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Using Hadoop to Change Company Culture Amy O’Connor Senior Director, Analytics 1

Hadoop World 2011: Changing Company Culture with Hadoop - Amy O'Connor, Nokia

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We are living in a time of tremendous convergence, convergence of mobile, cloud and social…This convergence is forcing companies to change. At Nokia, we are changing the way we make decisions, from a manufacturing model to a data driven one. Yet making cultural changes is one of the hardest things to accomplish. In this talk, Amy O’Connor will highlight the journey Nokia is taking to evolve its culture - from building a platform for cultural evolution on top of Hadoop, to the administration of Nokia’s data, to how the company conducts the analysis that is enabling Nokia to compete with data.

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Page 1: Hadoop World 2011: Changing Company Culture with Hadoop - Amy O'Connor, Nokia

Using Hadoop to

Change Company Culture

Amy O’Connor

Senior Director, Analytics

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Page 2: Hadoop World 2011: Changing Company Culture with Hadoop - Amy O'Connor, Nokia

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The Amazing Everyday

Page 3: Hadoop World 2011: Changing Company Culture with Hadoop - Amy O'Connor, Nokia

The Amazing Everyday

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Page 4: Hadoop World 2011: Changing Company Culture with Hadoop - Amy O'Connor, Nokia

NOKIA’S HISTORY: 1865 TO Now

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Page 5: Hadoop World 2011: Changing Company Culture with Hadoop - Amy O'Connor, Nokia

Data is our newest

raw material

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Page 6: Hadoop World 2011: Changing Company Culture with Hadoop - Amy O'Connor, Nokia

US Government data

suggests worsening

conditions in urban

areas…this year

average commute time

has risen by 9 minutes.

TRAFFIC

Federal Highway

Commission, Urban

Congestion Report

January 2011 to

March 2011

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Page 7: Hadoop World 2011: Changing Company Culture with Hadoop - Amy O'Connor, Nokia

Animate..? Something to just

make more visually appealing

Note deleted google map

TRAFFIC

IHS Automotive,

October 2011

Global car sales are

growing: there will

be 50% more cars

sold in 10 years as

there are today.

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Page 8: Hadoop World 2011: Changing Company Culture with Hadoop - Amy O'Connor, Nokia

More data usually beats

better algorithms Anand Rajaramann

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Page 9: Hadoop World 2011: Changing Company Culture with Hadoop - Amy O'Connor, Nokia

• Image Sensors

• Accelerometers

• Gyroscopes

• Compasses

• Pressure Sensors

• Microphones

• Light Sensors

• Assisted GPS

Probe points

collected

monthly from

Nokia alone

Devices in

use around

the world

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80M

18M 24

Page 11: Hadoop World 2011: Changing Company Culture with Hadoop - Amy O'Connor, Nokia

Data Storage & Analysis Landscape

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Page 12: Hadoop World 2011: Changing Company Culture with Hadoop - Amy O'Connor, Nokia

Data Silos

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Traffic Probes

Ad Data

Search Logs

Places Registry

Consumer Profile

Device Data

Page 13: Hadoop World 2011: Changing Company Culture with Hadoop - Amy O'Connor, Nokia

Smart Data

Combining

sets of

behavioral &

contextual data

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Page 14: Hadoop World 2011: Changing Company Culture with Hadoop - Amy O'Connor, Nokia

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A Good Way to Change Corporate Culture

Page 15: Hadoop World 2011: Changing Company Culture with Hadoop - Amy O'Connor, Nokia

Getting Children to Eat Peas… Tell them you expect them to eat their peas.

Reward them with ice cream if they did.

Explain why it’s good for them to eat their peas.

Eat your own peas as a good role model.

Leann Lipps Birch, Head of Human Development & Family Studies Pennsylvania State University

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Page 16: Hadoop World 2011: Changing Company Culture with Hadoop - Amy O'Connor, Nokia

Getting Children to Eat Peas…

Leann Lipps Birch, Head of Human Development & Family Studies Pennsylvania State University

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Put them with children who love peas.

Change the stories they tell.

Page 17: Hadoop World 2011: Changing Company Culture with Hadoop - Amy O'Connor, Nokia

Nokia Data

Asset

Search

Log Files

Points of Interest

Advertising

Ad Inventory

Ad Canvas

Campaign Promotions Location

Premium Content

Favorite Routes

Log Files

Map Tiles

Imagery

Social

Social UGC

Universal Share

Journeys Data

Event Info

Navteq

All Probes Data

3D Imagery

Street View

Feature Recognition

Identity

Consumer Profile

SSO

Device Activation

Campaigns

Contacts

Device Programs

NAC, IIA

Windows Phone

Panel data

Equipment Master

Factory Data

Care & Marketing

Nokia IT

Registrations

Device Updates

Media

Products, Transactions

Songs, Delivery

Device/User CRM

Activation Info

Net Promotor

PC Suite

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Users

Domain Expertise, Computer Science

Developers/ Applications

Domain Expertise, Statistical Skills,

Computer Science

Data Scientists

Domain Expertise, Statistical Skills

Data Analysts

Domain Expertise

Decision- Makers

Map Reduce

Pig Hive Oozie

TeraData Key Value

Store

Predictive Analytics

Dashboards Offline

Analysis

HBase

HBase

HBase

FTP

Scribe

Flume

HDFS

Analytics

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Collaborative Working Model

Load

Transform

Extract

Platform

Present

Analyze and

Aggregate

Map Reduce

Pig Hive Oozie

TeraData Key Value

Store

Predictive Analytics

Dashboards Offline

Analysis

HBase

HBase

HBase

FTP

Scribe

Flume

HDFS

Analytics

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Load

Transform

Extract

Platform

Present

Analyze and

Aggregate

Map Reduce

Pig Hive Oozie

TeraData Key Value

Store

Predictive Analytics

Dashboards Offline

Analysis

HBase

HBase

HBase

FTP

Scribe

Flume

HDFS

Analytics

Collaborative Working Model

Co-located developer clusters, pre-production cluster, product cluster

Create Hive

Schema

User Metadata Interfaces

Metadata Catalog

Data Model

Definition

Develop Validation

Job

Develop Cleanse

Job

Monitor and

Manage Transform

Create Library of MR Jobs

Develop Partition

Job

Catalog Data

Sources

Define Custom

ETL

Define Standard

ETL

Monitor and

Manage Data Feed

Integrate Streaming

Data

Integrate Historical

Data

To DataOS,

Structured Data

BI Tools: SPSS,

Tableau, Cognos

Customer Dashboard

AD Hoc Reporting

Hive QL and Pig Queries

MR Agg Job and Data to Oracle

MR Analysis

Job

Rec, Engines

Mahout Machine Learning

Data OS Product Teams and/or DataOS

MR Agg Job and Data to

Teradata

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Smart Data: Behavioral & Contextual

Map Reduce

Pig Hive Oozie

TeraData Key Value

Store

Predictive Analytics

Dashboards Offline

Analysis

HBase

HBase

HBase

FTP

Scribe

Flume

HDFS

Analytics

Local Search

NAC

Ad Router

Standard ETL

• Clean data, remove bad record and health checks

• Partition data by date, hour, type

• Archive raw data

Aggregation

• Merge multiple data sources

• Implement app logic (e.g.; round up latitude/longitude to 3 decimals)

Aggregation

• Update top searches table and geo activity table in Oracle

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Merchant Portal Heatmap

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Mapping the World

© 2011 Nokia Company Confidential

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Mapping the World

© 2011 Nokia Company Confidential

Probe data indicates the location, speed, heading, time etc. about a mobile device.

Billions of probe records per week.

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Covers almost the entire world.

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100% AGR

Probe Density: Urban and Arterial

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792527719 (Jackson Blvd/Financial Pl)

From Ref, One lane

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Page 28: Hadoop World 2011: Changing Company Culture with Hadoop - Amy O'Connor, Nokia

24 Hours in Our Analytics Ecosystem

~2TB ingested

350M messages via scribe

>3000 MR jobs

10TB processed

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Page 29: Hadoop World 2011: Changing Company Culture with Hadoop - Amy O'Connor, Nokia

Spreading the Word

Smart Data Newsletter Stories

Realtime Dashboards

Data Asset Catalog

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Page 30: Hadoop World 2011: Changing Company Culture with Hadoop - Amy O'Connor, Nokia

Thanks!

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The Amazing Everyday