IBM Services Platform with Watson

From a better way to run IT to a new way of doing business.IBM Services Platform with Watson —

2

Today, the success of a business is intertwined with its IT performance.

But as business cycles shorten and IT environments become increasingly

complex, the technology that is supposed to help you has become nearly

impossible to manage.

To be successful, we must rethink how technology can be used to give you

more power than ever before..

3

I can unleash a new way of doing business

and run IT at the same time.

With IBM Services Platform with Watson,

CIOs can tap into over 30 years of IT expertise to

help their infrastructure run better––while they

focus on business innovation. This is IT to the

power of IBM.

4

My CISOs will have the power to protect their

organization with end to end security, so they

can resolve non-compliance actions quickly.

5

My CFOs will have the power to bring visibility

and governance to their cloud resources. They can

effectively monitor digital investments, allowing them

to meet their budget and performance objectives.

6

My app developers will have the power to

unlock the possibilities of an agile environment

and become ambassadors on innovation.

7

My employees will be happier with the power

to be more productive.

8

Partnering humans with a cognitive ‘brain’ and automation on an integrated platform

enables you to accelerate innovation and deliver unmatched performance by:

Augmenting human intelligence

with cognitive insights

to enable practitioners to make

data-driven decisions.

Autonomously managing your IT operations

to deliver higher service quality through error

reduction and faster incident resolution.

Autonomously governing your IT

to continuously optimize IT usage and cost.

Watson understands, reasons

and learns from data

Practitionersmake strategic

decisions

Automationexecutes tasks

and operations

Insights and advice Directives

Operations and situation dataImperatives

9

Data Lake fueled by 1000s of clients,

100s of ready automata in libraries

Dedicated IBM Research team and labs

Global automation factories

IBM Services Platform with Watson is fueled by experience and

investment.

4+ years of global automation focus

30+ years of operations experience

Applied to more than 800 clients in all industry sectors in all geographies

IT & Business Automation Services

100s of platform-related patents

38,000+Requests for Service

55,000Server builds

1M+ Change management

requests

29,000Service Level

Agreements

23M+ Support desk calls

9.7M+ incidents

with volume per year of:

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Build an agile ITaaS environment to

meet ever-changing business needs by:

Designing superior IT solutions

to more rapidly and effectively deliver on business objectives

Managing IT operations

to keep the environment healthy and always-on

Optimizing IT performance

to continuously improve business outcomes

And ensure your environment is always on, always secure,

always improving by focusing Watson on three main objectives:

IBM Watson

Data Lake

Client Insight Dashboards

ITaaS Environment

Client Workloads

Composable Services

Traditional IT Private Cloud Public Cloud

Establishing a catalog of composable, compatible services

to rapidly leverage offerings—from both IBM and ecosystem

partners—that take full advantage of common functionality

Seamlessly integrating the right mix of services, at scale

to deliver on your business outcome requirements

Establishing end-to-end governance

to reduce waste and sprawl across all of your assets

Design

Optimize

Manage

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IBM Services Platform with Watson

stands out from the competition in three primary ways…

IBM’s Data Lake and

Knowledge Base:

Curated data based on

30+ years of operations

experience, rich with

valuable knowledge and

insights which cognitive

capabilities can mine.

Watson, trained in running

and transforming IT:

Our instance of Watson is

learning all aspects of

managing a hybrid cloud

infrastructure, end-to-end—

and can make autonomous

decisions.

Services integration model:

Flexibility to compose

modular services from

any provider—IBM and

Ecosystem partners—to more

rapidly meet business needs,

at global scale.

...and has been deployed to more than 800 clients

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Design, build and run always on platforms for business workloads…

...by assembling the optimal mix of IBM and 3rd party services...

...which run across robust traditional ITand cloud platforms.

Composable

Services

Hybrid Cloud

Infrastructure

Client

WorkloadsWorkloads for Customer-facing Solutions

Workloads for Business Partner Solutions

Workloads for Workforce Enablement Solutions

Orchestration

Operations

Analytics, Cognitive, Automation, DevOps & Security

Traditional

On-premises IT

Client-based

Private Cloud

IBM

Public CloudPublic Cloud

IBM

Private Cloud

Client-based

Public Cloud

3rd Party Services

3rd PartyService

3rd PartyService

3rd PartyService

Client App

3rd PartyService

3rd PartyApp

IBM Services

ResiliencyCloud

Systems IBM App

Mobility Network

SecuritySupport

Brokerage

By integrating services on the IBM Services Platform with Watson, you can

design, build and run your entire environment as one end-to-end

infrastructure.

13

The Platform enables every modular service—from both IBM and

ecosystem partners—to be highly configurable and scalable.

– Comprehensive security across your IT

– Configurable to your specific needs with choice across broad ecosystem

– Interoperable with other offerings with reusable common services

– Generates rich data to fuel Watson which continually learns and adapts

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How we got there

1 The world’s largest food service distributor

–Globally, 8,000 trucks must leave, loaded up, and on time, every day

2 To deliver on those needs, what matters most from IT is…

– Consistent on-time delivery totally depends on IT uptime—there’s no room for error

3 The key offerings, cognitive and automation capabilities deployed are…

– Dynamic Automation applied to ~4000 servers to rapidly process huge amounts of data, as well as to identify and fix problems instantaneously

4 The IT and business outcomes we achieved together are…

– Critical issues reduced by more than 89%– Average time to solve issues reduced from 19 hours to 28

minutes– Increased customer satisfaction while improving supply chain

performance

“ We need our trucks to leave on time… through automation we were able to reduce critical issues by more than 89%... we’ve decreased our server downtime by over 50%.”

Frank Merli,

VP of Infrastructure and Cyber Security, Sysco

Case Study

What we achieved

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Case Study

What we achieved

“After successfully testing the cognitive

monitoring solution (IBM Operations Analytics

Predictive Insights) that is part of the new

platform, we saw a significant reduction of

server incidents.

That is why the new agreement elevates our

partnership with IBM. Thanks to it we will have

a platform that can help us act before an

incident occurs and move us closer to an

integrated, automated and always on

environment.”

Jan Steen Olsen

Executive Vice President and CTO, Danske Bank

How we got there

It will allow Danske to easily integrate existing systems and can be further used for development and deployment of new financial services.

Danske Bank’s use of the platform will help ensure uninterrupted banking operations and a significant decrease of the number of incidents impacting business critical applications and end-users.

IBM and Danske

Bank signed a new

10-year IT

infrastructure

services contract

leveraging the

Platform to develop

and implement the

first of a kind

cognitive delivery

platform.

16

IBM has been recognized as a leader in

applying automation and cognitive to infrastructure.

IBM is positioned as a Leader in

Everest Group IT infrastructure automation –

Peak Matrix solutions 2017

IBM is in the Winner’s Circle 2016 for

intelligent automation – HFS Blueprint

Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix™ for solutions – IT infrastructure automation

• As business cycles shorten and IT environments become increasingly

complex, the technology that is supposed to help you has become nearly

impossible to manage.

• To be successful, we must rethink how technology can be used to give you

more power than ever before.

• Deployed to more than 800 clients, the IBM Services Platform with Watson

enables CIOs to tap into over 30 years of IT expertise to help their

infrastructure run better – while they focus on business innovation.

Summary

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Designing Superior IT

Solutions

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Cognitive Solution Designer

Watson brings you deep insights on how to compose the

best mix of services for your business needs, in

exponentially less time—from weeks to hours:

– Allows for co-creation of consistently high quality

solutions tailored to your business requirements.

– Baselines can be managed on-line and “what if”

scenarios run dynamically.

– Interactive and real time cost impact analysis.

– Faster time to value.


Designing superior IT Solutions

IBM Watson Advantage:

– IBM Watson automatically extracts requirements and baselines and identifies hidden prerequisites and constraints

– Requirements are matched to service capabilities, which are composed into solutions.

– SMEs are supported by a conversational advisor powered by Watson to assist in solution creation.

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IBM Cloud Brokerage Services

IBM Cloud Brokerage Services handles the planning,

buying, and governing of Hybrid Cloud Services. It

provides self-service that enables developers and IT

operators to quickly design and deploy composable

services to innovate at speed—integrating delivery and

management.


– Provides quality of service insights through

performance and availability data, enable optimal

workload planning and placement.

–Marketplace insights through client buying patterns

help the Cloud consumer find, compare, and select the

best services for the tasks at hand.

– Recommendations for savings insights through billing

data, utilizing cost and asset visibility and management.

–On-going optimization opportunity insights through the

continuous plan, buy, and managed feedback loop.

Buy

Manage

Plan

• Browses Catalog

• Orders Services

• Consumes Services

• Tracks Usage and Cost

• Sets and Manages Budgets

• Views Shadow IT Usage

•Assesses Applications

•Compares Clouds

•Estimates Bill of IT


Designing Superior IT Solutions

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Managing IT Operations

22

Bu

sin

ess V

alu

e

Build Manage Change Run

6. Run Book

Automation: Intelligently

store operational

procedures linked to

down steam automation,

enhancing human

performance

1. Automated

Environment Build:

Build compliant

audit-ready,

business-ready

environments

5. Robotic Process

Automation:

Automating both

IT and business

processes

8. IBM Watson: evolves all automation and

analytics to be able to achieve more e.g. to

address non-deterministic use cases

2. Automated

System Hygiene:

Includes Continuous

Compliance

and Risk-based

Continuous Patching

4. Self Service Delivery:

Self service

implementation of pre-

profiled automated

changes

1 2 5 63 4 7

3. Dynamic

Automation:

Collation, Reduction,

Automated

Remediation,

Measurement and

Analysis of Events

7. Analytics,

Measurement,

Visualisation:

Deep insights to

focus automation

activities and pre-

emptively improve

8

Broad & deep automation capabilities targeting everything we do



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Keeps the IT environment healthy by autonomously

handling requests and resolving issues:

– Improved service quality.

– Enhanced response & remediation times.

– Decreased mean time to recover.

– Increased mean time to failure.

– Assistance to human engineers.


IBM Watson will give automation the ability to perform problem determination:

– IBM Watson is used to identify event patterns and recommend diagnostics to run.

– Automation runs the diagnostics and then acts on the results.

– Allows a much larger scope of problems to be successfully remediated without human intervention, increasing business availability.



Dynamic Automation

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Auto-CorrelationTechnology

“Event correlation and auto-ticket” identifies the critical 10% of events

168M events

17M events

84% MTTR reduction

68% Sev-1 reduction

Auto ResolutionTechnology

“File system full” event improves by 100 minutes per occurrence

110+ min. <10 min.

65% avg. server penetration

64% of incidents auto resolved

or assisted

Auto DeterminationTechnology

Agent “problem determination” improves by 37%

27 min. 17 min.

IBM Services Platform with Watson yields significant

performance improvement for our clients.

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Continuous Compliance manages and applies

the correct security policy to devices and keeps

the configuration persistent through daily scans

and remediation when incorrect settings are

found:

– Enhanced security & compliance posture.

– Faster resolution of non-compliance.

– No human errors.

– Complete visibility of compliance posture.


– Using vast knowledge will suggest improvements and additional checks that could be placed into policies to enhance the security and

compliance regime.

–Will perform investigation into audit logs and correlation with Change Management to identify how non-compliance was introduced and if

unauthorized changes were performed.

Continuous Compliance (From 60-90 Day cycles to Daily)



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– Fixed maintenance windows into which patches

are applied

– Rolling schedule for overflow

– Risk acceptance process for requested exceptions

– BigFix scope

– Patch Plan creation

– Automated Patch deployment within

maintenance windows

– Self Service Management (including overrides)

– Dashboard:

– # of servers without maintenance windows

– # of patches/servers deferred

– # of missing patches per server


– Compare applicable

vulnerabilities against potential

exposures and server criticality

to create a risk rating.

– Make informed, prioritized

decisions based on

calculated risk.

Risk-based Continuous Patching

Proactively minimize security risk with cognitive

insights into risk and autonomous actions to ensure

every system is up-to-date:

– Enhanced security & compliance posture

– Alleviates challenges with securing appropriate

patch windows with the business

– Protects organizations.



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Execute manually repetitive tasks for both IT and business processes /

with enterprise strength reliability and exception handling:

– Consistent and predictable outcomes

– Reduction of human error rates

– Increased speed of execution

– Scalability to address peaks in need

– Reduced costs


– IBM Watson supplies the brain to the hands of Robotic Process Automation.

– Robots call IBM Watson to determine how they should process

certain types of input.

– As an example: free format e-mails can be sent by the robot to Watson.

Watson will inform the robot what the e-mail is about and which team

should deal with it. The robot can then create a ticket and assign it to

the correct team.

– Similarly, robots work with IBM Watson to determine the best person to perform

a job and then assign them the work, based on experience, availability and

existing workload.

Robotic Process Automation

IBM Watson



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Cognitive Augmented Reality Solution

– Reduce average handling time

– Reduce effort in training new agents

– Enable client self-assistance

– Enables us to quickly ramp up field agents to

support new products



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– Automatically closes duplicate Service Requests

– Automatically closes tickets requiring no action

– Automates Action Plans to on-site agents

– Frees up human agents to focus on more useful

ticket-handling tasks Ticketing

System ....

Robots(SERMON)

KB lookup

Auto-close

Auto-dispatch

Action plan

injection

Routing

Customer

Server with Call

Home Agent

VPN to IBM

Call Home

Analysis

Tools

Analytics-based insights new SERMON automation rules

IBM Call Home

Gateway

Knowledge base lookup

• Auto-close

• Auto-dispatch

• Inject action plan

• Routing (limited)

DB

Warehouses

with

unstructured

and

structured

service

request data

Auto-dispatch

Cognitive Call Home

Ticket Analysis



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Optimizing IT Performance

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Automation

Penetration

Management

False

Ticket

Removal

Next best

Automation

Pre-emptive

Event

Resolution

Root Cause

Analysis

Change & Outage

Correlation

Analysis

+ On-going insight

development

Service

Performance

Architectural

Environment

Analysts

Data Lake

Cognitive Delivery Insights (CDI) delivers deep and

meaningful analytics that drive overall service

improvement and automation coverage:

– Relevant insights that will make a material

difference on the quality of the service.

– Intuitive navigation.

– Insights to not only drive automation improvement,

but remove the causes of trouble.


–Watson visualization used to deliver intuitive and

standardized visibility across multiple subjects.

–Watson used to interpret and analyze non-

structured data: mails, ticket descriptions, client

feedback etc.



Insight and Recommendations


Control the utilization and costs of hybrid cloud

environments:

– See complete billing transparency across all vendors.

– Perform accurate chargeback.

– Deliver higher policy compliance.

– Identify server under and over utilization allowing

action to be taken to decommission and move

workloads, bringing IT spend under control.

– Cluster assets by usage and automatically tag them –

without requiring human input.

– Recognize patterns and quarantine assets that

demonstrate anomalous behaviour via policies and

notifications.

Anomaly

detectionGlobal asset

correlation

Data Lake

Savings

optimization

Compliance

benchmarking

Autonomous Governance

through Intelligent Hybrid Cloud

Optimization



33

Chat with IBM Watson on a variety of subjects

to scale the expertise of the organization and

accelerate the spread of knowledge:

– Intuitive user interfaces.

– Fast answers.

– Access to massive corpuses of knowledge

based on millions of person years of experience.


The platform has a standard natural language chat solution which can tackle many subjects:

– Brainstorming on architectural topics.

– Answering Service Desk Questions.

–Getting deeper insights into solution recommendations when creating a new solution.

– Interrogating the data lake information by asking a question, “what version of operating system has the most severity 1 issues in the

second half of last year” and receiving a Pie Chart back.

– Chat, triggering back end automation to collect information to enhance the discussion or execute tasks.

– Being able to load logs and diagnostic files into the chat for IBM Watson to analyze and discuss.

– Even ask the weather!

Platform Conversation



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Continual Pipeline of New

Functionality

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IBM Services Platform with Watson continues to evolve through its

ecosystem partners and developers, extending the value to clients.

A diverse range of services:

– Platform core services

– Additional IBM capabilities

(e.g. Blockchain)

– Ecosystem

partner services

(e.g. CA, Snow, etc.)

Ecosystem Partners and Developers

Ecosystem Partners provide:- Services and capabilities

IBM provides:- APIs/SDKs

- Cognitive

Knowledge Base

- GTS Garage

Ecosystem Partners and Developers build services and

capabilities on the Platform:


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DevOps operates at two levels within the platform:

1. The development, deployment and management of

the platform itself and its content (the platform will

be deployed to each geography).

2. The development, deployment and management of

the content from the platform into position for

managing the clients environments.

Advantages:

– Faster initial implementations.

– Continuous delivery of functionality.

– Faster delivery of features.

–More stable operating environments.

– Faster resolution of problems.

– Improved communication and collaboration.

–More time to innovate.

Dev Ops


Continual Pipeline of New Functionality

Platform DevOps

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Watson evolves all automation and analytics to be able to achieve more

Before Example Result After Example Result

Deterministic Dynamic Automation receives

events and matches them

directly with automations to

resolve.

Events which have more than

one potential resolution can’t be

fixed by automation.

Non-

deterministic

Dynamic Automation identifies event

patterns, runs associated diagnostics

and then executes automations to

address the root cause.

Events with multiple causes and

potential remediation's can be

remediated.

Structured Robotic Process Automation can

only process structured input.

Service catalogues and forms are

needed to direct behaviour.

Unstructured The meaning of unstructured mails,

tickets, chat conversations can be

extracted and used to direct

automation.

Increased volume of use cases

that can be addressed without

human intervention.

Manual Requirements and baselines are

identified manually from

customer requests.

Days spent that could be better

used engaged in collaborative

client dialogue.

Automatic Requirements and baselines are

automatically extracted in minutes.

Allows for co-creation process

with client (i.e. fast confirmation

of needs and subsequent tuning)

enabling high quality solutions

tailored to business

requirements.

Limited by

current

experience and

status quo

Change risk ratings based on

experience and estimation.

Incorrect assessments leading to

over and under management of

changes, resulting in Incidents as

a result of change.

Statistically

proven

Change and incident analysis with

natural language processing,

provides predictive change risk

analysis based on historical fact.

Increased accuracy of change

risk analysis resulting in fewer

incidents as a result of change.

Technical

queries &

navigation

Structured database queries to

extract information. Navigation

through visualisation of data.

Harder than it needs to be, as

you need to know what you are

looking for and how to get to it.

Conversation Natural language discussion that in

the background formulates and

collects the required information.

Quicker more intuitive access to

answers.

Individual

knowledge &

investigation

Information is used from many

sources of knowledge from ticket

history to knowledge

repositories, but its not possible

to distil a single source of truth.

Slow and limited discovery of

information.

Answers are based on the best

that can be found.

Vast

knowledge

corpuses

intelligently

mined

Curated knowledge on many subject

domains, enhanced by experience

and results; accessed via a

conversation.

Quick resolution to the best

answers.

The best answers available.

What’s next for the IBM Services Platform with Watson

• Expansion of platform content

• Double the number of feeds into the data lake (to 250)

• Publish platform APIs and SDK

• Community enablement for social curation of knowledge content

• Cognitive assistants with conversational interfaces for multiple roles

(architect, support agent,…)

• Further cognitive enrichment of robots and existing standard

automation

• Additional tailorable cognitive insights, e.g. deep root cause analysis

• 100+ new standard patterns for hybrid cloud

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1M+ RPA

Actions

440K Servers with

Dynamic Automation10M Incidents

Processed

7500+ Unique

Automations1000 GTS Experts 500+ Clients with

Cognitive Insights

800+ Clients Automated

135K Servers

Capacity Mgmt

251K Servers

Endpoint Mgmt

Successful Deployments

IBM Watson

Data Lake


ITaaS Environment

Client Workloads

Composable Services

Traditional IT Private Cloud Public Cloud

Design

Optimize

Manage

41

01 IBM’s Data Lake

Delivers recommendations to drive improvement plans to

enhance overall availability and service quality:

–Groups common resolutions together.

– Allows comparison to best of breed.

– Helps inform investment decisions and improvement priorities

based on statistical facts.

– Example client:

– 1,889 servers analyzed

– 171 highly problematic servers found

– 120 Major Incidents per month

– Acted on recommendations resulting in bottom line:

– Problematic servers reduced by 84%

– Severity 1 incidents reduced by 60%

– Total Incident duration reduced by 40%

Insight and Recommendations

Example: Reduce Severity 1 and 2

Server Incidents

Highly Problematic

Environment

Improvement

Recommendations

Problematic Reliable

Deployed to 250 GTS Managed SO

clients over the past 2 years.

400,000 servers with more than 290

distinct OS versions on 2,300 machine

make/models.



42

IBM is positioned as a Leader in Everest Group IT infrastructure automation

Peak Matrix solutions 2017

(TM)

Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix™ for solutions – IT infrastructure automation

43

IBM is in the Winner’s Circle 2016 for intelligent automation

HFS Blueprint

44

Unleash a new way to do business

Unmatched

service quality and

reduced downtime

with capabilities

like preemptive

maintenance and

Dynamic and Robotic

Process Automation

Optimized

operating costs

with capabilities

like autonomous

governance

Pervasive

security,

end to end

with capabilities

like risk-based

continuous

patching and

continuous

compliance

Continual

pipeline of new

functionality

through

capabilities like

DevOps

Increased

business agility

and innovation

with capabilities

like self-service

and automated

provisioning

Imagine you are

excited about

launching your new

app and need the

right infrastructure

to ensure its

success.

After you decide on

your infrastructure

solution, you’ll want

to bring the

environment up as

quickly as possible.

Once your app is

up, our Platform

runs the

environment,

preempting issues

and responding

to incidents.

When our Cognitive

Platform detects an

issue that requires

practitioner support,

it automatically

triggers a service

request.

Our Cognitive

Platform continuously

compares your

environment against

the “best of breed”

and recommends

improvements.

Let’s explore a use case for how IBM Services Platform with Watson will

transform every step of your journey with us:

From weeks to minutesChange in time it takes to turn a typical RFP

into a solution proposal when you arm

experts with cognitive solutioning tools

Within minutes, our Requirements Mapper drafts

an initial solution, which you and the IBM architect

refine together in real-time, using the

Solution Composer and Solution Analyzer.

+ Go from RFP to draft solution in minutes, not weeks

+ Automatically construct a solution informed by deep insights from previous

solutions and their real-life performance

+ Visualize the proposed solution and dynamically fine-tune it to deliver exactly

what your app requires

Your initial request For proposal asks for:+ The cloud native app to run on a public cloud

+ Microservices supporting the app to be deployed on a cloud-enabled WAS cluster+ Connecting the DB to your transactional on-prem System of Record

Imagine you are excited about launching a

new app and need the right infrastructure

to ensure its success

IBM Cloud Brokerage Services recommends

a set of services from your catalog, which you can

further refine. Once you’ve made final selections,

our Orchestrator automatically gets them up.

+ Jumpstart your services planning with the expert recommendations of

our Cognitive Platform

+ Automated fulfillment can spin up services faster and more reliably than

manual processes

+ Configure and provision the best mix of services with full visibility

across all your providers of choice

After you decide on your infrastructure

solution, you’ll want the environment

brought up as quickly as possible

From monthsto hoursChange in how long it takes to select

and provision new services when you

shift from traditional processes to

automated processes

Cognitive Delivery Insights learns patterns from

across many hybrid environments, then directs

Dynamic Automation to proactively prevent issues

and resolve unexpected incidents in your environment.

+ Cognitive monitoring systems can identify problems and predict issues before they

cause significant business impact

+ Dynamic automation of hybrid environments give your traditional IT cloud-like

capabilities, such as auto-scaling

+ When Cognitive Delivery Insights diagnoses an issue, it does more than fix the issue

at hand—it solves the root cause, too

Once your app is up, our Platform

runs the environment, preempting issues

and responding to incidents

Up to 95%Average reduction of time to execute

a remediation process when it is

fully automated

Agent Assist with Watson helps IBM experts determine

the right fix and the required parts to ship to you.

Then our Augmented Reality Support App guides

your on-site technician through the repairs—even on

equipment they’re not familiar with.

+ Agent Assist with Watson can diagnose problems and recommend actions

for a wide range of products

+ Cognitive insights enable us to predictively optimize our global supply of parts—

from most major vendors—to improve resolution times

+ Any tech can use IBM’s Augmented Reality Support App to learn

how to make repairs on any product

When our Platform detects

an issue that requires practitioner support,

it automatically triggers a service request

37%Reduction in problem determination

time when our agents use Agent Assist

with Watson

Our Technical Health Checks use our

experience to determine the “best of breed”

and our Virtual Architect suggests ways to

raise your performance to that high standard.

+ Technical Health Check determines the “best of breed” by understanding

what makes top performing environments excel

+ The Health Check’s heat map enables experts to easily prioritize opportunities

for improvement to choose the best next investment

+ Engage the Virtual Architect to learn evidence-backed strategies

for improving the performance of your environment

Our Platform continuously

compares your environment against the

“best of breed”—and recommends

improvements

From Twice/yr. to on-demandHow frequently a CIO can review the

health of their infrastructure when

shifting from manual processes to

automated services

GTP11188USEN-04