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dr. Boris De RuyterPrincipal Scientist, Philips Research Europe
From technology development towards social innovation
Overview
• The transition
• Ambient Intelligence
• Experience Research
• Research examples
The transition
Technologydevelopment
Moore's law
1960
1990
2002
Technology is evolving rapidly
Technology is evolving rapidly
Technologydevelopment
Moore's law
Applicationsof technology
User Centered Design
Focus groups Usability testIn situ interviews
User Centered Design
de Ruyter B. (2003). User Centred Design, In (Eds.): Aarts, Emile, and Stefano Marzano (editors) (2003), The New Everyday: Vision on Ambient Intelligence, 010 Publishers, Rotterdam
Technologydevelopment
Moore's law
Applicationsof technology
User Centered Design
Effect ofapplications
User ExperienceResearch
Ambient Intelligence
FreedomFreedom IntelligenceIntelligence
AestheticsAesthetics ImmersionImmersion
de Ruyter, B., Markopoulos, P., Aarts, E., Ijsselsteijn, W. (2004). Engineering the user experience, In: W. Weber, J. Rabaey, and E. Aarts (Eds): Ambient Intelligence. Springer-Verlag.
From Technology Development towards Social Innovation
Impact ofapplications
Social Innovation
Technologydevelopment
Moore's law
Applicationsof technology
User Centered Design
Effect ofapplications
User ExperienceResearch
Ambient Assisted Living
Monitoring & Coaching
Monitoring & Coaching
Stimulation & Enabling
Stimulation & Enabling
BelongingBelongingSafety &
ProtectionSafety &
Protection
de Ruyter, B. & Pelgrim, E. (2007). Ambient Assisted Living research in CareLab, ACM Interactions, Volume 14, Issue 4, July + August 2007.
Ambient Intelligence
The Philips pavilion1958
Ubiquitous computing(Mark Weiser, Scientific American 1991)
The Computerfor the 21st Century
Specialized elements of hardware and software, connected by wires, radio waves and infrared, will be so
ubiquitous that no one will notice their presence
Ubiquitous Computing (Mark Weiser)1988
The vision of the Future1996
The introduction of AmI1998
IST 6th framework2001
1135 “Ambient Intelligence” hits in Amazon.com
How has AmI changed over the years?
From technology trends to societal trends
Ageing societyGlobalization
From system intelligence to social intelligence
SocializedEmpathicConscious
Experience Research
Research phases
Test usability & user acceptance
Collect user insights & requirements
Validate & study longer term effects
Context studies
High level user needs
Userinsights
ObservationsDiary studies
Context studies
Context studies
Lab studies
Focus groups Usability test
• Focus group sessions to collect early user feedback on concepts
• Controlled experiments (limited in time) to study the usability and end
user acceptance
– Multi observer setup
– Control & coding in one system
– Distributed coding scheme
– Observed & automated events
Field studies
• Use of the propositions in real life settings over longer periods of time
• Data collection through logging and in situ interviews
• Complementary findings to laboratory studies
In situ interviews
Field studies
http://SimplicityLabs.net
Research examples
Kaptein, M.C., de Ruyter, B., Markopoulos, P., & Aarts, E. (2010). Two Acts of Social intelligence: The effects of mimicry and social praise on the evaluation of an artificial agent. AI &Society, 1-13.
Kaptein, M.C., de Ruyter, B., Markopoulos, P., & Aarts, E. (2009). Persuading you: Individual differences in susceptibility to persuasion, 12th IFIP TC 13 International Conference.
de Ruyter, B., Zwartkruis-Pelgrim, E. & Aarts, E. (2010). Ambient assisted living research in the CareLab, GeroPsych: The Journal of Gerontopsychology and Geriatric Psychiatry, Vol 23(2), Jun 2010, 115-119.
Gimenez, M.C., Geerdinck, L.M., Versteylen, M., Leffers, P., Meekes, G.J.B.M., Herremans, H., De Ruyter, B., & Schlangen, L.J.M. (2011). Light and Sleep within hospital settings, Sleep-Wake Research In The Netherlands, Annual Proceedings of the Dutch Society for Sleep-Wake Research (NSWO), Vol 22, T. de Boer et al. (Eds.), Ipskamp Drukkers BV, Enschede, ISBN 978-90-73675-00-1, p. 56-59.