WELCOME

TO

INFORTECOR SOLUTIONS

• Company Overview

• Company structure

• Infrastructure and facility

• Technology

• BPO Projects

• HR Practices, Recruitment &

Training

• Recruitment capability and

practices

• Training paradigm

• Performance mgmt & quality

• IPR protection & security

• Our value proposition.

• Our commitment

AGENDA

COMPANY OVERVIEW

Established in the year 1996.

Containing 50 employees.

We are into 4 main streams :

Training

Consultancy

Development

BPO Projects

A center of innovations.

Experienced Team, support.

Strong Management Focus.

•High skilled, vast experience

domain expertise

Infortecor Solution Pvt ltd

Training Development consultancy

Projects Soft

languages

Final year

Short Term

Long Term

Client

management

Placement

IT HR BPO

Voice

Non -

voice

Development

Training

COMPANY STUCTURE

Product

Application

INFRASTRUCTURE AND FACILITY

INFORTE COR SOLUTIONS

PVT Ltd.,

100% power Back up from UPS

Medical rest room, cafeteria

Well furnitured training room &

work space

Captive generators

HR admin room

CS admin room

T&D admin room

Well designed reception space.

PROJECT UNDERTAKEN

Start up Training

Marketing Placement

BPO Projects IT project

BPO PROJECTS

DATA ENTRY

PROJECTS

FORM FILLING

PROJECTS

CONVERSION

PROJECTS

Govt. DATA

ENTRY PROJECTS

TECHNOLOGY

One infrastructure setup of 50 seats

Certified LAN network cabling

24 hrs internet connection with up to 10Mbps bandwidth

Power backup: Online UPS for servers & agent PCs

24 hrs Generator for infrastructure & facility

Firewall for Security, Anti virus from Norton

IT – Infrastructure modeled on in-house intranet portal, used for

MIS/HRD and Operation

•Employee and Organizational Champion

•Administrative Expert and Service Provider

•Change Agent •Strategic Partner

HUMAN RESOURCES

Efficiency & Credibility initiatives

Immediate/Operational Focus

Pro

cess

es

Pro

cess

es

Advertisement Co-branded ads

Employee Referrals

Consultants

• 10 accredited partners aligned to our vision

•Constant Feedback

Dedicated

Resourcing

Group

Profile Matching

Preliminary screening

Functional Knowledge

Personal Interviews

Based on Client Inputs and Processes

Verbal Reasoning Test and Voice

Communication

GD, KB Skills, APTI Test , Voice and

Accent test

Orientation Problem Solving Capability, Overall Attitude &

Energy

Recruitment Capability & Practices

Our multi-stage recruitment process ensures we have stringent quality control

while operating at large scale at all times

Campus Drive

The initial screening / written tests are conducted by us as per client Standards &

Requirements

The top candidates are short listed / lined up for final interview and selection.

Based on the professional / location requirement of the Organization the suitable

,Educational Institutions are short listed and sent for approval for conducting the

Campus Drive at convenient dates

A mutually suitable date is frozen in consultation with all stake holders and the

process of selection will be completed.

RESUME

BUILDING &

GD/PI

EMBEDED

TRAINING

APP DEV

TRAINING

IT SKILLS

BUILDING

STATE OF THE

MATERIAL DESIGNED

WITH INPUT FROM

OVER 15 TOP

COMPANIES

WITH THE REAL TIME / HARD

CORE TRAINERS

SPECIALLY DESIGNED

MATERIAL WITH REAL

TIME EXMPls

TRAINING ON SOFTWARE

LANGUAGES

TRAINERS WITH BOTH TEACHING

AND INDUSTRY EXPERIENCE

TRAINING PARADIGM

PERFORMANCE MANAGEMENT & QUALITY

THE OBJECTIVES OF THE PERFORMANCE APPRAISAL ARE AS

FOLLOWS:

Provide feedback to the employees on their performance.

Assessment of Training needs.

Compensation(increment) decisions.

A Focus on Cost Savings to Client

A Focus on Delivering Services That are World Class

A Focus on Client Success Criteria

Collaboration with Client on Key Initiatives

Dedicated, Experienced Management

Domain and Process Expertise

Financial Strength

Strategic Partnership

Robust Quality Systems

Proven Project & Service Management Methodologies

Effective Transition and Implementation Model

World-class Infrastructure

We are committed to delivering measurable business benefits to the Client Our solution is characterized by:

Our Commitment

Balanced Scorecard based on Stack Ranking

3 4

2 1

Revenue or Cost per

contact, ROI

Retention,

Loyalty

Performance

Customer Satisfaction Financial Performance

Pro

cess

es

Peo

ple

Product / Service

Performance Staff Motivation

Incentives

Employee Satisfaction

leading to Retention, Loyalty,

Growth

Volumes,

Productivity,

Quality

Balanced Scorecard

Accuracy of contact forecast

Training & documentation

Employee turnover

Employee Satisfaction

Accuracy and timeliness to

meet Contractual obligation

Process Conformance

Timeliness of reports

Employee Satisfaction

Productivity

Call Abandonment rate

Average Handle Time

Average Talk Time Average Hold Time

Average Queue Time

Average Speed of Answer

Longest Queue Call

End to End Process Audit

Product Performance

ROI

Overall operation cost

reduction

Overall service Efficiency

Phone Utilization/Occupancy

Cost per call minute

People productivity measures

Financial Performance

Customer Satisfaction

First Contact Resolution

Time to resolve

Percentage of resolution

Escalation of unresolved to

appropriate authority

Customer call-back accuracy

Customer Experience Audit

Customer Satisfaction

IPR Protection and Security

Physical Security

Restricted access to the production area

Physical segregation of separate projects

Separate visitor/ service entrance

Secure server room with restricted access

Logical Security Network Security

Role based access to servers

Segregation of servers by function

(i.e. development, testing, operations)

Segregation of servers by customers and projects

Restricted and controlled access to CD Writers.

Password/ user ID based log in

ISA driven authentication mechanisms

FTP permissions to only authorized managers

Logical LAN sub segments

Audit trails

Administrator/DBA autonomy for access

Norton anti virus software

Firewalls

Back up / archival of critical software and

all logical volumes

Achieving Mutual Success along with the Client

Client objectives

• Cost-effective outsourcing solution

• Higher productivity and efficiency in processes

• Consistency in performance

• Close working relationship with BPO partner

Infortecor solutions pvt ltd objectives • Extending the Relationship

• Relationship with world-renowned client

• From single-process to multi-process outsourcing

Client Benefits

• Business process optimization by

us

• Immediate cost-effective results

• A stable long-term relationship

with steady improvement

• Quality processes

• Our 100% commitment to success

Our Benefits

• A steady, long-term process

• Reference customer for BPO

• Expanded service opportunities

• Returns on investments made, through

long-term relationship

• Ramp-up opportunity for business

growth

• Pride in working with on behalf of a

world class company like the Client

OUR VALUE PROPOSITION

ADDRESS : ITCS, Eagle Arcade, #578,

2nd floor,36th Cross, 2nd Block ,

2nd Main, Rajaji Nagar,

Bangalore – 560010.

+91-8904077879 / 080-6066 7777

info@infortecorp.com