WELCOME,AIRBNB HOSTS… BROUGHT

TO YOU BY GUESTY

…to everything

you need to

know about the

Key Exchange

WHY IS THE KEY EXCHANGE

IMPORTANT?It’s simple math, really….

SECURITY +

EFFICIENCY +

GOOD FIRST IMPRESSIONS=

POSITIVE KEY EXCHANGE EXPERIENCES

KEY DETAILS TO CONSIDER

Q: Does your guest have access to all necessary entryways?

Q: What’s an appropriate key:guest ratio?

Let us suggest some friends who can help you out with this

KEYS DUPLICATED KEYME

KEY ORGANIZATION

Q: Will your guests be able to keep track of all of the keys you give

them?

Q: Will your guest be able to tell two keys apart?

Let us suggest some pro tips to organize your keys

COLORED KEY CAPSKEY CHAINS

PRE-GUEST ARRIVAL EXCHANGE OPTION

MAILING KEYSpros & cons

√ confirm key exchange prior to arrival

x lost in the mail

x lost prior to guest arrival

x untimely shipment

PRE-GUEST ARRIVAL KEY PLANNING

COPYING KEYSpros & cons

√ cheap: usually between $1.50- $6.00

x faulty copies

KEYS DUPLICATED KEYME MINUTEKEY

PRE-GUEST ARRIVAL KEY PLANNING

CHARGING FOR KEYS

√ charge for each extra requested key

√ communicate lost fees beforehand

√ consider adding convenience fee

√ add shipping fee when necessary

PRE-GUEST ARRIVAL EXCHANGE

PLANNING

YOUR TIME IS PRECIOUS.

HERE’S WHAT TO ASK GUESTS TO SAVE YOUR TIME…

Q: How will you be arriving (car, plane, train…)?

√ track flight details

√ stay on top of traffic reports

Q: When is your ETA?

√ plan accordingly

Q: From where are you departing?

√ swoop in with route recommendations

Q: Are you coming from the airport?

√ determine time frame based on car

rental vs. taxi hailing, for example

√ 2 lockboxes, 2 codes, 2

locations

√ Keep spare at work

√ Keep spare with neighbors

√ Keep spare with friends

√ Key Cafe

√ City Co-Pilot

√ Proprly

KEY STRATEGIES & BACK-UP PLANS

ALWAYS HAVE PLANS B & C.

HERE ARE SOME POTENTIAL PLANS B & C…

WHILE YOU’RE THERE, ARRANGE WITH GUESTS

WHERE TO LEAVE KEY AFTER THEIR STAY…

√ with a neighbor

√ in a mailbox

√ under a plant/ornament

√ under door or doormat

√ with a building official or

doorman

√ with a neighborhood front desk

service

KEY DROPOFF STRATEGIES

ALWAYS GREET GUESTS WITH A SMILE

THEN, GIVE THEM A TOUR & GO OVER…

√ how to use the hot water

√ where AC/heaters are located

√ how to use the TV remote

√ WiFI credentials

√ available cabinets & refrigerator shelves

√ preferred check-in & check-out times

√ where outlets are

√ emergency information

√ parking information

GREETING GUESTS

LOCKBOX MODELS

PUSH-BUTTON LOCKS WHEEL LOCKSDIAL MODELS

BEST LOCKBOX MODELSSUPRAMASTERLOCKKIDDE

VAULT LOCK

LOOPING ON-THE-WALL

INSTALLING

LOCKBOX SAFETY TIPS

√ change the code often

√ keep lockbox inside the building

√ keep lockbox off the main road

√ hide in neighbor’s yard

√ tuck away in backyard or behind

bush

√ hide in plant pot

√ hide under a rock

√ hide in garden ornament

√ use gym lockers

√ use airport lockers

√ make sure lockers are accessible for guests

√ make sure lockers can be opened with a pin

or code

√ make sure lockers stay available for guests

x lockers can be a hassle to get to

x locker hours & services are often inflexible

x dropping keys in locker can be a time

commitment

USING LOCKERS TO STORE KEYS FOR GUESTS

BUZZER ALTERNATIVES

√ smart buzzer/intercom alternatives

√ allows you to manage guest entry remotely

√ Guesty can buzz guests up for you

x unaccommodating neighbors

THIRD-PARTY EXCHANGE ALTERNATIVES

√ communicate

√ compensate

√ charge guests late fees

WHAT TO CONSIDER WHEN ARRANGING 3RD PARTY

SERVICES…

WHICH 3RD PARTY SERVICES TO CONSIDER…

√ somewhere nearby

√ somewhere serving food/drink

√ somewhere with which you are in good standing

√ somewhere open late

√ KeyCafe

√ City Co-Pilot

√ Proprly

√ property managers

BEST ELECTRONIC LOCK MODELS

LAYCOR

SCHLAGE

KWIKSET

BEST SMART LOCK MODELSAUGUSTSESAMELOCKITRON ORACODE OKIDOKEYS

KEVO LOCK GOJISCHLAGE ERENTAL

RESORTLOCK

KEY EMERGENCIES

√ keys can’t be located

√ door won’t open

√ keys got stuck in keyhole

√ guests locked themselves out

√ guests lost keys

√ code doesn’t work

√ lock is broken

√ understand guests’ needs

√ solve guests’ needs

√ understand what happened

√ prevent future problems

√ compensate guest if needed

WHAT CAN GO WRONG…

STEPS TO SOLVING KEY EMERGENCIES…

√ Guesty handles all guest communication

√ Guesty manages check-ins & check-outs

√ Guesty coordinates with 3rd party services

√ Guesty resolves on and off-the-floor problems

√ Guesty keeps you involved as much as you so

choose

√ Guesty is always working on new features to

help you

HOW IS GUESTY COMPATIBLE WITH THE KEY EXCHANGE

PROCESS?