Deltek Enterprise Solutions for Global Consulting Professional Services Organizations

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  • 1. Professional ServicesGlobal Consulting Servicesfor Professional ServicesOrganisations deltek.com
  • 2. 04 Introducing Global Consulting Servicess 06 Implement 07 Train 08 Support 10 Optimise 11 UpgradeGlobal Consulting Services Know more.for Professional Services Do more.Organisations deltek.com
  • 3. 04 Global Consulting Services for Professional Services Organisations Introducing Global Consulting ServicessKnow more. Our goal is to deliver outstanding Deltek Global Consulting Services helps to optimise your people, processes, andDo more. products and services designed technology allowing you to attain your specifically for Professional ServicesProfit more. desired results, as well as sustain a long-term organisations. competitive advantage in the marketplace. Partner with Deltek to: Improve your performance and advance your mission Extend the capabilities of your chosen solutions to accommodate your unique By providing solutions that helps you enhance business practices project and resource performance while Empower you with the knowledge and streamlining your companys end-to-end information to maximise efficiencies and business processes, our goal is to help you ensure alignment around common goals to know more and do more. Deltek delivers Optimise your investment for greater long these solutions by complementing our suite and short-term returns of enterprise software solutions with a rich portfolio of services including Implementation, Training, Support, Optimisation, and Upgrade services.
  • 4. Global Consulting Services for Professional Services Organisations 05We know your business interested in having contact with people inand your people various roles throughout your company that use and interact with your solutions. PleaseThe primary objective of the Account Manager work through your Deltek Account Managerrole is to provide quality service to you, be a to regularly ensure that we have accurateclient advocate and owner of your account, be and complete contact information for youran advisor on Deltek policies and procedures, company within our systems. This will ensureand to maintain proactive post-sales contact that we can get the right information to eachwith you in order to facilitate a positive, contact to ensure they maximise everythingproductive, long-term relationship between that Deltek and our solutions have to offer.you and Deltek. Remember, Account Managers are your It is our job and our passion to know conduit to anything Deltek!your business and your people! We are When to contact your Account Manager: Anytime you dont know where to turn at You want to update your companys contact Deltek to find an answer to your question or in the Deltek Customer Relationship concern. Your Account Manager will have Management system. the resources available to track down the contacts and the answers. When you need help registering for Deltek Insight User Conference When youd like information on a new module to add to your current license To answer any questions on Deltek User Groups When you need to expand your license When you have either positive or constructive When you have a question about a Deltek feedback invoice When you want to join the cutting edge Beta When you have questions about new Deltek program software releases Anytime!
  • 5. 06 Global Consulting Services for Professional Services Organisations Implement Maximising ROI PEAK Implementation Process Model Deltek solution implementation services Delteks implementation methodology isImplementation maximises the return on your investment. By based on more than 20 years of experience providing best-practice consulting and project implementing enterprise solutions in management services, we can help you quickly Professional Service Firms. The methodology implement and leverage the full capabilities of is called PEAK Implementation. your solutions. PEAK Implementation consists of a Our experienced business consultants structured process model and an elaborate deliver the skills and knowledge to promote collection of guidelines and templates end-user acceptance throughout your supporting implementations following the organisation, while helping to drive the results process model. needed to ensure success. PEAK Implementation serves as a scalable framework for implementations. This means Leveraging our implementation services can: that the processes, the themes and the tools provided by PEAK Implementation are relevant Reduce their overall time to benefit for all types of implementations, and must be Increase effective user adoption considered at all times, but the actual usage may be defined by project complexity, client Mitigate the risk of implementing or ambitions, and project team experience. migrating your solution GO LIVE AND CLOSE PROJECT PREPARE ORGANISATION ESTABLISH PRODUCTION BUILD AND TEST DEFINE SOLUTION INITIATE PROJECT Approved Approved Approved Approved Approved Approved Project Solution User Production Organisation Project Initiation Design Acceptance Environment Readiness Closure Direct and Manage Project
  • 6. Global Consulting Services for Professional Services Organisations 07TrainOne of the most important indicators Change management > Learn more.of the success of a software For organisations implementing a new Deltek deltek.com/university solution, Deltek University can provide aimplementation is the ability of scalable, cost-effective organisational changeemployees to readily adapt to new management solution that delivers higherproducts and processes.