How to Get the Best User Experience for Your Customers With: CA View® / CA Deliver™

How to Get the Best User Experience for Your Customers With: CA View® / CA Deliver™

Rodrick Penson

Mainframe

CA Technologies

Sr. Principal Consultant

Session Number – MFX37E

@Thepenson

#CAWorld

2 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD

Abstract

In the application economy, it is a must to quickly drive

new business features. As a Solution Administrator or

User, report delivery and report access is very critical to

your success in today’s business world and for today's

mainframe. Please join our session to discuss the new

features and functions of output management solutions

from CA in the fast-paced world of the application

economy that will delight your users. Let CA show you

how to reduce product support cost while expanding and

exploring new user business value with CA View® and CA

Deliver™ featuring the Web interface.

Rodrick Penson

CA Technologies

Sr. Principal Consultant


For Informational Purposes Only

Terms of this Presentation

© 2015 CA. All rights reserved. All trademarks referenced herein belong to their respective companies. The presentation provided at CA

World 2015 is intended for information purposes only and does not form any type of warranty. Some of the specific slides with customer

references relate to customer's specific use and experience of CA products and solutions so actual results may vary.

Certain information in this presentation may outline CA’s general product direction. This presentation shall not serve to (i) affect the rights

and/or obligations of CA or its licensees under any existing or future license agreement or services agreement relating to any CA software

product; or (ii) amend any product documentation or specifications for any CA software product. This presentation is based on current

information and resource allocations as of November 16, 2015, and is subject to change or withdrawal by CA at any time without notice. The

development, release and timing of any features or functionality described in this presentation remain at CA’s sole discretion.

Notwithstanding anything in this presentation to the contrary, upon the general availability of any future CA product release referenced in

this presentation, CA may make such release available to new licensees in the form of a regularly scheduled major product release. Such

release may be made available to licensees of the product who are active subscribers to CA maintenance and support, on a when and if-

available basis. The information in this presentation is not deemed to be incorporated into any contract.

CA does not provide legal advice. Neither this presentation nor any CA software product referenced herein shall serve as a substitute for your

compliance with any laws (including but not limited to any act, statute, regulation, rule, directive, policy, standard, guideline, measure,

requirement, administrative order, executive order, etc. (collectively, “Laws”)) referenced in this presentation. You should consult with

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Agenda

THE AGILE WAY

NEW FEATURES - INCREMENTAL RELEASE OVERVIEW

Q & A

THE FUTURE – WEB VIEWER FOR CA VIEW®/CA DELIVER™ 12.2

MAJOR ENHANCEMENT FEATURE OVERVIEW – CA VIEW® JOB MODE

1

2

3

4

5


CA View®/CA Deliver™ 12.2 What Is Agile, Incremental Release and Sprint Reviews

7 © 2015 CA. ALL RIGHTS RESERVED.

Agile Development Transformation

Driving Significant Business Value for our Customers!

Speed Quality

Performance

UK Customer Standard Life benefits from CA agile process

251 unique customers participated in 56 product releases during a year

99.5% reduction in cost

98% reduction in month end cycle time

45 products released against zero defect policy

20% decrease in support issues


What is Agile Development?

http://agilemanifesto.org/


Agile Development for Output Management Solutions

When a “critical mass” of agile features have been released and validated by customers, the agile phase of the development process will end and the product will transition into a “Mature Release”— The development team may or may not choose to have a beta

— A “mature release” behaves like today’s supported releases

— Sustaining engineering will deliver corrective fixes, migration, and toleration support when necessary

The development team will shift to the next Incremental Release


What is an Incremental Release @CA?

A deliverable generated by the agile development process

Available to any customer who agrees to participate in the agile process

and agree to product deployment rules

Fully supported by normal CA support processes

— Customer can deploy to any environment, including production

New functions (Agile Features) are released every few sprints, when the

development and customer teams decide that there is sufficient new

capability to package and release for customer consumption

— Uses standard SMP/E packaging (for z/OS based content)


Why Product Sprint Reviews @ CA?

Products can deliver, verify and correct new features more quickly and in

smaller increments

Enhancement requests can be made available more quickly

CA can reduce the volume of corrective fixes delivered through the service

stream

— Corrective fixes can be delivered with the next Agile Feature (with customer consent) rather than shipping via individual corrective PTFs

— Having customers focus on features as released and over a longer period of time will naturally lead to earlier discovery of issues, (implementation problems, coding errors, usability concerns, etc., nearer the time of original coding


THIS IS THE AGE OF THE APPLICATION

ECONOMY

AND IT’S ALL ABOUT THE CUSTOMER EXPERIENCE…

IT SYSTEMS MAKE OR BREAK YOUR CUSTOMER’S EXPERIENCE


CA View®/CA Deliver™ 12.2 Incremental Release Enhancements


Enhancement- Report Writer for CA View® - VIEWGRWProvide a report writer within CA View®, similar to the one in CA Deliver™, for easy extraction of information from the CA View® database

Ability to extract and report on the CA View® database Metadata, similar to how they can from the CA Deliver™ database, without having to write an assembler program.

Delivered - July 28, 2014

Why is this important for you to Know?There are times where programmers or a line of business unit need to know the cost and what reports are stored, how much data, tapes, or lines of data being stored on CA View® quickly using a simple batch job.

This function use to reside in a program called SARSAM and now it is available in user friendly format.


Enhancement- CA Deliver™ Performance/Capacity ImprovementsPerformance/Capacity Improvements:

Increase the maximum size of the checkpoint file Customers will be able to set a threshold that when exceeded will put out messages to

take action Customers will be alerted to the fact that the checkpoint file has reached a certain

threshold through a health check and through OPS/MVS automation Increase the number of dynamic reports that can be created from a single source Reduce the amount of memory used to create dynamic reports Reduce the amount of CPU needed to create dynamic reports

Delivered - February 5, 2015Why is this important for you to Know?CA Deliver™ is the work horse for capturing, printing and archiving reports to CA View®. In todays world of the “Application Economy” capturing and processing a lot of report data, the checkpoint was improved to handle very large workloads. By integrating into CA OPSMVS, a more proactive alerting can be managed. The introduction of Dynamic REPORTIDS depending on the report can be resource intense, so the performance of CA Deliver™ is critical.


Enhancement – CA View® Indexing Composite Keys Allow the creation of composite value indexes based on multiple values located in more than one place on a page

Creation of composite value based indexes that will reduce the amount of report pages required to find specific data based on values from multiple places within a page

Delivered - March 10, 2015

Why is this important for you to Know?There are times where a client may need two logical view indexes to identify a report page. For example, Index by Region name and index by a Branch office. Example Region=001, Branch 002.

The user would have to input two different values to get the pages of a report. Using the composite indexing, this will allow CA View® to merge and display those two indexes together showing one index value instead of two. So the now the user could input one index value to quickly see the pages of the report Example- Region= 001002


Enhancement – CA View® Operations Job Mode Improve User Experience when searching and viewing jobs and logs

Add new Job mode so that a report list shows columns such as start date and time, end date and time, return code , comments

Improve Print and Email capability so that these components of Spool appear seamless to View users

Provide additional search criteria such as JobID, Error code, Comment, time periods to limit the initial report list.

Delivered - September 25, 2015

Why is this important for you to Know?This enhancement is major event for CA View®. Application Developers, Sysprogs, Operations teams have a need to review spent JCL for various reasons. For example: Need to quickly identify a DD where a job ABENDED. Maybe, Identify when a job started and ended in a user friendly way. The JOB MODE for CA View® now has these features to greatly enhance this critical operations infrastructure management area.


How do I deliver a flawless experience every time an application touches the mainframe?

In the application economy it’s all about your customers.You need to think about your mainframe reframed.

Connect mobile-to-mainframe applications

Create mainframe infrastructure flexibility

for the future

Unleash the power of data on the mainframe


CA View®/CA Deliver™ 12.2 Let’s Talk About Job Mode with CA View®


CA View® Featuring – Job Mode Primary selection criteria

– You acquire access to jobs from the CA View® Primary Menu by entering specifications on the screen fields or by entering the SELECT command on the command input line.

– You can filter the selection list by: Specifying JOB name Specifying JOB identifier Specifying From Last range Specifying From/To Date/Time Specifying Search Date/Time Specifying XCODE Specifying System ID, User ID and User Comments


CA View® Job Mode – NEW Online Primary Selection Menu


CA View® – NEW Online Job Mode Selection List Fields

The Job Selection List has multiple panels to scroll left and right. The panels may contain the following information:

Jobname - Name of the job Jobid - JES id of the jobStart Date - Date of job execution Start Time - Time of job execution End Date - End date of the jobEnd Time - End time of the jobSub Date - Submission date of JobSub Time - Submission time of Job

XCODE - Exceptional conditionSystem - System of execution Class - Job Class User Id - User who submitted the job Lines - Sysout/Report lines archivedPages - logical pages archived. Assigned - User assigned to the job. User-Comments - User comment field


CA View® Job MODE - New Look for Online Job Selection List Mode


CA View® Job Mode - Online Job Selection List

The full JOB or individual DD’s associated with a Job may be browsed , printed, or emailed.

You can also place a question mark “?” next to the JOB name to get a list of individual DD’s for

the Job.

New Commands


From the Data Set List, an individual DD may be selected for browse, print, or email.

CA View® Jobs Mode - Online Job Step and DDname List

Jobs that have SYSOUT archived in CA View®. NOTE: only reports associated with the job that have been archived via VIEWSTC, VIEWFSS text collector, VIEWXTD, and VIEWDBB are accessible in JOB mode.


CA View® – Job Mode New Online Commands

The following select command are supported on the selection list panels

— S – Browse the job or SYSOUT

— J - Print the job or SYSOUT from a background job. The JCL will be submitted if you enter "SUBMIT" or when you exit CA View®.

— JA - Print the job or SYSOUT from a background job via the alternate print panel. The JCL will be submitted if you enter "SUBMIT" or when you exit CA View®.

— P - Print the job or SYSOUT on-line.

— PA - Print the job or SYSOUT on-line via the alternate print panel.

— A – Assign your USERID for follow up on the job (Job Selection List only)

— U – Remove follow up USERID (Job Selection List only)


CA View® - Jobs Mode – New INIT PARMS For Printing

CA Spool printing has been expanded to support the standard SYSOUT printing commands “P” and “J”. The following initialization parameters can be used to set up this feature:

— CMASPOOL - Specifies the 4-character name of the CA Spool subsystem that is defined in the CA Spool SUBID configuration parameter in member ESFPARM. Syntax: CMASPOOL=SUBSYS

— PRINTTO - Specifies where to route JES print requests for printer device destinations that are not predefined. If the destination is not known to CA Spool, prints to JES destination. Syntax: PRINTTO=[JES|ESF|ESFJES]


CA View® - Job Mode – New INIT PARMS For EMAIL

New VIEW INIT statements– MAILTO=[ JES | ESF ]

JES - Email to JES destination MAILDEST using OUTPUT statement mail parameters.

ESF - Email to CMASPOOL destination MAILDEST using OUTPUT mail parameters.

– MAILDEST=

Destination - Email destination.

– MAILFROM=[ YES | NO ]

YES - Allow View user to specify MAILFROM.

NO - Disallow MAILFROM parameter.


CA View® - Jobs MODE Email Panel - Example


CA View® Job Mode – NEW VIEWBCH Keywords

A new VIEWBCH function has been added to print jobs /PRINTJOB:

– 4 new keywords in addition to the attribute override keywords were added

JOBNAME – Specifies the name of the JOB to print. This keyword is required.

— If none of the optional keywords are provided the most recent job will be

returned.

JOBID – This is job id of the job you want print. It is in the form ABC#####

JOBDATE- This is the date for a given job you want to print. Mm/dd/yyyy.

JOBTIME- This is the time for a given job you want to print. Hh:mm:ss.


CA View® Job Mode – NEW VIEWGRW Keyword Values The user will be able to run VIEWGRW to extract the jobs metadata. JOB field names

are:

Two samples VIEWGRW08 (List of Jobs) and VIEWGRW09 (List of Jobs and Datasets) were added to CVDEJCL library.


CA View® - Job Mode New Security Options

Security for Job mode– New resource type and resource name

Resource type of JOB

Resource name of “secid.JOB.jobname.owner

– Owner is userid that submitted job

– Owner allows client to restrict access to users that submitted the job like TSO

– Report authentication still enforced

First requires job access

Second required report access either read for browse or write for print and email.

Third request access to all pages of report


CA View®/CA Deliver™ 12.2 Working With Other CA Products


CA View® and Deliver 12.2 and CA Spool™ - Examples

CA Deliver™- Send hardcopy reports to printers managed by CA Spool

CA Deliver™ - Send a email notification that a report has been created

via CA Spool

CA Spool™ - via LPD interface can send Word, Excel, PDF and other

formats to CA View® to be archived and viewed using CA Web Viewer

CA Deliver™ or CA View® - Send report data to CA Spool to be

reformatted into different formats (PDF, Excel)

CA Deliver™ - Send reports to CA Spool where it will send (FTP) that data

to another platform for further processing.


CA View® and Deliver 12.2 and CA Web Viewer - Examples

CA View® – Online viewing of Text, AFP, Xerox reports, Indexes

CA View® – Automatic report offline recall

CA View® – Mainframe Security is applied

CA View® – Annotations can be added via CA Web Viewer

CA View® – View and Print only the pages the user wants

CA View® – View other report formats stored in CA View® – (PDF, Word, Excel, CSV, PPT, Video, PNG, IMG and others)


CA View® and CA Deliver™ 12.2 and CA OPS/MVS -Examples

CA View® – Monitor DASD percentage used with OPSMVS

CA View® – Alerting / Action options base on product messages with OPSMVS

CA View® – Can store old OPSLOGS for long-term storage

CA Deliver™ – Monitor status (Up or Down)

CA Deliver™ – Status of Checkpoint performance

CA View®/Deliver™ – Health-Checker Feature


CA View® and CA Deliver™ 12.2 and Security (CA ACF2, CA TSS, IBM RACF) Examples

CA View® – 14+ Security Resources available

CA View® – Secure a report by Report ID, Index Value

CA Deliver™ – Secure update access to certain jobs capture

CA View® – Mainframe Security applied to CA Web Viewer

CA View® – Apply role or group base security for report access.


CA View® and CA Deliver™ 12.2 and CA Big Data Solutions Examples

CA View® – CA Metrics SMF user tracking stats

CA View® – VIEWGRW reporting stats

CA Deliver™ – RMOGRW reporting stats

CA View® – Performance monitoring, DASD, Tape usage stats


Mainframe is Made for the “Application Economy!”

SOURCES: Decipher Research Study 2012; Infrastructure & Operation Trends Survey – Enterprise Systems Media, March 2015

48%Actively delivering new business services that

engage mainframe systems of record

81% Mainframe is strategic to current and

future IT plans


Final Thoughts!

CA Output Management solutions are alive and being developed aggressively!

New features are being considered to enhance the solution to be more flexible and

offer more business solution options.

Enabling our web interface to be able to run on any platform and mobile device in the

“APP centric world of today and the future”.

Developing CA Output Solutions to interact with the third party Content Management

solutions.

Providing best in class support and services to help CA Clients provide more options to

“Delight” their customers


Q & A


Follow On Conversations At…

Smart Bar

Mainframe Theatre

Demo Station

Mainframe Theatre


Your CA Resources and Product Owners:

Susan Heath – Product Owner

Rebecca Alexander – Product Manager

Richard Resnick – Senior Architect, Mainframe Solutions CenterRodrick Penson – Senior Principal Consultant, CA Pre-Sales, Mainframe


For More Information

To learn more, please visit:

http://cainc.to/Nv2VOe

CA World ’15

http://cainc.to/Nv2VOe

http://bit.ly/1wbjjqX

Technology

How to Get the Best User Experience for Your Customers With: CA View® / CA Deliver™