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DECA Financial Services, LLC, a nationally licensed accounts receivable management company, relies on their mission-critical call center application to keep business going each day. They needed a way to guarantee that their application would recover quickly so business could keep moving forward, no matter what. In this presentation, Bluelock CTO Pat O’Day and DECA Financial Services CIO Kevin Schoenrock review the process DECA Financial went through evaluating their DR plan, quoting both cloud-based and traditional options and why they ultimately felt the decision to invest in Recovery-as-a-Service was “a no-brainer”. LEARN WHY DECA FINANCIAL IS: - Leveraging RaaS to scale their protection with their growing business - Eliminating their reliability and recovery concerns with confidence - Meeting and exceeding compliance requirements in their RaaS environment http://www.bluelock.com/cloud-services/raas/
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@Bluelock | #BLRaaS | www.bluelock.com
@Bluelock | #BLRaaS | www.bluelock.com
Housekeeping
• Chat your questions to the host and we’ll answer them during our Q&A
• Join the conversation on Twitter by using hashtag #BLRaaS
• This webinar is being recorded. We’ll email you the recorded presentation in a few days.
@Bluelock | #BLRaaS | www.bluelock.com
Speakers
Pat O’Day Chief Technology Officer,
Bluelock (@ODayP)
Kevin Schoenrock Chief Information Officer DECA Financial Services
@Bluelock | #BLRaaS | www.bluelock.com @Bluelock | #BLRaaS | www.bluelock.com
• Why DR was Important to DECA
• How RaaS Saved DECA Over 50%
• How Bluelock Fits in the Picture
• What the Solution Looks Like
DECA Financial Services Reduces DR Costs
@Bluelock | #BLRaaS | www.bluelock.com
WHY DR IS IMPORTANT TO DECA FINANCIAL SERVICES
@Bluelock | #BLRaaS | www.bluelock.com
About DECA Financial Services
• Nationally licensed accounts receivable management company
• Small IT team responsible for success • Already hosts production in the cloud,
with Bluelock • Required the upmost security and
compliance from their cloud and DR solutions
@Bluelock | #BLRaaS | www.bluelock.com
Why Disaster Recovery?
• Core application needed to be protected for mission-critical call center application to keep business running
• Data is critical to business because it’s how we make our money
• The data is sensitive, we need to comply with regulations and with our clients so we can be trusted
@Bluelock | #BLRaaS | www.bluelock.com
@Bluelock | #BLRaaS | www.bluelock.com
DECA Financial
• Goals – Protect mission-critical applications – Reduce downtime to 24 hours or less
• Critical Applications – Call center and databases – Responsible for generating core business revenue
• Risk – Power, weather, and systems/network issues can
cause prolonged downtime
@Bluelock | #BLRaaS | www.bluelock.com
Evaluating Solutions
Traditional Colocation for a full build-out datacenter
Recovery-as-a-Service with current cloud provider
VS.
@Bluelock | #BLRaaS | www.bluelock.com
WHY RECOVERY-AS-A-SERVICE?
@Bluelock | #BLRaaS | www.bluelock.com
Cost Comparison
• Traditional Colocation: $9,400/mo ~ $250,000 total • Over 36 months = ~7,000/mo • Plus, management: $1,400/mo • Plus, colocation space: $1,000/mo
• Recovery-as-a-Service: $4,000/mo • ~$4,000/month
• Savings: – $5,400/month – $194,400 over 36 months!
@Bluelock | #BLRaaS | www.bluelock.com
But Wait, There’s More…
• Met client and regulatory core requirements • Recovery time objective of less than 24 hours • Also achieved:
– Geographic protection – Dynamic and scalable – High-touch service – 24x7x365
• And had an extra $5,400/mo
@Bluelock | #BLRaaS | www.bluelock.com
Other Things to Consider
• Active production firewall at the DR site to handle the networking failover
@Bluelock | #BLRaaS | www.bluelock.com
Control vs. Cost
• Traditional thinking was that RaaS for DR gave up control
• Found that RaaS was better than traditional control – Don’t have to manage or worry about it. Can
forget about it until it’s needed. That’s worth every penny.
• Can always rely on my extended Bluelock team to declare or help when needed
@Bluelock | #BLRaaS | www.bluelock.com
WHY BLUELOCK?
@Bluelock | #BLRaaS | www.bluelock.com
Compliance and Confidence
• Need to comply with all federal regulations
• With RaaS, we don’t have to worry – we trust Bluelock
• Huge selling point to future clients when we can guarantee a 4-hour full uptime
@Bluelock | #BLRaaS | www.bluelock.com
Indy or Vegas?
@Bluelock | #BLRaaS | www.bluelock.com
DECA IN THE CLOUD: ARCHITECTURE
@Bluelock | #BLRaaS | www.bluelock.com
Picking the Right RTO
@Bluelock | #BLRaaS | www.bluelock.com
Bluelock Confidential @Bluelock | www.bluelock.com | 20
Solution: Bluelock RaaS 4504 VDC – Data is replicated in near real-time to Bluelock
Vegas over a private network – Application recovery time estimated to be <1 hour
Call Center Applications
Vegas
DECA Financial
@Bluelock | #BLRaaS | www.bluelock.com
HQ Call Center
Continuous Data Protection
Internet VPN
tw telecom Metro Ethernet
Indy Vegas
Establish Connection
@Bluelock | #BLRaaS | www.bluelock.com
FAILOVER PROCESS During an Outage
@Bluelock | #BLRaaS | www.bluelock.com
HQ Call Center
Continuous Data Protection
Internet VPN
tw telecom Metro Ethernet
Indy Vegas
Failover Process
@Bluelock | #BLRaaS | www.bluelock.com
FAILBACK PROCESS After an Outage
@Bluelock | #BLRaaS | www.bluelock.com
HQ Call Center
Continuous Data Protection
Internet VPN
tw telecom Metro Ethernet
Indy Vegas
Failback Process
@Bluelock | #BLRaaS | www.bluelock.com
RE-ENABLE PROTECTION
@Bluelock | #BLRaaS | www.bluelock.com
HQ Call Center
Continuous Data Protection
Re-enable Protection
Internet VPN
tw telecom Metro Ethernet
Indy Vegas
@Bluelock | #BLRaaS | www.bluelock.com
What’s Next?
• Additional testing • New network designs • Cloud strategy moving forward • New ideas
@Bluelock | #BLRaaS | www.bluelock.com
@Bluelock | #BLRaaS | www.bluelock.com
Connect with Bluelock
Questions, comments or want more detail on DR in the cloud? Connect with Bluelock!
@Bluelock | #BLRaaS | www.bluelock.com
And the Winner Is…