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1978 – 2000 The Founders
• Bernie Marcus & Arthur Blank
• Entrepreneurial Spirit
• Chief Mentoring Officer’s
2000 – 2007 The General
• Robert Nardelli
• Formalized Training & E-Learning
2007 – present The Lawyer
• Frank Blake
• Cultural Revival
• PK Training
• A GE Culture at Home Depot
#1 Product Authority for Home
Improvement
Disciplined Capital Allocation Driving Productivity and
Efficiency
Passionate about Customer
Service
Find a customer; find a product.
Inquire. Ask open-ended, probing questions.
Respect. Be polite, professional & positive.
Solve their problems & projects.
Thank the customer.
Associate Certification Program
• Customer Service
• Product Knowledge
• Special Services
• In-Store, In-Aisle with Supervisor