Effective End User Training2 Feb 2011

Presented by : Veronique Palmer

SharePoint MVP

Level 100

#SPS2011

www.letscollaborate.co.za

veronique@letscollaborate.co.za

@veroniquepalmer

SharePoint MVP

Business Owner

SharePoint User Adoption

Specialist

End User Trainer

Team Lead

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@veroniquepalmer

#SPS2011

Are You Experiencing…

Negativity?

No Direction?

Low User Adoption?

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@veroniquepalmer

#SPS2011

Cause

Bad End User Training!

Or lack of…

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#SPS2011

Other Causes

Lack of Communication

No Platform Owner

Lack of Governance

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@veroniquepalmer

#SPS2011

Ultimately…

End User Training is

about motivating

users to

adopt SharePoi

nt!

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#SPS2011

Supported

Solution

Ongoing

Blended

Customised

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#SPS2011

Microsoft Outlines

eLearning Course 50227A :

SharePoint 2007 End User

3 Days

Level 200

Audience :

Managers, developers, designers, and every day

knowledge workers, finance, operations, sales, or human resources users

(second course available)= 7.5 days

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@veroniquepalmer

#SPS2011

Microsoft Outlines

eLearning Course 50352B :

SharePoint 2010 End User

3 Days

Level 200

Audience :

Information Workers, anyone that works with SharePoint team sites,

libraries, lists and items

(second course available)

= 2.1 days

@veroniquepalmer

#SPS2011

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For Beginners??

Address business problems

BCS

SharePoint Designer

Workflow

Document ID Service

Column Level Validation

Record Declaration Settings

Audience Targeting

Visio Process Repository

Records Centre

Business Intelligence

Centre

Term Store Management

Custom CSS

Modify Master Pages

Translation Management

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#SPS2011

@veroniquepalmer

#SPS2011

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Curriculums That Work

• Up-skill from 2007 or Beginners

• Lists

• Intermediate

• Permissions

• Advanced

• Enterprise Features

• SharePoint Designer

• Specialisation1 Day!

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@veroniquepalmer

#SPS2011

Why? Why?

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@veroniquepalmer

#SPS2011

Complete Picture

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@veroniquepalmer

#SPS2011

External Training

ProsMass trainingLess distractionInfrastructure

ConsExpensiveGenericImpersonalNo real world expQuantity vs Quality

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@veroniquepalmer

#SPS2011

In-house Training

ProsCost effectivePersonalisedOne messageAlignment

ConsInfrastructureDistractionsCancellationsFinding a trainer

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#SPS2011

Certification?

SharePoint for Business Users

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#SPS2011

Stagger

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#SPS2011

Beginners

Importance of

Beginners

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@veroniquepalmer

#SPS2011

Beginners – 1 Day!

BasicsNavigation

SearchRecycle Bin

Site Usage StatsMy Sites

LinksMy Links

AnnouncementsAlert Me

Calendars

Document LibrariesUploading and deleting docs

Creating and deleting librariesBasic metadata and views

Discussion ForumsCreatingReplyingEditing

Picture LibrariesCreating

Uploading

WikisCreating

FormattingEmbedded pages

Navigating

Site CreationUser groups

CreatingThemes

@veroniquepalmer

#SPS2011

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Volumes

Beginners

Lists

Intermediate

Permissions

Advanced

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#SPS2011

Get Course Outlines

http://www.letscollaborate.co.za/shop/SitePages/Training.aspx

Lots in the market, find yours!

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#SPS2011

Materials

HANDS ON!

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#SPS2011

SharePoint 2010

Upgrading?

Features?

Considerations

New?

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#SPS2011

Content

How and ….

Why!

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#SPS2011

Feedback Forms

http://www.letscollaborate.co.za/Resource-Centre/LCs%20Documents/Forms/By%20Doc%20Type.aspx

@veroniquepalmer

#SPS2011

Mass Training

Best Practices

•Mentorship Program

• Train the trainer

•Onsite

•Customized

• Evangelism Site

•Blended

•Governance

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@veroniquepalmer

#SPS2011

Learning

Online / e-Learning

Productivity Hub

Video

Audio

User Manuals

Brown Bag Sessions

Classroom

Self-Paced

Mind Maps

Cheatsheets

Hands On Labs

Books

Real World Examples

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@veroniquepalmer

#SPS2011

Manage

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@veroniquepalmer

#SPS2011

Free Resources

Fab 40 : Employee Training Scheduling and Materials

http://www.microsoft.com/downloads/en/details.aspx?FamilyId=B5206277-550C-44DA-A2D5-D7E32E3B6B8F&displaylang=en

Productivity Hub 2007

http://www.microsoft.com/downloads/en/details.aspx?FamilyID=277fefca-d62f-41bc-943d-79002254cfee&displaylang=en

Productivity Hub 2010

http://www.microsoft.com/downloads/en/details.aspx?FamilyID=4aaa9862-e420-4331-8bc3-469d7bae0ff1

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#SPS2011

The Secret?

Assimilate!

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#SPS2011

Your Challenges

@veroniquepalmer

#SPS2011

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veronique@letscollaborate.co.za

www.letscollaborate.co.za

http://

www.slideshare.net/VeroniquePalmer

Goodbye and…

Thank you for your

time

@veroniquepalmer

#SPS2011

Find Me

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#SPS2011

Similarities

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eh?