ICEflo - a SaaS solution for Implementing Change?

Why ICEflo?

http://www.iceflo.com October 2009v1d2

http://www.iceflo.com/

2 © 2009 Agenor Technology Ltd

ICEflo – What is it ?An innovative web based SaaS solution, designed specifically to manage time constrained change whilst protecting service availability

Changes of this type are managed via a Schedule of Events (SoE)

A solution with a unique real-time forecasting engine, continuous status monitoring and automated threshold alerting

A flexible and generic solution that can be applied to any business or technical change scenario

ICEflo is neither Project Management software nor Service Management software – but fills the significant gap between these product families

ICEflo facilitates the construction and execution of SoEs


When would you use it?Introducing a new application or infrastructure solution into Production service

Re-locating an existing business service to a new physical platform, perhaps in a new datacentre.

Upgrading an existing application or infrastructure solution – with either a functional enhancement or a maintenance release

Planning and executing a Business Continuity / Disaster Recovery event – both regular planned rehearsals and the “real-thing”

ICEflo is best used when time is constrained and when Service Level Agreements mean that availability is the top priority.

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ICEflo Positioning

Gartner Market Size Global - £800m pa

UK - £100m pa

Gartner Market SizeGlobal - £10bn pa

UK - £1bn pa

Deployment or Implementation

Solution Gap

Project Mgmt Solutions IT Operations Solutions

© 2009 Agenor Technology Ltd

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The Solution GapFeature/Attribute Current Tools ICEfloCreate task detail and associated schedule Continuous end time forecasting Global accessibility to single, accurate view of status Multi-timezone view of live schedule Automated communications (email & SMS) Fully integrated Service Catalogue Automated warning of “service availability at risk” Learn, improve and reduce risk Consolidated view of multiple implementations Real-time charting (gauges & gantt charts) Rapid, low cost global deployment Advanced management reporting

© 2009 Agenor Technology Ltd

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Product Features Process driven Multiple time zone capability

Standards supporting best practice Real-time charting (Gantt & Gauges)

Visual “health” status indicators (RAG) Continuous forward forecasting engine

Service Catalogue with SLA metrics Rapid, low-cost global deployment

Rapid & parallel SoE construction Flexible, graphical MI reporting

Integrated dependency management Auditing and event logging

Efficient SoE execution Automated, multi-channel comms

Real-time status updates Major event capability

Automated & dynamic scheduling Maximum re-use (via copy & cloning)

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The Spreadsheet VersionTask

Id Status Date Depndnt Start Durati

on End Activity Actioned By Reported To Notes

4.00 @ 09-May-08 17:40 to 18:30 UNIX Server Activity

4.01 Friday 17:30 00:10 17:40 On unixserver remove / moved old files George Yunix Andrew

Campbell

Rm /data/download/smartpay/host/old/*Rm /data/download/smartpay/swift/old/*

Mv /data/download/smartpay/host/* /data/download/smartpay/host/old/.Mv /data/download/smartpay/swift/* /data/download/smartpay/swift/old/.

4.02 Friday 17:40 00:05 17:45Disable alerting on 4thserver for 24 hoursDisable application cron jobs

George Yunix Andrew Campbell

/support/unixtools/start_maintC0568363su - smartcrontab -e (comment-out entries, marking with CMR number)

4.03 Friday 17:45 00:05 17:50

THIS TASK IS IN PLACE FROM PREVIOUS IMP. CONFIRM ALL CORRECTEnable TCP-wrappers around telnet on unixserver and otherserver. Test that telnet only works locally and ssh still works remotely. Resolve any issues - leave as before if cannot be resolved.

George Yunix Andrew Campbell

telnet localhosttelnet unixservertelnet otherserverssh unixserverssh otherserver

4.04 Friday 17:50 00:05 17:55 Confirm scp access/permissions/password for scpNicolas

SarkozyAndrew Campbell

If necessatry, as oracle, run ssh-keygen, with no passphrase on thirdserver (do NOT do this if ssh keys for oracle already exist)ssh-keygen -t rsaVerify that the same private key is installed for oracle on thirdserver and server06Copy ~oracle/.ssh/rsa.pub from thirdserver to end of ~oracle/.ssh/authorized_keys on 4thserverConfirm connectivity as oracle from 4thserver:ssh server06ssh server07a

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The ICEflo Version

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ICEflo – Increased Control

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Real-Time Gauge Status

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Home Page

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Defining Tasks


Structure Replicated for Backout SoE

SoE Structure

Pre-Imp Phase Implementation Phase Post-Imp Phase

Stage 1

Head

er

Chec

kpoi

nt

Stage 3

Head

er

Chec

kpoi

ntStage 4

Head

er

Chec

kpoi

nt

Stage 5

Head

er

Chec

kpoi

nt

Stage 6

Head

er

Chec

kpoi

nt

Stage 4

Header

Checkpoint

3.12 Task Level Detail – Team – Role - Person




Task Status & Dependency Indicators

Stage 2

Head

er

Chec

kpoi

nt


Scheduling Schematic

Service Down Time

Service Protection

Period

SoE Actual/Forecast

End

Service Up Time

SoE Actual/Forecast

End

SoE Actual/Forecast

End

SoE Actual/Forecast

Start

Timeline

Green RAG

Amber RAG

Red RAG

Agreed Change Window

Maintenance Window / DR RTO


•Task Lifecycle

During Construction

Construction

Review

Approved


•SoE Lifecycle

During Construction

Construction

Review

Approved

ScheduledCommitted

Initial


•Task Lifecycle

During Execution

Committed

Available

Active

Complete


Committed

Active

Complete

Closed

•SoE Lifecycle

During Execution

Post ImplementationPhase

ImplementationPhase

Pre-ImplementationPhase