DevNet @TAG - Spark & Tropo APIs - Milan/Rome May 2016

DevNet @TAGRome May 5th, Milan May 12th 2016

Catalyzing Digital Transformations

by leveraging CISCO APIs

Cisco Spark & Tropo APIs

2© 2016 Cisco and/or its affiliates. All rights reserved

Cisco Platforms for Innovation

Developer Resources

Market Opportunities

Vibrant Developer Ecosystem

2

Developer Portal• Dev Centers• Support Centers

370,000 Members(April 2016)

Learning labsSpringboards & Sandbox

Hackathons, CodeCamps DevNet Express

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DevNet Zone at Cisco Lives

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Partners and Developer Communities TrainingAPIs, Coding, Collab, SDN, IoT, Cloud, DevOps

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Sandbox – Remote labs


Visit developer.cisco.com/devnetlabs

DevNet Labs – Inspiration


Developer Community and ForumsGet free support from communities forums

Moderated by Cisco

communities.cisco.com


Cube

• Dedicated Space

• Ongoing dialogue

• Events

• Learning

Stève Sfartz, [email protected] Evangelist @CiscoDevNet

twitter://@SteveSfartz, github://@ObjectIsAdvantag

Cisco Spark and Tropo APIs


Never better time to innovate with Cisco Introduction to Cisco Spark & Tropo APIs Spark & Tropo all together

Agenda


Innovations for the Digital BusinessLeveraging Cisco APIs

Internet of Things

Big Data & Real-time Streaming Analytics

Software Defined Networking

Cloud &Data Center

Digital Convergence


Cisco Collaboration Developer Platforms

Complete collaboration

solution

Modular building blocks

Integrate, extend, and customize Spark experiences

Cisco Spark Platform Embed voice and SMS services to enhance

business processes

Tropo Platform

Our flexible platforms offer businesses a comprehensive set of tools to extend and embed cloud collaboration services, increasing team productivity and deepening customer engagement.

Connect people, services and business processes like never before

Connect people, services and business processes like never before

Introductionto Tropo APIs

Cloud APIs enabling developers to quickly and easily embed communication capabilities into their applications and business processes.


Old-styleCommunicationDevelopment


+• Ask • Call • Conference • Hangup

• Record • Reject • Say • Transfer


say("hello world");

Speak or Text


Play an Audio File

say(“http://www.phono.com/audio/troporocks.mp3");


call("+14155550100");say("Tag, you’re it!");

Asking a

Question

Outbound Voice Call


Asking a

Question

Send a Text Message

call("+14155550100", {network:"SMS"});say("Tag, you’re it!");


Asking a Question

var result = ask("What's your favorite color? Choose from red, blue or green.", { choices:"red, blue, green"});say("You said " + result.value);log("They said " + result.value);


Voicemail Applicationrecord("Leave your message at the beep. Press pound when

finished.", { beep:true, timeout:10, silenceTimeout:7, maxTime:60, terminator:'#', recordFormat:"audio/mp3", recordURI:"ftp://example.com/1.mp3", recordUser:"tropocloud", recordPassword:"password" });


Record an Entire Call

startCallRecording("http://example.com/recording.js");

ask("What's your favorite color? Choose from red, blue or green.", { choices:"red, blue, green"});

stopCallRecording();

Interactive examples

http://usecases.tropo.com/outbound-text-voice-alerts/medical




• Local Numbers

• Toll Free• 42+

countries• SIP Addresses

Numbers• Inbound• Outbound• Trunking

included

Voice• Inbound• Outbound• Two-way

Texting


• Transfer• Conference• Headers

Call Control• Speech

Recognition• Text to

Speech• Audio

playback• Recording

Rich Media• Redundant

data centers• Auto-scaling• Usage-based

Cloud

Tropo API Documentation

https://tropo.com

https://tropo.com/


24x7 supportAll featuresMonitored, Managed Cloud

Developer Production Enterprise

Introduction to Cisco Spark


increase in amount of information created by 2020

500%of organizations will offer mobility to workers by 2020

90%increase in innovation and creativity with collaboration outside the organization

35%

The Way We Work Has Changed

Agile Teams Work From Anywhere Ecosystem Collaboration

to to to

Individuals At a Corporate Desk Internal Interactions

Social Media Today Frost & Sullivan PGi


Why Cisco Spark

Simple Secure Complete


Secure

One Experience

Message Meeting Call1:1 and team messaging in virtual rooms

Persistent Chat, Content Sharing, Iteration

A Cloud-based phone system plus much more

Make calls within or outside organization via the PSTN

Audio, video, and web meetings

Before/during/after-meeting messaging and content

Cisco Spark


Rooms, Messages, Calls, Meetings

Cisco Spark demo

Click icon to add picture


Cisco Spark

Open Platform

Common Management

Spark for DevelopersUser Integrations, APIs/SDKs, etc.

Spark Hybrid ServicesCloud + Prem

Partner ServicesInterconnect

Message Meeting Call


Cisco Spark for Developers

35© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Make it easy for users to integrate Cisco Spark with the apps they love and give developers tools to transform collaboration experiences.

Teams unify workstreams

in a click

Native Integrations

Power-users create their own apps

in minutes

App Integration Services

Developers accelerate the value of Spark in

their environments

PlatformAPIs / SDKs


Who Uses the Integrations and APIs?

-

Developer

Power User

App Integration servicesNative Integration’s

/Rooms

/Memberships/Messages

/Webhooks/People


• Unify workstreams from right inside the Cisco Spark app with native integrations

Use Native Integrations or Create Your Own


Native integration

Trello integration



Build your own integrations between

Cisco Spark and the other apps you love

Use built-in filters to automate how content is shared

Platforms that create connections between

hundreds of apps



Zapierintegration Click icon to add picture


Use Spark to stay up to date

Keep up with Twitter mentions

Your personal productivity tool



Built.iointegration


SMS from Cisco Spark with Tropo

/sms +33678007899 “Hi Stève, can you call me back ? Enrico”


• Create a Room • Advices: Team Room with 2 other YOU, rename to « Built.io Integration »

• Signup at: https://flow.built.io • Create a new Flow• Go to the settings• Toogle Webhook « on »• Copy link

Hands-on

https://flow.built.io/

https://flow.built.io/


Let’s start with a webhook

no secret sauce, it’s just about REST & json


no secret sauce, it’s just about REST & json


Is new message a /sms command ?


if yes …


get all info about the Tropo send SMS script

call(phonenumber, { network:"SMS"});say(msg);


check the SMS send script token url

Token URL


test with Postman


connect the Tropo SMS send script


link request parameters to the Tropo script


acknowledge into the Spark room


SMS from Cisco Spark with Tropo

/sms +33678007899 “Hi Steve, can you call me ASAP ? Rui”


‘Your App’ Now with

Cisco Collab!

Spark APIs Extend Cisco Collaboration Cloud

GET

POST

DELETE

PUT

/Rooms

/Memberships

/Messages

/Webhooks

/People


Cisco Spark API v1/People /Rooms /Membership /Messages /Webhooks

List People List Rooms List Membership List Messages List Webhooks

Get Person Details Create a Room Create a Membership Create a Message Create a Webhook

Get My Details Get Room Details Get Membership Details Get Message Details Get Webhook Details

Update a Room Update a Membership Update a Webhook

Delete a Room Delete a Membership Delete a Message Delete a Webhook

GET

POST

DELETE

PUT

DELETE DELETE DELETE

PUT PUT

POST POST POST

GET GET GET

GET GET

GET

GET GET

GET

GET



Cisco Spark API create room, send messages, …

Interactive Documentation

Click icon to add picture

@CiscoSparkDev#spark4devs


+441259340737

/fault <fault number> resolved <case closing comments>

https://tropofaultreport.herokuapp.com/faults




• Helping partners develop new integrations with Spark

• Direct investments in partners

• Adding additional capabilities into Cisco/Tropo technology and platform

• Extensive support beyond just help desk

For more information and to sign up:https://developer.ciscospark.com/fund/

New $150M Spark Innovation Fund

https://developer.ciscospark.com/fund/


Developer Portal Interactive Docs

Server SDKs

Developer Site

24/7 Dev Support

Watch a Site Overview Now!

https://www.youtube.com/watch?v=EEeZ0hIdmbA


Development Is Always Free

Registerhttps://www.tropo.com/register

Experiencehttp://usecases.tropo.com/

https://www.tropo.com/register



http://usecases.tropo.com/

http://usecases.tropo.com/


Cisco DevNet Learning Labs

BeginnerSparkCallsCollaborationIntermediateJabber Guest

Jabber Web SDKJavaScriptMobilityPhoneRemote ExpertREST

SMSTTSTropoUDSVoiceWebex API

https://learninglabs.cisco.com

https://learninglabs.cisco.com/


Follow and Engage with Us!

@CiscoSparkDev

@Tropo

@CiscoDevNet

Conclusions

@CiscoDevNet


• It’s 100% cloud - no HW investment needed

• It’s flexible (e.g. pay per use - no hidden costs, no cost to develop)

• It’s easy: no need to take care of technical integration with SP networks

• Can fully leverage Communication/Collaboration assets and customers

• Can differentiate your offer with your customers

Why is this relevant to you?


• Own your destiny: extend/enhance your existing product and service portfolio

• Enhance customer experience on existing processes

• Leverage Cisco market reach

• Catch Service Provider VAS wave

What are your monetization opportunities?


Real life success storiesSimple, Repeatable Packaged Integrations

Business Process Automation

Digital customer engagement

Telemarketing / Lead generation

Emergency / IOTHealth

https://www.youtube.com/watch?v=uAl2w39YZ74

https://www.youtube.com/watch?v=uAl2w39YZ74

http://www.altocloud.com/blog/cisco-spark-and-tropo-apis-simplify-communications-within-the-altocloud-platform

http://www.altocloud.com/blog/cisco-spark-and-tropo-apis-simplify-communications-within-the-altocloud-platform

https://vimeo.com/album/3865817/video/160137497

https://singlewire.wistia.com/medias/g4dq2efhe0

https://singlewire.wistia.com/medias/g4dq2efhe0

https://developer.ciscospark.com/blog/blog-details-7510.html

https://developer.ciscospark.com/blog/blog-details-7510.html


Notification/IOT tied to education, gov-ed

Tropo and Spark integrate and extend Singlewire Software Solutions to increase the speed, reach, and success rate of emergency alerts.

Demo: Tropo & Spark integration with Singlewire InformaCastExte

nd product

portfolio

http://info.singlewire.com/spark?utm_content=27500333&utm_medium=social&utm_source=twitter


Patient Optimization

Before30 – 60 minutes

Patient / Asset Tracking

Dashboard

Exceptions – Long Patient

Wait for Transfer

Nurse views exception

Coordinates with team members

over phone, voicemail

Exception resolved in App. Resolution Notes

Transfer scenarios:ER Hospital, Room OR, OR Room

After15 – 30 minutes

Spark room created,

care providers invited+ Tropo

SMS, Voice

Rapid resolution

on the exception

Conversation automatically

uploaded as notes

Business Value

• Faster patient transfers increased patient customer satisfaction • Virtual patient rooms caregivers come up to speed on patient history• Increased hospital staff productivity

Pilot at White Memorial Medical Center in Los Angeles, Randy Saad, Sr. Director:

“We are excited about the Cisco Collaboration partnership with Tagnos at White Memorial Hospital. The Cisco Spark and Tropo Collaboration integration with our Tagnos Patient Flow solution presents a significant opportunity to cut down patient wait times at various points in their hospital care. In fact, we see a broader opportunity to improve care provider productivity with Cisco Spark's room based messaging, voice, video features and with Tropo SMS and Voice we can easily communicate with patients and families resulting in responsive holistic care."

Extend pro

duct portf

olio


Demo

Enhance

experi

ence

https://www.youtube.com/watch?v=VCmV2h1JN8Q&feature=youtu.be


Energy & Utility Companies Use Voice and SMS to engage with

consumers Opt-in for power savings and service

credits Reduces stress on the power grid

Smart Grid Notifications

WhyTropo?

• Highly seasonal traffic patterns necessitated a cloud solution.

Enhance

experi

ence


Tropo Integrations by Intracol (a Bulpros Company)

Cisco Spark Voice Control

Issue being solvedFollow up Spark rooms while driving or unable to use smart device

Solution overviewCisco Spark Voice Control allows you to stay engaged with your conversations in situations where using other applications is inconvenient or inappropriate, for example, while driving or jogging. It is an interface to Cisco Spark utilizing Tropo-based text-to-speech and speech-to-text technologies. It provides a two-way voice communication where Tropo will notify the user upon new messages and read them out. The user can respond to the message by talking and Tropo will post the message in the corresponding room on user’s behalf.

FeaturesList favorite rooms with unread messagesSelect a room to interact withListen to unread messagesUse your voice to leave repliesStay on the line and wait for a reply

Video on YouTubeCisco Spark Voice Control

Levera

ge Cisc

o Colla

b

https://www.youtube.com/watch?v=pqhN7rTMN58


Tropo Integrations by Intracol (a Bulpros Company)

WebEx Voice Control

Issue being solvedNever be late for Web meetings. Join and Schedule meetings with zero clicks.

Solution overviewThe WebEX Voice Control solution allows users to communicate with WebEx by simply calling a phone number and using their voice to check for, schedule or join meetings. After authentication the system checks for a meeting in progress and in case found it offers to transfer the call to the join the meeting automatically. The user can also request to get called automatically when the their next meeting has started.

FeaturesJoin a meeting in progressReceive a call from a meeting in progressCheck for upcoming meetingsSchedule a meetingAuthentication via PIN

Video on YouTubeWebEx Voice Control demo

Levera

ge Cisc

o Colla

b

https://www.youtube.com/watch?v=in2heXV-CWA


Cloverhound

Simple, drag and drop IVR builder

Make it easy for anyone to create an IVR for their business

Total development time < X weeks

Four active pilots with service providers

© 2016 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Discovered by Biz Dev

Received commercialization

grant First pilotNegotiating equity seed

Catch SP VAS w

ave


http://www.zomnio.com/

Catch SP VAS w

ave



Technology

DevNet @TAG - Spark & Tropo APIs - Milan/Rome May 2016