Learn how to greet and to introduce people in business situation and at social gatherings.
- 1. Greetings & Introductions
2. Rules of Introduction
3. Rules of Introduction (cont.)
- Alwaysshake hands firmly.
- Repeat other persons name.
4. How to introduce aclientto yoursupervisor:
- Look atand say thecustomer'sname first.
- Then look at yoursupervisorandsay his/her name.
- Phillip Parker, I would like youto meet our department manager, James Smith.
5. How to introduce yoursupervisorto ajob candidate:
- Look at and say yoursupervisor'sname first.
- Then look at thejob candidateand say his/her name.
- Bob Jones, I would like you to meet Wendy Thomas, who has just graduated from ABC University.
6. Other Introduction Rules:
- When appropriate, repeat their names and try to mention something of mutual interest.
- Mr. Jones, our company vice president, is also a graduate of ABC University.
- Business introductions are based onrankrather than gender.
7. Question 1 - May I address a business person by his/her first name?
- Answer:Only if the person requests that you do so.
8. Question 2 - What title do I use when addressing a businesswoman?
- Answer:Use the term Ms. If she prefers Mrs. she may tell you at that time.
9. Question 3 -When a man is introduced to a woman in a business setting, who should initiate the handshake?
- Answer:Either onetimes have changed!
10. Question 4 - Is it appropriate for me to be on a first name basis with my supervisor?
- Answer:It is the preference of the person being addressed.When in doubt, use the persons last name.
11. Question 5 - What is the best way to remember the name of someone I have just met?
- Answer:Repeat the persons name, and try to use the name at least once during your conversation.
Ms. Jones 12. Question 6 - What do I do if I forget a persons name?
- Answer:Welcome the person with a handshake, and reintroduce yourself. (In most cases the person will respond with his/her name.)
13. Question 7 - What do I do if someone addresses me by the wrong name?
- Answer:Simply restate your name.
Its JohnMitchell. 14. The Six Most Commonly Made Business Introduction Faux Pas
- Wearing your name tag on the leftrather than the right side.
Right side 15. Faux Pas (cont.)
- Remaining seated rather than standing when someone approaches you.
16. Faux Pas (cont.)
- Not repeating the name of the person youve just met and using it at least once during the conversation.
Hows business, Mr. Jones? 17. Faux Pas (cont.)
- For men: shaking a womans fingers rather than her hand.
- For a woman: giving a dead fish handshake, rather than one that is firm.
18. Faux Pas (cont.)
- For women: not shaking hands with business associates you meet outside a business setting.
Nice to see you . 19. You will add confidence and poise to your business introductions and gain a competitive edge if you Know the guidelines! 20. Thank you.