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How to feel more at home
even in a hospitalDirk De Wachter - CIO
AZ Sint-Blasius Dendermonde
How to feel more at home even in a hospital
S During a present-day hospital stay patients expect
individualized treatment and higher standards of comfort
like in their homes. Today, a multifunctional bedside
terminal is available that offers TV, internet based
entertainment and social communication tools, but also
bears a part in the patient‟s care plan by integrating a
nurse call system, hotel services and secure electronic
patient record access for all caregivers as well as the
patient himself.
AZ Sint-BlasiusDendermondeMedium sized regional
hospital with 441 beds on 2
campi
About 1200 collaborators
+16.000 in-patient admissions
+60.000 unique patients/yr
Present-day hospital stay
S Shorter stays, more day hospital
S Articulate, interested patients
S Demand for quality and patient safety and high standards
of care
S From paper files to integrated electronic patient records
S Demand for higher levels of comfort
patient satisfaction is important for hospital management
The patient
environmentFrom the large Spartan
wards, common up to the
mid-20th century, patient
rooms have evolved into
high tech zones with
contemporary comfort
that respect patient‟s
privacy and the fulfillment
of his personal desires.
Mock Patient Room of the Future – Princeton, New Jersey USA
Patient needs
Care needs
Comfort
To relax the patient during
difficult or long diagnostic
examinations Ambient Experience Radiology suite
To “comfort” the patient and
soothe his pain
To increase quality of life
Comfort Therapydifferent care axes
Bedside Terminal
Fan-less
Hygienic
Built-in Camera
Bar code/RFID scanner
Intuitive Touch Screen Interface
Integrated VOIP Telephone
Smart Card Interface
Ergonomic handling
It‟s the right time to introduce
S Bedside terminals were hot in the beginning of the „90s of last century,
yet didn‟t gain much momentum: expensive, cumbersome to use, lack
of suitable medical information systems, resistance to change, …
S Information technology has entered the daily life through social
(inter)net, smart phones, e-readers and GPS.
S User-friendly hardware is quickly becoming affordable:
S touch screens,
S voice commands,
S smart card technology
S digital TV and radio,
S WiFi networking
Multi User – Multi Purpose
S Nurses and Physicians – Cultural
change
S Point of care information system:
= gateway
S for bedside data entry
S to consult the EPD
S Communication system with the
patient
S Tool in the workflow of processes
S Use appriopriately
S Together with WOWs, tablets, PCs
S Patients and their family
S The “live” generation
Health Information Technologyto improve health care
S Key to improve efficiency and reduce costs of health care
S Introduce to improve quality and patient safety
S working procedures should be adapted in the ward and
physicians‟ offices
S It is only a tool and nothing more than a tool!
S Be careful to introduce solely where it increases value.
Lincor vs 4.mpg
Services
Entertainment
• TV & Radio
• Internet
• Films
• Games
Communications
• Digital phone
• Internet / Email
• Social websites
• Nurse call
Hotel services
• Meals and Diet
• Shop & Billing
• Facility Services
e Care• Patient net
• EPD
• Instruction videos
• Mental therapy
Affordable?
Packet TV by Telenet
S Open Standards
S Regular IP Multicast network, redundancy possible
S No settopbox
S Digital television: quality like at home
S MPEG encoded television and radio
Central Management
& Integration
Conclusion
