20% structured

80% unstructured80% unstructured

90% of unstructured90% of unstructureddata is unmanageddata is unmanagedVolume of data isVolume of data isincreasing ~36%/yearincreasing ~36%/year

Source: Doculabs Source: Doculabs

3

Enterprise Content Management consists of the technologies Enterprise Content Management consists of the technologies and tools used to capture, manage, store, preserve and and tools used to capture, manage, store, preserve and

deliver contentdeliver content across the enterpriseacross the enterprise

CaptureCapture

ManageManage

StoreStore

PreservPreservee

DeliverDeliver

Improve customer service and satisfactionProvide personalized communicationEnable self-service and improve customeracquisition and retentionReduce operational costsImprove efficiency and productivity

4

Add/Create Business Value Add/Create Business Value Improve the business in a meaningful Improve the business in a meaningful waywayManage RiskManage RiskProtect the organizationProtect the organization

Address regulatory compliance requirementsAddress regulatory compliance requirementsAddress litigation requirements andAddress litigation requirements andaddress associated costsaddress associated costsEnsure business continuity and securityEnsure business continuity and security

Realize Information Technology Realize Information Technology BenefitsBenefits

Fulfill Value Creation andFulfill Value Creation andRisk Management requirementsRisk Management requirementsImprove IT effectiveness and efficiencyImprove IT effectiveness and efficiencyResource consolidationResource consolidation

Cost reductionCost reductionEnablement of future strategic initiativesEnablement of future strategic initiatives

27% of ECM users are27% of ECM users arehighly disappointed inhighly disappointed intheir ECM their ECM implementationsimplementationsSource : Jupiter ResearchSource : Jupiter Research

There is a 10x cost of There is a 10x cost of compliance by takingcompliance by takinga one-off versus an a one-off versus an integrated approachintegrated approachto compliance projectsto compliance projectsSource : Gartner GroupSource : Gartner Group

A conservative A conservative failure rate failure rate estimate of estimate of ECM ECM technologies technologies within large within large organizations organizations is 50%is 50%Source: DoculabsSource: Doculabs

EV

OLV

ING

R

EQ

UIR

EM

EN

TS

CO

RE EC

M

ImagingTransactio

nal Processing

Compliance

DigitalAsset

Management

Traditional ECM

Drive Drive Broad Broad

AdoptionAdoption

Integrate Integrate and Extendand Extend

Extend to Enterprise

Direction of ECM

PA

RTN

ER

S

OLU

TIO

NS

AN

D

EX

TEN

SIO

NS

Image Capture

Transactional

Processing

SpecializedCompliance

Vertical Solutions

Content Centric

Applications

CollaborativCollaborative DMe DM

Integrated Integrated DMDM

RMRMWCMWCMWorkflowWorkflow

FeaturesFeatures UsabilityUsability ExtensibilityExtensibility IntegrationIntegration ManageabiliManageabilityty

A unified, extensible platform for deliveringA unified, extensible platform for deliveringEnterprise Content Management solutions.Enterprise Content Management solutions.

USABILITY

USABILITY

USABILITY

MANAGEABILITY

MANAGEABILITY

MANAGEABILITY

TeamTeam

DivisionDivision

EnterpriseEnterprise

ExtranetExtranet

InternetInternet

IndividualIndividual

Business Applications(SAP, data warehouse, custom . . .)

9

ArchitectureArchitecture

ExperienceExperience

ManageabilityManageability

InteroperabilityInteroperability

ECM Components

Policy Management

Web Content Management

Forms Management

Mailbox Management

User InterfaceMicrosoft

Office

Web browsers

3rd party apps

Unified Storage Architecture

Unified Services

Workflow

Search

Metadata

Security

Policies

IRM

Library Services

Collaboration

Exchange 2007

Transport Services

Rules

Search

Policies

Security

Records Management

Document Management

SMTPSOAP

Adoption and Feedback Loop

Customers17K+ customers, 85mm+ users400+ case studies

Partners1000+ partnersGSI internal usage – Accenture, HP, EDSECM – e.g. OpenText, DocumentumLOB \ OBA – e.g. Duet SAP partnership

Press and AnalystsEWeek – “Analysts Choice”ComputerWorld – “Extraordinary”Forrester - #1 portal vendor, “Serious Development Platform”Gartner – Portal Magic Quadrant, “75% of organizations by 2H08”AMR – “SharePoint: Everyman’s Enterprise SharePoint: Everyman’s Enterprise Everything?Everything?

Capture a remote page's HTML using the Page Viewer Web Part

Capture a remote page's HTML using the Page Viewer Web Part

Remotely consume a SAP content via the iView webpart

Remotely consume a SAP content via the iView webpart

Pull data registered from the Business Data Catalog (BDC)

Pull data registered from the Business Data Catalog (BDC)

Grab a remote block of HTML via WSRP (platform neutral) consumption

Grab a remote block of HTML via WSRP (platform neutral) consumption

Search and discover indexed content from structured and unstructured data sources

Search and discover indexed content from structured and unstructured data sources

Deliver and interact with XML Data through DataViews

Deliver and interact with XML Data through DataViews

Embed third-party custom Web Parts

Embed third-party custom Web Parts

Render data retrieved via a RSS feed

Render data retrieved via a RSS feed

Call KPIs directlyCall KPIs directly

Render local data and content Render local data and content

Deliver Data via platform neutral (SOAP) Web Services

Deliver Data via platform neutral (SOAP) Web Services

Info

rmat

ion

Info

rmat

ion

Process

Process

StructuredStructured

UnstructureUnstructuredd

PeoplePeople

Ad-HocAd-HocOffice Office

ApplicationsApplications

2007_DellOnSharepoint.pdf

Enable Communities with Social Enable Communities with Social ComputingComputing

IT is a more efficient cost center

IT is a business enabler

IT is a cost center

IT is a strategic asset

Basic e-mail, file shares, face-to-face meetings as Collaboration; possible ad-hoc workspaces or portals exist; possible static intranet

Org-wide collaboration infrastructure in place; possible experimentation with social computing, but not part of infrastructure

Fully managed collaboration platform with governance and pervasive access; disconnected, cross-firewall collaboration; content-centric social computing capabilities

Seamless, federated collaboration across the firewall; building robust composite applications; people-centric social computing capabilities

“Our IT staff members enjoy a more supportable environment that lets them tackle other important tasks and gives them more time to focus on supporting business operations.”

Rich Noonan, Infrastructure Group Department Manager, Enterprise Rent-A-Car

… in the same way that you wouldn't want to piecemeal the different parts together to make a car, why would you want to buy products and technologies for your IT infrastructure separately from multiple vendors?

Jonathan Wynn, Manager of Advanced Technology and Collaborative Services, Del Monte.

"The potential of Office SharePoint Server 2007 to make it easier for IT to manage data is huge. One product lets us solve workflow, business intelligence, and collaboration issues across MTV.”

Daphne Thompson, Business Intelligence Analyst, MTV