Global collaboration gets stunning audio quality at far less cost

Hendri Yu of Eu Yan Sang had a problem with clarity. In fact, executives at the traditional Chinese healthcare retailer’s worldwide locations had trouble understanding each other. The quality and reliability of an existing conferencing solution was poor. Management was frustrated by time wasted connecting to meetings and concerned about the potential for misunderstanding.

Now, with BT MeetMe with Dolby Voice, Eu Yan Sang gets stunning audio quality. Not only that but it’s saving up to 50 per cent on conferencing charges by avoiding PSTN costs. For Hendri that’s got all the hallmarks of a classic Chinese remedy.

Global collaboration gets stunning audio quality at far less cost.

Case study - Eu Yan Sang.

We used to have a lot of quality issues, especially when calling from Hong Kong and China. We paid an expensive price but got a bad service.

Hendri YuInformation Technology ExecutiveEu Yan Sang International

BT MeetMe with Dolby Voice gives Eu Yan Sang a conferencing platform to accelerate its expansion.

Case Study - Eu Yan Sang.

Close collaboration is a vital factor in business strategy.Eu Yan Sang International is a pan-regional retailer of traditional Chinese herbal remedies. With around 300 outlets in China, Singapore, Malaysia, Australia and the US, it has aggressive expansion plans. They require close collaboration between its headquarters and regional offices.

Management relies heavily on audio and video conferencing. Hendri Yu, information technology executive, says: “It’s very important. Management has lots of meetings. Conferences run a few times every day. So we need a good conferencing system.”

That wasn’t the case with the service the company had in 2015, however. Eu Yan Sang was using an audio conference service from a major Asian service provider. “We used to have a lot of quality issues, especially when calling from Hong Kong and China,” Hendri adds. “We paid an expensive price but got a bad service.” This was affecting productivity, with people wasting time re-dialling into conferences.

Great voice quality with proactive local support.Eu Yan Sang was already using BT for disaster recovery, replicating data on cloud servers, and the account team suggested trying BT MeetMe with Dolby Voice.

As the only conferencing system on the market that enables users to experience stunning audio quality free from background noise, BT MeetMe with Dolby Voice revolutionises the way people communicate and collaborate.

Participants appear to be speaking from distinct virtual locations so it’s easy to identify who’s talking and hear everyone on the call – even those with soft voices. Conversation flows more naturally and everyone contributes more effectively.

BT MeetMe with Dolby Voice can be accessed anywhere – via the desktop, in a meeting room and from smartphones. Eu Yan Sang took a test account to try it out. BT has a presence in all territories, so local support wasn’t a problem.

Eu Yan Sang management mostly attend audio conferences using integrated earphone-and-microphone headsets. Previously, they’d failed to work well with multiple audio conference participants. Hendri explains: “When we tried it with BT we found the voice quality was still great even when we daisy-chained a lot of devices.”

Significant savings on conferencing costs.Because the BT service is delivered over the web, Eu Yan Sang discovered an additional benefit. “BT MeetMe with Dolby Voice is saving us up to 50 per cent on conferencing charges by avoiding PSTN costs, which can account for 75 per cent of total fees,” Hendri confirms. Thus Eu Yan Sang makes a big saving compared to the significant monthly amount it was paying for its previous service.

The company has given BT MeetMe with Dolby Voice accounts to the finance, IT and legal departments. BT training is helping Eu Yan Sang achieve those savings with staff getting used to audio conferences via their desktops or smartphones. Hendri says: “On management calls or training events, the Dolby Voice quality is truly excellent. That and cost savings were the most important reasons why we chose BT.”

BT MeetMe with Dolby Voice is saving us up to 50 per cent on conferencing charges by avoiding PSTN costs, which can account for 75 per cent of total fees.


People can do conferences any time. Mobile users can dial in from their smartphones or via Wi-Fi from their laptops. It’s convenient, fast and easy to use.


Case Study - Eu Yan Sang.

More flexibility with a positive impact on productivity.Eu Yan Sang has also seen a rise in productivity. Managers have more flexibility because there’s no longer a need to find a quiet place to make the call. Hendri says: “People can do conferences any time. Mobile users can dial in from their smartphones or via Wi-Fi from their laptops. It’s convenient, fast and easy to use.”

One particularly handy time-saving feature is an app that allows participants to join conferences instantly by keying in a PIN. Hendri explains: “Our previous service would often complain that you’d dialled in the wrong PIN, even when we’d tested everything before starting the meeting. That never happens with BT.”

Eu Yan Sang is planning to add more BT MeetMe with Dolby Voice accounts so more people can take advantage of the quality and cost effectiveness. And, although the focus is on audio right now, it would be simple for Eu Yan Sang to use the service with Cisco WebEx and Collaboration Meeting Rooms.

Offices worldwideThe telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract. © British Telecommunications plc 2015. Registered office: 81 Newgate Street, London EC1A 7AJ. Registered in England No: 1800000

April 2016

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Core services.• BT MeetMe with Dolby Voice