Emerging Technologies Poised to Disrupt Healthcare

“Paging Dr. Mobile!”

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Today’s Discussion Topics…

• Why the healthcare industry is ready for digital disruption now

• Which emerging technologies are shaping the future of healthcare and transforming the patient experience

• How Propelics & Axway can help healthcare organizations devise a comprehensive enterprise mobile strategy so that they can take advantage of the capabilities and value created by emerging technologies

Emerging technologies are looming on the healthcare industry’s horizon with great potential to disrupt

@propelics www.propelics.com 3

PROPELICSBACKGROUNDABOUT US

Propelics creates mobile strategiesand world class Apps for the Enterprise

• Deep Enterprise background• Founded in 2011• Fortune 500 focus• Global delivery experience• 100% focused on mobile for the Enterprise• San Jose, Boston, Pittsburgh, Guadalajara

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OVER 11,000 COMPANIES TRUST

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SPEAKER BIO

• 20+ years experience in executive leadership, strategic planning and business development

• 10+ years in Enterprise Mobility assisting clients across multiple industries develop their mobile strategies and deliver great mobile experiences

• Some of James recent clients include:

• Leading international research-based biopharmaceutical company focused on the discovery, development, and commercialization of innovative medicines

• Global, science-led biopharmaceutical company that focuses on the discovery, development and commercialization of prescription medicines

• Largest privately owned, independent insurance brokerage firm in the US

• One of the largest exploration and production companies of natural resources (oil, gas, water)

• Largest privately-held bank in the US

• Fourth largest corporate travel management company

• One of the largest payment processor in the US

James Hoshor, Sr. Mobile Strategist & Solutions Architect @ Propelics

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SPEAKER BIO

• Leads go-to-market strategy for Healthcare solutions at Axway

• 12+ years Healthcare industry experience w/ prior marketing roles at GE Healthcare & CareFusion

• Consultant for digital health tech start-ups

• Currently focused on helping healthcare organizations build the right foundation for digital innovation so that they can improve the patient experience & deliver better outcomes

• Twitter: @joannagorovoy

Joanna Gorovoy, Sr. Director Product & Solutions Marketing @ Axway

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Increased regulation,

changing coverage models and

financial pressures

Driving shift toward

value-based, outcome driven

healthcare models

Requiring new approaches to

clinical collaboration &

patient engagement

An industry in transformation…

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Disruptive change coming from every direction…

18%Cost of Healthcare in the

U.S. approaching

of the country’s GDP

50XRapid digitization of health data driving

projected data growth from 2012-2020

80%Smartphone adoption will

reach

in the developed world by 2020

RISING COSTS DATA EXPLOSION TECHNOLOGY SHIFTS

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Patients expect a more connected digital experience…

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Meaningful Use has been a catalyst for change

Stage 1

Stage 2

Stage 3

Digitize Patient Data

Basic EHR adoption

Data gathering

Data privacy & security

Improve Data Access

Care coordination

Exchange of patient data

Evidence based care

Deliver Outcomes

Greater data access

Patient engagement

Population health management

Standards-based approach helps us get there…

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Recent reports indicate that 50% of the strategic technology budgets in the

Healthcare Industry for the next 5 years will be for digital transformation initiatives

Source: McKinsey

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VR

AIbl

ockc

hain

theCLOUD

WEARABLESIoT

EHR

interoperabilitysecurity

ANALYTICS

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Mobile has changed patient behaviors and expectationsHealthcare providers and pharmaceutical companies are finding new ways to improve relationships with patients and consumers

of Consumers ages 25 – 34

said they would use some form of gamification in their treatments

78%Source: PWC’s “Top health issues of 2017” Report

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Healthcare organizations and professionals are making patient engagements their top priority in 2017

Healthcare Executives

said population health technologies will help enable a better patient experience

58%Source: Healthcare IT News “2017: The Year Ahead in Health IT” survey

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Emerging technology is disrupting healthcare as science fiction is becoming reality

Star Trek Tricorder

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Gaming technology is revolutionizing healthcare…introducing Augmented Reality

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Artificial Intelligence will make a significant impact

• AI Health Assistants & Chabots

• Early and Accurate diagnosis using AI by interpreting EHR/EMR, X-rays, Prescriptions, Call records, etc. using NLP (Natural Language Processing) and deep learning

“Only around 20 percent of the knowledge that human doctors use when diagnosing patients and deciding on treatments relies on trial-based evidence. It would take at least 160 hours of reading a week just to keep up with new medical knowledge as it's published, let alone consider its relevance or apply it practically.”Source: Sloan-Kettering

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Blockchain technologies have big potential

Thepotentialgrowthofblockchaintechnologiescanbenefit:

• Populationhealth• Medicalrecords• Patient-generateddata• Providerdirectoryaccuracy• Automateadjudicationofclaims

To solve current challenges with interoperability and security in healthcare

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Healthcare providers need to continually modernize

1 2 3 41 out of 4 consumers reported that poor experiences with hospital billing and payments affected their opinion of their healthcare provider

“” Source: HRI survey

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Modernization comes with risks

© 2017 Axway | CONFIDENTIAL

31% PhishingEmail Compromise 22%

16% Ransomeware

Hackers are targeting healthcare systems more than ever

Source: PWC “Global State of Information Security Survey 2017”

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To transform the patient experience…

to deliver improved outcomes…

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Digital Patient Engagement Scenario

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Chronic Condition Management

Chronically ill patients account for an estimated 86% of total healthcare spending

Mobile apps and services help keep chronically ill patients engaged in their care plan

Seamless data sharing across stakeholders helps control quality and cost of care and improve outcomes

24© 2017 Axway | CONFIDENTIAL

Mobile apps help chronically ill patients manage different aspects of their on-going care:

Manage appointments

Lab test results

Access health records

Patient-Physician Messaging

Medication Adherence

Manage Claims

25© 2017 Axway | CONFIDENTIAL

CIO

CIO of a large health system; must adapt and innovate to compete

His team must support Meaningful Use Stage 3 requirements & meet rising patient expectations to improve the digital patient experience

How do I facilitate patient access to data through restful APIs using FHIR?…and how do I connect data from a variety of sources in a consistent & scalable way?

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Systems of RecordSystems of Engagement

HIS

EHR

DataWarehouse

What’s Needed: A complete solution for all constituencies

Wearables

Mobile Health Apps

Patient/Clinician Portals

Govern & secure FHIR and other Healthcare APIsExpose FHIR APIs to your community of internal/external developers

Streamline data integration

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AMPLIFY™ platform powers Healthcare CX Networks…

• Physicians offices can enable more personalized care experiences

• Hospitals can reduce readmission rates and facilitate remote monitoring

• Insurance providers can improve loyalty and facilitate population health initiatives

• Pharmacies/Pharmacy Benefits Administrators can improve medication adherence

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To summarize…

• Have a well-defined mobile strategy (business drivers, actionable roadmap, etc.)

• Understand your patient behaviors and needs

• Define the day-in-the-life of your target users (physicians, patients, providers…)

• Know the maturity of your technology environment and where the gaps are

• Don’t just start developing mobile solutions, use POCs / Prototypes to ensure great mobile experiences

• Establish the right digital infrastructure to support enterprise grade reliability, scalability, and heightened security required for healthcare data

• With a solid digital foundation in place, healthcare organizations can innovate fast and often to fuel new digital experiences that boost engagement, reduce the cost of care and help improve outcomes.

Here are some key steps you can take to capitalize on innovation and emerging technologies, and more importantly ensure your EHR & other patient data is secure

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Q&A

30© 2017 Axway | CONFIDENTIAL

Thank you!