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Dynamics Telephony overview
Out of the box telephone Integration for Dynamics CRM– Avaya– Microsoft Lync– Cisco– SIP Systems
Inbound screenpop based on CLID Click to Dial any telephone number from within CRM Automatic logging of telephone activity in the CRM Embedded progresssive dialer for campaign lists Telephony statistics available in the CRM dashboards Historical reporting stored in Dynamics CRM.
Embedded Telephony Controls
Inbound Call Controls and screen pop
Custom Call outcomesTracked & reported in the CRM
Custom Directory
Easy transfer of calls using internal directory
Call Activity DashboardsCRM Dashboards show call activity
