Digital Automony: The Latest in Data Center Automation

0 Copyright 2015 FUJITSU

Human Centric Innovation

in Action

Fujitsu Forum 2015

18th – 19th November


Digital Autonomy: The Latest in Data Center Automation


Speaker

Wilfried Cleres Principal Business Developer, Fujitsu


Key drivers for IT changes?

Technology

Processes and Automation

Society

Borderless business


Fujitsu Data Center Management and Automation

Customer needs

Improve efficiency, agility, flexibility and speed Standardization based on proven blueprints

Faster implementation

Establish Service Quality Management Business process-oriented service quality management

Automated workflows with self healing functionality

Improve process quality by eliminating manual tasks with automated procedures

Compliance and Governance Define consistent set of policies based on legal requirements,

financial regulations, international and company standards

Implement and control the policies in an audit provable way


Fujitsu Data Center Management and Automation

FUJITSU offers with Data Center Management and

Automation (DCMA) a comprehensive solution

portfolio which embraces IT Operations Management

(ITOM) and Data Center Infrastructure Management

(DCIM).

The modular approach allows the efficient, flexible

and secure implementation and improvement of Data

Center Management and Automation in your

company.

Leverage of synergies between ITOM and DCIM

Service

Application

Server and Storage

Network

Power and cooling

Space and Inventory

Facilities

IT Operations Management (ITOM)

Data Center Infrastructure Management (DCIM)

FUJITSU Data Center Management and

Automation (DCMA)


Business Service Management

End-Customer’s View Service Provider’s View

Self-Service Portal Service Desk

Service Level Management

Contract Management

Capacity Management

Infrastructure, Application, End User Services and Performance Monitoring

Incident Management Reporting / Trending Energy Efficiency

Security Management

Entitlement.

Identity Mgmt.

Access Mgmt.

Single Sign On

Capacity & Resource Planning

Data Collection Reporting / Trending

Financial Management

Billing models Tariffs

Users

Consumption

Service related

Integration and Process Automation

Life Cycle and Service Asset Management

Orchestration, Automation & Provisioning

IT-Infrastructure Resources

Storage Network Server

Fujitsu Reference Architecture DCMA


Fujitsu Data Center Management & Automation Offering

Consulting

Infrastructure Solutions and Products

DCMA On Premise

DCMA out of the Cloud

DCMA Managed Services

Fujitsu Intellectual Property

Standardized Software & Solution Stack

Solutions How To‘s Best Practices Blue Prints

Services and Maintenance

Infr

astr

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re

prod

ucts

an

d

solu

tion

s

Serv

ices

an

d

Mai

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Con

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St

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SW &

Sol

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Energy Management in the Data Center

Why are Energy Management Solutions required?

Environment and resource usage

Energy a major cost driver in the Data Center

Failure safety and emergency management

Legal requirements

Audits and certifications – e.g. „Blauer Engel“

Lowering the energy consumption: Cost savings and environmental protection


Business Service Management

End-Customer’s View Service Provider’s View

Self-Service Portal Service Desk


Contract Management

Capacity Management

Infrastructure, Application, End User Services and Performance Monitoring

Incident Management Reporting / Trending Energy Efficiency

Security Management

Entitlement.

Identity Mgmt.

Access Mgmt.

Single Sign On

Capacity & Resource Planning

Data Collection Reporting / Trending

Financial Management

Billing models Tariffs

Users

Consumption

Service related

Integration and Process Automation

Life Cycle and Service Asset Management

Orchestration, Automation & Provisioning

IT-Infrastructure Resources

Storage Network Server

Fujitsu Reference Architecture DCMA Clusters covered with DCIM


Benefits: Efficiency increase with DCIM

Manage Data Center resources to improve efficiency, reduce cost and risk

Opt

imiz

e D

C in

fras

truc

ture

(

Spac

e, p

ower

an

d co

olin

g)

Manage physical capacity and inventory

Real-time visualization of data center utilization

Relate data center resources to business value

Strategic business value: Increase efficiency, improve capacity and reduce costs of data center resources


Combining Processes, Assets and Energy with DCIM

IT Management & Business Services Make Business-Relevant

Power & Cooling Monitor

Capacity & Inventory Manage

Automated

Auto-discovered

Workflow-enabled

Cross-platform

Cross-vendor

Real - time

Data Collection

Energy Metering

Analysis

Reporting

Alerting

Control

Physical

Lifecycle

3D Visualization

Asset Management

Capacity Analysis

Planning Logical

. Service Mgmt. Resource Mgmt. Process Automation

Virtualization Change Mgmt. Business Integration


Energy Cost savings calculation

PRIMERGY Dual-CPU ( 4-cores/CPU), 2009 versus

PRIMERGY Dual-CPU (18-cores/CPU), 2015


Energy Cost Savings

Calculation example

Fujitsu PRIMERGY Performance and Power Improvements, e.g. Dual CPU Server

2009 load idle: 147,0W load 70%: 212W - 230,176 Java Operations

2015 load idle: 40,1W load 70%: 185W - 2,286,233 Java Operations

Substitute up to 9 of the Servers from 2009 through 1 system from 2015 (in each performance situation 1 new system will provide more computing power than 9 old systems)

Assumptions

Continuous 24×7 operating during the whole year: ~8.640 operating hour in 360 days PUE of 1.6

Load profile: 1/3 – 100% load, 1/3 – 50% load, 1/3 – active idle

By an average price of 0,15€ / kWh the annual Energy costs saving: ~3.258 € == ~3.584US$

Standard Performance Evaluation Corporation http://www.spec.org/power_ssj2008/results 1,0 Euro = 1,10 US$

http://www.spec.org/power_ssj2008/results

http://www.spec.org/power_ssj2008/results


Aligning IT with Business

Service Quality Management

Process Automation

Automated Contingency Manual

DCMA Service Delivery Platform



Ticket System Issue classification, documentation and assignment

Control and alert

IT Service Providing

IT Service Assessment SLA Management

Service Desk

Monitoring & Fault Management

Others


Web Service Others

Web Service Others

ERP Service ERP Service ERP Service

Web Service

Pro

cess

Au

tom

ati

on




Control and alert



Service Desk


Others


Web Service Others

Web Service Others


Web Service

Run

Boo

k/Pr

oces

s A

utom

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n

Via Smartph

one

Business services listed according to Business importance Quality level Risk to quality Business and IT subservices

Historical service status details

Real-time service status indicators

SLA Health Quality Risk Availability


Process Automation


Control and alert



Service Desk


Others


Web Service Others

Web Service Others


Web Service

Pro

cess

Au

tom

ati

on

Integrating People Processes Technology

to streamline, repeatable and automated actions across the organization

to use synergies

to improve efficiency Network Monitoring Team

Business Unit Technical Support

Business Unit Manager

Infrastructure Engineer

Level 2

Infrastructure Engineer

Level 3

IT Helpdesk

User


Process Automation


Control and alert



Service Desk


Others


Web Service Others

Web Service Others


Web Service

Pro

cess

Au

tom

ati

on

Fundamental Characteristics Focused on the delivers of IT services and maximizing IT operation

efficiencies across IT departments and IT tools sets throughout the enterprise

Coordinating the cross-domain "heavy lifting" of your IT management applications, enabling not only process automation but also process audit trails for review/continuous improvement

Resulting benefits Reduce operation expenses

Increase staff productivity

More consistent, error-free and auditable operations

Auditable alignment with compliance requirements

Process Automation to integrate, control, and automate operational processes across platforms, applications and IT groups to improve business services.




Process Automation




Importance of Contingency manuals

The contingency manual comprises all the documents required to support suitable reactions to emergencies and crisis. Important to ensure the continuity of business processes (source: BSI) is:

Business continuity plans: they describe the actions required to recover business processes after a crisis or emergency, for example, the steps that must be taken to start up a substitute data center.

Recovery plans: they describe the actions required to recover or restart important resources; the persons responsible must define the priority sequence for these steps.

Additional documents: Plan for immediate actions, crisis management guideline, crisis communication plan

Further standards are specified by ISO 27001, BSI Protection Catalog, Federal Data Protection Law, TÜV requirements for data center certification, ITIL

The aim of the contingency manual is to maintain IT operations:

Establish the organization which is to cope with the emergency

Ensure the restart of critical IT services

Ensure reliable and suitable emergency operations

Support customers and specialist departments

Recover any failed IT services

https://www.bsi.bund.de/DE/Themen/ITGrundschutz/ITGrundschutzSchulung/Webkurs1004/7_Notfaellebewaeltigen/nfm07_05.html


Fujitsu DCMA References – Contingency Management

Deutsche Leasing - Boris Jendretzki, Director Outsourcing & Consulting Services, Fujitsu CE

In the transition phase of the IT operation of Deutsche Leasing to Fujitsu, an ITSM concept, the design, the rollout and handover was implemented. A main part of this project was the IT Service Continuity Management incl. IT Emergency Management.

Munich RE – Insurance - Andreas Michel, Head of Section IT Infrastructure Sourcing, Management EMEA

In a project approach IT Service Contingency Management, Disaster Recovery and IT Emergency Management was developed and rolled out. The main focus was on the topic „Handling a potential operational Outage of the offshore location“.

Efficient concept, short implementation timelines and fast ROI

http://www.deutsche-leasing.com/


FUJITSU DCMA Process Automation Solution

Operate the Data Center with maximized reliability, agility and efficiency

Why „Automated Contingency Manuals“?

Restart of business critical IT-Services

Assure a reliable emergency operation

Reestablish dropped out IT-Services

Support emergency management

Support regular emergency drills

F I R E


Process examples from the contingency manual

Downtime cooling machines Emergency card 010

Emergency cards describe the

steps required to recover

business continuity in a crisis

or emergency; the focus of

attention is on maintaining IT

operations

Downtime building automation Emergency card 100


Automated contingency manual example Downtime cooling machines "Emergency card 010“

Building technology

Sensor systems

People

Sensor systems

IT infrastructure / operations

Downtime cooling machines

Emergency card 010

Sensor systems

People

Downtime cooling machines

Emergency card 010

Fujitsu DCMA methodology and solutions in order to implement the contingency manual automation efficiently


Benefits: Automated Contingency Manuals

Customer benefits

Fast recovery of business continuity

Connect IT processes, systems, sensor systems, building technology and people

Initiate emergency processes automatically, automatic diagnostics and self-help

Assist the emergency managers

Avoid manual errors via automation and increase quality

Adhere to escalation procedures and document all activities

Ensure and accelerate people/machine interaction for all operating systems and departments

Operate the data center more simply, more securely and efficiently and at a low price

Reduce downtime costs significantly

How to improve your emergency management?


See how it works:


presented in a YouTube video

https://www.youtube.com/watch?v=Wbgby9_SEWI

Fujitsu DCMA YouTube Video

FUJITSU Data Center Management and Automation Solutions






Process Automation




Process Automation in Action Automated Service Delivery Platform for Data Centers

Service Delivery Platform (SDP) for Data Centers

Full coverage of DCMA Reference Architecture

End User Portal including Self Service

Services Ready Catalog

Service Orchestration and Resource Provisioning

Automated Monitoring, Metering and Fault Mgmt.

Service Quality and SLA Management

Inventory Management

Interface to Billing

End to End Automation

DCMA Best Practices and Blue Prints

The Service Delivery Platform for Data Centers is an Out-of-the-box Solution for Service Providers to increase efficiency of Service Provisioning

Service Administrator Service Provider Service User

Self Service from the

Service Portal

Automated Service

Provisioning

Monitoring of Service

Provisioning

Billing €,$,£, …


Process Automation in Action – Customer Reference Automated Service Delivery Platform for Data Centers

Customer reference: large UK&I retail chain

Fujitsu DCMA Service Delivery Platform successfully deployed to a large UK&I national

retail chain. The critical infrastructure spans two customer data centers, approximately

1500 Windows, Linux and UNIX managed devices, and is being monitored 24x7 and

fully managed by Fujitsu (Optimized Infrastructure Management (OIM)).

Features

Monitoring Patching Asset & configuration automation Capacity reporting Alerting, CMDB and Service Desk integration Automated Server provisioning Fujitsu TRIOLE

Service Desk Fujitsu service management

Fujitsu server support

manage report Incident / CMDB

Enterprise management support

discover – monitor – patch - discover

Fuji

tsu

DCM

A

SDP

Customer location Fujitsu Data Center


From Automation to Autonomy


Definitions: Automation and Autonomy

Automation: Execution of precise, repetitious

actions or sequences in controlled or well understood environments

Pre-programmed

Industrial engineering

• Generating

• Selecting

• Implementing

• Monitoring

Autonomy Generation and execution of actions to

meet a goal, execution confounded by the occurrence of unmodeled events or environments, requiring the system to dynamically adapt and replan.

Adaptive

Higher brain functions

Recognize dynamic changes of the environment

Flexible reactions

Interaction with partner systems

Understanding of the situation

• Observe, orient, decide, act

Source: Introduction to AI Robotics R. Murphy (MIT Press 2000) for second edition


The rise of connectivity

But

Cases already today give us a glimpse at challenges and how to tackle them

Big and growing configurations of business-critical systems, apps with exponential user growth

Strict requirements: Business agility, continuity and cost efficiency

Strong requests for reliable, fast and efficient deployment, operation and maintenance

Therefore

We created the Autonomous Agent Technology

A key technology already deployed in FlexFrame Orchestrator, for reliable SAP Services delivery

The autonomous agent technology increases operational efficiency by combining automation and autonomy

Let‘s look at this case

Challenges

Internet of Things (IoT) comprises a huge amount of devices and sensors

With business-critical impact

High complexity configurations

New approaches for management and automation required

How to deal with Complexity


Fujitsu Autonomous Agent Technology

Other Applications

Oracle/ DB2/ SAP MaxDB/ SAP Sybase ASE & IQ

SAP HANA

VM

Server

Storage

Network

VM

Autonomous Service Agent

Knowledge of all services

Autonomous service adoption

Monitoring and self-healing

Customizable

Autonomous Control Agent

Monitoring of Autonomous Service Agents (Live Check & kill)

Relocate services if necessary

Support of maintenance work

Customizable

Simplify and increase the availability and delivery of services

Easier

Faster

Cheaper

Better

Operated and managed by FlexFrame Orchestrator Autonomous Agent Technology

OS

Software Virtualization Layer SAP LVM

Autonomous Agent Technology


Fujitsu Autonomous Agent Technology Example FlexFrame Orchestrator

Combined automation and autonomy functionality for efficient IT service delivery

Easier

Faster

Cheaper

Better

Autonomous Control Agent

IT Service Delivery Testament

Autonomous IT Service Auction

IT Services Control

IT Services Delivery




Heartbeat, System kill, Auction




Data Center Management and Automation


Fujitsu DCMA in a nutshell

What is DCMA?

Fujitsu Data Center Management & Automation is a suite of solutions helping medium and large size enterprises to

• improve operational efficiency

• improve service levels

• drive down operational costs

• accelerate the introduction of new data center services

Approach

The entire Data Center

• IT Operations Management (ITOM) Network , Server, Storage, Application and Service

• Data Center infrastructure management (DCIM) Facilities, Space, Inventory, Power and Cooling

Delivery models

Comprehensive offering

• On-premise (installed at and managed by customer)

• Managed services (managed by Fujitsu)

• Cloud (SaaS)

Our value

• DCMA is based on Fujitsu solutions, intellectual property and partner software integrated in a Fujitsu reference architecture.

• Combined automation and autonomy functionality for efficient IT service delivery

• Broad and innovative solution offering, honored with German Data Center Awards in 2013, 2014 and 2015


Thank you for listening! Contact: Wilfried Cleres

E-Mail: [email protected]

Digital Autonomy: The Latest in Data Center Automation

mailto:[email protected]
