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How to prevent international roaming charges from hitting your organisation’s pocket

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Most users aren’t aware that they’re consuming international data, while others simply rely on their carriers to inform them of their options. Generally, carriers haven’t done a good job of educating their users about plan options when travelling internationally.

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The price that users pay is determined by the local carrier

Why are international rates so expensive?

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International roaming – voice: AT&T, Sprint, and Verizon Wireless offer

monthly rate plans that reduce the per-minute call in several countries.

Plan options in the US

Schematic ? Carrier Data plan

monthly cost Data included Notes

AT&T USD 30 120MB Additional plans available

Verizon USD 25 100MB Only plan available

Sprint* n/a n/a Pay-per-use with a data rate from USD 0.002/KB to USD 0.008/KB in CDMA countries and USD 0.019/KB in GSM countries

T-Mobile** USD 0 Unlimited

2G technology supported. Expect network speeds at around the same level as if you were throttled – around 128kbps, which is sufficient to handle emails, social network status updates, and music streaming, but limited to no video streaming

T-Mobile** USD 100 100MB

Around 128kbps, which is sufficient to handle emails, social network status updates, and music streaming, but limited to no video streaming

* Sprint does not offer any international data plans for their customers.

** T-Mobile includes international roaming in more than 100 countries for customers on the Simple Choice Plans at no extra charge.

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Best practices 1. Negotiate your contracts.

Organisations can reduce their international rates significantly by reviewing their usage patterns

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Best practices 2. Activate the international feature

before travelling overseas.

For the not-so-frequent traveller, switching the international feature off, and on, is a good idea.

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Best practices 3. Use free apps

3.1 Use voice-over-IP (VoIP) – low rates for voice calls. 3.2 Mobile messaging apps.

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Best practices 4. Turn off data connection and

messaging services.

Disabling the data connection on the device will help the consumer avoid any accidental data or text charges

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Best practices 5. Take advantage of Wi-Fi

Use Wi-Fi hotspots, whenever andwherever possible

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Remember, it only takes one user without a data plan to cause a significant overage in your telecom budget

Copyright © 2014 Dimension Data

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