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Al-Khouri, A.M. (2012) 'Identity Management Infrastructure in the UAE', FutureGov Forum, February 21-22, Jakarata, Indonesia.
Citation preview
Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
www.emiratesid.ae© 2010 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية
Shangri-La Jakarta, Indonesia
Identity Management Infrastructure
United Arab Emirates
Venue:
We build the future economy
Key Note:
Date: Tuesday – 21 February 2012 Time: 1:40 PM
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
Agenda
• Introduction: Emirates Identity Authority
• Strategic Plan 2010-2013
• Strategic Initiatives
• Reflections and Learned Lessons
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
Agenda
• Introduction: Emirates Identity Authority
• Strategic Plan 2010-2013
• Strategic Initiatives
• Reflection and Learned Lessons
• Emirates Identity Authority
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
About Emirates Identity Authority
Emirates Identity Authority is an independent
federal government organization, established by the
presidential decree no. (2) in 2004, tasked to develop
a national identity management infrastructure for
the government of the United Arab Emirates.
The infrastructure is envisaged to support
e-government progress and strategic planning and
decision making in the country. One of the key
components of the infrastructure includes producing
national identity cards to all population in the country;
citizens and legal residents, that will act as the
primary means through which people’s identities will be
identified and authenticated (i.e., through a unique
identification number, smart card, and biometrics).
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
About Emirates Identity Authority
Emirates Identity Authority is an independent
federal government organization, established by the
presidential decree no. (2) in 2004, tasked to develop
a national identity management infrastructure for
the government of the United Arab Emirates.
The infrastructure is envisaged to support
e-government progress and strategic planning and
decision making in the country. One of the key
components of the infrastructure includes producing
national identity cards to all population in the country;
citizens and legal residents, that will act as the
primary means through which people’s identities will be
identified and authenticated (i.e., through a unique
identification number, smart card, and biometrics).
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
Global Drivers of Modern Identity Systems
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
UAE Program: Key Objectives
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
Agenda
• Introduction: Emirates Identity Authority
• Strategic Plan 2010-2013
• Strategic Initiatives
• Reflection and Learned Lessons
• Strategic Plan 2010-2013
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
Setting Directions ?
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
Key Strategic Components
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
Strategic Plan 2010-2013
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
Strategic Plan 2010-2013
Population
Enrolment
Developing
Applications
Infrastructure
DevelopmentOrganisational
Systems
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
Agenda
• Introduction: Emirates Identity Authority
• Strategic Plan 2010-2013
• Strategic Initiatives
• Reflection and Learned Lessons
• Strategic Initiatives
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
Strategic Plan 2010-2013
Population
Enrolment
Developing
Applications
Infrastructure
DevelopmentOrganisational
Systems
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
Enrolment Process
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
Strategic Initiatives: Enrolment Process Reengineering
Population
Enrolment
Developing
Applications
Infrastructure
DevelopmentOrganisational
Systems
• Business Process Re-Engineering
• Capacity Increase: 30,000 a day• Linking Enrolment to Services• Linking Enrolment to Residency
issuance for expats
5.8 Million enrolled.
In contrast of: 1.2 million people were enrolled from 2005 to 2009.
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
More than [60] Registration Centers
across the country
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
Population
Enrolment
Developing
Applications
Infrastructure
DevelopmentOrganisational
Systems
Strategic Initiatives
• Integration Platform
• Online Validation Gateway
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
Keeping Population Register up to dateSupport Decision Making
Integration Platform
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
Integration Platform Architecture
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
ID Card: Not just another plastic card !
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
Primary Goals
• Authenticating ID card holders
• ID Validation
• Digital Signature and Time Stamp
Validation Gateway Services
Strategic initiative designed to support the development of digital & knowledge
economy in the UAE… and envisaged
to introduce a radical change in
how G2C services are provided both in
Public and Private sectors.
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
Validation Gateway General Architecture
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
Validation Gateway General Architecture
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
… the Digital Economy is an Information and Knowledge-Based Economy
“The new source of poweris not money in the hands of a few
but informationin the hands of many”
John Naisbitt
Digital Economy: what is it ?
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
Digital Economy: Critical Considerations
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
Infomediaries role in electronic transactions ...
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
Agenda
• Introduction: Emirates Identity Authority
• Strategic Plan 2010-2013
• Strategic Initiatives
• Reflection and Learned Lessons• Reflection and Learned Lessons
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
Technicality …
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
Scope Creep …
• “is the piling up of small changesthat by themselves are manageable, but in aggregate are significant.”
http://management.about.com/cs/projectmanagement/a/PM101.htm
• “… adding features and functionality (project scope)without addressing the effects on time, costs, andresources, or without customer approval.” (PMBOK)
“the change in a project's scopeafter the project work hasstarted. Typically, the scopeexpands by the addition of newfeatures to an already approvedfeature list.”
http://www.mariosalexandrou.com/definition/scope-creep.asp
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
Business Operating Model …
Current Focus Long Term Focused
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
False Acceptance
Vs.
False Rejection
• Fingerprints
• Iris Recognition
• Facial Recognition
Choice of Biometrics ….
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
SDK – Tool Kit
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
SDK – Tool Kit
the UAE Government has taken the lead to develop and distribute the toolkit for the ID card integration.
In Europe, Malaysia and South Korea that are major users of national ID cards and PKI, the toolkit and ID card integration is left
to the service and solution providers .
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
SDK – Tool Kit
Dubai Courts: the use of card readers shortened data entry process from
10 minutes to 5 seconds.
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
SDK – Tool Kit
Study1: Readers will yearly save 2 million working days
Study 2: PKI authentication yearly savings $1 trillion
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
Dimensions of eBusiness Performance
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
Management…
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
Famous Triangles !
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
Organisation Focus Pillars …
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
Excellence Criteria
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
The New Players in Government Business …
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
Customer Service Development Initiative
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
Change Management …
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
What do you see ? …
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
Building Blocks of Change Phases …
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
Organisation Productivity during Change …
Wish for immediate success
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
Performance Management …
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
Balance ScoreCard [Performance Monitoring]…
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
Strategy Support Office was established to follow up on strategic and operational
KPIs, and the 3Es: Efficiency, Effectiveness, Efficacy.
Leadership uses Balance Scorecard to monitor
organisational performance.
Monitoring tool …
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
Dr. Ail M. Al-KhouriDirector General | Emirates Identity Authority | United Arab Emirates |[email protected] | www.emiratesid.ae