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The City of White Rock and Recollect discuss the deployment of Recollect to solve their Waste Collection communication problems.
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Garbage inthe CloudCity of White Rock & Recollect
Presenters
Chris ZotaIT Manager at the City of White Rocklinkedin.com/in/[email protected] - Twitter: @czota
Luke ClossCTO of OpenWest [email protected] - Twitter: @lukec
City by the Sea
White Rock's Challenge
● was archaic○ so residents called our front desk.
● was prone to errors○ which we had to spend time fixing.
● had stale information○ so residents didn't come back.
● was not interactive○ so it was hard to use.
● was not timely○ didn't remind residents when they most needed it.
Our waste collection calendar:
White Rock's website, pre-Recollect.
“One of the most frequentlyused services on our website
was not easy to use!”
Shared Philosophy
● Simple.● Low cost.● Citizen Centric.● Appropriate engagement.● Apps when it makes sense.
Additional Benefits
Recollect is an easy, safe inroad into cloud services.
We wanted to embracehome grown initiatives.
How it works for residents.
How it works for residents
Recollect guides the user interactively.
Customized to each resident. Easy and accessible to all.
Works for all ages and lifestyles. Senior citizen friendly!
Software as a Service means a stream of new featureslike Self-Printed Customized Calendars!
How it works for municipalities.
#1 - Easy Integration
● White Rock was up and running within days.○ GIS data (parcel & polygon) imported into Recollect○ Highly customizable, but great out of the box.○ Added widget to website with little effort.
● Data Updates are easy○ Administrators can update via admin dashboard.○ Recollect Support can massage data and help you.
● Checklists make setup a breeze.
#2 - A newsletter that works!
● Piggyback messages to residents on their weekly reminder.
● Queue up notices about:○ waste collection changes○ taxes○ city events○ recycling tips
Easy tools to create communication campaigns.
White Rock is changing residential collection schedules.
Recollect makes it easy to communicate these changes to residents.
1. Website always up-to-date, easy to use.2. Reminders are timely & relevant.3. Messaging about service changes is easy.
#3 - A tool to manage change.
White Rock's experience
with Recollect.
Implementation
● Recollect's checklists provided clear project management, eliminated ambiguity of who needed to do what.
● Recollect made minor, rapid changes for us.
● Went online very fast (days).● Collaborative effort between
communications, GIS, waste & Recollect.
Roll out and Reaction
● Launched online & in tax notice flyer.● Really well received by the public.● Residents discover & sign up each
week.● Customization of messages has
been useful for upcoming changes.● Call desk can sign up elderly
residents for voice reminders.
