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© Copyright 05/02/2023 BMC Software, Inc1
Matt Laurenceau, @matt_LAnd many Power Users!
BMC Communities
BMC Engageall year-long,on your fav devices
© Copyright 05/02/2023 BMC Software, Inc2
Community:People who share common values/needs, and help each other(ohhh, and usually have fun together)
© Copyright 05/02/2023 BMC Software, Inc3
On communities.bmc.com
1. Find your Product CommunityShare your questions/winsDiscover tips from othersConnect with other users and R&D
2. Benefit from R&D ProgramsBetasIdeation
© Copyright 05/02/2023 BMC Software, Inc4
Find Subject Matter Experts,Learn from them!
© Copyright 05/02/2023 BMC Software, Inc5
Food treats have travelled here!
© Copyright 05/02/2023 BMC Software, Inc6
Ideation: socialized RFEs
Your voice to shape up the future!• Give best visibility to your Product improvement ideas• Vote/comment/interact on ideas from other
• R&D committed for SLAs to comment/evaluate popular ideas• 30+ UX interviews for new releases of Remedy with SmartIT
© Copyright 05/02/2023 BMC Software, Inc7
Past 12 months on BMC Communities, exciting!
registered Users
New posts
replies
received a response30k 85% of questions have
255 daily
7,500 new
Average
© Copyright 05/02/2023 BMC Software, Inc8
Beta Programs, UX Work with R&D
• ~1,500+ Users participated in Beta Programs last year• 100+ UX interviews for new releases of BMC Products
© Copyright 05/02/2023 BMC Software, Inc9
5 continents!
© Copyright 05/02/2023 BMC Software, Inc10
Mobile AppsPost, comment, follow, manage Inbox, Message…
© Copyright 05/02/2023 BMC Software, Inc11
Fancy a fun run tomorrow morning?6:00 in the lobby, to run or walk
© Copyright 05/02/2023 BMC Software, Inc1224x7 Activity
© Copyright 05/02/2023 BMC Software, Inc13