaPodcasthttp://SoundCloud.com/Fletch911http://www.avaya.com/APN
http://www.avaya.com/Fletcher
The Avaya Podcast Network
© 2014 Avaya Inc. All rights reserved. 2121