IBM Connect2014 JMP106

JMP106 Make Your Business Open and Social using IBM Notes Social Edition 9.0.1

Thomas Evans | Software Engineer | IBMYun Zhi Lin | Software Engineer | IBM

Giving Credit

This presentation mentions the following Copyrights and TrademarksIBM Notes

IBM iNotes

IBM Domino Administrator

IBM Domino

IBM Connections

IBM Notes Social Edition

IBM iNotes Social Edition

Apache Shindig

About Us

Yun Zhi has been working at IBM for the past 7 years. He is the lead template developer for Widget Catalog and OAuth Credential Store. He has in depth of knowledge in many technical areas, including XPages and Eclipse plugin development. Over the past year, his major focus is OpenSocial. He reaches out to help business partners and other product teams to integrate their applications with OpenSocial.

Thomas worked for IBM for the past two years. From day one he has been involved with the Notes/Domino Social Edition release. Mainly focusing on managing and assisting with the deployment of the Social Edition releases internally at IBM for testing purposes. Most recently Thomas has stepped in to assist with the integration and maintenance of the OpenSocial Component into the IBM enterprise deployments of Notes and iNotes Social Edition.

Agenda

Terminology

Deployment OverviewHigh-Level Deployment View

Detailed Deployment View

Setup and ConfigurationPre-requisites

Detailed StepsDatabase creation and configuration

User-centric settings

Server centric settings

Verification

IBM Connections 4.x Integration

Troubleshooting

Summary

Terminology

OpenSocialOpenSocial is an open standard which defines APIs that can be used to build social applications using HTML, JavaScript, and CSS. The specification includes both JavaScript and REST APIs. OpenSocial leverages many other standards, such as Activity Streams and OAuth.

See: http://opensocial.org/

Embedded ExperiencesEmbedded experiences is a method of embedding the experience or functionality from one application into a different, host application. The end user experiences the 3rd party application in their host application environment as if they were using it directly from the 3rd party provider.

Activity StreamsActivity Streams is an open standard which defines a data model to represent a stream or list of actions performed by users and applications. This specification DOES NOT define any APIs, it simply defines the data model.

See: http://activitystrea.ms/

Terminology

Apache ShindigApache Shindig is an OpenSocial container and helps to start hosting OpenSocial apps quickly by providing the code to render gadgets, proxy requests, and handle REST and RPC requests. Shindig is the reference implementation for the OpenSocial specification.

See: http://shindig.apache.org/

Domino Server with ShindigA Domino Server with the OpenSocial Component installed. This server runs portions of the Apache Shindig project as a web application based on OSGi. This server is responsible for rendering OpenSocial gadgets.

DOTSAn acronym for Domino OSGi Tasklet Service, it is a server task that allows OSGi plugins to contribute scheduled tasklets that perform some amount of work on the server. The Widgets framework in iNotes contributes a DOTS tasklet to push Widgets to iNotes users by policy.

Terminology

OAuth An open standard used used for authorization. Allows the User to grant access to private resources on a Service Provider to another site, the Consumer, without sharing user credentials

Widget CatalogA database that is used to store metadata (i.e. a widget) about services for use within Notes and iNotes. In the case of OpenSocial Component, the focus is on OpenSocial gadgets for which widgets are created and stored in the Widget Catalog.

Credential StoreA secure database that is used to store proxy rules, gadget capabilities, and OAuth information on the Domino Server with Shindig.

Terminology

Locked DomainsA mechanism to isolate individual gadgets from each other. Each gadget is rendered in a separate iframe such that each iframe's source is unique. Any XHR requests the gadgets make to the Domino Server with Shindig occurs on a gadget's locked domain. Other resources,such as images and Javascripts, utilize a common unlocked domain.

See: https://cwiki.apache.org/confluence/display/SHINDIG/Locked+Domains

FQDNFully qualified domain name, ex. somehost.example.com

Agenda

Terminology







Verification

Troubleshooting


Summary

High-Level Deployment View

SaaS / Public Cloud

Dedicated Cloud

On Premises

Agility and Price Advantage

Pay per use, standard terms of use

Automatic updates

Shared infrastructure and ops

Instant scale

Customization, Flexibility

You own the license or capital

Choice of where and how data is managed

Completely customizable

Dedicated infrastructure

Considerations

How do I buy?

How quickly can I get new features?

Does it matter where data resides?

How important is price?

Do I need to scale up and down rapidly ?

Who manages?

Do I need to customize? Special integrations?


The OpenSocial Component for Domino serves a distinct purpose when deployed on

A Domino mail serverSupports Widgets and LiveText in iNotes

A Domino server running ShindigHosts the credential store application

Renders OpenSocial Gadgets

Run the OpenSocial Component installer once per server, and use configure settings to differentiate purpose


Single serverUseful for development, testing, and POCs


Single mail server and single Domino Server with ShindigUseful for trying out Social Edition with an existing mail server


Clustered mail servers and single Domino Server with ShindigUseful for trying out Social Edition with an existing mail server cluster

Likely what small deployments would look like


During the course of this session, this is the type of environment that will be configured

Agenda

Terminology







Verification

Troubleshooting


Summary


Server-sideDomino 9.0 or above with OpenSocial component installedIncludes OSGI bundlesShindig libraries are included as a bundle

Includes toolbox.ntf and websecuritystore.ntf needed for the Widget Catalog and Credential Store, respectively

Required on Mail server and Domino Server with Shindig

Client-sideNotesInstall Notes Social Edition 9.0 or above with the OpenSocial Component included

iNotesServer side notes.ini settings are used to enable OpenSocial functionality in iNotes 9.0 or above.


Single mail server and single Domino server with Shindig

Gadget Rendering Process - iNotes

Gadget Rendering Process - Notes

OpenSocial gadgets and Embedded Experience in Notes client may render in one of the two ways:Rendering locally: The OpenSocial component in Notes client handles the rendering.

Rendering remotely: The OpenSocial component on Domino Server with Shindig handles the rendering.

Gadgets using OAuth are rendered remotely and the others, by default, render locally.

Notes client can be configured to render all gadgets remotelyAdd com.ibm.rcp.toolbox.opensocial.provider/remoteServerOverride=true to /framework/rcp/plugin_cusotmization.ini

Useful in environment like Citrix to reduce the client footprint.


Rendering locally


Rendering remotely

Agenda

Terminology







Verification

Troubleshooting


Summary

Demo Environment Pre-requisites

Mail and Domino server with ShindigIBM Domino 9.0.1 Social Edition with OpenSocial component add-on

WebSSO for the Renovations domain

iNotes redirect

Demo users registered

IBM Notes 9.0.1 Social Edition

IBM Connections 4.5

Agenda

Terminology







Verification

Troubleshooting


Summary

Creating the Credential Store

On the Domino Server with Shindig

Create the Credential Store network encryption keyRun the command keymgmt create nek nekname on the Domino Server with Shindig consoleReplace nekname with your own value

Verify the NEK is created successfully



Issue the command keymgmt create credstore nekname on the Domino Server with Shindig consoleThe nekname is same as previous step

Verify credstore.nsf is created under data\IBM_CredStore


Creating the Credential Store in a cluster

Export the NEK to a password protected key fileIssue the command keymgmt export nek nekname filename filepasswordThe nekname is the same as the previous step

Copy the key file to all servers in the cluster

Import the NEK from the key file into the ID file of each serverIssue the command keymgmt import nek filename filepassword on all others in the Domino servers with Shindig cluster

Create replicas of the credstore.nsf on all servers in the Domino server with Shindig cluster

Configuring the Credential Store

Go to the Access Control List for the credential store database


Add Admin to the ACL list


Assign Manager Access and [Admins] role for Administrators

LocalDomainServers have Manager access and the Admins role by default


Open the OAuth Token Store database (credstore.nsf)

Open the Configuration view

Click Create Encryption Key button

Click Create new encryption key in the pop up dialog

Verify the encryption key is created successfully

Click OK to close all the dialogs

The configuration of Credential Store is complete !

Database Creation and Configuration

DEMO

Creating the Widget Catalog

Widget Catalog is created on the mail server

Inherit future design changesIf selected when catalog updates agent will need to be re-enabled

Configuring the Widget Catalog

Go to the Access Control List for the widget catalog database


Add Admin to the ACL listAdmins should be listed individually in the ACLs

If an admin group is used every notes client must contain that group in the local names.nsf for OpenSocial widgets to render

Assign Manager Access and Admins role

Consider mentioning/explaining the other roles as well


Open the Widget Catalog database

Open the Configuration view of catalog

Click Configure Credential Store button


Click Browse in the pop up dialog

Select the credstore.nsf created in previous steps and click Open

Verify the information is correct and close OK to close the dialog.


Click Configure Meta-data buttonDemo deployment uses all default values

See http://www-10.lotus.com/ldd/dominowiki.nsf/dx/Proxy_metadata_configuration


Configure Widget Catalog launch settings

Open Widget catalog database launch propertiesWhen opening in Notes select Toolbox-MainFrameset-XPage

When opening in a browser select Open designated XPage and home.xsp

Catalog administration can only be done from the classic UIOpen in Domino Administrator

Click Administration button on XPage UI


Go to View Agents


Enable the PushToCredStore agentThe mail server must be trusted by the Domino Server with Shindig in order for the PushToCredStore agent to function properly.

More information about Roles & Agents can be found on : http://www-01.ibm.com/support/docview.wss?rs=899&uid=swg21459846

The configuration of the Widget Catalog is complete!

Database Creation and Configuration

DEMO

Agenda

Terminology







Verification

Troubleshooting


Summary


Settings overview and which client they are for :

Managed account (Notes only)

PolicyDesktop SettingsWidgets (Notes and iNotes)

Accounts (Notes only)

Security SettingsExecution Control List (Notes only)

Proxies (iNotes only)

Mail SettingsiNotes user only (iNotes only)

Creating a Managed Account

Created on the Domino Mail server

Open the Accounts view

Click the Add Account button in the action bar


Under the Basics tabSelect a recognizable name and description for this account

Account Type: other

Account server name: http:///fiesta/containerIf creating Domino Servers with Shindig in a cluster use FQDN of Reverse Proxy

Use Domino single sign-on if available: Enabled

Domino single sign-on server: If creating Domino Servers with Shindig in a cluster use one of the servers Notes name to allow for fail over

Allow other accounts to use this log in information: Disabled

Accept the other default values


Account Server Name field must be scrolled to view the full path


On the Advanced tab select the Edit list... button


Add the following parameterItem: PreferredUsernameField

Value: fullname

If creating Domino Servers with Shindig in a Cluster add the following to enable fail overItem: useclustermates

Value: 1


Verify the information in the properties list and click Save & Close to close the new account

Policy Settings

Open the mail servers Policies viewUsing the Organizational policy will enable OpenSocial features for all users in the Org

Explicit policies can be used to restrict the enablement of the OpenSocial features

Policy Settings

The OpenSocial component uses the following policy documentsDesktop settings

Security settings

Mail settingsRequired only for iNotes

Supplement existing policy or create these policy documents

Policy Settings Desktop Settings

Open the IBMConnect2014DesktopSettings document in edit mode

Go to the Widgets tab


Widget catalog serverRenovationsMail/renovations

Widget catalog application nametoolbox.nsf

Widget catalog categories to installWidgetsForAll

Read through widget options and Enable or Disable them

Gadget Server URLPoints to Domino Server with Shindig

In a Cluster points to Reverse Proxy

http://RenovationsShindig.renovations.com/fiesta

Gadget Cache URLOptional


Add the Managed AccountOn the Accounts tab click Update Links

On the resulting dialog click Selected supported

Click OK


Select the Security Token Account

Click OK

The Security Token Account now appears in the Account Links section


Click Save & Close to save the Desktop Settings document

Policy Settings Security Settings

Open the IBMConnect2014SecuritySettings document in edit mode

Push an ECL setting to Notes users

In the Execution Control List tab, click Edit


In the resulting dialog, click Add...


Add Admin to the ECL and check the Ability to configure Widget capabilities checkbox

Click OK


Whitelist the server requests

In the Proxies tab, click Edit list...


Add a proxy ruleContext: /xsp/proxy/BasicProxy

URL: http://RenovationsShindig.renovations.com

Actions: GET,POST

Cookies: DomAuthSessId,LtpaToken,LtpaToken2

Mime-types: *

Headers: *

Click Add/Modify Value >>

Click OK



Verify the proxy rule

Click Save & Close to save the Security Settings document

Policy Settings Mail Settings

No specific Mail policy settings need to be setMy Widgets specific Mail settings have been deprecated in favor of desktop settings in Domino 9

For Desktop policy settings to apply to iNotes users, a Mail policy is requiredSee this technotehttp://www-01.ibm.com/support/docview.wss?uid=swg21384073

Reference # 1384073

Policy Settings

To ensure iNotes users receive the policies applied to them the Admin Process much process mail policies

Default interval is 12 hours

Execute manually via tell adminp process mailpolicy in the Mail server console

Policy Settings

User-Centric Settings

DEMO

Agenda

Terminology







Verification

Troubleshooting


Summary

Configuration Settings

Configuration Settings are used to configure the OpenSocial component on the Domino Server

The Mail server and Domino server with Shindig require different server configuration

Configuration Settings Mail server

Go to the Configuration tab

Select the Server Configurations view

Select the configuration document for the server and select Edit Configuration


Go to the NOTES.INI Settings tab

Click Set/Modify Parameters


Add the following parameters by entering each Item and Value pair into the corresponding fields and clicking Add/Update

Any group name can be used for the AutoUpdate group and there is no default value

ItemValue

iNotes_WA_Widgets1

iNotes_WA_LiveText1

iNotes_WA_OpenSocial1

iNotes_WA_EnableEE1

iNotes_WA_Widgets_AutoUpdate_GroupiNotesUsers

iNotes_WA_Widgets_AutoUpdate_Day1


Enter each Item-Value pair

Once all values are entered click OK


Verify the NOTES.INI Settings

Click Save & Close to save the Configuration Settings document

The server needs to be restarted for all changes to take affect

Configuration Settings Domino Server with Shindig

Switch to the Domino Server with Shindig

Go to the Configuration tab

Select the Server Configurations view

Select the configuration document for the server and select Edit Configuration


Enable Configuration for Domino server with Shindig in Basics tab

The Social Edition tab is now visible in the Configuration document


Switch to Social Edition tab

On the Basics tab fill out the following fieldsLocked domain suffix: -locked.renovations-gadgets.com

Domain name for unlocked gadgets and content fetching: unlocked.renovations-gadgets.com

Shindig server(s) host name: RenovationsShindig.renovations.comWhen using a Shindig cluster use the FQDN of the reverse proxy/load balancer

Use HTTPS for OAuth redirect URLs: DisabledSSL is not enabled for this deployment



Click Save & Close to save the Configuration Settings document

The server needs to be restarted for all changes to take affect

Server Centric Settings

DEMO

Agenda

Terminology







Verification

Troubleshooting


Summary

Verify Policy in Notes

In Notes, go to File Preferences

In the Accounts section, verify the Security Token Account configured earlier is listed

Verify Policy in Notes

In the Widgets section, verify the Catalog server and Catalog name fields are populated

Note: The Categories to install field will be populated once some Widgets are added to the catalog

Verify Policy in iNotes

In iNotes, verify that the My Widgets sidebar panel appears

In the My Widgets sidebar menu, verify that Browse Widgets Catalog... appears

Note: The catalog can be opened, but no Widgets have been populated yet

Importing a Widget into the Widget Catalog

A Widget can be imported into the Widget Catalog as a series of filesA file for the Widget definition, e.g., .extension.xml

A file for the proxy rules, e.g., .proxy.xml

A file for the OAuth information, e.g., .oauth.xml

Only the Widget definition file is required

Selecting the Widget definition file for import will automatically locate the other files in the same directory


Open the Widget Catalog in Domino Administrator

Click Import


Browse to the widget's extension.xml file in the dialog

Click Open

Note: There are no proxy.xml or oauth.xml files because the gadget doesn't use OAuth and the default proxy rules are acceptable


The newly created widget document will open automatically

Click Edit


Assign this widget to the WidgetsForAll category

Reminder: WidgetsForAll is the category that is setup to be pushed by policy


Click the Approve button


Click OK to close the proxy dialog


The Widget is approved ! We are ready to test it !

Unit Test Verification in Notes

Open the Notes client

Replicate the Widget Catalog This happens automatically during the normal replication schedule, but is done here for expediency


You will see the widget is installed in Notes.


Double click the widget to render it in a new window

Unit Test Verification in iNotes

In the Mail server console, execute tell dots run UpdateWidgetsTask to push Widgets to iNotes users by policy

Note: This would normally happen on a daily basis based on the iNotes_WA_Widgets_AutoUpdate_Day value set in configuration settings



In iNotes, in the My Widgets sidebar, the widget should be installed

The asterisk next to the widget indicates it was pushed by policy and cannot be removed


Double-click on the widget to render it in a new Tab

Unit Test Verification

DEMO

Agenda

Terminology







Verification


Troubleshooting

Summary


IBM Connections 4 provides two OpenSocial Gadgets for use within IBM Notes and Domino deployments.

An Embedded Experiences gadget transforms Connections notifications into rich, interactive experiences

An Updates gadget brings the activity stream experience from the Connections homepage into your Notes client


Export the IC4 widget configurationLaunch a WSAdmin console on your connections server

Load the gadgetAdmin.py file


Execute the NotesRegistrar.registerGadgets command with these argumentsappId the ID of the OAuth2 application to register for the gadgets

appLabel the label for the OAuth2 application to be registered

callbackURL the OAuth2 callback URL for the Domino environmentProtocol here must match OAuth redirect url protocol in the Domion Server with Shindig Configurations document

outputDir the directory in which the Widget configuration files will be created


Import the Connections Activity Stream widget into Widget CatalogOpen the Widget Catalog and click Import


Select the AS.Gadget.extension.xml fileThe import process will automatically find the co-located oauth.xml and proxy.xml for the same prefix AS.Gadget


Select Yes, to replace existing Widget Documents if they exist

Select OK


A newly created Widget Document will open automaticallyPut this Widget Document in Edit mode


Select the Category drop down and add this widget to the WidgetsForAll category


Approve the Widget


Select OK on the Widgets Proxy Information dialog


Select OK on the Widgets OAuth Information dialogConsumer Key and Consumer Secret will NOT be displayed in the UI


Confirm the Approval


Import the Connections Embedded Experiences widget into Widget CatalogOpen the Widget Catalog and click Import


Select the EE.Gadget.extension.xml fileThe import process will automatically find the co-located oauth.xml and proxy.xml for the same prefix EE.Gadget


Select Yes, to replace existing Widget Documents if they exist

Select OK


A newly created Widget Document will open automaticallyPut this Widget Document in Edit mode


Select the Category drop down and add this widget to the WidgetsForAll category


Approve the Widget


Select OK on the Widgets Proxy Information dialog


Select OK on the Widgets OAuth Information dialogConsumer Key and Consumer Secret will NOT be displayed in the UI


Confirm the Approval


In the server console, execute tell dots run UpdateWidgetsTaskThis process pushes widgets to iNotes users

By default this happens once a day

iNotes_WA_Widgets_AutoUpdate_Day value set in configuration settings controls thisiNotes_WA_Widgets_AutoUpdate_Min can be used aswell



Open IBM Notes Social Edition as Samantha Daryn

The two IBM Connections 4 Widgets appear in the My Widgets sidebar


Launch Mail for Samantha

Open a notification from IBM Connections 4

When prompted, authorize the gadget this is the OAuth Dance

Agenda

Terminology







Verification


Troubleshooting

Summary

Collecting Support Data

OpenSocial component functionality spans many components and across client and server. Therefore support data may also need to collect across client and server.

Support data should be collected from all components involved in gadget rendering process. For example, if an OpenSocial gadget that uses OAuth fails in Notes client, both Notes client and Domino Server with Shindig logs need to be collected.

Collecting Support Data guide can be found on:
http://www-10.lotus.com/ldd/dominowiki.nsf/dx/Collecting_support_data_OSC90

Collecting Support Data in Notes

Support Data in Notes can be collected via IBM Support Assistant(ISA)


Enable customized tracing for Embedded Experience


Pause the collector and reproduce the issue


Go back to Help Support Collect Support Data

Collect the ISA

Collecting Support Data in iNotes

The iNotes client provides a console, the console content can be viewed and copied from browser.

More details can be found on: http://www-10.lotus.com/ldd/dominowiki.nsf/dx/using-the-inotes-console-log-to-inspect-and-copy-debug-information

The iNotes console provides a build number for WCAN, which is the build number of OpenSocial Component.

Collecting Support Data in Domino

OpenSocial component on Domino generates logs in osgi workspace. There are two workspace folders that should be checked for logsOSGI on HTTP tasks: /domino/workspace/logs

OSGI on DOTS: /domino/workspace-dots/logs

Custom logging must be enabled by modifying rcpinstall.properties file, and related task need to be restarted after making changesOSGI on HTTP tasks: /domino/workspace/.config/rcpinstall.properties

OSGI on DOTS: /domino/workspace-dots/.config/rcpinstall.properties

Refer to the Collecting Support Data guide about what custom tracing can be enabled

Troubleshooting guide

There is an online troubleshooting guide for OpenSocial Component to help to quickly identify the deployment problem:
http://www-10.lotus.com/ldd/dominowiki.nsf/dx/Troubleshooting_OSC90

NOTE: Only common problems and solutions are documented in this guide.

How to use this guideDetermine the symptom of your environment by the collected support data or the errors on the UI

Check the guide to see what are the possible problems to this symptom

Check your environment for the possible problems and diagnose what's the root cause in your environment

Apply the possible solutions to the root cause

DEMO



The Connections 4 notification now renders as an Embedded Experience!


There is a new Shortcut icon for Updates

There is also an entry in the Open list for Updates


Opening Updates via the Shortcut icon or the Open list will open Updates in a new tabThe OAuth Dance is not required again since OAuth is configured with Shared Tokens enabled for this service


Clicking on individual entries will open an Embedded Experience, just like the IBM Connections 4 homepage and the notification in mail


Open IBM iNotes Social Edition as Samantha Daryn

The IBM Connections 4 EE Widget appears in the My Widgets sidebar

Reminder: the Updates Widget is for Notes only, and it not installed in iNotes per the Platform field in the Widget document


Open a notification from IBM Connections 4

It is now renders as an Embedded Experience!


DEMO

Agenda

Terminology







Verification

Troubleshooting


Summary

Summary

The OpenSocial Component deployed and configured as two server componentsMail server and Domino Server with Shindig

Domino 9.0 or above and OpenSocial component 9.0 or above need to be installed on the two server components. The server components are configured to be different.

The two server components can be deployed on a same Domino server or different Domino servers, or clustered Domino servers

OpenSocial widgets need to be trusted and configured to render in Notes and iNotes

By default, there are some intervals for certain settings (policy , DOTS, OAuth and proxy data) applied to end users or Domino server. Administrator can issue commands to apply the changes immediately.

Connections gadgets can be easily exported and imported into Domino.

Troubleshooting guide is helpful to identify and resolve deployment issues.

Q&A

Resources

OpenSocial Tutorials: https://opensocial.atlassian.net/wiki/display/OS/Home

OpenSocial Explorer: http://opensocial.github.io/explorer/download.html

IBM Domino 9.0 Social Edition OpenSocial Component Deployment Cookbook: http://www-10.lotus.com/ldd/dominowiki.nsf/dx/IBM_Domino_9.0_Social_Edition_OpenSocial_Deployment_Cookbook

IBM Domino 9.0 Social Edition OpenSocial Component Troubleshooting: http://www-10.lotus.com/ldd/dominowiki.nsf/dx/Troubleshooting_OSC90

Adding IBM Connections Activity Stream and Embedded Experience gadgets to the IBM Notes Widget Catalog: http://www-01.ibm.com/support/docview.wss?uid=swg21627570

Using HTTPS When Rendering OpenSocial Gadgets: http://www-01.ibm.com/support/docview.wss?uid=swg21654086

Configuring the OpenSocial component SSO account in a clustered environment: http://www-01.ibm.com/support/docview.wss?uid=swg21653703

Engage Online

SocialBiz User Group socialbizug.org

Join the epicenter of Notes and Collaboration user groups

Follow us on Twitter

@IBMConnect and @IBMSocialBiz

LinkedIn http://bit.ly/SBComm

Participate in the IBM Social Business group on LinkedIn:

Facebook https://www.facebook.com/IBMSocialBiz

Like IBM Social Business on Facebook

Social Business Insights blog ibm.com/blogs/socialbusiness

Read and engage with our bloggers

Engage Online

ppt template thank you 1-01.pngAccess Connect Online to complete your session surveys using any:

Web or mobile browser

Connect Online kiosk onsite

Copyright IBM Corporation 2014. All rights reserved.

U.S. Government Users Restricted Rights - Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

IBM, the IBM logo, ibm.com, IBM Connections, IBM Notes Social Edition, IBM iNotes Social Edition, IBM Domino Social Edition are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. If these and other IBM trademarked terms are marked on their first occurrence in this information with a trademark symbol ( or ), these symbols indicate U.S. registered or common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law trademarks in other countries. A current list of IBM trademarks is available on the Web at Copyright and trademark information at www.ibm.com/legal/copytrade.shtml

Other company, product, or service names may be trademarks or service marks of others.

Availability. References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. The workshops, sessions and materials have been prepared by IBM or the session speakers and reflect their own views. They are provided for informational purposes only, and are neither intended to, nor shall have the effect of being, legal or other guidance or advice to any participant. While efforts were made to verify the completeness and accuracy of the information contained in this presentation, it is provided AS-IS without warranty of any kind, express or implied. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this presentation or any other materials. Nothing contained in this presentation is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software.All customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics may vary by customer. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results.

Acknowledgements and Disclaimers

ppt template title slide 2-01.png 2014 IBM Corporation

IBM SP 8-bar pos_horizontal-01.png

ppt template content slide 2-01.png




Technology

IBM Connect2014 JMP106