Enterprise Software Customer Story: Phlexglobal

Enterprise Software Customer Story

Phlexglobal

Enterprise Software Case Study

[email protected] +44(0)1785 246777


One of the benefits recognised by

Peter McNaney has been the

commercial offering Connexica offer

for users of CXAIR.

Having been a user of CXAIR at a previous

organisation, Chief Technology Officer, Peter

McNaney, knew the value of CXAIR and the

benefits it could bring. Reporting had mainly

been carried out using Excel spreadsheets and

CXAIR offered a much higher level of internal

reporting capability, better data management

and aggregation capabilities for

Phlexglobal’s thirty clients.

Phlexglobal are the Trial Master File (TMF) Experts and pioneers in

the provision of innovative, flexible and technology-enabled TMF

solutions & services. As a specialist provider of eTMF solutions

and support services to the global clinical research market;

Phlexglobal offer a unique combination of technology, quality

and services that deliver a range of flexible, targeted solutions to

the life science industry.

The Challenge

The Solution

Having become a leading specialist

provider of technology-enabled, Trial

Master File document management

solutions and other support services to

the global clinical research market, Phlexglobal

recognised the need for a solution with the

ability to unify disparate systems and

consolidate the data into one single reporting

platform in order to meet their client’s needs.

Key Benefits

Flexible commercial model

Faster reporting

Effective and helpful support

“The commercials are very flexible, and

Connexica have been able to provide

Phlexglobal with a deal that works best for

them”

“For internal use we are producing more

reports than before and we can do those

extremely quickly with high confidence that

we are giving our customers what they

want.”

“I would give gold stars for the levels of

support, any problems are solved quickly

and efficiently and the willingness to help

solve any issues is great.”

Phlexglobals’ Head of Internal Software

Development, Jo Heard, has also

identified the benefits of CXAIR,

particularly when it comes to the speed of

report building offered by CXAIR and the

ability to handle the large data volumes

produced by Phexglobal:

Not only have Phlexglobal benefited from

a fast implementation of CXAIR but they

have also praised the support team at

Connexica for their efficiency and positive

attitude:

With CXAIR becoming a key solution within

the organisation, Phlexglobal were keen to

continue to exploit the future value it

offers. In December 2013 a decision was

made by Phlexglobal to offer their own

client facing Business Intelligence using

CXAIR.

The platform, known as PhlexEmetrics,

offers a number of dashboards for key

functional areas created by Phlexglobal

and is provided to clients as a viewer

platform.

Having utilised CXAIR for both internal

reporting and as an external offering to

clients, the implementation of CXAIR

within Phlexglobal has demonstrated the

flexibility and power of CXAIR Search

Powered Analytics.

The commercials are very flexible, and Connexica have been

able to provide Phlexglobal with a deal that works best

for them

Peter McnaneyChief Technology Officer

Phlexglobal
