Hp color laser jet 5550 series printer control panel messages

HP Color LaserJet 5550 Series Printer Control PanelMessages

Control panel messagesControl panelmessage Description Recommended action

Access Denied

MENUS LOCKED

An attempt has beenmade to modify a menuitem while the controlpanel securitymechanism is enabledby the printeradministrator. Themessage will disappearshortly, and the printerwill return to Ready orBUSY state.

Contact the printer administrator tochange settings.

BAD OPTIONALTRAY

CONNECTION

The 500sheet input trayis not making properconnection with theprinter.

Verify that the printer is on a levelsurface.

Turn the printer off.

Reseat the printer on the 500sheetinput tray.

If the printer is on the optionalprinter stand, make sure that thesupport straps are attached to therear of the stand and printer.

Turn the printer on after reseatingthe 500sheet input tray.

Calibrating... The printer is calibrating. No action necessary.Canceling... The printer is in the

process of canceling ajob. The message willcontinue to be displayedwhile the job is stopped,the paper path flushed,and any remainingincoming data on theactive data channel isreceived and discarded.

No action necessary.

CARD SLOT X

NOT FUNCTIONAL

The flash card in slot X isnot working correctly.


Remove the card from the slotindicated and replace with a newcard.

Checking paperpath

The engine is turning itsrollers to check forpossible paper jams.


Checkingprinter

The engine is doing aninternal test.


CHOSENPERSONALITY

NOT AVAILABLE

To continue presscheckmark

alternates with

CHOSENPERSONALITY

NOT AVAILABLE

For help press

PJL encountered arequest for a personalitythat did not exist in theprinter. The job isaborted and no pageswill be printed.

Press question mark for detailedinformation.

Press up button and down buttonto step through the instructions.

Reprint using the correct driver forthe device.

Clearing eventlog

This message isdisplayed while theevent log is cleared. Theprinter will exit theMENUS once the eventlog has been cleared.


Clearing paperpath

The printer jammed ordetected misplacedpaper when turned on.The printer is attemptingto eject jammed pagesautomatically.


CLOSE FRONTCOVERS

For help press

The covers need to beclosed.

Close front covers.

This message might also appear ifthe fuser is missing or incorrectlyinstalled. Ensure that the fuser iscorrectly installed.

DATA RECEIVED

To print lastpage press

alternates with

Ready

To print lastpage press

The printer receiveddata and is waiting for aform feed. When theprinter receives anotherfile, the message shoulddisappear.

Press checkmark to continueprinting.

Deleting... The printer is currentlydeleting the stored job.


DISK DEVICE

FAILURE

To clear press

alternates with

A device failure hasoccurred on the specifieddrive. Printing maycontinue for jobs that donot require access to thedisk drive.

To clear the message, press the checkmark key.

If the message persists, removeand reinstall the EIO disk drive.

Ready Turn the printer back on.

If the message still persists, replacethe EIO disk drive.

DISK FILE

OPERATIONFAILED

To clear press

alternates with

Ready

The printer received aPJL file system commandthat attempted toperform an illogicaloperation (for example,to download a file to anonexistent directory).Printing may continue.


If the message persists, turn theprinter off and then back on.

If the message reappears, theremay be a problem with the softwareapplication.

DISK FILE

SYSTEM IS FULL

To clear press

alternates with

Ready

The printer received aPJL file system commandthat attempted to storesomething on the filesystem but wasunsuccessful becausethe file system is full.

Use the HP Web Jetadmin softwareto delete files from the EIO diskdrive, or delete the stored job fromthe printer control panel.



DISK IS

WRITE PROTECTED

To clear press

alternates with

Ready

The file system device isprotected and no newfiles can be written to it.

To enable writing to the disk, turnoff write protection, using HP WebJetadmin.



EIO X disk

initializing

The EIO disk device inslot X is initializing.


EIO DISK X

NOT FUNCTIONAL

For help press

The EIO disk in slot X isnot working correctly.


Remove the EIO disk from the slotindicated and replace with a newEIO disk drive.

EIO X disk

spinning up

The EIO disk device inslot X is spinning up itsplatter.


Event Log Empty SHOW EVENT LOG wasselected from the controlpanel, and the event logis empty.


FLASH DEVICE

FAILURE

To clear press

A device failure hasoccurred on the specifieddrive. Printing maycontinue for jobs that donot require the FlashDIMM.


If the message persists, removeand reinstall the EIO disk drive.

alternates with

Ready

Turn the printer back on.

If the message still persists, replacethe Flash DIMM.

FLASH FILE

OPERATIONFAILED

To clear press

alternates with

Ready

The printer received aPJL file system commandthat attempted toperform an illogicaloperation (for example,to download a file to anonexistent directory).




FLASH FILE

SYSTEM IS FULL

To clear press

alternates with

Ready

The printer received aPJL file system commandthat attempted to storesomething on the filesystem but wasunsuccessful becausethe file system is full.

Use HP Web Jetadmin software todelete files from the Flash Memoryand try again.



FLASH IS

WRITE PROTECTED

To clear press

alternates with

Ready


To enable writing to the FlashMemory, turn off write protection,using HP Web Jetadmin.



Genuine HPsuppliesinstalled

A new HP cartridge hasbeen installed. Theprinter returns to theReady state afterapproximately 10seconds.


INCORRECT<COLOR>CARTRIDGE

alternates with

For help press

The suppliesgauge will displaythe consumptionlevels of printcartridges.

A cartridge is installed inthe wrong slot and thecover is closed.

Open the top cover and imagetransfer unit.

The image transfer unit can beeasily damaged.

Remove the incorrect printcartridge.

Install the correct print cartridge.

Close the front cover.

Incorrect The wrong PIN wasentered. After threeincorrect PIN entries, theprinter will return to

Reenter PIN correctly.

Ready.INCORRECTSUPPLIES

For statuspress


At least one supply itemis incorrectly positionedin the printer andanother supply item ismissing, incorrectlyplaced, out, or low.

Press checkmark to access theSUPPLIES STATUS menu.

Press up button and down buttonto highlight the specific supply thathas a problem.

Press question mark to view helpfor the supply.


Initializing... This message isdisplayed when theprinter is turned on, assoon as the individualtasks begin initialization.


Initializing

permanentstorage

Displayed when theprinter is turned on toshow that permanentstorage is beinginitialized.


INSERT OR CLOSE

TRAY X

For help press

Tray XX must beinserted or closed beforethe current job can beprinted.

Close the tray indicated.

INSTALL <COLOR>

CARTRIDGE

alternates with

For help press


The cartridge is eithernot installed or notcorrectly installed in theprinter.



Insert the print cartridge and makesure that it is fully seated.

Close the front cover.

If the error persists, contactHP support athttp://www.hp.com/support/clj5550.

INSTALLSUPPLIES

For statuspress


At least one supply itemis missing or is notcorrectly seated in theprinter and anothersupply item is missing,incorrectly placed, out,or low. Insert the supplyitem or make sure theinstalled supply item isfully seated.




Press up button and down button

http://www.hp.com/support/clj5550

to step through the instructions.INSUFFICIENTMEMORY

TO LOADFONTS/DATA

For help press

alternates with

<DEVICE>

To continuepress

The device does nothave enough memory toload the data, such asfonts or macros from thelocation specified.<DEVICE> can be one ofthe following:

INTERNAL = ROMdirectly on the formatterboard

CARD SLOT X = fontcard in slot X

DIMMS

EIO X DISK = removablehard disk installed in EIOslot X

To use the device without the data,press checkmark.

To solve the problem, add morememory to the device. DDR SDRAMMemory: 128 MB, (Q2630A) or 256MB (Q2631A).

LOAD TRAY X

<TYPE> <SIZE>

For help press

alternates with

LOAD TRAY X

<TYPE> <SIZE>

To use anothertray press

Tray XX is either emptyor configured for a typeand size other thanspecified in the job.

Load the paper tray with thespecified media.

Confirm that the media guides arein the correct position.

Verify that the tray switch is in thecorrect position.

To use another tray, press checkmark.

LOAD TRAY 1:

<TYPE> <SIZE>

For help press

alternates with

LOAD TRAY 1:

<TYPE> <SIZE>

To continuepress

Tray 1 is loaded andconfigured for a typeand size other than theone specified in the job.

If the correct paper is loaded, presscheckmark.

Otherwise, remove the incorrectpaper and load Tray 1 with thespecified paper.



To use another tray, remove paperfrom Tray 1 and then press checkmark.

LOAD TRAY X

<TYPE> <SIZE>

Move tray

Tray XX is either emptyor configured for a typeand size other thanspecified in the job. The


Confirm that the media guides are

switch toCUSTOM

alternates with

LOAD TRAY X

<TYPE> <SIZE>


size specified in the jobrequires that the trayswitch be in the CUSTOMposition.

in the correct position.

Verify that the tray switch is in theCUSTOM position.

To use another tray, press checkmark.

LOAD TRAY XX:

<TYPE> <SIZE>

Recommend moveswitch toSTANDARD

alternates with

LOAD TRAY XX:

<TYPE> <SIZE>


Tray XX is either emptyor configured for a typeand size other thanspecified in the job. Thesize specified in the jobis a detectable size.



Verify that the tray switch is in theSTANDARD position so the printerwill automatically detect the size.

LOAD TRAY XX:

<TYPE> <SIZE>

Move trayswitch toCUSTOM

alternates with

LOAD TRAY XX:

<TYPE> <SIZE>

For help press

Tray XX is either emptyor configured for a typeand size other thanspecified in the job. Thesize specified in the jobrequires that the trayswitch be in the CUSTOMposition.

No other tray isavailable.



Verify that the tray switch is in theCUSTOM position.

LOAD TRAY XX:

<TYPE> <SIZE>


alternates with

LOAD TRAY XX:

<TYPE> <SIZE>

For help press

Tray XX is either emptyor configured for a typeand size other thanspecified in the job. Thesize specified in the jobis a detectable size.




Verify that the tray switch is in theSTANDARD position so the printerwill automatically detect the size.

LOAD TRAY XX:

<TYPE> <SIZE>

Tray XX is either emptyor configured for a typeand size other than


For help press specified in the job. Noother tray is available.



Loading

program XX

Do not poweroff

Programs and fonts canbe stored on theprinter's file system andare loaded into RAMwhen the printer isturned on. The numberXX specifies a sequencenumber indicating thecurrent program beingloaded.

No action necessary. Do not turnthe printer off.

MANUALLY FEED

<TYPE> <SIZE>

For help press

alternates with

MANUALLY FEED

<TYPE> <SIZE>

To continuepress

A job was sent thatspecified MANUAL FEED.Tray 1 is already loaded.

Load Tray 1 with the specifiedmedia.

OR

If the corrected paper is loaded inTray 1, press checkmark to print.

To use media from another tray,clear the media from Tray 1, andthen press checkmark.

If no paper intray:

MANUALLY FEED

<TYPE> <SIZE>

For help press

alternates with

MANUALLY FEED

<TYPE> <SIZE>

To use another

tray press

A job was sent thatspecified MANUAL FEEDand Tray 1 is empty.


OR

To use media from another tray,press checkmark and select thetray from the list.

MANUALLY FEED

<TYPE> <SIZE>

For help press

A job was sentspecifying MANUAL FEEDand Tray 1 is empty.



MANUALLY FEED

OUTPUT STACK

The evennumberedpages of a manual twosided document have

Follow the instructions on the Printon Both Sides instruction dialogbox at the computer.

been printed and theprinter is waiting for theoutput stack to beinserted for the oddnumbered pages to beprinted.

OR

Press question mark for help at theprinter.

Moving solenoid

To exit press

the STOP key

The printer is executinga Component Test andthe component selectedis a solenoid.


NON HP SUPPLY

DETECTED


A new cartridge hasbeen installed that is notmade by HP. Thismessage is displayeduntil an HP cartridge isinstalled or the checkmark button ispressed.

If you believe you purchased anHP cartridge, please call theHP fraud hotline at (18772193183, tollfree in North America).

Any printer repair required as aresult of using nonHP cartridges isnot covered under HP warranty.

To continue printing, press checkmark.

NON HP SUPPLY

IN USE

alternates with

Ready

The suppliesgauge will displaythe consumptionlevels of printcartridges, butthe level of anyrefilled cartridgewill not beshown.

The printer has detectedthat a nonHP printcartridge is currentlyinstalled.

If you believe you purchased anHP cartridge, please call theHP fraud hotline.

Any printer repair required as aresult of using nonHP cartridges isnot covered under HP warranty.

NO STORED JOBS No jobs stored on theEIO disk. This messageis displayed when theuser enters theRETRIEVE JOB menu andthere are no jobs toretrieve.


ORDER <COLOR>

CARTRIDGE


The identified printcartridge is nearing theend of its useful life. Theprinter is ready and willcontinue for theestimated number ofpages indicated.Estimated pagesremaining is based upon

Press question mark to view helpfor the message.

Obtain the part number for the printcartridge indicated.

Order a print cartridge

Supplies ordering information is

alternates with

Ready


the historical pagecoverage of this printer.

Printing will continueuntil a supply needs tobe replaced.

also available from the embeddedWeb server. See Using theembedded Web server for moreinformation.

ORDER FUSER KIT

LESS THAN XPAGES

For help press

alternates with

Ready

The fuser is near end oflife. The printer is readyand will continue for theestimated number ofpages indicated.



Obtain the part number for thefuser kit.

Order the fuser kit.

Supplies ordering information isalso available from the embeddedWeb server. See Using theembedded Web server for moreinformation.

ORDER SUPPLIES

alternates with

Ready

For help press


More than one supplyitem is low.


Press Menu to access the MENUS.

Press up button or down buttonto highlight INFORMATION, and thenpress checkmark.

Press up button or down buttonto highlight SUPPLIES STATUS, andthen press checkmark.

Press up button or down buttonto highlight a supply that needs tobe ordered.

Press question mark to access helpfor the supply.

Obtain a part number from help.

Order the supply.

Repeat the previous steps asnecessary for each supply thatneeds to be ordered.


ORDER TRANSFERKIT

The transfer unit is nearend of life.


LESS THAN XPAGES

For help press

alternates with

Ready

Printing can continueuntil transfer unit lifeends.

Obtain the transfer kit part numberfrom help.

Order the transfer kit.


Output Bin Full

Remove allpaper

from bin

The output bin is full andmust be emptied forprinting to continue.

Remove media from the output bin.

Paused

To return toReady

press the STOPkey

The printer is paused,and there are no errormessages pending at thedisplay. The I/Ocontinues receiving datauntil memory is full.

Press the Stop key.

Performing...

PAPER PATH TEST

The printer is performinga Paper Path Test.


Performing...

PRINT/STOP TEST

The printer is performinga Print/Stop Test.


Performing

upgrade

A firmware upgrade is inprocess.

Do not turn the printer off until theprinter returns to Ready.

Please wait The printer is in theprocess of clearing data.


Powersave on The printer is in thepower save mode. Anybutton press, an errorcondition, or the receiptof printable data mayclear this message.


Printing...

CMYK Samples

This message displayswhile the printer CMYKsamples page is beinggenerated.


PRINT

CONFIGURATION

The printer is generatingthe configuration page.The printer will return tothe online Ready statewhen the page iscompleted.


Printing...

DEMO PAGE

The printer is generatingthe demo page. Theprinter will return to the


online Ready state whenthe page is completed.

Printing...

EVENT LOG

The printer is generatingthe event log page. Theprinter will return to theonline Ready state whenthe page is completed.


Printing...

FILE DIRECTORY

The printer is generatingthe mass storagedirectory page. Theprinter will return to theReady state when thepage is completed.


Printing...

FONT LIST

The printer is generatingeither the PCL or PSpersonality typeface list.The printer will return tothe Ready state whenthe page is completed.


Printing...

MENU MAP

The printer is generatingthe printer menu map.The printer will return tothe Ready state whenthe page is completed.


Printing...

PQtroubleshooting

The printer is generatingthe print qualitytroubleshooting pages.The printer will return tothe Ready state whenthe pages are printed.

Follow the instructions on theprinted pages.

Printing...

REGISTRATIONPAGE

The printer is generatingthe registration page.The printer will return tothe SET REGISTRATIONmenu when the page iscompleted.

Follow the instructions on theprinted pages.

Printing...

RGB Samples

This message displayswhile the printer RGBsamples page is beinggenerated.


Printing...

SUPPLIES STATUS

The printer is generatingthe supplies status page.The printer will return tothe online Ready statewhen the page iscompleted.


Printing...

USAGE PAGE

The printer is generatingthe usage page. Theprinter will return to theonline Ready state when


the page is completed.PRINTINGSTOPPED

To continuepress

This message isdisplayed when aPrint/Stop Test is runand time expires.


Processingduplex

job

Do not grabpaper

until jobcompletes

Paper temporarily comesinto the output bin whileprinting a duplex job. Donot attempt to removethe pages until the job iscomplete.

Do not grab paper as it temporarilycomes into the output bin. Themessage will disappear when thejob is finished.

Processing... The printer is currentlyprocessing a job but isnot yet picking pages.When paper motionbegins, this message willbe replaced by amessage that indicateswhich tray the job isbeing printed from.


Processing...

copy <X> of <Y>

The printer is currentlyprocessing or printingcollated copies. Themessage indicates thatcopy X of Y total copiesis currently beingprocessed.


Processing...

from tray xx

The printer is activelyprocessing a job fromthe designated tray.


RAM DISK DEVICE

FAILURE

To clear press

alternates with

Ready

A device failure hasoccurred on the specifieddrive.



If the message still persists, contactHP Support.

RAM DISK FILE

OPERATIONFAILED

To clear press

alternates with

Ready

The printer received aPJL file system commandthat attempted toperform an illogicaloperation (for example,to download a file to anonexistent directory).

Printing may continue.




RAM DISK FILE

SYSTEM IS FULL

The printer received aPJL file system command


To clear press

alternates with

Ready

that attempted to storesomething on the filesystem but wasunsuccessful becausethe file system is full.


This will also delete any files savedin RAM.

RAM DISK IS

WRITE PROTECTED

To clear press

alternates with

Ready


To enable writing to the RAM disk,turn off write protection, usingHP Web Jetadmin software.



Ready


The printer is online andready for data. No statusor device attendancemessages are pending atthe display.


Ready

Diagnosticsmode

To exit pressthe STOP key

The printer is in a specialdiagnostics mode.

Press the Stop key to exit thespecial diagnostics mode.

OR

No action is necessary.

Receiving

upgrade

A firmware upgrade is inprogress.

Do not turn the printer off until theprinter returns to Ready.

REMOVE ALL

PRINTCARTRIDGES


The printer is executinga Component Test andthe component selectedis Belt Only.

Remove all print cartridges.

REMOVE AT LEASTONE

CARTRIDGE


The printer is executinga Disable CartridgeCheck or ComponentTest where thecomponent selected isCartridge Motor.

Remove one print cartridge.

REPLACE <COLOR>

CARTRIDGE


The identified printcartridge is nearing theend of its useful life andthe SUPPLIES LOWsetting in SYSTEM SETUPis set to STOP.

Order the identified print cartridge.


To replace the cartridge, performthe following steps:

Open the top cover and image

alternates with

To continuepress


transfer unit.


Remove the identified printcartridge.

Install a new print cartridge.

Close the top and front covers.


REPLACE <COLOR>

CARTRIDGE


alternates with

For help press


The identified printcartridge has reachedthe end of life and theCOLOR SUPPLY OUTsetting in SYSTEM SETUPis set to STOP. Printingwill not continue untilthe cartridge is replaced.



Remove the identified printcartridge.

Install a new print cartridge.

Close the top and front covers.


REPLACE FUSERKIT

For help press

alternates with

REPLACE FUSERKIT

To continuepress

The fuser is nearing theend of its useful life andthe SUPPLIES LOWsetting in SYSTEM SETUPis set to STOP.

Order the fuser kit.


To replace the fuser kit, perform thefollowing steps:

Open the top cover.

Loosen the blue thumb screws.

Remove the old fuser unit.

Install a new fuser unit and securewith thumb screws.

Close the top cover.

Supplies ordering information is

also available from the embeddedWeb server. See Using theembedded Web server for moreinformation.

REPLACE FUSERKIT

For help press

The fuser kit hasreached the end of itslife. Printing will notcontinue until the fuserhas been replaced.

Open the top cover.

Loosen the blue thumb screws.

Remove the old fuser unit.

Install a new fuser unit and securewith thumb screws.

Close the top cover.


REPLACESUPPLIES

To continuepress


Multiple supplies are atthe end of their usefullife and the SUPPLIESLOW setting in SYSTEMSETUP is set to STOP.






REPLACESUPPLIES

For statuspress


Multiple supplies are atthe end of their usefullife. If the suppliesaffected are cartridgesonly, printing hasstopped because theCOLOR SUPPLY OUTsetting in SYSTEM SETUPis set to STOP. If thefuser or transfer kit isaffected, then printingalways stops.





Supplies ordering information isalso available from the embeddedWeb server. See Using theembedded Web server for more

information.REPLACESUPPLIES

Using blackonly


alternates with

Ready

For help press


At least one colorcartridge is at the end ofits useful life and theCOLOR SUPPLY OUTsetting in SYSTEM SETUPis set toautoContinueBlack.Printing will continueusing black toner only.

Press checkmark to identify whichsupplies should be replaced.Replace identified supplies tocontinue printing in color.

REPLACETRANSFER KIT

For help press

alternates with

REPLACETRANSFER KIT

To continuepress

The transfer unit isnearing the end of itsuseful life and theSUPPLIES LOW setting inSYSTEM SETUP is set toSTOP.

Order the transfer kit.

To continue printing, press checkmark .

To replace the transfer kit, performthe following steps:

Open the top and front cover.

Remove the old unit by pressing theblue buttons on either side of theunit.

Slide the old unit out of the printer.

Install a new transfer unit.

Close the front and top covers.


REPLACETRANSFER KIT

For help press

The transfer unit is atend of life. Printing willnot continue until thethe transfer kit has beenreplaced.

Open the top and front cover.

Remove the old unit by pressing theblue buttons on either side of theunit.

Slide the old unit out of the printer.

Install a new transfer unit.

Close the front and top covers.


Requestaccepted

please wait

The printer has accepteda request to print aninternal page, but thecurrent job must finishprinting before theinternal page will print.


Resend

upgrade

The firmware upgradewas not completedsuccessfully.

Attempt upgrade again.

Resetting KitCount

YES is selected in theReset Supplies menu, toreset the counts for anyof the supplies thatcannot be detected asnew.


RESTORE FACTORY

SETTINGS

The printer is restoringfactory settings.


Restoring... The printer is restoringsettings.


Rotating motor

To exit press

the STOP key

The printer is executinga Component Test andthe component selectedis a motor.

Press Stop when ready to stop thistest.

Rotating<COLOR>

motor

To exit press

the STOP key

A component test is inprogress; thecomponent selected isthe <color> Cartridgemotor.

Press Stop when ready to stop thistest.

Setting saved A menu selection hasbeen saved.


SIZE MISMATCHIN

TRAY X

For help press

alternates with

Ready

The tray is loaded withmedia longer or shorterin the feed directionthan the size configuredfor the tray.

Adjust the side and rear mediaguides against the paper.

If the media used is letter, A4,executive, JIS B5, A5, or legal, thetray switch should be set toSTANDARD. Set the tray switch toCUSTOM for all other media sizes.The tray switch must be set before

the size can be selected from thecontrol panel.

If necessary, press checkmarkafter the tray is closed to reset thepaper size or type.

TRAY X EMPTY

<TYPE> <SIZE>

alternates with

Ready

The specified tray isempty and the currentjob does not currentlyneed this tray to print.

Refill the tray at a convenient time.

TRAY X OPEN

For help press

alternates with

Ready

The specified tray isopen or not closedcompletely.

Close the tray.

TRAY X SIZE= *<SIZE>

Setting saved

The size selected fromthe menu has beensaved.

No action is necessary.


Settings notsaved

alternates with

TRAY XX SIZE=<SIZE>

To change sizemove guides intray

A detectable media sizewas selected from themenu, but the tray guidesensors detect adifferent size.

The size selected fromthe menu does notmatch the size detectedby the tray. Sizedetection occurs whenthe tray switch is set tothe STANDARD position.The tray switch isalready in the correctposition for the sizeselected.


If the media used is letter, A4,executive, JIS B5, A5, or legal, thetray switch should be set toSTANDARD. Set the tray switch toCUSTOM for all other media sizes.The tray switch must be set beforethe size can be selected from thecontrol panel.

If necessary, reset the paper sizeagain.


Settings notsaved

alternates with

TRAY XX SIZE=<SIZE>

To change movetray switch toCUSTOM

A nondetectable mediasize was selected fromthe menu and the trayswitch is set toSTANDARD.

In order to change thetray size to the sizeselected, the tray switchmust first be in theCUSTOM position.



Reset the paper size in the paperhandling menu or the tray size pop

up menu.TRAY X SIZE= *<SIZE>

Setting saved

alternates with

TRAY XX SIZE=<SIZE>


A detectable media sizewas selected from themenu and the trayswitch is set to CUSTOM.

Although not required,the size selected can beautomatically sensed ifthe tray switch is movedto STANDARD.



Reset the paper size in the paperhandling menu or tray size popupmenu.


Verify trayswitch

set to CUSTOM

alternates with


Then close tray

A nondetectable mediasize was selected fromthe menu and the tray isopen.

The selected sizerequires that the trayswitch be set toCUSTOM, otherwisewhen the tray is closed,the tray size will change.



Close the tray.

TRAY XX SIZE=<SIZE>


alternates with

TRAY XX SIZE=<SIZE>

Then close tray

A detectable media sizewas selected from themenu and the tray isopen.

Although not required,the size selected can beautomatically sensed ifthe tray switch is movedto STANDARD.



USE TRAY X

<TYPE> <SIZE>

Size detectedby tray

alternates with

Tray X

<TYPE> <SIZE>

To change sizeor type

The printer is reportingthe current configurationof tray X. The trayswitch is in theSTANDARD position.

If the configuration of the size andtype is correct, press checkmarkto clear the message.

To change media size or type, presscheckmark.

Use up button and down buttonto highlight the size or type, andthen press checkmark to select.

If action is required to change thesize, a message with instructions

press will appear after the selection isattempted.

Tray X

<TYPE> <SIZE>

Size specifiedby user

alternates with

Tray X <TYPE><SIZE>

To change sizeor type

Press

The printer is reportingthe current configurationof tray X. The trayswitch is in the CUSTOMposition.

If the configuration of the size andtype is correct, press checkmarkto clear the message.

To change media size or type, presscheckmark.

Use up button and down buttonto highlight the size or type, andthen press checkmark to select.

If action is required to change thesize, a message with instructionswill appear after the selection isattempted.

See Configuring input trays formore details.

TYPE MISMATCHIN

TRAY X

For help press

alternates with

Ready

The media type loadedin the tray does notmatch the media typeconfigured for the tray.

Adjust the side and rear guidesagainst the paper.

If size is a detectable size, set thetray switch to STANDARD,otherwise set the tray switch toCUSTOM.

If necessary, press checkmarkafter the tray is closed to changethe paper size or type.

Unable To MopyJob

alternates with

Processing...

A Mopy job cannot bemopied because of amemory, disk, orconfiguration problem.Only one copy will beproduced.

Install additional memory in theprinter or install a disk drive in theprinter.

Unable To StoreJob

alternates with

Processing...

A job cannot be storedbecause of a memory,disk, or configurationproblem.

Install additional memory in theprinter, or install a disk drive intothe printer. If a disk drive isinstalled, delete previously storedprint jobs.

USE TRAY X

<TYPE> <SIZE>

To change press/

To use press

The printer is offering aselection of alternatemedia to use for theprint job.

View tray configurations (type andsize) using up button and downbutton.

Press checkmark to select a tray touse.

Wait forprinter

to reinitialize

RAM disk settings havebeen changed before theprinter automaticallyrestarts, or external


device modes havechanged or the printer iscoming out of thediagnostics mode andwill automaticallyrestart.

Warming up The printer is coming outof PowerSave mode.Printing will continue assoon as warmup iscompleted.


10.X.X SUPPLY

MEMORY ERROR

alternates with

For help press


The printer cannot reador write to at least oneprint cartridge memorytag or at least onememory tag is missing.

The following controlpanel messagescorrespond to the colorof the print cartridge:

10.00.00 = black printcartridge

10.00.01 = cyan printcartridge

10.00.02 = magentaprint cartridge

10.00.03 = yellow printcartridge

Turn the printer off and then backon.

Press question mark for moreinformation.

If the error persists, contactHP support athttp://www.hp.com/support/clj5550.

13.XX.YYMULTIPLE

JAMS IN PAPERPATH

For help press

There are multiple jamsin the paper path.

Press question mark for detailedinformation about clearing the jam.


If the message persists afterclearing all pages, contactHP Support athttp://www.hp.com/support/clj5550.

13.XX.YYMULTIPLE

JAMS IN DUPLEXPATH

For help press

There is a jam in theduplex path.



If the message persists afterclearing all pages, contactHP Support athttp://www.hp.com/support/clj5550




.13.XX.YY JAM IN

TOP COVER AREA

For help press

There is a jam in the topcover area.




13.XX.YY JAM IN

TRAY X

For help press

A page is jammed inTray 2, 3, 4, or 5, or inmultiple trays.




13.XX.YY JAM IN

PAPER PATH

For help press

There is a jam in themedia path.




13.XX.YY JAM IN

DUPLEX PATH

For help press

There is a jam in theduplex path.




13.XX.YY JAM IN

TRAY 1

Clear jam then

press

alternates with

A page is jammed in themultipurpose tray.



If the message persists afterclearing all pages, contactHP Support at






13.XX.YY JAM IN

TRAY 1

For help press

http://www.hp.com/support/clj5550.

20 INSUFFICIENTMEMORY

For help press

alternates with

20 INSUFFICIENTMEMORY

To continuepress

The printer has receivedmore data from thecomputer than fits inavailable memory.


A loss of data will occur.

Reduce the complexity of the printjob to avoid this error in the future.

Adding memory to the printer mayallow printing of more complexpages.

22 EIO X

BUFFER OVERFLOW

To continuepress

The printer’s EIO card inslot X has overflowed itsI/O buffer during a busystate.



If the message persists, contactHP Support athttp://www.hp.com/support/clj5550.

22 PARALLEL I/O

BUFFER OVERFLOW

For help press

alternates with

22 PARALLEL I/O

BUFFER OVERFLOW

To continuepress

The printer’s parallelbuffer has overflowedduring a busy state.

Press checkmark to resumeprinting.


If the message persists, disconnectthe parallel cable at both ends andreconnect.

If the message still persists, contactHP Support athttp://www.hp.com/support/clj5550.

22 SERIAL I/O

BUFFER OVERFLOW

To continuepress

The printer’s serialbuffer has overflowedduring a busy state.




22 USB I/O

BUFFER OVERFLOW

To continuepress

The printer’s USB bufferhas overflowed during abusy state.


Loss of data will occur.

If the message persists, contactHP Support athttp://www.hp.com/support/clj5550






.40 BAD SERIAL

TRANSMISSION

To continuepress

A serial data error(parity, framing, or lineoverrun) has occurredwhile the printer wasreceiving data.




40 EIO X BAD

TRANSMISSION

To continuepress

A connection with thecard in EIO slot X hasbeen abnormally broken.




41.3 UNEXPECTED

SIZE IN TRAY X

For help press

alternates with

LOAD TRAY X

<TYPE> <SIZE>

To use another

tray press

Media is loaded that islonger or shorter in thefeed direction than thesize configured for thetray.

If the incorrect size was selected,cancel the job or press questionmark to access help.

OR

Press checkmark to select anothertray.


41.3 UNEXPECTED

SIZE IN TRAY X

For help press

Media is loaded that islonger or shorter in thefeed direction than thesize configured for thetray.



41.5 UNEXPECTED

TYPE IN TRAY X

For help press

alternates with

LOAD TRAY X

<TYPE> <SIZE>

To use another

tray press

The printer senses adifferent media type inthe media path thanconfigured in the tray.


OR

Press checkmark to select anothertray.


41.5 UNEXPECTED The printer senses a If the incorrect size was selected,



TYPE IN TRAY X

For help press

different media type inthe media path thanconfigured in the tray.

cancel the job or press questionmark to access help.


41.X

PRINTER ERROR

For help press

alternates with

41.X

PRINTER ERROR

To continuepress

A printer error hasoccurred.

Press checkmark to continue orpress question mark for moreinformation.


If the message still persists, contactHP Support athttp://www.hp.com/support/clj5550.

49.XXXX

PRINTER ERROR

To continue

turn off thenon

A critical firmware errorhas occurred.



50.X FUSERERROR

For help press

A fuser error hasoccurred.

The following are specificfuser errors:

50.1 A low fusertemperature error hasoccurred in the mainthermistor.

50.2 A fuser warmupservice error hasoccurred.

50.3 A high fusertemperature error hasoccurred in the mainthermistor.

50.4 A faulty fusererror has occurred.

50.8 A low fusertemperature error hasoccurred in the subthermistor.

50.9 A high fusertemperature error has






occurred in the subthermistor.

These errors may be dueto an inadequate powersupply, inadequate linevoltage, or a problemwith the fuser.

51.2Y

PRINTER ERROR

For help press

alternates with

51.2Y

PRINTER ERROR

To continue

turn off thenon

Either a beam detects anerror, or a laser errorhas occured.

The values of Y are:

Y Description

0 Black

1 Cyan

2 Magenta

3 Yellow


If the problem persists, contactHP Support athttp://www.hp.com/support/clj5550.

53.XX.X CHECKRAM

DIMM SLOT X

An error occurred onsome memory of theprinter.

Values of X, Y, and ZZare:

X Device Location

1 Slot 1

2 Slot 2

Y Bank Number

1 Bank number 1

2 Bank number 2

3 Bank number 3

4 Bank number 4

ZZ Error Number

01 Unsupported memory

02 Unrecognizedmemory

03 Under minimummemory limit

If prompted to do so, press checkmark to continue. The printershould come to the Ready state, butwill not make full use of all memoryinstalled.

Otherwise:


Verify that all DDR SDRAM meetsspecifications and is correctlyseated.

Turn the printer on.




04 Exceeded maximummemory limit

05 Failed RAM test

54.01

PRINTER ERROR

To continue

turn off thenon

Printing cannot continue.The humidityenvironmental sensor isabnormal.



54.XX

PRINTER ERROR

To continue

turn off thenon

Printing cannot continue.There is a tonerremaining sensormalfunction.

Values of X are:

15 Yellow

16 Magenta

17 Cyan

18 Black



55 DCCONTROLLER

ERROR

For help press

alternates with

55.0X.YY

PRINTER ERROR

To continue

turn off thenon

A printer command errorhas occurred.



56.XX

PRINTER ERROR

To continue

turn off thenon

A printer error hasoccurred.



57.0X

PRINTER ERROR

To continue

turn off then

A printer fan error hasoccurred.


If the problem persists, contactHP Support athttp://www.hp.com/support/clj5550






on .

58.0X

PRINTER ERROR

For help press

alternates with

58.0X

PRINTER ERROR

To continue

turn off thenon

A memory tag error wasdetected.



59.XY

PRINTER ERROR

For help press

alternates with

59.XY

PRINTER ERROR

To continue

turn off thenon

A printer motor errorhas occurred.



Note: This message might alsoappear if the transfer unit is missingor incorrectly installed. Ensure thatthe transfer unit is correctlyinstalled.

62 NO SYSTEM

To continue

turn off thenon

No system was found. Turn the printer off and then backon.


68.X STORAGEERROR

SETTINGSCHANGED

For help press

alternates with

68.X STORAGEERROR

SETTINGSCHANGED

To continuepress

One or more printersettings saved in thenonvolatile storagedevice is invalid and hasbeen reset to its factorydefault. Pressing the checkmark buttonshould clear themessage. Printing cancontinue, but there maybe unexpected behavior.

Press checkmark to continue.



68.X PERMANENT A nonvolatile storage Press checkmark to continue.





STORAGE FULL

For help press

alternates with

68.X PERMANENT

STORAGE FULL

To continuepress

device is full. Pressingthe checkmark buttonshould clear themessage. Printing cancontinue, but there maybe unexpected behavior.

X Description

0 for onboard NVRAM

1 for removable disk(flash or hard)

For 68.0 errors, turn the printer offand then back on.

If a 68.0 error persists, contactHP Support.

For 68.1 errors, use the HP WebJetadmin software to delete filesfrom the disk drive.

For 68.1 errors that persist, contactHP Support.

68.X PERMANENT

STORAGE WRITEFAIL

To continuepress

A nonvolatile storagedevice is full. Pressingthe checkmark buttonshould clear themessage. Printing cancontinue, but there maybe unexpected behavior.

X Description

0 for onboard NVRAM

1 for removable disk(flash or hard)

Press checkmark to continue.



79.XXXX

PRINTER ERROR

To continue

turn off thenon

A critical hardware errorhas occurred.



8X.YYYY

EIO ERROR

The EIO accessory cardin slot X hasencountered a criticalerror.

X Description

1: error in slot 1

2: error in slot 2






Technology

Hp color laser jet 5550 series printer control panel messages