Greetings & introductions

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    31-Oct-2014

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Learn how to greet and to introduce people in business situation and at social gatherings.

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<ul><li> 1. Greetings &amp; Introductions</li></ul> <p> 2. Rules of Introduction </p> <ul><li>Stand up </li></ul> <ul><li>Smile </li></ul> <p> 3. Rules of Introduction (cont.) </p> <ul><li>Alwaysshake hands firmly. </li></ul> <ul><li>Make eye contact. </li></ul> <ul><li>Repeat other persons name. </li></ul> <p> 4. How to introduce aclientto yoursupervisor: </p> <ul><li>Look atand say thecustomer'sname first. </li></ul> <ul><li>Then look at yoursupervisorandsay his/her name. </li></ul> <ul><li>Example: </li></ul> <ul><li><ul><li> Phillip Parker, I would like youto meet our department manager, James Smith. </li></ul></li></ul> <p> 5. How to introduce yoursupervisorto ajob candidate: </p> <ul><li>Look at and say yoursupervisor'sname first. </li></ul> <ul><li>Then look at thejob candidateand say his/her name. </li></ul> <ul><li>Example: </li></ul> <ul><li><ul><li> Bob Jones, I would like you to meet Wendy Thomas, who has just graduated from ABC University. </li></ul></li></ul> <p> 6. Other Introduction Rules: </p> <ul><li>When appropriate, repeat their names and try to mention something of mutual interest. </li></ul> <ul><li><ul><li>Example: </li></ul></li></ul> <ul><li><ul><li><ul><li> Mr. Jones, our company vice president, is also a graduate of ABC University. </li></ul></li></ul></li></ul> <ul><li>Business introductions are based onrankrather than gender. </li></ul> <p> 7. Question 1 - May I address a business person by his/her first name? </p> <ul><li>Answer:Only if the person requests that you do so. </li></ul> <p> 8. Question 2 - What title do I use when addressing a businesswoman? </p> <ul><li>Answer:Use the term Ms. If she prefers Mrs. she may tell you at that time. </li></ul> <p> 9. Question 3 -When a man is introduced to a woman in a business setting, who should initiate the handshake? </p> <ul><li>Answer:Either onetimes have changed! </li></ul> <p> 10. Question 4 - Is it appropriate for me to be on a first name basis with my supervisor? </p> <ul><li>Answer:It is the preference of the person being addressed.When in doubt, use the persons last name. </li></ul> <p> 11. Question 5 - What is the best way to remember the name of someone I have just met? </p> <ul><li>Answer:Repeat the persons name, and try to use the name at least once during your conversation. </li></ul> <p>Ms. Jones 12. Question 6 - What do I do if I forget a persons name? </p> <ul><li>Answer:Welcome the person with a handshake, and reintroduce yourself. (In most cases the person will respond with his/her name.) </li></ul> <p> 13. Question 7 - What do I do if someone addresses me by the wrong name? </p> <ul><li>Answer:Simply restate your name. </li></ul> <p>Its JohnMitchell. 14. The Six Most Commonly Made Business Introduction Faux Pas </p> <ul><li>Wearing your name tag on the leftrather than the right side. </li></ul> <p>Right side 15. Faux Pas (cont.) </p> <ul><li>Remaining seated rather than standing when someone approaches you. </li></ul> <p> 16. Faux Pas (cont.)</p> <ul><li>Not repeating the name of the person youve just met and using it at least once during the conversation. </li></ul> <p>Hows business, Mr. Jones? 17. Faux Pas (cont.) </p> <ul><li>For men: shaking a womans fingers rather than her hand. </li></ul> <ul><li>For a woman: giving a dead fish handshake, rather than one that is firm. </li></ul> <p> 18. Faux Pas (cont.) </p> <ul><li>For women: not shaking hands with business associates you meet outside a business setting. </li></ul> <p>Nice to see you . 19. You will add confidence and poise to your business introductions and gain a competitive edge if you Know the guidelines! 20. Thank you. </p>