Improving Performance with Social Business Solutions - Featuring: Premier Healthcare Alliance

Improving Performance with Social Business Solutions – Featuring: Premier healthcare alliance

AGENDA

PERFICIENT

• The Future of Social & Web Experience• Where to Find the ROI• Leading with the Business

PREMIER HEALTHCARE

• Industry & Business Challenges• Resource Prioritizing• Social Insights & Analysis • The Premier Social Solution• Premier’s Social Core Principles• Premier’s Social Value Components

Q&A• Chat

Agenda / Speakers

Jonathan DistadDirector, Portal & Social Solutions

[email protected]

Denise Hatzidakis Chief Technology Officer

[email protected]

Perficient Profile

Ideally positioned as the GO TO Partner for IBM

• An IBM “5-Star Premier” Business Partner since 1997• SVP, SVI and VAP Authorized Reseller across all Brands in U.S.• Healthcare and Retail Industry Authorized Solution provider• IBM Lab Services (ISSL, ISSW and ISSIM) go-to market partner• IBM Education Authorized Training Partner/ATP and Training reseller

Thriving and Growing Organically and via Acquisition• Public, NASDAQ: PRFT• 2000 Colleagues• $350M 2012 Revenue Run Rate• Local Sales/Delivery offices• Offshore Development Center in Hangzhou

China

IBM Recognition• Integration Excellence Award - 2012 • Business Analytics Award Winner - 2012• IOD Best of Show “Retail Pathways – 2011• Lotus Most Distinguished Partner – 2006, 2008, 2011• 2010 IOD Industry Warehouse Pack Partner of the Year• 2010 Lotusphere Best WebSphere Portal Solution – Finalist

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More experience, more return

5

Where is the trend and ROI?

6

Key Points:• decision is moving from

IT to CMO-suite• more focus will be on

OOB functionality and integration

• Time To Value is nearly instant for these users

• Gamification will be a key player

We are getting closer

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Key Take Aways

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• Focus on business needs and allow technology to follow

• OOB functionality is key – especially around mobile web and mobile application to a social platform

• Drive results around key business requirements and power users

• Look for interoperability – two/multi-way integration

• social will not replace how you do business but it will enhance and create transparency

A Healthcare Performance Improvement Alliance

Healthcare and Social Business

11 PROPRIETARY & CONFIDENTIAL – © 2012 PREMIER INC.

Challenging Issues for our Members

Cuts to Existing FFS System• Market basket reductions• DSH cuts• Nonpayment for anything

preventable or unnecessary

Disrupt Existing System• Bundled Payments• Innovation Center • Demonstrations• ACOs

Track 1“Push”

Track 2“Pull”


Healthcare is a very special industry because• it is personal and emotional• health is a form of public infrastructure that supports labor

stability, mobility, and productivity and defends against the ruinous societal and economic impact of pandemics

• it is highly dynamic with the continual introduction of new drugs, new treatments and protocols, and new technology.

And from a business perspective• It also doesn't behave with the same demand and supply market

behavior as most industries due to the inelasticity of demand

The healthcare industry


Communication is shifting to public, more open forums. • Less money spent on Mailings, websites, etc• Interactions – user-generated content, community, rapid distribution, and

open/two-way dialog

Patients (or consumers) are taking a more active role in their healthcare.

• New opportunities for patients to manage their health• New avenues of communication

Increased access to information means patients are demanding more transparency.

• Increased transparency on cost, values and outcomes

More instant feedback can help both consumers and organizations. • Listening to customers and patients to adapt and create products and services• 49% of people polled expect to her from their Dr when requesting an appt of

follow up via Social media within a few hours

How Social Business is affecting the business of healthcare

*April 2012 - Health Research Institute, PwC


Social information is impacting how and when patients select treatment and providers.

• 40% of people polled – Information found in social media would affect their healthcare experience – dealing with chronic disease, diet and exercise, physician choice

Social media allows for higher levels of trust. • Trust comes from human interactions/relationships• You want to connect with the people providing you care .. Not the institution

Social media is evolving from a marketing tool into a business strategy.• Social business extending to customer service, innovation, and service/product

development

Providers can use social media as an outcomes-based measurement.• Provides a new medium for collaboration for coordinated care

Health insurers can use social media to help focus on population.• Focus can be placed on populations and understanding the needs of existing and

potential members

How Social Business is affecting the business of healthcare

*April 2012 - Health Research Institute, PwC


Social Learning: It allows great ideas, and expertise to be shared efficiently and globally.

Healthcare and Social Learning

“PICU without Walls”

They are using Social Business technology to redefine education for doctors, nurses and other caregivers.

Their solution connects to doctors and caregivers in remote areas of the world to provide expert training on how to treat children with life-threatening illnesses.

They have created an interactive, virtual, education solution that replaces old apprenticeship models.

This gives them much more effective and efficient reach with a much broader impact on the health of many more children.

Putting the right information in the hands of the right people at the right time has had a significant effect on reducing infant mortality.


Capturing, linking and analyzing social content.

Resource coordination and prioritization

Chilean Red Cross

Using a cloud-based disaster and resource management solution, “enabling employees and volunteers to coordinate and synchronize relief efforts more efficiently and respond to crises faster, exchange information across geographies using any type of device, and help mobilize rescue specialists and required emergency aid items swiftly.”


Presbyterian Westside Healthcare

The hospital was able to quickly identify gaps and conflicts in its processes—some of which had been causing inefficiencies for years.

For example, by using the solution, the hospital was able to design a process to ensure medications were available for new procedure designs for the new hospital.

It was also able to identify where gaps existed that led to mitigation activities to ensure patient safety.

Further, the hospital gained the ability to discover gaps in scheduling and connect departments so that patients are transferred efficiently.

Innovation

Captures and refines ideas


Making better quality decisions based on better quality information.

Insight

All of the case reports and comments that you see doctors write on those ubiquitous charts at the end of a hospital bed or dictate into a digital recorder are valuable data points.

Not only for your case but for all the other cases that may benefit from the description of the diagnosis, treatment and outcome of your case.

Other doctors and nurses, and radiologists etc. may add to comment on, and refer to that content.

A lot of this content is observational. It is unstructured all mostly social. It is kind of like a specialized blog entry.

Content that benefits not just the author but also others and almost always involves many authors who are collaborating.

All of this material is rich fodder for deep analytic engines.

The Premier Healthcare Allianceand

PremierConnect


Performance Improvement in Healthcare

Saving Lives, Saving Money without compromising the quality of care

The new normal in healthcare…

Turning Data into Actionable Insight and Information

And making It available to

The right person, at the right time in the right place


The problem isn’t data …

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It’s about turning data into actionable information

The problem is not that we need more data. The issue is that we need to get a handle on all these data points and turn them into something…

Into Information, Insight and Intelligence

And to make those insights available at the right time, at the right place, for the right individuals

The Premier Healthcare Allianceand

PremierConnect


Premier is the nation’s largest healthcare alliance

Our mission: To improve the health of communities

Owned by

83,000+Alternate sites

of care

$4.2 BILLIONsavings in 2011

$43 BILLIONin group

purchasing volume

2,600member hospitals

Database representing

Five-time winnerof Ethisphere’s

most Ethical Companies

award

Award-winning environmentally

sustainable program

200healthcare providers

Malcolm Baldrige

Award for Quality

winner1 in every 4

U.S. discharges

24 PROPRIETARY & CONFIDENTIAL – © 2012 PREMIER INC. 24

©2011 Premier, Inc.

"Implementing best practice is replicating yesterday. Innovation is designing tomorrow.“

— Paul Sloane

Premier’s Collaborative Methodology™

25 PROPRIETARY & CONFIDENTIAL – © 2012 PREMIER INC.25

MOVEMENT TO INTEGRATED CARE, NEW PAYMENT MODELS AND RISK

Population management• Population analytics• Care management• Financial modeling and

management• Legal• Physician integration

High-value episodes• DRG and episode targeting• Care models and

gainsharing• Data analytics• Cost management

High-performing hospitals• Most efficient supply chain• Best outcomes in quality, safety• Waste elimination• Satisfied patients

Bundled payment

Shared savings

Value-based purchasing:HACs, quality, efficiency, cuts

Our journey to care integration

Capitation

Partnership for Patients








Bundled payment

Shared savings



Capitation


2003 - 2009

Avg. improvement from 4Q03 to 3Q09 in

all clinical areas(24 quarters)

55.7%

Evidence-based Care Improvements

CMS/Premier HQID Project Participants Appropriate Care Score: Trend of Quarterly Median (5th Decile) by Clinical Focus Area

October 1, 2003 - June 30, 2009 (Year 1, 2, 3, and 4 Final Data; Year 5 and 6 Preliminary)

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Heart Attack Heart BypassSurgery

Pneumonia Heart Failure Hip and Knee SCIP Stroke

Clinical Focus Area4Q03 1Q04 2Q04 3Q04 4Q04 1Q05 2Q05 3Q05 4Q05 1Q06 2Q06 3Q06 4Q06 1Q07 2Q07 3Q07 4Q07

1Q08 2Q08 3Q08 4Q08 1Q09 2Q09 3Q09

Clinical Area

Improvement(percentage points)

Heart Attack 26.0%

Heart Bypass 59.4%

Pneumonia 68.1%

Heart Failure 58.1%

Hip & Knee 66.7%








Bundled payment

Shared savings



Capitation


2003 - 2009

15% increase in EBC rate

97% in TPT

27% reduction in O/E

76% in TPT

$906 decrease

77% in TPT

If all hospitals achieved these results, an additional 63,801 lives and $23B could be saved each year.

Evidence Based Care Mortality Cost of Care








Bundled payment

Shared savings



Capitation


2003 - 2009








Bundled payment

Shared savings



Capitation



PremierConnect

The PremierConnect (PC) Platform was created in response to feedback from members across the alliance:

• “You have my data; tell me where I have opportunities to improve my performance.”

• “Help me easily connect with other members across the alliance who have similar interests and challenges – or who have solved the issue I currently face.”

• “Highlight best practices that I can use to address my performance opportunities and provide staff a searchable repository of content to properly resource and jump-start our strategic initiatives.”

• “Help me leverage all of our data so that we are less reliant on more one-off solutions requiring more interfaces, more staff to support, and more fragmented data sources.”

The Premier Connect Platform Overview


Bringing new value through a unified technology platform

“You have all of my data, tell me where to find my quality

and cost opportunities.”

“How can I access leading best

practices knowledge in a

simple and efficient way?”

“The Premier alliance is a huge network, how can I find people with similar interests and issues? “

Responding to members’ needs to deliver actionable data, best practice content, and

collaboration tools

to accelerate their performance.


Three core principles

ConnectingDATA

ConnectingKNOWLEDGE

ConnectingPEOPLE

Business analytics & intelligence

Integrated data across

the continuum

Alliance-wide content

contribution

Role-based access to

contentCollaboration Business

networking

Actionable Information Best Practices Communities


Integrated access to apps, content, and communities

Knowledge

Communities

Actions

Access apps and personalized actions

feed

Syndicated content with insights from

hundreds of members searchable best

practices

Online communities supporting national and local collaboration


Access apps and personalized actions feed with new knowledge and community updates.

Integrated access to apps, content, and communities


Connect to syndicated content with insights from hundreds of members and thought leaders across the nation Searchable best practices from top performers

and Premier Collaboratives

Knowledge aggregated from members of the alliance


Communities connect members across the alliance

Premium Communities Connect with Members

Collaboration among members with social business capabilitiesSpecific support for formal cohorts and collaboratives

Can support local private networks.


Members relationship with PremierConnect

PremierConnect

Alliance

PremierConnect

Select

Support for the entire alliance with public content and GPO member resources

Optional programs covering many domains which include analytic apps, subject specific knowledge, and communities

ANALYTICS via APPS FOR MULTIPLE STAKEHOLDERS

BEST PRACTICE KNOWLEDGE SHARING / DOCUMENT MANAGEMENT

ONLINE COMMUNITIES SUPPORT LOCAL AND NATIONAL COLLABORATION


Members relationship with PremierConnect

PremierConnect

Alliance

PremierConnect

Select

Support for the entire alliance with public content and GPO member resources

Optional programs covering many domains which include analytic apps, subject specific knowledge, and communities

PremierConnect

Enterprise

All-in model with Premieras a key strategic technology partner supporting a custom data warehouse & knowledge platform

ANALYTICS via APPS FOR MULTIPLE STAKEHOLDERS

BEST PRACTICE KNOWLEDGE SHARING / DOCUMENT MANAGEMENT

ONLINE COMMUNITIES SUPPORT LOCAL AND NATIONAL COLLABORATION


The Premier Data Alliance – value components

PremierData Alliance

Premier Exchange

AnalyticsCenter of

Excellence

Premier Connect

Enterprise

Delivery Partners

Partner Offerings

Private Com-

munities

Premier Connect

Data

Private Warehouse

• Collaborate• Innovate• Create• Accelerate• Network• Share• Connect• Deliver


Extensible enterprise data warehousing, collaboration and content management platform.

Mitigates issues of scarce and highly specialized talent to deploy solutions with speed and scale.

Member ecosystem and marketplace for sharing assets creating significant value acceleration.

Data Alliance Collaborative to increase member-to-member collaboration and shared use case implementation.

PremierConnect Enterprise

Private use of the PremierConnect platform

Primary

Care

Physicians

Post Acute

Care

Specialists

Ancillary

Pro

viders

Pharmacy

Hospice

Long Term C

are

Home Care

Public H

ealth

Hospital(s

)

Ad hoc analytic tools

IBM/Premier Data Model

Extensible Enterprise Data Warehouse

Enterprise Content / Document Management

Enterprise Collaboration

Use of out-of-the box Premier Apps


PC Enterprise

Data Alliance Cooperative

PC Private Warehouse

PC Private Warehouse

Data / Data Model

Communities

Content

Apps


PremierExchange

Means to access shareable assets from Premier, 3rd parties, & other alliance members

Envisioned content• Finished Apps• Processes• Designs• Rules & algorithms• Data Model extensions• Code • Data


Largest interconnected community of healthcare providers in the industry

Premier

The platform allows us to meet our members where they are with a personalized experience to:

• Connect staff with our members, and our members to each other

• Engage in best practice and knowledge-sharing

• Participate in communities of interest and stay connected to Premier’s formal collaboratives

• Stay informed on industry insights like healthcare reform activity

• Access Premier apps and associated value-added content

• Leverage integrated data which highlight new types of opportunities, with the ability to be alerted to new content

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QUESTIONS

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www.perficient.com/Thought-Leadership/Social-Media/Blogs

• San Francisco, Tuesday, December 4th at Morton’s Steak House

• Chicago, Tuesday, December 11th at Ruth’s Chris Steak House

• Minneapolis, Thursday, December 13th at SEVEN Steak House

Jonathan DistadDirector, Portal & Social Solutions

[email protected]

Denise Hatzidakis Chief Technology Officer

[email protected]

us.linkedin.com/company/perficient

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