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Marketing for Early Childhood Programs on Google and Google AdWords
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
The Secret to Giving More Tours and Enrolling More Families
Google Marketing for Early
Childhood Programs
© 2011 Amiable Interactive
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management
Pay-Per-Click Management: AdWords, Microsoft
(Bing), Yahoo!, Facebook, LinkedIn
Targeted Display Advertising
Multi-Targeting – Location, Contextual,
Behavioral
WordPress SEO
What We Do:
© 2011 Amiable Interactive
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management
Focus on Ethical Marketing
Data-Driven: Measurable Results
Google Analytics Performance Marketing
Our Mission:
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
Nice to Meet You!
“Only on search engines can you find exactly the people who are looking for you, at exactly the moment they want to spend money.” Source: PPC Pricing, Amiable Interactive
An estimated 7 million searches for
preschools and day cares happen every
day on Google.
© 2011 Amiable Interactive
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management
… that’s “Great Power” to reach who’s
looking for you!
© 2011 Amiable Interactive
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management
With Great Power comes Great
Responsibility, So The Question Is:
© 2011 Amiable Interactive
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management
Are you there?
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
What We’ll Cover
Top 5 Ways to get a School or Daycare on
Online Tactics used by Larger Franchises
How to Design Your Online Marketing for
Long Term and Short Term Results
Question and Answer Period
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
E. St. Elmo Lewis’ AIDA Sales Funnel
1898 Personal Selling Tool
US Life Insurance Market
How do people become “motivated to act on a purchase” based on “external stimuli from sales representatives”?
Image Source: ProvenModels.com
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
The Perception Funnel
Like a funnel:
The more you add to the top the more you take from the bottom
Unaware
Neutral
Positive Perception
Consideration
Choice
Enchantment
Brand Advocacy
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
How do we influence perception?
Address your audience where they’re at
Solve problems
Give and receive
Unaware
Neutral
Positive Perception
Consideration
Choice
Enchantment
Brand Advocacy
Info
-Se
eke
r
Sho
pp
er
Cu
sto
me
r
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
Top 5 Ways to Get a School or
Daycare on Google
Find the parents who are already looking for you.
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
Anatomy of a Google SERP
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
Search Results Scanning Habits
F Pattern
First result not always best
Video on YouTube
Source: Miratech white paper, “Google ads in second position get more attention”.
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
Advantage of Prominent Listings
Over 70% of clicks go to first 2 search results
Click distribution drop off sharper than eye scanning
Less dramatic studies: 35-57% for first result, 12-22% for second
Source: LA Granka, T Joachims, G Gay. “Eye-tracking analysis of user behavior in WWW search”, Cornell.edu.
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
A Second Look: Where Are You?
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
Organic Web Results Start on Page Two
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
The Top 5, An Overview
Method Phases Addressed
Timeframe Local DIY?
Local and Vertical Directories
Shopper Short Yes
Google Places SEO Shopper Long Possible, with Guidance
Traditional Website SEO Shopper Long Possible, with Guidance
Google AdWords Express Shopper Short Dangerous
Google AdWords Info-Seeker, Shopper
Short Dangerous
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
Local and Vertical Directories
Yelp, CitySearch, InsiderPages.com
YellowPages.com, SuperPages.com, YellowBook.com
Yahoo! Local
Savvy Source, Angie’s List, Judy’s Book
GreatSchools.com, Care.com
Craigslist, Local Newspapers
Local blogs and parenting guides
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
Niche Local Directories Factor In
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
Local SEO Ranking Factors
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
Google Places/Local SEO: The Nitty Gritty
Claim your listing!
o Use main keyword and location in your name: Not “La Petite Academy”
Instead “La Petite Academy Preschool, Newark NJ”
o Keep your N.A.P. (Name Address Phone) consistent across all citations
Three Most Important Ranking Factors:
o Categories Chosen – Choose Carefully!
o Citations
o Reviews – Use Social Media, Collaboration Tools
Three Most Important Marketing Factors:
o Pictures
o Reviews
o Link to Website, preferably with Offer
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
Google Places/Local SEO: More On Citations
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
Traditional SEO
Strategic Planning
o Informed choices regarding keywords and geo-location terms
o Competitive research, keyword volume research, conversion research
On-Site Factors
o Title tag
o URL
o Internal link structure
o Consistant NAP on site footer, contact page
Off-Site Factors
o Links to consistent business name, important keywords
o Links from trusted local authorities and directories (Chamber of Commerce, community groups, local charities, blogs, directories)
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
Step One: Planning Step Two: Execution
NAP
Keywords
On-Site Keyword
Use
Off-Site Citations & Directories
Google Places Name & Categories
Off-Site Links
Google Places
Website
Directories
Planning is Crucial!
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
AdWords Pay-Per-Click Listings
Pay for listings rather than “hope & pray”
Large amount of screen real estate
Extensions: Sitelinks
Reviews
Phone Number
Maps
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
AdWords & AdWords Express
AdWords Express AdWords
Can choose only category Choose keywords group intelligently
Can set budget per day Can bid on specific keywords and keyword groups according to importance
Write ads to category Write ads to specific keywords and keyword groups to maximize relevance
Cannot optimize Quality Score Optimize and increase Quality Score CTR through keyword groupings and ad text optimization
Pay higher costs per click than AdWords advertisers
With solid optimization, pay lower costs per click than both AdWords Express advertisers and other AdWords advertisers
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
Don’t Pay a Premium for your Clicks!
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
Tactics Used by Larger Franchises
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
Push vs. Pull in the Perception Funnel
St. Elmo Lewis: “Push”
Information Age: “Pull”
Where do parents control the process?
Unaware
Neutral
Positive Perception
Consideration
Choice
Enchantment
Brand Advocacy
Info
-Se
eke
r
Sho
pp
er
Cu
sto
me
r
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
Push vs. Pull in the Perception Funnel Reading About Parenting Methods
Reading About Education Methods
Looking for Preschool Activities Looking for Local Kids’ Activities Discussing Parenting on Facebook
Learning How to Find a Preschool Learning How to Choose a Preschool
Reading Reviews of Preschools Asking Friends for Recommendations
Asking for Advice on Finding a School
Searching for Local Preschools
Researching the Cost of Preschool
Touring Preschools Registering for a School Completing Paperwork Getting Involved in the School Getting to Know Parents &Teachers Writing a Review or Testimonial Advising Other Parents on Schools
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
KinderCare Competitive Research
Over 8,000 keywords in AdWords
National & Local Campaigns
Contextual Text Ads on over 400 web sites
Display Advertising on SavvySource
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
KinderCare AdWords – An Example
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
KinderCare AdWords – An Example
National Landing Page (No Local San Jose Page)
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
KinderCare Display – An Example
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
KinderCare AdWords – An Example
National Landing Page (No Local San Jose Page)
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
Insight into Local Directories via KinderCare
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
Insight into Related Keywords via KinderCare
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
Ad Copy Creative Ideas via KinderCare
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
Media Planning Insights via KinderCare
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
Tutor Time Competitive Research
Dozens of franchise Tutor Time websites
National & Local Campaigns for corporate and franchise sites
Contextual advertising (Judy’s book, Insider Pages, etc.)
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
Tutor Time AdWords – An Example
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
Tutor Time AdWords – An Example
Local Franchise Site
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
Tutor Time Contextual – An Example
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
Tutor Time Contextual – An Example
Local Franchise Site
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
Insights into Targeting via Tutor Time
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
How to Design Your Marketing
Create an ongoing cycle with short term & long term
results.
© 2011 Amiable Interactive
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management
"On the Web specifically, advertising has moved into more demand fulfillment as opposed to demand creation. That's not really advertising. There's nothing wrong with it. Doing search marketing and point-of purchase displays all works, but it's not advertising. It's not about creating demand and improving brand metrics.“ Jim Spanfeller, CEO of Forbes.com Source: “Most Marketers Ignore Brand Metrics Online”, AdWeek (June 2009).
© 2011 Amiable Interactive
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management
How do we influence perception?
Address your audience where they’re at
Solve problems
Give and receive
Unaware
Neutral
Positive Perception
Consideration
Choice
Enchantment
Brand Advocacy
Info
-Se
eke
r
Sho
pp
er
Cu
sto
me
r
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
Buying Cycle
Learn
Shop
Buy Get
Use
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
Buying Cycle & Search Engine Marketing
Learn
Shop
Buy Get
Use
Informational Searches
Comparison Searches
Transactional Searches
Navigational Searches
Navigational Searches
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
Buying Cycle & Social Media Marketing
Learn
Shop
Buy
Get
Use
Recom-mend
Social Media
Social Media
Social Media
Social Media
Social Media
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
Buying Cycle & Behavioral Targeting
Learn
Shop
Buy
Get
Use
Recom-mend
Social Media
Social Media
Social Media
Social Media
Social Media
Informational Searches
Comparison
Searches Navigational Searches
Behavioral & Display
Behavioral & Display
Behavioral & Display
AWARENESS
INTEREST
DESIRE
ACTION
LOYALTY
Transactional
Searches
Navigational Searches
© 2011 Amiable Interactive
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management
Behavioral targeting works because it
allows advertisers to speak to people
who actually want to hear what they
have to say.
© 2011 Amiable Interactive
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management
OBA Retargeting – An Example
Seen on: hippie dippie bébé, A Natural Parenting Blog
© 2011 Amiable Interactive
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management
OBA Retargeting – An Example
Not Contextual – Behavioral
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
OBA Interest-Based Advtg. Example
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
In Facebook Advertising – An Example
These ads pretty much have me pegged:
o I’m female.
o I work.
o I have kids.
o I prefer natural products and natural remedies.
…However they don’t address what I’m actively thinking about, as Google’s OBA example reflects.
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
Does It Work?
NAI Study: 2X Increase in Conversion Rate
• Run of Network Display Ad Avg. CR: 2.8%
• Behaviorally Targeted Display Ad Avg. CR: 6.8%
Optigence Study: 192% Rise in
Clickthrough
Internet Retailer: Small Businesses
• 50% Say Behavioral Targeting Increased Conversion (47.8% Not Testing or Unsure)
• 71.4% Plan to Increase Their Focus on Behavioral Targeting
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
How to Get Started
Navigating the Sea of Possibilities
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
Online Marketing for Local Businesses
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
Push vs. Pull in the Perception Funnel Reading About Parenting Methods
Reading About Education Methods
Looking for Preschool Activities Looking for Local Kids’ Activities Discussing Parenting on Facebook
Learning How to Find a Preschool Learning How to Choose a Preschool
Reading Reviews of Preschools Asking Friends for Recommendations
Asking for Advice on Finding a School
Searching for Local Preschools
Researching the Cost of Preschool
Touring Preschools Registering for a School Completing Paperwork Getting Involved in the School Getting to Know Parents &Teachers Writing a Review or Testimonial Advising Other Parents on Schools
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
An Incremental Approach
1. Plan for the low-hanging fruit.
2. Collect results (both data and funds!).
3. Use findings to plan for more difficult
goals.
4. Collect results.
5. Rinse, repeat!
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
AdWords SEO
Can be ramped up according to budget
Quick to set up
No need for consistency with other marketing
Provides ample data for A/B testing:
Keywords
Ad messages
Landing pages
Costs are predominantly labor-based
Requires more planning
Results take time
Inconsistency difficult to undo
No concurrent control over variables, only temporal – “do” and “undo”.
Where is the low-hanging fruit?
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
My Recommended Approach
Evaluate Situation
Plan for Measurement
Plan for Consistent
NAP & Keywords
Test with AdWords
Social
Behavioral & Display
SEO
AdWords Optimize Message
Ethical Marketing Needs A New Guidepost 3 Rules of Fair Play at Amiable Interactive
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
Ethics In Marketing
Amiable’s 3 Rules of Fair Play:
• We will not pursue marketing tactics that benefit our company, but not our clients.
• We will work to ensure our marketing is held accountable to our clients’ goals, and our reporting includes visibility into all costs, including our own.
• We will provide marketing messages that are based in integrity and transparency, upholding a pact of trust between our clients and the customers they serve.
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
Amiable’s Three Types of Services
Strategy
Full Circle Strategy Marketing Planning
Google Analytics Implementation
General Consultation
PPC Mgmt.
Insider Knowledge of Keywords
Copywriting that Protects Your Brand Message
Trusted Transparency Reporting
SEO
Consultation or Managed
On-Site Content Strategy
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
My Recommended Approach
Evaluate Situation
Plan for Measurement
Plan for Consistent
NAP & Keywords
Test with AdWords
Social
Behavioral & Display
SEO
AdWords Optimize Message
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
Our Basic AdWords Starter Plan
Starter Plan – Budget
$950 Setup Fee
$400 monthly Management Fees, not
including AdWords per click costs
Includes basic Analytics setup, ads on
Google, keyword and NAP consultation.
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
Webinar Only Offer
“Get Up and Get Started” Program
One Time $250 Payment
Basic Google Analytics setup to allow you
to begin tracking your results
One-hour consultation on where you are
now, what to do first, how to phase in your
long-term approach.
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
Our Goal as Marketers & Humans:
1. Embody ethical principles.
2. Associate with ethical partners.
3. Reach the people who need what we
have to offer.
© 2011 Amiable Interactive
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management
“With realization of one's own potential and self-confidence in one's ability, one can build a better world. ”
His Holiness the Dalai Lama, Spiritual Leader of Tibet
Thank you!
Let’s Be Amiable...
Amiable Interactive Search Engine Marketing, Pay-Per-Click Management © 2011 Amiable Interactive
Sample On-Line Portfolio
Targeting Goal Medium Platform Sample Terms Primary Metrics
Keyword Direct Response
Search Engine PPC
AdWords best digital camera, buy kleen kanteen
Direct Response
Behavioral Direct Response
Display AdWords Retargeting prior site visitors
Direct Response
Keyword Brand Awareness
Search Engine PPC
AdWords how to remove stains, sunscreen benefits
Engagement-Based
Behavioral, Contextual
Brand Awareness
Display AdWords Campers & RV’s, Fashion & Style, Web Services
Engagement-Based
Behavioral Brand Awareness
Social Media Advtg.
Facebook Scuba Diving, Fantasy Football, Carhartt
Engagement-Based
Demographic Geographic
Category Awareness
Display AdWords Age, Gender, Income, Region, Metro-Area
Engagement-Based