What do

Customers Think

about your Organization

Will they

Recommend you to

others?

How Do your

Employees treat your

Customers?

YOUR CUSTOMERS.. IGNORE THEM… THEY MOVE to the competition

EXCEED THEIR EXPECTATIONS…. THEY BRING MORE CUSTOMERS….

The Challenge ….How do you measure the Customer Experience??

Traditional tools are TYOUR CUSTOMERS.. IGNORE THEM… THEY MOVE to the competition

EXCEED THEIR EXPECTATIONS…. THEY BRING MORE CUSTOMERS….

The Challenge ….How do you measure the Customer Experience??

Eliminate the Guess Workin Customer

Satisfaction.

And Really Measure the Customer Experience ....

VERSATILECreate on the fly questionnaire Option to use Pre-defined templates .

Multi choice, open ended, rating based, and even the Matrix based question types.

Create layouts consistent with the brand philosophy

Encourage higher participation through lucky draws.

Broadcast or narrowcast surveys to selective location.

Capture the voice of the transaction .Record the entire conversation between the customer and the service representative .

Identify what went wrong How effectively was the customer handled Gaps in employee training

Insight Device

Small Form Factor Touch screen enabled Device.Battery operated option.Customer Feedbacks are transmitted to the dashboard in Realtime.Conversation can be stored locally and periodically pushed to the server

Insight DashboardUnified Continuous view of what customers feel .Drill down analytic engine tracks responses, complaints, feedback Access realtime of voice recording of transactions Detailed comparison across branches ,employees .

Insight lets do more than simply measure customer satisfaction — you can influence it

Insight

Completely eliminates the layer between the management and the customer

Provides Clear unbiased view of your customers needs and expectations

Fosters better customer retention to create a better customer centric organization .

Insight Feedback Devices

Insight Server

Insight Dashboard

Insight Architecture

Eliminate the Guess Workin Customer

Satisfaction.

And Really Measure the Customer Experience ....

INSIGHT COMPONENTS

INSIGHT DASHBOARD

INSIGHT SERVER

CUSTOMER FEEDBACK DEVICE

Handhelds Kiosk / Lobby models

Desktop / Wall mount

INSIGHT COMPONENTS

Screen size & input formatsMobile touch screen devicewith screen size from 3.5” to 5.5”

Survey optionNetworked / Standalone

ConnectivityWired / Wireless

Maximum Surveys25 at any given instance

PowerRechargeable Lithium Ion battery

Handhelds

Screen size &input formatsSizes form 15” to 42” LCD switch touch screen features

Survey option Networked / Standalone

ConnectivityWired / Wireless

Maximum SurveysUnlimited

Power100-240 V AC

Kiosk / Lobby models

Screen size & input formatsSizes from 8” to 15“ with touch screen features”

Survey optionNetworked / Standalone

ConnectivityWired / Wireless

Maximum SurveysUnlimited

Power100-240 V AC, Battery powered option available on request

Desktop / Wall mount

Optional featuresCard reader, Keyboard/ Onscreen keyboard option

Plays Promotional Media During Idle Times

INSIGHT DASHBOARD

INSIGHT DASHBOARD

INSIGHT DASHBOARD

INSIGHT DASHBOARD

INSIGHT DASHBOARD

INSIGHT DASHBOARD

Benefits

Connects Management to the customer

Anticipate customerneeds

Fine tune customerofferings

Benefits