Upload
ca-technologies
View
529
Download
3
Tags:
Embed Size (px)
DESCRIPTION
In today's application economy, enterprise organizations realize that it's their applications that are the heart and soul of their business. If their application users have a bad experience, their revenue and reputation are at stake. Anand Akela, Senior Director, APM Product Marketing, CA Technologies, presented at Cloud Expo 2014 in Santa Clara where he discussed how a user-centric Application Performance Management solution can help inspire your users with every application transaction. Learn more about APM http://ca.com/startattheend.
Citation preview
Application Performance Management (APM)
Inspire Your Users With Every App Transaction
Anand AkelaCA Technologies @aakela
The App Economy
Business Reputation Relies on App Experience
APM to Strengthen User Interactions
Agenda
1
2
3
Application Market Landscape
$77 BillionMobile app stores revenue in 2017 2
$151 BillionApp Economy by 2018
(Ads, DLs, & Purchases) 1
268 BillionMobile apps download
by 2017 2
Plan to publish 5 or more apps in 2014 (up 36% from 2013) 3
60% OF DEVELOPERS
1 AppNation, “State of the App Economy Report”, 7/2013; 2 Gartner, “Predicts 2014: Apps and Personal Cloud…”, 11/2013; 3 Digital Strategy Consulting, “Global App Trends”, 2/2014
And Users Are Happy to Expose
Those FlawsTo The World!
And Users Are Happy to Expose
Those Flaws
5 © 2014 CA. ALL RIGHTS RESERVED.
APPLICATION ECONOMYTHIS IS THE AGE OF THE
USERSAND IT’S ALL ABOUT THE
LOYALTY?HOW DO YOU EARN THEIR
Application Performance Management Solution
DEEP VISIBILITY INTELLIGENT ANALYTICSENTERPRISE SCALE
Proactively Manage the ApplicationsThat Drive Your Business and Reputation
What has APM got to do with Water???
Water Pressure This is similar to
infrastructure monitoring
Water Quality This is similar to application
quality
Both have to viewed concurrently
Look at EVERYTHING that touches the application
Application Performance Management (APM)
APPLICATION ROOT CAUSE ANALYSISDiagnostics/Root-Cause Analysis/Transaction Tracing/Triage
APPLICATION ANALYTICSIT Operation Analytics Multi-Metric Correlation
END-USER EXPERIENCEApp Performance Over the Network and Servers
Inspire Users With Every App Interaction
Partners
3rd Party and Extensions
Business Viewpoint DevOps Infrastructure
Aware APMMainframe Aware APM
Predictive Reliability
Understand Your Real User Experience
For Enterprise customers running business-critical applications, APM offers end-to-end view of business transaction and actionable insights in real-time to ensure optimal end-user experience.
Real user transactions across physical, virtual, cloud and mainframe
Mobile-to-Mainframe View of Customer Interaction
• Customer-centric visibility into application, network and infrastructure to ensure SLAs
• Actionable Insights into how customers are failing or succeeding with web applications
• Proactive Problem Resolution before users of business services are impacted
• Alerts IT staff about problem transactions by prioritizing them based on business impact
Know the performance of customer-facing mobile, web, and cloud applications
Preemptively Manage Transaction PerformanceMobile-to-Mainframe View of Synthetic Transactions
On-premise Monitoring Stations• 48 Countries / 94 locations / 15 Time Zones
• Outside in view - Same capability when set behind the firewall
• Unmatched browser monitoring ability
• Mobile Access
• Early detection to find problems BEFORE they impact users
• Simple easy-to-use SaaS - no software to deploy or maintain; always running the most current version
• Rapid time-to-value - configure and start monitoring in less than 5minutes
• Proactive - running tests and monitoring even with no real users on the system
• 24x7 - Application availability, & service levels, API & web services monitoring
Deep-dive inspection; See inside the application
• Complete APM coverage from BROWSER through MAINFRAME
• Scalable across the largest Enterprises for effortless expansion
• Easy BRTM to measure business impact of transactions
• Inform business execs FAST with custom dashboards & reports
• Early detection to find problems BEFORE they impact users
Rapidly Identify Issues Before They ARE IssuesDiagnostics/Root-Cause Analysis/Transaction Tracing/Triage With Introscope
Com
preh
ensi
ve R
oot-
caus
e An
alys
is
Mobile to Mainframe
20/20 VISION
Firewall
Load Balancer
SAP
MW
MQ
SAP
WWW
App Servers
Web Servers DB
Mainframe
Switch Router
Gaining Insights from the Big Data of APM
• Automatically configures to easily install and eliminate chance of errors
• Instantly starts learning what’s “normal” in your app environment
• Anomaly Detection process 100,000 multi-variant metrics per 15-second interval in real-time
• Intelligent pattern matching shows you how one item impacts another item
• Fast, easy, root cause analysis to find problems BEFORE they impact users
Redefine Triage With Operational IntelligenceMulti-Metric Behavior Correlation is Turning Knowledge Into Action
A Different Type of Analysis• Takes multiple data sources• Analyzes in aggregate• Fully integrated into APM user experience
Mobile Business Dashboard
• Executive Insight closes the gap between the business and IT
• Help you demonstrate IT’s strategic value by showing IT resources are aligned to strategic priorities
• Make sure executives are not “the last to know”
• Creates new opportunities to collaborate, and helps align IT efforts to business priorities
• Increases operational efficiency via improved transparency and alignment to the right metrics
Business ViewpointInteractive Experience Across Multiple Platforms Including iOS and Android
Number of customers failed to complete transaction
Total count of treasury deposits below threshold
Rental reservation service “at-risk”
Number of I service calls in queue
Mean Time To Resolution (MTTR)
99.99% system availability IT Efficiency
Business Impact
Application Delivery
Infrastructure Management
Application Performance Management
DevOps
=> [developers]:/collaborate/APM operations =>
<= /accelerate /(new applications).delivery <=
Application Performance Management
There is No Ops in DevOps Without APM DevOps
Ops … Where Your Customers TOUCH THE CODE
The “most critical” tool to enable DevOpsVanson Bourne Study, 2014APM is # 1
Ops … Where Your Customers TOUCH THE CODE
The “most critical” tool to enable DevOpsVanson Bourne Study, 2014APM is # 1
Need to improve quality & performance of the apps
Need to improve the end customer experience
Greater need for simultaneous deployment across different platforms
The increasing user of mobile devices
Pressure to release apps more quickly to meet Customer demands/ enter new markets
Need for greater collaboration between dev and ops
42%
34%
29%
28%
27%
25%
What is Driving Need for DevOps?
PRED
ICTI
VE A
NAL
YTIC
S
Model growthAssess capacity efficiency across IT
Identify utilization impact to business
services
Anticipate potential issues before they impact customer experience.
Predictive ReliabilityIncrease Efficiency, Assure Delivery and Reduce Costs with Confidence
DECISION SUPPORT FOR IT INVESTMENTS
Predictive Reliability
MAI
NFR
AME
DB2
CICS
IMS
z/OS
CTG
SAP
Mainframe Aware APMDiagnostics/Root-Cause Analysis/Transaction Tracing/Triage
Cross-Enterprise APM
• Integrates into your existing CA APM environment to provide real-time metrics for z/OS, CICS, IMS, MQ, DB2, TCPIP and Datacom/AD
• Identify transaction issues across distributed and mainframe providing application support teams with the data that they need
• Common dashboard within Introscope to unify technologies otherwise managed by separate groups
Mainframe Aware APM
PORTAL
3Rrd Party Applications
App
Serv
er
Middlew
are
Infrastructure Aware APMValidate Impact of Infrastructure Changes to Apps
Application Delivery Analysis
For Operations and Applications teams that need to understand the network performance impact on service delivery levels, you
need to get insight to identify and resolve network delays to optimize network utilization for maximum performance.
• Performance Baseline & Threshold - understands, adjust, and automatically alerts to anything outside of “normal”.
• Agentless – Measures end-to-end application response time without impacting the network.
• Easy dashboard customization – Role-centric views, customizable as application evolves.
QoS
Load Balancer
Long-Term Packet Capture
and Analysis
Network Traffic
Analysis
Device PerformanceManagement
VoIPQuality of
Experience
Application Response Times
WAN Opt.
MPLS
Firewall
Mainframe Aware APM
CA APM …Inspire Your Users With Every Application Transaction ……
Mobile/Desktop
Private &public cloud
End Users
Front-end Server Middleware Back-end / Database /
Mainframe
20/20 Insight 1
SyntheticMiddleware
2 Enterprise Scale 3 Intelligent Analytics 4 Diverse Customization
15Metric Collection
Second• Industry’s ONLY Built-In
Multi-Metric Analytics
• Correlate Application, Infrastructure, log files, and 3rd party data
• Analyze up to 100,000 metrics simultaneously
Collect up to
500,000 Metrics/day
Scale to
Billions
Actionable insight from the “big data” of APM
Out-of-the-box & Customizable Dashboards