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Unify and Hosted CRM Dynamics 4.0

Marcel KardolManaging Director EMEA

mkardol@ensim.com

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Ensim Unify and Microsoft Dynamics CRM 4.0

Unify CRM Dynamics 4.0 connector released in 12-2007Allows service providers to manage CRM alongside other hosted services with a centralized provisioning systemBenefits from all Ensim Unify features

White-label / reseller capabilitiesSelf management control panelsResource managementDelegated administrationMetering/monitoring

Specific CRM features managed by UnifyDefault currency settings (per organization/user)Locale setting (per user)User role (per user)Maximum number of users (per organization)

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Unify CRM Demo: create Organization

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Unify CRM Demo: create Organization

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Unify CRM Demo: create Organization

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Unify CRM Demo: create Organization

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Unify CRM Demo: create Organization

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Unify CRM Demo: Organization Admin creates user

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Unify CRM Demo: Organization Admin creates user

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Unify CRM Demo: Organization Admin creates user

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Unify CRM Demo: Organization Admin creates user

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Unify CRM Demo: Organization Admin creates user

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Unify CRM Demo: user control panelwith direct access to Hosted CRM Dynamics

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Unify CRM Demo: the CRM workplace is enabled

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Hosted CRM Deployment Scenario 1

Default: Shared Hosting model

• This offering model is typically the model which is described in the CRM documentation for service providers.

• This model is for organizations with a limited number of users ( max 25-50 users ).

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Hosted CRM Deployment Scenario 2

Under research:

Dedicated virtual hosts in shared environment

• Virtualize the application servers of CRM • dedicate one SQL virtual instance to these virtual

hosts• This separate 'virtual platform' could be dedicated to

external partners allowing them to implement CRM customizations for their customers.

• As such the CRM customizations should only impact the customers of the partner

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