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How to design effective people search in large organisations
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Informasjonsarkitektur
Finding people in large organisationsJørgen Dalen
Finding people in large organisations
Hypotheses
People search: choosing relevance criteria
Suggestion for solution
Discussion
Hypotheses
• In large organizations, 80% of the knowledge is not documented– Knowledge in people’s heads
– Finding the right person might be more important than finding the document
• It is a very difficult task to display the most relevant persons without editorial control (in both search result and on pages)
Choosing relevance criteria
• Use of metadata (organizational unit, competence area etc)
• Free text attributes
• Editorial preferences: the company determines who the domain experts are
• User behavior parameters– Contributions
– Interests
– Judgement of quality
– Relations to content and other people
User behaviour parameters
Complexity
Findability relevance
Social graph
Content consumption
Content quality rating
Content contribution
Content commenting
Implicit links
Bookmarking
Focus at this stage of the project
Suggestions
• Use a consolidated search concept– Where people and content search are part of the same search session
• Use common metadata for both content and people
• Avoid “one trick pony” relevance criteria– People tend to adapt to whatever give them high ranking
– Combine automatic and manual approaches
Suggestion: use common metadata for people and content
Discussion
• What criteria should be used to rank employees?– To avoid manipulation of ranking
– To avoid being unethical