eGovernment in Belgium

BATUMI REGIONAL CONFERENCE 2 September 2011

Belgium

Brussels Bi-Lingual

Flanders Dutch Speaking

Wallonia – French & German

3

BATUMI REGIONAL CONFERENCE 4 September 2011

Key Milestones

• 1990 – Launch Crossroads bank for the Social Security

• 1997 – Intranet for the federal governement

• 2001 – Digital signatures gain the same legal value as that of handwritten signatures

– Launch FedICT

• 2002 – www.belgium.be as the single entry point to public services for citizens,

businesses and civil servants.

• 2003 – Launch of Tax-On-Web, Kafka & „Crossroads Bank for Enterprises‟

– Launch of an eID pilot

• 2004 – Electronic voting for +/- 44% of the voters

– eID Toolkits

• 2005 – Standardizations

– Crossroads bank of Legislation

BATUMI REGIONAL CONFERENCE 5 September 2011

Some Key Milestones

• 2007 – Belgium starts piloting an electronic ID card for the under-12s (Kids-ID).

– Agriculture electronic service desk

• 2008 – Renewed version of www.belgium.be

– Launch of www.ehealth.fgov.be

• 2009 – Promotion campaign: “Your eID as easy as can be”

– Crossroads Bank for Social Security was recognized for its information security and privacy protection (Data Protection Agency of Madrid)

• 2010 – eID integrated in more & more online servces (e.g. purchase of football tickets)

– Start2surf@home to reduce the digital divide

– SumEHR available to General Practicioners via eHealth Platform

• 2011 – eHealthBox as a Secure addressed messaging platform in the health sector

• Planned – Pilot for ePrescription (as of November 2011)

– Primary Care Safe Flanders (2012)

BATUMI REGIONAL CONFERENCE 6 September 2011

Key domains in eGovernement in Belgium

eGovernement

Reduce the Digital Divide

Transparent Communication

eID

Administrative

Simplification

eHealth

Number of internet connections > 75% of inhabitants Belgium is number 16 in the UN eGov Survey Total Belgian eGov budget is +/- 840 M€

BATUMI REGIONAL CONFERENCE 7 September 2011

About me

• Grew up in Flanders, lived for years in Brussels and

working for a federal institution (www.smals.be)

• During my professional career, I was

– Part of the team for www.belgium.be, implementation of the

token card

– Part of the TOW team

– Part of the KBO team

– Some strategy work for FedICT (mandates)

– SOA study for the Crossroad Bank Social Security

– Biometric Matching System for Cross-border identification

– Primary Care Safe

BATUMI REGIONAL CONFERENCE 8 September 2011

Projects

Projects of the last 10 years showing some successes and

challenges!

• Tax-on-web

• eID

• Primay Care Safe

9

Electronic Tax Declaration

BATUMI REGIONAL CONFERENCE 10 September 2011

Citizen / Enterprise Benefits

• Ease of Use • Prefilled tax form, reducing the time needed to

complete

• On-the-fly pre-calculation of their taxes

• Companies can delegate to their accountant and have more time

• Better Service • Civil servants at the tax offices use the online

tool to complete the declaration for people needing assistance (e.g. elderly)

• Simpler processing • Administration recieves higher quality

declarations & can start the processing earlier. This allows to close files much faster than before

• Greener solution

BATUMI REGIONAL CONFERENCE 11 September 2011

Tax-On-Web – adoption rate

BATUMI REGIONAL CONFERENCE 12 September 2011

Tax-On-Web – adoption rate

eID

The eID in Belgium

BATUMI REGIONAL CONFERENCE 14 September 2011

Useful tool: the electronic identity card

• Identification of the

holder

– name

– Christian names

– nationality

– date and place of birth

– sex

– identification number of

the National Register

– main residence

– manual signature

• electronic authentication of the identity of the

holder (private key and certificate)

• possibility for the holder to sign electronically (private key and certificate)

• no encryption certificate

• no electronic purse

• no biometric data

BATUMI REGIONAL CONFERENCE 15 September 2011

Blocking points for wide adoption

Distribution not in time for 1st launch of Tax-On-Web

Requires client side components installation is not

always as easy

Solution:

Continuous improvements on useability are made

BATUMI REGIONAL CONFERENCE 16 September 2011

Token usage versus eID usage

Primary Care Safe

Making the eHealth platform ready for the cloud

BATUMI REGIONAL CONFERENCE 18 September 2011

The Vision

highly available, unaddressed

patient data exchange platform

that ensures that

only the patient

and his designated representatives can access

this data

Ready for review

BATUMI REGIONAL CONFERENCE 19 September 2011

The Challenge

Store highly personal data

in an untrusted environment

and decide what you want to share,

when you want to share and

with whom you want to share it

without privacy or confidentiality risk

Ready for review

BATUMI REGIONAL CONFERENCE 20 September 2011

Governance

Ready for review

Layered Encryption

High Performance

Platform

Fine Grained Access Control

The Solution

LESSONS LEARNED

BATUMI REGIONAL CONFERENCE 22 September 2011

Most important barriers

• Privacy and security

• Average public sector project is more complex than

average private sector project, due to

– interaction with a larger number of stakeholders (elected

officials, public employees, members of interest groups,

voters, tax payers, recipients of public services, other

governmental institutions, other government levels, …)

– execution in a less stable environment

• Race for quick wins (cf surveymania) doesn‟t stimulate

development of well conceived systems based on

process re-engineering

• In the public sector, there is typically no financial

margin of value to be added by innovation

BATUMI REGIONAL CONFERENCE 23 September 2011

Most important barriers

• Intermediaries often perceive e-government as a threat

• Skills and knowledge

• Need for radical cultural change within government,

e.g.

– from hierarchy to participation and team work

– meeting the needs of the customer, not the government

– empowering rather than serving

– rewarding entrepreneurship within government

– ex post evaluation on output, not ex ante control of every input

BATUMI REGIONAL CONFERENCE 24 September 2011

Critical success factors

• E-government as a structural reform process

– process re-engineering and integration

– back-office integration for automated granting of services

– integrated and personalized front-office service delivery

• Support of and access to policymakers at the highest level

• Co-operation between all actors concerned based on repartition of

tasks rather than centralization of tasks

• Quick wins combined with long term vision

• Focus on more efficient and effective service delivery rather than

on the fight against fraud

• Respect for legal repartition of competences between actors

• Legal framework

• Creation of an institution that stimulates and co-ordinates

BATUMI REGIONAL CONFERENCE 25 September 2011

Thanks!

Appendix

BATUMI REGIONAL CONFERENCE 27 September 2011

Sources

• http://www.epractice.eu/en/document/288178

• eHealth Platform: https://www.ehealth.fgov.be/

• Crossroads Bank for Social Security (http://www.ksz.fgov.be)

• Portal sites – social security portal: https://www.socialsecurity.be

– federal portal: http://www.belgium.be

• Frank Robben (Director of eHealth, KSZ & Smals) http://www.law.kuleuven.ac.be/icri/frobben

• https://www.smals.be/nl/content/persbericht-smals-ontwikkelt-fijnmazige-encryptie

• http://www.slideshare.net/Taxonweb/tow-2011-7696743