How are we working to improve life in our cities?

gobernamos.com meloda.org@aabella@aabella

¿Cómo estamos trabajando para mejorar la vida en nuestras ciudades?How we are working to improve life in our cities?

Alberto Abella @aabella


Thanks

Organisers

Audience

If we talk about future we have to talk about him


Thanks

Isaac Asímov

To him


¿Cómo estamos trabajando para mejorar la vida en nuestras ciudades?

How are we working to improve life in our cities?


Ayer. Súbditos de la ciudadYesterday. Subjects of the city

Comunicación unidireccionalOne-way communication

CCColleen Galvin

https://www.flickr.com/photos/col233/


Hoy. Ciudadanos de la ciudadToday. Citizens of the city

Comunicación bidireccional parcialPartially duplex communication

CC Yoann JEZEQUEL

CCTavis Ford

https://www.flickr.com/photos/zeeyolqpictures/

https://www.flickr.com/photos/itzafineday/


Mañana. Socios de la ciudadTomorrow. Partners of the city

Comunicación bidireccional totalFull duplex communication

CC Sam Howzit

CCDFID (UK)


Quality of life

CITY SERVICES QUALITY OF LIFE

Education Energy Civic Engagement

Finance Recreation Culture

Fire Emergency Response Economy

Governance Health Environment

Safety Solid Waste Shelter

Transportation Urban Planning Social Equity

Waste Water Water Technology and Innovation

ISO 37120:2014. Sustainable development of communities -- Indicators for city services and quality of life


Are we living the future?Vivimos en el futuro?

Can cities improve our life by themselves?

Rephrasing it…

How many taxes are you willing to pay?


Cities are digital Ecosystems

Survey. How many has NOT a mobile here?Encuesta. ¿Quien NO tiene un móvil aquí?


p.e. 2.5M video cámaras and sensorsi.e. 2.5M video cameras and sensors

Afortunadamente independientes de los gestores de la ciudadFortunately not under cities managers' power

Solo Madrid capitalOnly Madrid city


Gestionar ciudades del siglo XXI con estructuras del siglo XXManaging XXI century cities with structures of the XX


Source : Kogan 2014

13

Implicación ciudadana factor clave exito Smart cityCitizen engagement key success factor Smart city


Cities are digital EcosystemsCiudades como ecosistemas digitales

Smart City Ecosystem Society

External digital assets

SC Digital assets

SC Data demandFixed data

Services delivered

Services demand

Added value processes

Source: Abella, Ortiz-de-Urbina and De Pablos (2015)


Citizen Experience

SERVICE experience

Innovation

SaveTime

Trust

Stage impact on attribute

Channel impact on attribute

TOUCHPOINTS

Office Call Center … ATM

Discover Brand

Use of services

Discover Brand

…. … … … …

Finishing

LIFECYCLE PHASE

Driver 1 (x %)

Driver 3 (z %)

Driver 2 (y %)

Driver 4 (t %)

Driver 5 (a %)

Driver 6 (b %)

Attribute

Driver For every attribute of experience

http://www.braintrust-cs.com/metodologias/citizen-experience/ciclo-de-vida-de-la-experiencia


1 OGOV Active Passive

2 Goals Service’s improvementHaving lots of people in well designed sites

3 Participants Representative citizens’ sample Those willing to participate

4 Info. Release Actual demand and useAuthorities’ interests and availability

5 Timeliness ASAP Once reviewed

6 Applications Ecosystem of developers Own development

7 Participation Commitment to answer Just open

8 Training In place No (just principles)

Breaking Set (Adding new ideas)Open government passive vs active

Source: Abella, Ortiz-de-Urbina and De Pablos (2015)


Smart city Ecosystem

Barcelona: ● 100.000 to 500.000 downloads● Based on data released by Barcelona Smart city● Successful competitor (single developer)

Barcelona: ● 100.000 to 500.000 downloads● Based on data released by Barcelona Smart city● Successful competitor (single developer)

Eduard Ereza


Smart city EcosystemBikecityguide: ● Based on data released by Several EU city● Successful competitor (two developers)

Bikecityguide: ● Based on data released by Several EU city● Successful competitor (two developers)

BikeCityGuide

Winner 2013

This app was created by two former bike couriers; it guides cyclists on bike friendly routes with less traffic for a safe and easy bike ride, point to point routing is available offline. The app also recommends tours connecting points of interest in the city. There are already packages for more than thirty European cities and new cities are constantly being added. There is a voting page online, which encourages users to vote for the next city they want the app to cover.Website: www.bikecityguide.orgDownload: https://play.google.com/store/apps/details?id=org.bikecityguide http://www.appsforeurope.eu/article/bikecityguide

http://www.bikecityguide.org/

https://play.google.com/store/apps/details?id=org.bikecityguide

http://www.appsforeurope.eu/article/bikecityguide


Smart city EcosystemGoOV: ● Based on data released by Amsterdam city● Successful competitor (two developers)

GoOV: ● Based on data released by Amsterdam city● Successful competitor (two developers)

GoOVWinner 2014

GoOV enables people with mental disabilities or dementia to travel safely by public transport; GoOV constantly monitors progress to ensure a safe and timely arrival at their destination. GoOV is an app on a smartphone that communicates with several open databases for public transport, GPS, Google maps.If a pre-set destination is chosen, GoOV provides ‘the best’ route, based on pre-set personal preferences programmed in the portal. When the travelers starts GoOV, the call center ‘sees’ and supports him actively or passively, based on the information provided by the app. The caretaker can also ‘see’ the traveler in their portal.Website: www.go-ov.nlDownload: - http://www.appsforeurope.eu/article/goov


Smart city Ecosystemikingloop: ● Based on data released by Amsterdam city● Successful competitor (two developers)

ikingloop: ● Based on data released by Amsterdam city● Successful competitor (two developers)

This app allows users to dispose of unwanted items in three easy steps: take a photo, select the item category & condition and then share. iKringloop shares the item with neighbours, thrift stores, municipalities and collection agencies. The app can be used to find buyback programmes from participating retailers that accept materials like toys, clothing, textile or phones. iKringloop already have a partnership with the city of Amsterdam. “iKringloop has the potential to be an application that makes a difference. It is helpful on the human scale as well as in terms of promoting resource economy.”- Tom Demeyer - Waag SocietyWebsite: http://www.ikringloop.nl http://www.appsforeurope.eu/article/ikringloop

iKringloop

Participant 2013


Smart city Ecosystem

Plume labs: ● Based on data released by cities around the globe● Starting 2 people.

Plume labs: ● Based on data released by cities around the globe● Starting 2 people.

Plume Labs helps citizens beat urban air pollution. With real-time tracking of pollutant levels in 50+ cities and an hourly forecast over the next 24h, our Plume Air Report app provides users with personalized recommendations to avoid excessive exposure to air pollution, a major health concern in the EU and around the world. We leverage open environmental data and machine learning to improve urban lives — and make our cities breathable again!Website: http://www.plumelabs.comhttp://www.appsforeurope.eu/article/plume-air-report

Plume LabsParticipant 2014


Alberto Abella

Activismo: Open Knowledge Foundation Spain

Academia: Universidad Rey Juan Carlos

Sociedad información : AMETIC

Sector Privado: Brain Trust

Activismo: Open Knowledge Foundation Spain

Academia: Universidad Rey Juan Carlos

Sociedad información : AMETIC

Sector Privado: Brain Trust

Contacto: @aabella [email protected]

[email protected]

http://twitter.com/aabella

mailto:[email protected]