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Tools for the Developer’s UX Toolbelt
SARAH DUTKIEWICZ
CLEVELAND TECH EVENTS
CLEVELAND TECH CONSULTING, LLC
Background• Over 15 years in the field, as:
• Tech support & management• Desktop support• Database administration• Web server administration• Reporting• Web development• Iteration manager• Published technical author• Instructor / Adjunct instructor• Developer Mentor• Conference Organizer• Speaker• Blogger• Community advocate
• B.S. in Computer Science & Engineering Technology
Look• UI
• Visually appealing
• Consistent
Feel• Emotions
• Beliefs
• Physically
• Psychologically
Usability• Functional
• Intuitive
• Predictable
Why should developers care?
• Without users, our software has no reason to exist.
• More happy users means better chance of getting them to recommend our software to others.
• While designers can make things look visually appealing, at the end of the day, if the functionality is awful, people will get frustrated and stop using a product.
Documentation as part of UX
• Contextual Help
• Error Messaging
• Contextual Messaging
• Help Files
• Online Documentation
Customer Engagements
• Meet in-person
• Experience environment app is being used in
• Make note of environmental conditions not accounted for in the design
• Make note of processes not identified earlier