inSync Cloud Administrator's Guide 5.1

Administrator’s Guide

A comprehensive guide to installing, configuring the inSync Cloud and the inSync client

www.druva.com

http://www.druva.com/

Druva inSync Cloud – Administrator’s Guide

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companies and are hereby acknowledged


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Intended Audience

This guide is intended for system administrators. System administrators can use the information in this guide to

understand the functionalities and their application. In addition, this guide provides information about how to use

Druva inSync Cloud and navigate through its Graphical User Interface (GUI). This document assumes that the

readers have the following skills depending on the target platform:

-Windows® Administration skills

-Linux Administration skills

-Mac OS X user skills

Typographic Conventions

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DISCLAIMER

The information contained in this document is subject to change without notice. Druva Software Pvt. Ltd. shall not

be liable for errors contained in this document for any damages in connection with this document.

mailto:[email protected]

http://support.druva.com/



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Table of Contents ................................................................................................ 4

Chapter 1 Introduction ..................................................................................... 9

1.1 The Solution - inSync Cloud ....................................................................................... 10

1.2 Druva inSync Cloud Features ..................................................................................... 11

1.3 Salient Features .......................................................................................................... 12

Chapter 2 Accessing the Druva inSync Cloud .................................................. 13

Chapter 3 Using the Druva inSync Cloud ........................................................ 15

3.1 inSync Configuration Wizard ...................................................................................... 15

3.1.1 inSync Configuration Wizard – Welcome ................................................................ 16

3.1.2 inSync Configuration Wizard – Add Administrator ................................................. 16

3.1.3 inSync Configuration Wizard – Update Profile ....................................................... 17

3.1.4 inSync Configuration Wizard – Select Policies ........................................................ 19

3.1.5 inSync Configuration Wizard – Create User ............................................................ 21

3.1.6 inSync Configuration Wizard – Finish...................................................................... 22

Chapter 4 Druva inSync Cloud Dashboard ...................................................... 24

4.1.1 Summary ................................................................................................................. 24

4.1.2 Live Activities........................................................................................................... 25

4.1.3 Backup Statistics...................................................................................................... 25

4.1.4 Server Usage ........................................................................................................... 25

4.1.5 Share Summary ....................................................................................................... 26

4.1.6 DLP Summary .......................................................................................................... 26

Chapter 5 Backup Overview ........................................................................... 27

5.1 Backup Now ............................................................................................................... 27

Chapter 6 Restore Overview .......................................................................... 29

6.1 Restore ....................................................................................................................... 29

6.1.1 Manage Snapshots .................................................................................................. 31

Chapter 7 Data Loss Prevention Overview (DLP) ............................................ 33

Table of Contents


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7.1 Decommission Device ................................................................................................ 33

7.1.1 Auto Delete ............................................................................................................. 34

7.2 DLP Statistics .............................................................................................................. 34

7.3 Locating a Device ....................................................................................................... 35

7.4 Auto Deleting a Device ............................................................................................... 37

Chapter 8 Share Overview ............................................................................. 40

8.1 Share Summary .......................................................................................................... 40

8.2 Share Activity ............................................................................................................. 40

Chapter 9 Data Analytics ................................................................................ 41

Chapter 10 Managing the inSync Cloud Server ............................................. 44

10.1 Manage Profiles ......................................................................................................... 44

10.1.1 Create New Profile .................................................................................................. 45

10.1.2 Copy Profile ............................................................................................................. 61

10.1.3 Delete Profile .......................................................................................................... 62

10.1.4 Profile Details .......................................................................................................... 62

10.2 Manage Users ............................................................................................................ 63

10.2.1 Create New User ..................................................................................................... 64

10.2.2 Import Users............................................................................................................ 66

10.2.3 Delete User.............................................................................................................. 69

10.2.4 Disable User ............................................................................................................ 69

10.2.5 Change Profile ......................................................................................................... 70

10.2.6 User Details ............................................................................................................. 70

10.3 Manage Devices ......................................................................................................... 70

10.3.1 Add Device .............................................................................................................. 71

10.3.2 Delete Device .......................................................................................................... 71

10.3.3 Disable Device ......................................................................................................... 72

10.3.4 Upgrade Device ....................................................................................................... 72

10.3.5 Backup Now ............................................................................................................ 72

10.3.6 Device Details .......................................................................................................... 73

10.4 Mange Storages ......................................................................................................... 73


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10.4.1 Storage Details ........................................................................................................ 74

10.5 Server Activities.......................................................................................................... 75

10.6 Alerts .......................................................................................................................... 75

10.6.1 Alerts ....................................................................................................................... 76

10.7 Reports ....................................................................................................................... 78

10.7.1 Schedule Reports .................................................................................................... 79

10.7.2 View Reports ........................................................................................................... 80

10.7.3 Download Reports................................................................................................... 80

10.8 Administrators ........................................................................................................... 81

10.8.1 Create Administrator .............................................................................................. 82

10.8.2 Managing a Server Administrator ........................................................................... 83

10.8.3 Managing a Profile Administrator ........................................................................... 83

10.8.4 Using the Profile Administrator’s Login .................................................................. 86

10.9 Settings ....................................................................................................................... 90

10.9.1 Mobile Credentials .................................................................................................. 90

10.9.2 Password Policy ....................................................................................................... 91

10.9.3 Single Sign-On Settings (SAML 2.0) ......................................................................... 94

Chapter 11 Installing the Druva inSync Client ............................................... 97

11.1 Installation Prerequisites ........................................................................................... 97

11.2 Installation on Microsoft Windows 7/ Vista/ XP ................................................. 98

11.3 Installation on Linux ............................................................................................. 99

11.3.1 Debian Based Installation........................................................................................ 99

11.3.2 RPM Based Installation ......................................................................................... 100

11.3.3 Installing on 64-bit System .................................................................................... 100

11.4 Installation on Apple Mac OS ............................................................................. 101

Chapter 12 Using the Druva inSync Client................................................... 104

12.1 Activate Druva inSync .............................................................................................. 104

12.1.1 SAML Authentication ............................................................................................ 106

12.2 Backup Now ............................................................................................................. 107

12.3 Restoring Backed up Files ........................................................................................ 107


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12.3.1 Searching files in Snapshots .................................................................................. 109

12.4 Configuring Druva inSync Client ............................................................................... 110

12.4.1 Configuring Folders ............................................................................................... 111

12.4.2 Web Restore.......................................................................................................... 117

12.4.3 Backup Settings ..................................................................................................... 118

12.5 Status........................................................................................................................ 120

12.6 Other inSync client Options ..................................................................................... 120

12.7 Client Notifications ................................................................................................... 121

Chapter 13 Using inSync Share ................................................................... 123

13.1 About inSync Share Folder ....................................................................................... 123

13.2 Adding Files to inSync Share .................................................................................... 124

13.3 Working with File Versions ...................................................................................... 124

13.4 Deleting Files and Folders ........................................................................................ 125

13.5 Sharing Folders with Collaborators .......................................................................... 125

13.6 Sharing Files and Folders with External Users ......................................................... 128

13.7 Sharing Data from Web UI ....................................................................................... 129

13.7.1 Sharing a Folder with other Users ......................................................................... 130

13.7.2 Viewing Shared Content ....................................................................................... 130

13.7.3 Viewing Links ......................................................................................................... 131

13.7.4 Managing Activities ............................................................................................... 131

Chapter 14 Installing and Managing the inSync app on Mobile Devices ...... 133

14.1 Installation Prerequisites ......................................................................................... 133

14.2 Installation of inSync app on Android ............................................................... 133

14.3 Installation of inSync app on iPhone/iPads .................................................... 134

14.4 Activate the inSync app ............................................................................................ 134

14.5 Start backing up the configured folders .................................................................. 136

14.6 Restoring files from snapshots ................................................................................. 136

14.7 Start backing up the configured folders .................................................................. 137


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14.8 Restoring files from snapshots ................................................................................. 137

14.9 Managing inSync Share on Mobile Devices ............................................................. 138

14.9.1 Sharing Files with other Devices ........................................................................... 138

14.9.2 Sharing a File Link with Others .............................................................................. 139

14.9.3 Viewing Shared Data using inSync ........................................................................ 139

14.9.4 Downloading Files ................................................................................................. 140

14.10 My Account ......................................................................................................... 140

Chapter 15 Uninstalling the Druva inSync Client......................................... 142

15.1 Microsoft Windows ........................................................................................... 142

15.2 Linux ................................................................................................................... 142

15.3 Apple Mac OS ..................................................................................................... 143

15.4 Android .............................................................................................................. 144

15.5 iOS Devices ...................................................................................................... 144


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…………………………………………………………………………………………………………………………………………………....

In this Chapter:

Data protection and its challenges

About Druva inSync Cloud solution

Druva inSync Cloud features

…………………………………………………………………………………………………………………………………………………....

Storing the end-user’s data on a hard drive alone holds potential risks to the security of data,

given that hardware failures are very common and can lead to data loss. One of the popular

alternatives to in-house data storage and backup is using cloud storage services.

Now-a-days, enterprise data is exploding as end-users are increasingly spreading across the

globe. Endpoint data protection and recovery is getting increasingly difficult for enterprises as

data becomes increasingly diversified and complex. The facts alone are daunting:

The volume of enterprise data is doubling every eighteen months

Over 38% of corporate data resides on laptops which are never backed up

17% of these laptops lose data that can never be recovered

Only 32% enterprises report having a reliable backup solution in place

As enterprises seek cloud-based solutions to address their data protection needs, they face

additional challenges, including:

Intrusive Backups – The single most important reason that end-users avoid backups is the

interference it causes with their work.

Limited Bandwidth for Mobile Workforce – As critical data on endpoints ranging from

laptops to mobile devices like iPads/iPhones grows, network bandwidth remains a critical

bottleneck.

Poor SLAs and Performance – Existing cloud-backup solutions were designed for

consumers, with the enterprise just an afterthought. Most of these solutions have poor

enterprise SLA’s and still depend on high storage resources and reliable network for fast

backup.

Complexity of Available Solutions–Legacy server backup solutions were originally designed

with a high dependence on resources and a reliable network for backups, creating problems

Chapter 1

Introduction


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for remote offices to backup with limited bandwidth and resources. In addition, these

backup solutions are often difficult to deploy and manage, requiring lots of attention.

Druva inSync Cloud is an enterprise backup solution installed on the distributed server clusters

reachable by all the user clients over LAN, VPN or WAN. Druva inSync Client is installed on all

the computers within an enterprise.

1.1 The Solution - inSync Cloud

inSync Cloud is a fully-automated enterprise-class solution which offers secure, lightning fast

laptop backups to a virtual, private cloud powered by Amazon Web Services. It is a unique

source-based data deduplication technology, coupled with its WAN Optimization saves over

90% in bandwidth and storage.

With inSync Cloud, enterprise laptop backups are faster, on-demand and more affordable.

inSync Cloud is the first enterprise-class backup solution to bring application-aware data

deduplication technology to the cloud resulting in 90% storage savings.

It offers one of the best SLA’s (RPO and RTO) for instant data access and data-recovery from

multiple restore points. Coupled with WAN Optimization, the solution offers unmatched

bandwidth and storage savings. The solution is easy to deploy, manage and features high-

performing, non-intrusive backups to a dedicated cloud.


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The inSync client monitors file changes in configured folders and then, on availability of

network connection –

Prepares a fingerprint of changed files and sends it to the server.

Server responds back with the parts of files unique to the client i.e. those parts of files not

backed up by any other user in the organization.

The client then compresses, encrypts and sends only the unique data to the server.

All of this is transparent to the user. The user only notices a fast backup consuming less

bandwidth. On restore, the users can only view files and their versions that have been

modified in the past. The user can choose to restore files from any point in the past.

1.2 Druva inSync Cloud Features

Druva inSync Cloud is extremely versatile and easy to use. Some of the key highlights are as

follows:

Built on a state‐of‐the‐art Amazon AWS

Virtual Private Cloud: Dedicated resources and high QoS

Source based, global deduplication: 90% bandwidth & storage savings

Near-continuous Restore Points = Best Recovery Point Objective

Instant access and restore = Best Recovery Time Objective

The other key features of inSync are as follows:

Global, Source Based Deduplication

o Source based, across users & across application deduplication

o Saves 90% bandwidth and storage

o 100% accuracy for Outlook and Office files

Octopus WAN Optimization Engine

o 16 parallel asynchronous connections

o Smart Bandwidth throttling

o Auto‐reconnect across network drops

Simple

o Backups up and running in 10 minutes

Scalability

o Distributed Cache: Client side caching


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1.3 Salient Features

The following are some the new features listed below -

Auto client installation: This feature enables the inSync Cloud administrator to install the

inSync client silently on the user’s computer.

Auto Data delete: The inSync client self-destructs configured data for backup when the

client is disconnected for a specified period.

Enhanced server side search for restore: This feature helps the inSync Cloud administrator

to search and restore particular files from all available restore points of a user.

MS-Office templates for quick configuration: The quick configuration is now easier for

backing up the most commonly used MS-Office templates.

Secure Web control panel: The Web control panel can now be accessed using secure http

(https) connection.

For more information, please send an email to [email protected].



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…………………………………………………………………………………………………………………………………………………....

In this Chapter:

How to ‘Sign Up’ for the Druva inSync Cloud service?

How to ‘Sign In’ to the Druva inSync Cloud service?

…………………………………………………………………………………………………………………………………………………....

Before accessing the Druva inSync Cloud enterprise backup, the cloud-based backup service is

required to be registered through the Druva Website.

After you successfully register in Druva inSync Cloud, our ‘Sales Team’ will create a new account

and inform you by an email. You can then access your virtual cloud by logging onto the

following URL:

https://cloud.druva.com/ .

To sign in to the inSync Cloud application, enter the following details and click Login:

Field Description

Email Type a valid email address.

Password Type a valid password.

NOTE: After three successive failed attempts, the inSync account gets locked and the lock out

period is one hour.

Chapter 2

Accessing the Druva inSync Cloud

https://cloud.druva.com/


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In order to create multiple server administrators, please refer to the Administrators section of

this document.

If you have any comments or need further assistance, please contact Druva Support at

[email protected]

For more information about inSync Cloud plans and pricing visit http://www.druva.com/insync/plans-pricing


http://www.druva.com/insync/plans-pricing


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…………………………………………………………………………………………………………………………………………………....

In this Chapter:

Using the inSync Configuration wizard

About Druva inSync Cloud Dashboard and its artifacts

Creating user profiles and managing storages

Adding and importing new users

Managing administrators

Configuring SAML

Restoring files and folders using restore points and Web restore

Applying data security settings using Safe Point

Managing reports, alerts and administrators

Getting Druva inSync Cloud help

…………………………………………………………………………………………………………………………………………………....

After successful login to the inSync Cloud, it needs to be configured and set to start backing up

the clients’ data. These settings can be made using the Web control panel.

3.1 inSync Configuration Wizard

Using the inSync configuration wizard, you can configure inSync Cloud in just four simple steps.

This wizard appears only when inSync Cloud has a single server administrator and the user list is

empty. You can cancel this wizard if needed and can configure your customize settings using

the inSync Web panel.

Chapter 3

Using the Druva inSync Cloud


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3.1.1 inSync Configuration Wizard – Welcome

You can configure inSync Cloud with the help of the configuration wizard that has been shown

below:

Click Configure inSync Now to proceed.

3.1.2 inSync Configuration Wizard – Add Administrator

Add the server administrator details for the inSync Cloud account.


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To add server administrator, enter the following details:

Field Description

Email Address Type a valid email address of the administrator.

Name Type a user friendly name. The name can be alphanumeric

but some special characters are not allowed for example, |,

?, *, :, /, \, “, <, >.

Click Next to proceed.

3.1.3 inSync Configuration Wizard – Update Profile

Configure your backup policies for a Default profile. You can specify backup contents and

frequency of backup.

To configure Default profile, enter the following details:

Field Description

General Information

Profile Name Displays the name of the profile.

Max users Type a number to limit users associated with the user profile. ‘0’ represents unlimited users.


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Field Description

Quota per user Assign a specific amount of storage space to a user for backing up its data.

Laptop

Backup every Specify how often the user can backup. The backup time can be set from 5 minutes to 7 days, default is 8 hours.

Apps/Folders Select Email, Desktop, and My Documents for backup.

File Included Select the file types to be included in your backup. The available file types are MS Office, PDF, HTML, and Image.

Mobile

Allow mobile access to users

If this option is selected, a user gets the ‘access-only’ permission where the user will able to log in and access the data of other devices.

If this option is not selected, the user will not able to log-in to the inSync app.

Enable backup & mobile device protection

If this option is selected, the backup and mobile device protection settings can be set to optional or mandatory.

The Optional setting allows a user to activate the device Backup and Protection services as needed. InSync will prompt the user for the required services. These services are listed under My Account.

The Mandatory setting allows user’s device to be registered to inSync Cloud instantly. inSync Cloud will prompt the user to install mobile device management (MDM) profile for decommission settings. The user’s device Backup and Protection Services are automatically enabled. The My Account screen shows the status for both as Activated.

Backup every Specify how often the user can backup. The synchronize period can be set from 5 minutes to 7 days, default is 8 hours.

Folders Select mobile backup options from three different types of folders; Contact, Photos, and Videos. The photos and videos are backed up only from the original locations of Android and iOS devices. These locations are mentioned below:


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Field Description

Device Contacts Videos Photos

Android Contacts DCIM directory

DCIM directory

iOS Contacts Camera roll Camera roll

Click Next.

3.1.4 inSync Configuration Wizard – Select Policies

Configure backup policies for the Default profile.

To configure backup policies for Default profile, enter the following details:

Field Description

Resources

Maximum bandwidth [WAN]

Sets the maximum bandwidth for each client to sync with the server. The bandwidth can be chosen as an absolute value (KBps/MBps) or as a percentage of available bandwidth at the client.


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Field Description

CPU priority Sets the CPU priority and usage for each client. If it is set between 5 and 10 then it prioritizes inSync client backup compared to other active applications. If the CPU priority is set below 5, the backup will be slowed down voluntarily to reduce CPU consumption.

Access & Notification

Show desktop notifications to users

On the client side if the inSync Cloud administrator needs the user to be notified in case of backup errors or other notifications then select this check box.

Allow web access to users

The inSync user is able to restore (Web restore) backed up files from the Web browser if this check box is selected.

Retention Policies

Retain all backups for _ days

Specify the retention period for all backups.

Retain weekly backups for _ weeks

Specify the retention period for weekly backups.

Retain monthly backups for _ months

Specify the retention period for monthly backups.

Click Next.


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3.1.5 inSync Configuration Wizard – Create User

In this last step, you have to configure the user account by providing the email address and

name for first inSync backup.

To create a new user, enter the following details:

Field Description

Email address Type email address of your first inSync backup user

Name Type name of the backup user

Password Policy If this check box is selected then the strong password policy is enforced to users, server and profile administrators and they have to follow the requirements given below.

Password should meet the following standards:

Passwords must have a minimum length of 8 characters.

Passwords must meet the following requirements for security reasons:

o at least 1 upper case letter o at least 1 lower case letter o at least 1 number o at least 1 special character (?, *, %, etc.)


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Field Description

Password should not be repeated of last three occurrences.

Note: The specific account gets locked after three incorrect log-in attempts, by the user.

Click Finish.

3.1.6 inSync Configuration Wizard – Finish

After completing the above mentioned steps, you can now enter the inSync Dashboard to

manage your data.

Now click Proceed to inSync Dashboard.


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The Druva inSync Cloud will display its web control panel, after you complete the above steps.

For easy menu navigation, the inSync Cloud Web Control Panel is divided into seven categories:

Dashboard – A graphical representation of backup statistics, disk space savings, device

status and, storage growth.

Backup Overview– This provides an overview of the backup processes, viz. backup

summary, successful backups, failed backups and backup with errors.

The Restore Overview screen gives you a complete status of all the restore processes that

are initiated by users. It includes different statuses showing restore stats like:

Self-Restore: This is the number of restore processes initiated by the users.

Admin Restore: This is the number of restore processes that take place at the admin side.

Web Restore: This is the number of restore processes that are initiated remotely by the user through web restore feature.

Mobile Restore: This is the number of restore processes that take place from a mobile device.

Restore – A graphical representation showing restore processes, viz. restore summary,

successful restores, failed restores and restores with errors.

Data Loss Prevention Overview (DLP) – This provides us with a graphical data regarding data

security using SafePoint

Share Overview– This functionality provides us with a graphical representation of all the

data that has been shared by the users.

Data Analytics– This functionality analyzes and extracts information from available storages.

Manage – Manage storage, profiles, users, devices, storages, server activities, alerts,

reports, administrators and settings.


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The dashboard provides a graphical view of the status of different inSync Cloud entities namely

quick status of storage, users, and highlights the problems/failures that need yours attention.

The different statistics on the dashboard can help you easily monitor the status of all the inSync

Cloud entities and decide on backup strategies for your organization. A sample dashboard is

given below:

4.1.1 Summary

Users: It displays the number of users that have been activated by the administrator.

Devices: It displays the number of devices, viz. desktops, laptops, mobile phones and other

systems.

Dedupe Ratio: Overall deduplication ratio of all the storages combined.

Diskspace Savings: This graph shows the total size of incremental data versus actual disk space

used on the storage after deduplication. The incremental data legend shows the newly added

data from the different users under specific storage.

Chapter 4

Druva inSync Cloud Dashboard


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4.1.2 Live Activities

The quick summary gives the overall information of servers, users, storage, tasks, and alerts.

The provided links display more details of each entity.

Server Start time: Displays the date and time when the inSync server starts operational.

Total Users: Shows total users connected to the inSync server.

Storage Status: A quick summary of the assigned storage to the inSync server. Click the Storage

Status link which displays the following information.

Active Tasks: The details of the different tasks related to the inSync users.

Active Alerts: Alerts generated by the system that need to be acknowledged by the inSync

Cloud administrator.

4.1.3 Backup Statistics

The graph shows the last sync status of different inSync users. It indicates how many users:

- have backed up successfully

- have failed backups

- have backed up with errors

- have not backed up for a while

To view more details about users and backup statistics, click the details link.

The User Backup Statistics can be filtered by profile and user level. To view the profile wise

user backup statistics, choose the profile from the Filter by profile list box.

4.1.4 Server Usage

Connections: It shows the status of the users connected in the past 24 hours. This is helpful in

determining the backup and compaction strategies.

CPU Usage: CPU usage of inSync Server in the past 24 hours.

Bandwidth Usage: Graph of bandwidth usage of server vs. time in the past 24 hours.

NOTE: The previous data before the inSync server reboot including user connections, CPU

usage, and bandwidth usage does not get displayed in the graph.


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4.1.5 Share Summary

This graph shows share activities related to users over the past 24 hours.

Users Sharing: Displays the total number of users sharing data over the past 24 hours.

Avg. Share per User: Displays the average data size shared by users over the past 24 hours.

Sharing Usage: Displays the aggregate data size shared by users over the past 24 hours.

4.1.6 DLP Summary

The SafePoint device status shows the geographic locations of all clients or profile based clients

on the Google world map. If there is more than one user on a same location then it shows a

marker with total number of users.

In addition to the clients’ location, it also shows the status of all clients or profile based clients

below the map. These are as follows:

Device traced – The total number of users’ device traced successfully.

Devices managed – The total number of users activated for device trace.

Normal – The total number of users whose Device Trace option is enabled.

On hold – The total number of users whose data delete activity is put on hold.

On alert – The total number of users whose data delete activity is going to start soon.

Decommission started – The total number of clients of which data deletion process is being

started.

Decommission completed - The total number of clients of which data deletion process has

been completed.


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The Backup Overview screen gives you a complete status of backup users. It includes different

backup statuses like successful backup, failed backup, backup with errors, inactive backup, and

never backed up. You can take corrective actions depending upon backup status of devices. You

can further filter the following list by selecting the profile associated with storage.

5.1 Backup Now

The inSync devices can suspend the data backup activity. If the user does not choose to resume

the backup activity, then it creates a data administration issue for inSync Cloud administrators.

This option allows you to resume the data backup. When you click the Backup Now button for

the selected devices, the data sync gets scheduled and the inSync device starts backing up the

data in ten minutes.

NOTE: Data Synchronization, has been referred to as Data Backup in the current release.

Chapter 5

Backup Overview


Page 28

Following is the list of backup statuses of devices.

1. Successful – The last backup attempt of devices have been succeeded.

2. Failed – The last backup attempt of devices have been failed.

3. Errors – The last backup attempt of devices have been completed but with errors.

4. Inactive – The list of devices have been disabled by the administrator.

5. Never Backed Up – The list of devices have not been backed up yet.


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The Restore Overview screen gives you a complete status of all the restore processes that are initiated by users. It includes different statuses showing restore stats like:

Self-Restore: This is the number of restore processes initiated by the users.

Admin Restore: This is the number of restore processes that take place at the admin side.

Web Restore: This is the number of restore processes that are initiated remotely by the user through web restore feature.

Mobile Restore: This is the number of restore processes that take place from a mobile device.

6.1 Restore

The Restore screen allows you to restore user’s backed up data on the client side or server side.

You can also filter the following list of users by selecting the profile associated with storage.

This screen also displays the list of all users along with their storage consumption.

To restore data of a particular user, select the device of a user, the list of snapshots displayed

on the screen.

Chapter 6

Restore Overview


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Click Restore, as the following screen appears.

Select the path where the data that you want to store are saved.

Click Restore to Device. The following screen appears:


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To restore data on client, select one of the following options:

Field Description

Restore on Desktop If it is selected, the users’ device data is restored to the

desktop area. The restored files are stored in the folder

named with date and time stamp on the user’s desktop.

Restore to original

location

If it is selected, the users’ device data is restored at original folder path from where the data has been backed up.

Destination path Specify the client’s valid folder path where the user’s data to be restored.

6.1.1 Manage Snapshots

This option allows the inSync Cloud administrator to view and delete the snapshots for the

user’s backup. This helps in managing the user’s storage quota. All snapshots except latest

snapshot can be deleted.

Click the Manage Snapshots button view the backed up data.

If you want to delete the selected snapshot, click Delete Snapshot.


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NOTE: After removing a snapshot, the storage does not release the occupied space unless the

data compaction is done. You can use the compact now option under Storage for immediate

results.


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inSync’s integrated DLP (SafePoint for inSync) is a simple, lightweight, and effective solution

that reduces the total economic impact of a lost or stolen laptop or a mobile device for

enterprises. It provides powerful, multi-layered protection of critical data residing in your

organization’s devices.

The DLP option shows the list of all users with device details and their status in different tabs.

These details include user name, device type, location, and DLP status. You can manage device

settings of all users or the users of a specific profile.

7.1 Decommission Device

Decommissioning is a preventive action that is configured on a laptop or a mobile device, where

the backed up data or the entire data is deleted immediately and in addition, disables that

device. This action is very necessary when the user wants to delete the configured data from

misuse or some other reason where the information needs to be destroyed for the security

reasons.

To protect all the important data, you can use two options which both make sure that all the

data is deleted permanently, which are :

Decommission device

Autodelete

Chapter 7

Data Loss Prevention Overview (DLP)


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Decommission and Auto delete options carry secure data delete and remove all traces of data

from the device so once the configured data gets erased then it can never be recovered but the

backed up data of the disabled devices can be restored using Data Restore from the inSync

server later.

To start the decommission process for devices, follow the steps given below.

1. Click DLP. The DLP overview screen displays the list of users.

2. Select devices from the list.

3. Click Decommission Device.

If, the status of a device changes to decommissioning state, then the backup status changes to

decommissioned. Whenever the device tries to connect the inSync server, it considers that the

device has been decommissioned. While the data is getting deleted, the user cannot perform

backup or restore actions. However, using Web restore, the user can recover the configured

data.

7.1.1 Auto Delete

If the client computer fails to connect to the server by the days that has been configured

in 'Auto delete folders if device does not connect for' under DLP then the configured data on

the device is auto deleted on the next boot up.

7.2 DLP Statistics

Managed – Displays the total number of users activated for device trace.

On hold – Displays the total number of users whose data delete activity is put on hold.

On alert – Displays the total number of users whose data delete activity is going to start soon.

Decommission in progress – Displays the total number of clients of which data deletion process

is being started.

Decommissioned – Displays the total number of clients of which data deletion process has

been completed.


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7.3 Locating a Device

To view device details and device location, click the location link next to the device column. The

detailed description of the device is displayed on the screen. The device details include last

backup details, SafePoint details and device location. The device location includes a

geographical map including its last connected IP address, city, state and country name.

7.3.1.1 To Enable Device Tracing:

In order to locate the device in a geographical map and view its SafePoint details, follow the

steps mentioned below:

Click Edit while configuring a profile (in Manage Profiles) of any user or administrator.

Click on the Device Trace checkbox.


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Click Save.

Once the Device Trace is enabled, you can view that device and follow its location.


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Using this screen, you can start deleting client’s data in case of laptop is lost or any other

reason by clicking the Decommission button. For more information, see Decommissioning a

device.

7.4 Auto Deleting a Device

When the inSync device is disconnected from the inSync server for a longer period then it can

be one of the possible reasons that the device might have lost. Therefore, it is necessary to take

protective action from misusing the information stored on the device. The auto data delete

feature deletes the configured data for backup from the client’s device after a specific period.

This option is applicable to laptop devices only and not for mobile devices.

To configure auto delete feature for devices, follow the steps given below.

1. Click Manage Profiles. The profiles list displays.

2. Click the profile link from the list. The profile details display with necessary tabs.

3. Select the DLP tab. DLP for laptops and DLP for mobiles screens display.


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1. Click Edit under DLP for laptops. The Edit Profile screen displays. Select Auto Delete and

configure settings.

Figure 1 - DLP for Laptops Screen

2. Specify a period (in days) when auto delete needs to be activated and specify a period (in

days) to receive the alert notification. When the specified days are over, the alert

notification is sent to the inSync Cloud administrator and waits for the client to connect to

the server.

If the client computer fails to connect to the inSync server in the alert timeout then the data

which is configured for backup starts deleting from the computer regardless of internet

connectivity.


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The inSync client can perform backup and restore when the status of the device is On Alert. On

performing a backup and restore, the count of the number of days passed since the last

connect, will be reset. Backup and restore activities can continue as usual.

On user’s request, the auto delete action can be put on hold to avoid data delete so that delete

timeouts will not apply to such a user even though his computer is not going to connect to the

server for a longer time.

NOTE: The auto delete functionality is applicable to Windows and Mac devices only but the

decommission functionality is applicable to all devices like Windows, Mac, iPhone, iPads and

Android devices.


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The Share Overview screen gives you an in-depth analysis of all backup users who are sharing data using inSync Share. You can analyze this information using ‘sharing summary’ and ‘sharing activity’, sections. The information displayed on the screen of all profiles and all storages by default, but you can filter out this information by using the profile and storage filters.

8.1 Share Summary

Share summary gives you brief information of all users who are sharing files using inSync share and its average and cumulative data size.

8.2 Share Activity

Sharing activity shows the total number of shared folders, and the total number of external

links shared by all users.

Chapter 8

Share Overview


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inSync’s Data Analytics gives you a simple yet powerful tool to analyze and identify usage

trends. This tool is used to globally search, filter files & folders, across all devices and set up

real-time alerts to deal with IT issues proactively.

You can do the following using the Data Analytics option:

Analyze current and future trends

Search any file on any endpoint

Advanced reporting and alerts

Data analytics displays the following screen:

Chapter 9

Data Analytics


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9.1.1.1 Data Composition

The data composition explores the data allocation of different file types and file sizes amongst

all users with their latest snapshot. This analysis helps you to determine the statistics of specific

type of data synchronized so far, this helps to determine the storage strategy.

Figure 2 - Data Composition Screen

9.1.1.2 Search and Analyze

You can rapidly and accurately filter, process, and search in real-time for specific files and

folders that users store on their devices. The search and analyze option allows comprehensive

file search amongst all available storages, users, user profiles, file sizes, and file types. The

search results display criteria based files with their modified versions in the list. These files can

directly be restored on device or on server by just clicking the file or folder link.


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To search the stored data amongst user profiles, users and file type, enter the following details:

Field Description

Select Profile Select a user profile from the list box, default selection is All means all available user profiles.

Users Type user names separating by comma or type All means all available users. This text box is enabled with auto-complete feature so type a few characters to get the desired options list. This field is mandatory.

File Name Type different file patterns separating by commas for example, *.pdf, *.docx. This field is mandatory.

File Type Type or select file-type from the predefined list.

Date Modified Select dates range in which files are modified.

File Size Specify file-size in minimum and maximum range. The size range can be further adjusted in KB or MB or GB.

Email Results

button

The Email Results button sends out the search results to the administrator’s email address as a .CSV file attachment. The CSV file contains all search parameters including the files list but limited to 100,000 files.


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The inSync Cloud administrator performs administrative functions like configuring and

managing profiles and installing devices which are categorized under the Manage tab.

These functions include:

Manage Profiles

Manage Users

Manage Devices

Manage Storages

Server Activities

Alerts

Reports

Administrators

Settings

10.1 Manage Profiles

Managing individual users could be time consuming for a large installation. User profiles enable

you to create profiles or groups which act as configuration containers for users. You can set

generic backup configuration parameters on the profile, which automatically applies to all users

using the profile.

Clicking Profiles under Management shows the user profile management console. This helps

you to manage user groups or profiles. The Profile List is displayed with Default profile.

Chapter 10

Managing the inSync Cloud Server


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10.1.1 Create New Profile

The Create New Profile button shows a wizard for creating a new user profile. Using this wizard

you can set laptop / mobile contents to be backed up, configure backup schedule, and DLP

settings. The wizard is divided into seven easy steps for new profile configuration.

6. Profile Summary: Provide initial information to the user profile.

7. Backup Content: Configure laptop files or folders to be backed up.

8. Backup Schedule: Configure laptop backup schedule and backup resources.

9. Mobile Backup: Configure mobile backup folders and backup schedule.

10. Backup Policies: Set backup retention policy, password policy, email notifications, and

assign storage quota.

11. DLP Settings: Apply data security settings for laptops and Mobiles.

12. Share: Set inSync Share settings for users.

10.1.1.1 Profile Summary

The Summary step of Create New Profile displays the following screen.


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To create a new profile, enter the following details:

Field Description

Profile Name Type a unique profile name, characters size limit is 50.

Max number of users

Type a number to limit users associated with the user profile. ‘0’ represents unlimited users.

Quota per user Quota per user limits the storage space for individual users to backup their device data. Setting ‘0’ denotes available storage space for individual users to backup their data.

Description Type a short description about the profile, characters size limit is 250.

10.1.1.2 Backup Content

The Backup Content step of Create New Profile displays the following screen.


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To define backup contents, enter the following details:

Field Description

Laptop Backup Folders

Folders The Laptop backup content option allows you to choose different folders for backup. The Folders includes a list of pre-defined folders like Email, My Documents, Favorites, All drives, Office Templates, Music, Desktop, and Pictures. Each option can be further filtered by selecting the specific file types to be backed up.

The All Drives option considers all drives excluding the detachable drives connected to the client’s computer. The selected options are listed in the profile that can still be modified later.

If you want to include or exclude folders other than pre-defined options, click Add. See more information on Adding Folders below this table.

Using the Email folder option, you can configure PST and OST mail files which are attached to MS Outlook for backup. Choose Outlook 2003, 2007 and 2010 Advanced (including 64 bit Microsoft Outlook 2010) from the list of email options. This option uses MAPI interface which provides better email message level deduplication and faster backup/ restore of PST files but other mail options (including Outlook 2011 for MacOS) synchronize email files as plain files.

Note: Do not choose the Outlook 2003, 2007 & 2010 Advanced option if you have configured MS Outlook with IMAP.

Figure 3 - Email Client Options

The inSync Cloud administrator has still option of backing up


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Field Description

Outlook emails PSTs as plain files by selecting the Include pst files from all drives option.

Figure 4 - Email Client includes PST Files from All Drives Option

Like Email you can select other folder options like My Documents, Favorites, Office Templates, Music, Desktop and so on.


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Field Description

Global Exclusions Select types of files which you want to exclude from backup or enter specific file types separated by commas in the exclude filter box.

Figure 5 - Global Exclusion Tab

Allow users to add folders

If it is selected, the inSync users can configure folders for backup on their own.

If not selected, the inSync users can not configure their own folders for backup.

Configure Bare Metal Restore

This option backs up complete operating system (supports Windows clients only), applications and settings. All executables, libraries and configuration files are backed up and scanned for changes on every schedule.

Later the inSync Cloud administrator can create bare metal restore images and restore entire PC from scratch (see Configuring a Bare Metal Restore for more details).

Adding Folders:

It allows you to backup different folders other than the pre-defined folders. The folder

configuration includes include and exclude filters with pre-defined types like Office files, PDF

files, HTML files, Email files, Image files, Video files, Audio files, and all files. Each option can be

further filtered by selecting the specific file types to be backed up. All selected options are

displayed in the folders list and it can be further removed or edited later.


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To add folders for backup, enter the following details.

Field Description

Folders to be backed up

You can add folders with relative paths including global variables like %appdata%, %username%, %homedir% or %userprofile% in the path which dynamically expands to the user’s name or home directory path when applied on the client side. For example, in Microsoft Windows XP and 2003, %userprofile% variable replaces with <root>\Documents and Settings\<username> folder path and in Microsoft Windows Vista and 7, %userprofile% variable replaces with <root>\Users\<username> folder path. In Mac OS, you can use %userprofile% and %username% variables in the folder path that replace with a user identifier.

inSync Id for the folder

This will either be auto-generated when a folder is selected or you can insert a different name for the folder.

Mandatory folder If it is selected, the selected folders (from server side) become compulsory for backup and these are not editable from the client side. The compulsory folders are displayed under Required Folders list at the client side.

If it is cleared, selected folders (from server side) can be configured from the client side. If the client removes any folder from the list, that folder cannot be added for backup from the server side.


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Field Description

Optimize for large number of files

This option should only be used when the number of files in the configured folders exceeds ten thousand (10,000).

For example, while choosing path – C:\Users\Mary in Windows Vista

The option requests the client to use advanced file-system scanning (MFT) and file-change-log (FCL) tracking for backup and may be a bit slow for smaller folders.

Include Files Select the file types which should be included for the folder. After selecting a file type, Include filter list populates with the potential extensions list separated by semicolon (;). You can update this list according to your organization policy.

Figure 6 - Include Files Tab

Exclude Files Select the file types which should be excluded for the folder. After selecting a file type, Exclude filter list populates with the potential extensions list separated by semicolon (;). You can update this list according to your organization policy.

Figure 7 - Exclude Files Tab

Exclude Paths Add a folder path in the exclude list by entering a path name in the Exclude Paths box. The folder path gets added in the exclude path list. You can update this list according to your organization policy.

Exclude path accepts only partial path without quotation marks and does not accept full path. For example, the correct path is \Program Files\Data and not “C:\Program Files\Data” and also include.


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Field Description

Figure 8 - Exclude Paths Tab

The exclude path considers only single path entry each time and it is case sensitive.

10.1.1.3 Backup Schedule

The Backup Schedule step of Create New Profile displays the following screen.

To create a new schedule for laptop and mobile backup, enter the following details:

Field Description

Laptop backup schedule

Backup every Specify how often the user can backup. The synchronize period can be set from 5 minutes to 7 days, default is 8 hours.

Backup between You can specify the range (time limit). These users can override this option if you select the Allow users to change schedule check box.


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Field Description

Never backup between

Choose certain time period during which no automatic backup is allowed for the profile users.

Backup at logoff/

shut-down

If this check box is selected then it forces the end user to backup all changes at shutdown and logoff of a client computer.

Allow users to change

schedule

If this check box is selected, the user is allowed to change the

time of backup interval.

Allow users to pause

backup

If this check box is selected, users see the Pause option to

suspend the backups on the client side. See the next option

to resume backup in case the backup is paused.

Auto resume paused devices at next backup schedule

If this check box is selected, the backup of files starts at the next cycle of sync even though the user has chosen not to sync or enabled the pause option.

Laptop Backup Resources

Maximum bandwidth over LAN

Maximum bandwidth over WAN

Sets the maximum bandwidth for each client to sync with the server. The bandwidth can be chosen as an absolute value (KBps/MBps) or as a percentage of available bandwidth at the client. A connection is identified as LAN/WAN by the IP address used for connection (see Network). If the IP address is marked Auto, any connection with 20 ms TTL is identified as WAN based connection.

CPU priority Sets the CPU priority and usage for each client. If it is set between 5 and 10 then it prioritizes inSync client backup compared to other active applications. If the CPU priority is set below 5, the backup will be slowed down voluntarily to reduce CPU consumption.

Allow user to modify

resource settings

Both the bandwidth and CPU settings can be allowed or disallowed on the client side by using this check box.

NOTE: The minimum time interval required for backup is 5 minutes. But certain files identified

as large files are not backed up more frequently than 20 minutes and during log-off events. The

default size for large files is 128 MB.


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10.1.1.4 Mobile Backup

The Mobile Backup step of Create New Profile displays the following screen.

To configure backup resources of mobile, enter the following details:

Field Description

Mobile Access and Backup

Allow access from mobile devices

If it is selected, a user gets the view-only permission where the user will able to log in to the inSync apps and access the data of other devices. But cannot initiate the device backup.

If it is not selected, the user will not able to log-in to the inSync apps.

Enable backup and

mobile device

protection

If it is selected, the backup for mobile is enabled with the

data loss prevention settings.

The Optional setting allows a user to activate the device

Backup and Protection services as needed. InSync will prompt

the user for the required settings. These settings are listed

under My Account. If the user doesn’t activate these settings,

the view-only permission is applicable.

The Mandatory setting prompts a user to set the backup and device protection settings as soon as he logs in to the inSync app. Without settings inSync app will not allow to log in.


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Field Description

Mobile apps/ folders to backup

Select mobile backup options from three different types of folders; Contact, Photos, and Videos. The photos and videos are backed up only from the original locations of Android and iOS devices. These folder location are mentioned below:

Device Type Contacts Videos Photos

Android Contacts DCIM directory

DCIM directory

iOS Contacts Camera roll Camera roll

Mobile Backup Schedule and Resources

Backup every Specify how often the user can backup. The synchronize period can be set from 5 minutes to 7 days, default period is 8 hours.

Use data network if

Wi-Fi isn’t available

If this checkbox is selected, other modes of data connections

are used for mobile backup in case Wi-Fi is not available.

10.1.1.5 Backup Policies

The Backup Policies step of Create New Profile displays the following screen.


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To define retention policies, inSync notifications, and storage settings, enter the following

details:

Field Description

Retention and Access Policies

Retain all backups for _ days

Specify the retention period for all backups. For more information see About Hierarchical Snapshots.

Retain weekly backups for _ weeks

Specify the retention period for weekly backups.

Retain monthly backups for _ months

Specify the retention period for monthly backups

Access to restore

Allow restore from

Web browser

The inSync user is able to restore (Web restore) backed up files from the Web browser, if it is selected.

Allow user to disable server side restore

The inSync user can restrict restore of data by the inSync Cloud administrator to the server. If it is selected, the Server Side Restore option appears on the client side under Restore tab. When the user selects the Disable restore of data by Administrator to the server option, the inSync Cloud administrator cannot restore user’s data at the server location.

Password policy

Use Active Directory password

If it is selected, the inSync user is asked the Active Directory credentials for restoring data from Web or activating new devices. This check box is cleared by default.

Active Directory

Host IP

If the above option is selected, then you have to specify Active Directory’s host name or IP address of the Active Directory server.

Active Directory Port

Type a valid TCP port. Default TCP port is 389. For secured LDAP connections over SSL, the default TCP port is 636.

Use secure connection

Select secure or non-secure connection to Active Directory server while transmitting the AD password of Web restore.


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Field Description

Ignore system password policy for users

If this option is selected, the client user can give a simple password for activating a new device or resetting new password regardless of operating system’s password policy. If the checkbox is not selected then the client user has to follow the server/client compatible password security policy.

Notifications and Storage

Show desktop notifications

On the client side if the inSync Cloud administrator needs the user to be notified in case of backup errors or other notifications then select this check box.

Mark device inactive if not backed up for _ days

Specify days in number. The inSync Cloud administrator receives the email alerts if no backups have been occurred in specific days.

Allow unlimited quota on all storages

If it is checked then the profile users gets an unlimited quota on available storages.

If it is not checked then it allows you to select the restricted quota on specific storages. Click adds to attach storages and quotas.

Figure 9 - Add Storage to Profile Option

About Hierarchical Snapshots - While creating a user profile, you can specify the amount of

time snapshots are to be kept. This is specified in terms of three fields daily, weekly, and

monthly. When Compaction is started, all snapshots younger than the Daily limit are kept. For

those snapshots which are older than daily limit but younger than the weekly limit and whom

adjacent snapshot has time difference less than seven days are deleted. For those snapshots

which are older than weekly limit but younger than the monthly limit and whom adjacent

snapshot has time difference less than thirty days are deleted. All snapshots whose creation

time is older than the monthly limits are deleted.


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10.1.1.6 DLP Settings

The DLP Settings step of Create New Profile displays the following screen.

To configure DLP settings for laptops and mobiles, enter the following details:

Field Description

DLP for Laptops

Auto delete

If it is selected, the auto delete activity is prepared and triggered when the device is not connected at a specified period. The auto delete activity deletes all configured data from the client’s device regardless of internet connectivity at the time of data deletion. The alerts are also being sent to the inSync Cloud administrator prior to the data delete activity.

The data delete activity can be put on hold for specific devices. To do so, click DLP -> select devices -> Mark On-hold.

To disable the auto delete activity, clear the Auto delete check box. To do so, click Manage Profiles -> (select profile) -> DLP tab -> Edit for DLP for Laptops. But it should be done before the deletion activity starts.

Auto delete folders if device does not connect for __ days

The delete activity gets started as soon as the specified days are over. All configured data includes required folders and user-configured folders get deleted from the client device. Default value is 7.

Alert if device does not connect for __

The alert notification sends to the administrator when the client’s device is not connected for a specified period. Default


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Field Description

days

value for alert is 5 days.

Device trace If it is selected, Google Maps interface provides a quick view of the coordinates for every endpoint device with an accuracy of 10 to 20 meters at any point in time.

If it is cleared, Google Maps do not provide the geo-location of devices.

Encrypt The inSync client’s data is being preserved in an encrypt format on the client’s devices. Firstly, the client requires NTFS file system on the laptop. Once the data gets encrypted, it can’t be accessed by other user accounts. If Disabled is selected, the data is being preserved back into decrypt format.

All folders

All folders include mandatory folders, non-mandatory folders, and user configured folders. All above types of folders are considered for encryption.

Mandatory folders

The folders, which are configured from the server side and marked as a mandatory, are considered only for encryption.

DLP for Mobiles

Device trace

If it is selected, t Google Maps interface provides a quick view of the coordinates for every endpoint device with an accuracy of 10 to 20 meters at any point in time.

If it is cleared, Google Maps do not provide the geo-location of devices.

Encryption for Android

If it is selected, the data on internal mobile storage of Android device gets encrypted. It protects user data in case of the device is lost or stolen. The minimum Android version support for encryption is 3.x.


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10.1.1.7 Share

The Share step of Create New Profile displays the following screen.

To set Share permission for users, enter the following details:

Field Description

Enable Sharing If it is selected, the inSync Share folder is created on a user’s device for adding and sharing files.

If it is not selected, the user can not add or share files.

If this option is already enabled and now you disable it, sharing files with others will be disabled.

The default value of sharing is enabled.

# versions of a file to be retained

The number of old versions of a file to be retained. You can decide the versioning policy for users of a profile.

The default value of file versions is 20.

Link Sharing

Enable link sharing If it is selected, the user can share documents with viewers by generating a file/folder link and also set expiry period for the link.

If it is not selected, the user can not share documents with viewers by generating a file/folder link.

The default value of link sharing is disabled.

Link expires in The shared file/folder link expires at given days. The shared


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Field Description

link will not be active after link expiry and the viewers will not view the shared file.

The default value of link expiry is 7 days.

Notifications

Enable desktop notifications

If it is selected, the desktop notifications are displayed at the user’s system tray. These notifications include, if owner adds/removes files or folders, collaborators change files and so on.

The default value of email notifications is disabled.

10.1.2 Copy Profile

To create multiple copies of profile without creating an individual profile each time, click

Profiles from the menu bar. Select a profile from the profile list and then click the Copy button.

The copy action creates an exact copy of the selected profile and saves under different name.

To replicate the existing user profile, enter the following details:

Field Description

New profile name The new profile name which will be a replica of the selected user profile.

Profile description Details of the user profile.


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10.1.3 Delete Profile

Make sure that all users associated with the profile are deleted before you delete the user

profile. The Delete button removes the selected user profile(s) but you cannot delete the

Default profile.

10.1.4 Profile Details

Select Profiles from the menu bar and click the user profile link listed under Profile List. Using

the Edit button, you can change the profile settings displayed in a tabbed format. For more

details about profile options and settings, see Create New Profile.

The user profile link displays the following screen with profile settings.

Figure 10 - Profile Details Screen


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10.2 Manage Users

A backup user account creation in Druva inSync follows the process shown in the diagram. The

backup user is associated with a specific user profile and storage. The user holds user profile

and storage settings while backing up the configured data.

On successful creation of a user account, the inSync server sends an email file to each user. The

inSync user can activate the device using the credentials received by the email notification. The

administrator can import domain users from Active Directory or CSV file or create new backup

users independently.

The authentication email contains the relevant information enable the inSync user to contact

the inSync Cloud server. This email can be delivered to the user directly or using email (while

importing from Active Directory) through the console. Next, the inSync user can able to add

new devices like laptops and mobile devices.

Using the Mange Users screen, you can perform different activities stated below.

Create/ Edit users

Import users

Delete users

Disable users

Reset password

View devices


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The inSync server configuration offers the following ways of adding users –

13. Add new backup users manually

14. Import domain users from Active Directory

15. Import users from CSV file

16. Deployment of mass users for laptops

10.2.1 Create New User

The inSync Cloud administrator can add the new backup users using the Create button on the

User screen.

The Create User screen of Users displays the following screen.


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To create a new user, enter the following details:

Field Description

Email Address Enter a valid email address of a user. This field is mandatory.

Name Type a user friendly name. The name contents can be alphanumeric but some special characters are not permitted for example, |, ?, *, :, /, \, “, <, >.

This field is mandatory.

Profile Select a profile from the Profile list which associates with the user.

Storage Select storage from the storage list where user’s back up will be stored.

User quota Allot a specific amount of storage quota to this user for backing up the configured data. If it is not mentioned, the default value will be taken from the Quota per user option of profile.

Subject and body The inSync Cloud administrator can send customized user activation message to the inSync user. This is a one-time change and applies to all new users created after you make the change. The following variables are necessary in the body of the message for activation.

%USER% - username %SERVERS% - inSync server URL %PASSWORD% - temporary password %LINK% - link for outlook users %MAIL% - user’s email address <tab> puts indent in the email notification.

The authentication information is sent to a user by email. Now the user can activate the device

using the credentials mentioned in the email.


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10.2.2 Import Users

The Import Users drop-down list allows importing users from external sources like Active

Directory, CSV file, and mass deployment. Import users help to create number of users at once

with minimum efforts.

10.2.2.1 Import Users from CSV file

Importing users from CSV file is a useful option when there are too many users to be created at

once. The CSV file can be created with a .csv (Comma Separated Values) extension having

fields like user name and email address separated by comma (,) or use Microsoft Excel

application to create a csv file.

A sample CSV format is shown below. The first line of the CSV file should keep for heading and

the rest for names and email values.

To import users from CSV file, click Manage Users -> Import -> Import from CSV.


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3. Select CSV file from your local disk by clicking the folder icon.

4. The list of all users is displayed on the screen. Select users from the list.

5. Now assign the user profile, storage, and storage quota for all imported users.


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To attach user profile and storage to users, enter the following details.

Field Description

Select user profile Assign a user profile from the profile list.

Select storage Attach a specific storage from the storage list.

Default quota Assign user quota, ‘0’ indicates unlimited quota.

Click Finish. Now the inSync users will receive the email notification containing authentication

details with temporary password. Using these details, users can authenticate their devices and

start backing up configured data. You can send the new password by resetting the password.

10.2.2.2 Mass Deployment Token

The auto installation of client feature helps to install the inSync client package on the client

computer. This installation loads the authentication key without user’s intervention and

updates the users list on the inSync server.

Currently, this mass deployment feature supports Windows and Macintosh client versions. It

can be done using the configuration manager console.

NOTE: The mass deployment of inSync clients support new client installation only and does not

support upgrade to the existing inSync clients.


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6. Now get the TOKEN value by clicking Manage Users -> Import Users -> Mass Deployment

Token.

7. The Mass Deployment Token screen displays. Click Copy to save the token value to

clipboard.

Field Description

Enable expiry date If it is selected, enable the token validity period using the calendar so that the value of token can be used for a certain period.

If it is not selected, the token value can be used for an unlimited period.

Your token The unique token value is displayed. Click Copy and then paste this value in the text editor for future reference.

10.2.3 Delete User

The delete user functionality removes the user account and its associated devices and backup

data as well. You can delete multiple users at a time by selecting the check boxes next to users.

Once they are deleted, it cannot be recovered.

10.2.4 Disable User

The disable action halts user’s devices backup and restore of data. Choose a single or multiple

users from the users list and then click the Disable button. Disabling the user accounts stop

authenticating and remain the connected devices at disabled state. But the backed up data

associated with the user remain as it is.


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10.2.5 Change Profile

The Change Profile action moves users from one profile to another. Select a single user or

multiple users from the user’s list then click the Change Profile button. Select a profile from the

Profile list and then click Save. The settings of the destination profile are enforced to all moved

users.

10.2.6 User Details

Click the user link to display the manage user screen. The manage user screen displays the

user’s details like user’s summary, devices associated with the user, and share summary. You

can carry out different user related functions using this screen.

You can change the user’s details like email address, profile setting, storage quota, and user

quota. If you change the email address of the user, the user has to use a new email address for

activating new devices but the existing devices will not be affected by this change.

10.3 Manage Devices

Using the Mange Devices screen, you can perform the different activities listed below.

Resume backup

Upgrade device

Delete device

Disable device

Decommission device


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The list of all users associated with devices is displayed on the screen. This list can be further

filtered by selecting Profile, Platform (Windows, Linux, Mac OS, iOS, or Android). The particular

user can be searched using the Search User box.

10.3.1 Add Device

The inSync user can add different devices using the login credentials received by email.

To add:

Windows computer as a device see Installation on Microsoft Windows7/ Vista/ XP

Linux computer as a device see Installation on Linux

Mac computer as a device see Installation on Apple Mac OS

iPads/iPhone mobile as a device see Installation of inSync app on iPhone/iPads

Android mobile as a device see Installation of inSync app on Android

NOTE: It is not recommended to change the device name after adding a device. This change will

not reflect in the Web UI.

10.3.2 Delete Device

The Delete device button deletes the selected device or devices and removes from the device

list. The data associated with these deleted devices is also permanently deleted.


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10.3.3 Disable Device

The disable action stops device’s backup and restore activity. Choose a single device or multiple

devices from the device list and then click the Disable button. Disabled devices stop

authenticating and hence stop backup and restore as well, but the backed up data associated

with devices remain as it is.

To activate the device from the client side, click Reactivate under Settings. Next, the inSync

user can either create as a new device or replace with other connected devices.

10.3.4 Upgrade Device

The inSync devices need to be upgraded to the current inSync server version to take advantage

of news features and compatible with the existing version. A single device or multiple devices

can be upgraded to the existing inSync server version.

Select devices from the device list which indicate the upgradable icon and then click the

Upgrade button. The selected devices are now scheduled for upgrade and display the

scheduled icon next to them. When the inSync device communicates to the server, the

device gets upgraded automatically with the upgraded icon. This device upgrade supports

Windows and Mac clients only.

In case of any interruption occurs during the multiple device upgrade then it resumes from the

last successful status where it was stopped.

10.3.5 Backup Now

The inSync devices can suspend the backup activity and can choose not to resume it then it

creates a data administration issue for inSync Cloud administrators. This option allows the

inSync Cloud administrator to resume the data backup. When the inSync Cloud administrator

clicks the Backup Now option for the selected devices then the data sync gets scheduled and

the inSync device starts backing up the data in ten minutes.

1. Never Backed Up – The device is not been backed up yet.

2. Syncing – The device is currently backing up its data.

3. Failed – The last sync attempt of the device has failed.

4. Successful – The last sync attempt of the device has succeeded.


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5. Disabled – The device has been disabled by the administrator.

6. Unavailable – The device status is unavailable due to some errors for example, when

the storage is not reachable.

10.3.6 Device Details

The device details display the information about last backup details, DLP details, and device

location. The DLP tab shows the device platform and SafePoint details.

To view device details, click Devices and then click the device link.

10.4 Mange Storages

The inSync Cloud uses an Encrypted Single Instance Store to maintain backup data. The

encrypted single instance store (SIS) maintains only a single copy of data across users. The

unique data is further compressed to reduce storage usage. It’s also encrypted (AES 256 bits)

before it is stored. This makes the stored data more secure.

Select the Storage option from the left navigation bar, the storage management screen

displays. This storage configuration helps you to determine the storage capacity, storage usage

for the inSync Cloud. For additional storage requirements, contact support at

[email protected].



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10.4.1 Storage Details

The storage details display a summary of storage configuration including data and log folders

path, usage statistics, and compaction details. You can edit the general storage information by

clicking the Edit button.

To view storage details, click Manage -> Storages and then click storage link.

General Storage Information: It displays the quick summary of storage configured for backup.

The Edit button displays the Update Storage screen allows you to change the storage disk usage

and notification limits. Lowering the maximum disk usage limit less than the current usage will

stop the backup over that storage, but will not delete any existing data. The Delete button

removes the existing storage. All users configured on the storage must be deleted before

removing the storage; otherwise the delete operation cannot be successful.

Usage Statistics: It displays the statistics of data storage and it is very helpful to inSync Cloud

administrator to decide succeeding storage allocation strategies. It includes provisioned users,

total size of files backed up, database size, deduplication ratio, space allocated for data backup,

actual space consumed of allocated storage, the current usage of storage in percentage, and

successful data-retrieval hits to hypercache in percentage out of total hits.


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10.5 Server Activities

The Server Activities screen displays active tasks running on the inSync Server. These tasks

include backup and restore activities carried by users. For example, backup started by users or

restore complete. To cancel a task, select the task and click Cancel.

10.6 Alerts

Each time a notification trigger is hit or error is generated, the inSync server generates an alert

and sends the inSync Cloud administrator(s) a short email describing the alert details. It helps

inSync Cloud administrator to take necessary action according to alert’s severity. The active

alerts are displayed on the screen under Active Alerts and can be filtered out by using the Alert

box.

The alert notifications can be subscribed to different server administrators. To subscribe an

alert notification, click the alert name and add administrators in the Admins to be notified box.

NOTE: The profile administrators do not have permissions to modify the subscriber’s setting.


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Field Description

Alert Name Name of the inSync alert notification.

Administrators to be notified

Add names of the inSync Cloud administrator to be notified by email. This text box is enabled with auto-complete feature so type a few characters to get the desired options list and then select the names or select all server administrators and all profile administrators.

Notify user If it is selected, the alert notification sends to users as well.

10.6.1 Alerts

The alerts and the necessary actions to be taken by the inSync Cloud administrator.


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The alerts in inSync cloud are mentioned below.

Alert Details Action

Admin Account Warning

A warning/alert is generated which tells an administrator to create multiple administrators.

Create multiple administrator login ids.

Backup Success The device has completed the backup process successfully.

None

DLP Autodelete The device has not connected within the delete timeout. Client data will be deleted NOW!!!!

None

DLP Autodelete Warning

The device has not connected for a long period. Please check the profile data delete timeouts. The client's data could be deleted.

Identify the reason why the device is not connecting to the inSync server.

License Expiry Server license is either invalid or has expired

Contact Druva support for new license.

Low Database Storage Available

Storage usage exceeds set threshold.

Add more storage space or lower down the retention policy followed by the storage compaction.

Low Free Space Available

Storage has critically low space. Add more storage space or lower down the retention policy followed by the storage compaction

Low User Storage Available

User storage usage approaching or exceeded set threshold

Increase the user quota or remove unnecessary back up folders.

Misconfigured Sync Folder

Share path invalid or doesn't exist. Correct the folder path and then sync again.

Restore Status Restore request done. None

User Backup Inactivity The device hasn't synced for a while.

Check the device status or log files to find the problem.


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10.7 Reports

The inSync server sends out the different types of server reports daily, weekly or monthly at the

specified time. The selected reports can also be emailed instantly to the administrator in a

HTML or CSV format. Instant report can be generated for a particular time. Ensure that the

SMTP settings are configured correctly under Manage -> Settings -> Email Settings before

scheduling a report.

The list of reports are mentioned below –

Report Description

Active Alerts List of alerts currently active and not resolved.

Alert History List of alerts raised sorted by time of occurrence.

Failed Backups List of users with failed backups sorted by username.

Last Backup Status Last backup status of all users with devices sorted by username.

Storage status Storage statistics and storage alerts for all storage configured.

Complete Report Full report includes system information, license information, server statistics, storage statistics, storage alert, user backup status, and active alerts.

Sharing usage Report of all the documents that have been shared amongst the users.


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10.7.1 Schedule Reports

The inSync Cloud administrator can schedule inSync reports independently to be sent daily,

weekly or monthly on specific day and time by email. These reports are sent in two formats

either HTML or CSV.

Choose a report from the list and click Edit Email Schedule. For example, see the Active Alerts

Schedule screen below.

Field Description

Enable Email Schedule

If it is selected, the report is sent as per schedule by email.

If it is not selected then the email schedule gets disabled and the report doesn’t send to the administrator.

Send Report Select frequency like daily, Weekly, or Monthly.

Frequency Set schedule frequency for the report to be sent.

Daily – everyday Weekly – choose from Monday thru Sunday Monthly – type a specific day of month

Time Type specific time for report to be delivered.

Format Choose HTML or CSV format for report.


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10.7.2 View Reports

You can view the different reports instantly on the screen. Select one of the server reports from

the list, it displays the details of the selected report for the last thirty days. You can change the

report period by selecting the period list.

The selected report is displayed on the screen as shown below.

The selected report can be obtained by email in HTML and CSV formats.

10.7.3 Download Reports

The selected report can be saved into HTML and CSV formats on your local drive. Select a single

report from the reports list, select a period from the list and click Download HTML or

Download CSV.


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10.8 Administrators

The inSync server can now be administered by the multiple administrators. There are primarily

two types of administrators; server and profile.

Figure 11 - Hierarchy of Administrators

The server administrators have all rights of managing inSync server including storage creation,

managing profile administrators, and managing other server administrators as well.

The profile administrators have restricted access associated with their profiles including

necessary permissions like edit profile, add users, and restore data. These permissions can be

changed by the server administrator.


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10.8.1 Create Administrator

Select Manage -> Administrators from the menu bar. The Administrators List screen is

displayed, click Create Administrator to continue.

To create an administrator, enter the following details:

Field Description

Display name Specify a user friendly name.

Email address Type a valid e-mail address for the administrator. The e-mail notifications are being sent to this e-mail address.

Role Select either Profile Administrator or Server Administrator.

The profile administrator has limited rights associated with their profiles and does not have rights to change the configuration settings related to License, SMTP, Network, and Active Directory.

The server administrator has all server management rights.

The e-mail notification is sent to the administrator with the following details.

Login ID (e-mail address),

Display name, and

Password

The server administrator or profile administrator has to use e-mail address and password to log

in to the inSync server.


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10.8.2 Managing a Server Administrator

The Server Administrators have all managing rights including administrators, storage, profiles,

and users and so on. The Server Administrators can only be managed by other equivalent server

administrators.

To manage the Server Administrator, click Manage -> Administrators -> server Administrator

link.

Click Edit to change the account settings namely display name and send sync error alerts. The

Change Password button resets the password and sends a new password to the server

administrator’s e-mail address.

10.8.3 Managing a Profile Administrator

The Profile Administrators can view or manage different profiles, users, reports, restore,

SafePoint and storage associated with. The Profile Administrator can only be managed by

Server Administrators. The Profile Administrator can change the account settings, reset the

password or attach or remove profiles but the primary role of profile administrator cannot be

changed.


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To manage the Profile Administrator, click Manage -> Administrators -> profile Administrator

link.

Click Edit to change the account settings namely Display name and e-mail id. Click Reset

Password to change the password and the new password is sent to the profile administrator’s

e-mail address.

The Profile Administrator can manage different profiles with necessary permissions like edit

profile, add users, and restore data.

To manage necessary permissions, click Manage -> Administrators -> (select profile

administrators) -> Attach Profile.


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To attach profile or change permissions of the Profile Administrator, enter the following details:

Field Description

Select profile to be added

Select a profile from the profile list to be attached to the profile administrator.

Add Permissions

Edit profile If it is selected, the profile administrator can change the profile settings which are associated with.

If it is not selected, the profile cannot change the profile settings.

Add users If it is selected, the profile administrator can add new users for backup and can perform user related activities.

If it is not selected, the profile administrator has no permission to add new users and hence cannot decommission any user.

Restore data If it is selected, the profile administrator can restore user’s data.

If it is not selected, the profile administrator cannot restore user’s data.

These permission settings are displayed under Attached Profiles tab.

You can edit different permissions by clicking the Edit button or click Detach to remove

attached profiles.


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10.8.4 Using the Profile Administrator’s Login

The Profile Administrators can log in to inSync server with their login credentials. After

successful login, the Web control panel is displayed with limited permissions with profiles

associated with. The Profile Administrators don’t have permission to change the license, email,

network, and active directory settings but profile wise reports can be obtained by email.

For more information on Dashboard, see the Dashboard section in the Using the Druva inSync

Server chapter.

Managing the Storage

The profile administrator can only view the details of storages attached to the profiles but no

permissions to change the settings. To see the storage details, select the Storages option under

Manage. The Storage List screen is displayed. Click the storage link to see more details.

For more details on storage, see the Storage section under Management.

Managing the User Profile

The profile administrator can change the profile setting if the Edit Profile permission is granted

otherwise these settings can be displayed in view mode. In the following example, Profile01 has

no Edit Profile permission and Profile02 has Edit Profile permission to change the settings.

Select the Profiles option from the menu bar. The Profile list is displayed.


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Click the Profile01 link, the following Profile1 screen is displayed in view mode only and Profile2

in edit mode.

The Profile2 details show the edit icons which allow to change the profile settings.

For more information on managing the user profiles, see the Profiles section under

Management.

Managing Users

Users associated with the user profiles cannot be managed unless the user profile has the Add

users permission. In the following example, User02 is associated with Profile02 having all users

related permissions but the Profile01 has no Add users permission so the access is denied and

the error is displayed on the screen.


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Figure 12 - Access Denied to Adding Users Screen

For more information on managing users, see the Users section under Management.

Managing the Restore

The profile administrator can restore backed up data of different users on the server or on the

client’s computer by selecting the snapshots but it requires the Restore data permission.

Select the Restore option from the menu bar, the Restore screen is displayed. Select the user

from the user list. Select a device from the device list to get the list of snapshots.

Clicking the Browse button allows to select files to restore. If the Restore data permission is

disabled, the Browse and Remove buttons do not appear next to snapshots.

For more information on restoring the backed up data, see the Data Restore section under

Management.

Managing the Alerts and Reports

The profile administrator can schedule the different alerts and notifications which can be

received by email. Select the Reports option from the Manage menu. The Reports screen is

displayed. Choose a report from the list to view on the screen or export it to HTML or CSV


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format. The Email button sends the selected reports immediately to the profile administrator’s

e-mail account.

For more information on scheduling the reports, see the Reports section under Reporting.

The profile administrator is able to view active alerts of users belonging to the profiles which

are associated with the profile administrator. These alert notifications can be subscribed to

other profile administrators and server administrators.

For more information on Alerts and Alert Notifications, see the Alerts section under Reporting.

Changing the Administrator’s Name and Password

See Managing an Administrator’s Account for more details.


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10.9 Settings

The inSync Cloud administrator has to perform the various functions on the inSync server

categorized under Settings:

Mobile Credentials

Password Policy

Single Sign-On

10.9.1 Mobile Credentials

Druva inSync requires your Apple Push Notification (APN) certificate to use SafePoint for iOS

devices - iPads and iPhones. Get your Signed CSR by sending a CSR Request to

[email protected]. Use the signed CSR to generate the APN certificate and upload it.

To upload the APN certificate, enter the following details:

Field Description

Certificates

APN Certificate Upload the APN certificate.

Follow the steps to generate and upload the APN certificate:

Create a CSR (certificate signing request) using the openssl toolkit. Follow the steps given below.

1. If you already have a private key used to generate CSRs for Web server SSL certificate then use it, otherwise generate using: openssl genrsa -des3 -out privatekey.pem 2048

2. Create a CSR using your private and convert it to DER format: - openssl req -new -key privatekey.pem -out customer.csr - openssl req -inform pem -outform der -in customer.csr -out customer.der

3. Send this .der file to Druva support at [email protected]

4. Druva will send you the signed certificate back.




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Field Description

5. Upload the signed certificate to https://identity.apple.com/pushcert/ and download the new push certificate.

6. Append the private key (without password) to APN certificate. Use the following command to store private key created above without password: - openssl rsa -in privatekey.pem -out plainkey.pem

10.9.2 Password Policy

You can enforce or disable strong password policy for all users and all administrators

separately. The default settings for strong password policy for administrators and users are

disabled.

The edit screen of Password Policy Settings displays as follows.

https://identity.apple.com/pushcert/


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To configure password policy for administrators and users, update the options.

Field Description

Administrators

Enable Password Policy

Enable or disable password policy for all server and profile administrators.

Enforce strong password

If this check box is selected then the strong password policy is enforced to server and profile administrators and they have to follow the rules given below.



Passwords must meet the following requirements for quality:


Cannot reset password to last _ passwords

This option enhances security by preventing users from reusing their old password continually. The valid range is 0 thru 9. If the value is 0, the administrators can repeat the previous passwords. The default value is 3.

Maximum invalid login attempts

The specific account gets locked after maximum number of incorrect login attempts. The locking period for the account is one hour. The valid range for incorrect login attempts is 3 thru 9 and the value ‘0’ disables the account lockouts. The default value is 3.

Passwords expire after every _ days

Specify the maximum number of days for which the password is not going to expire. The valid range is 0 thru 99. If the value is 0, the password does not expire. The default value is 60.

Users


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Field Description

Enable Password Policy

Enable or disable password policy for all users.

Enforce strong password

If this check box is selected then the strong password policy is enforced to all users and they have to follow the rules given below.



Passwords must meet the following requirements for quality:


Cannot reset password to last _ passwords

This option enhances security by preventing users from reusing their old password continually. The valid range is 0 thru 9. If the value is 0, the users can repeat the previous passwords. The default value is 3.

Maximum invalid login attempts

The specific account gets locked after maximum number of incorrect log-in attempts. The locking period for the account is one hour. The valid range for incorrect login attempts is 3 thru 9 and the value ‘0’ disables the account lockouts. The default value is 3.

Passwords expire after every _ days

Specify the maximum number of days for which the password is not going to expire. The valid range is 0 thru 99. If the value is 0, the password does not expire. The default value is 60.


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10.9.3 Single Sign-On Settings (SAML 2.0)

Security Assertion Markup Language (SAML 2.0) is a version of the SAML OASIS standard for

exchanging authentication and authorization data between security domains, that is, between

an identity provider (a producer of assertions) and a service provider (a consumer of

assertions). SAML enables web-based authentication and authorization scenarios including

single sign-on (SSO).

The following diagram represents a typical SAML request and response cycle.


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Druva inSync can be configured to talk to SAML 2.0 compliant ID providers to offload Web-

restore authentication.

To configure SAML, enter the following details about issuing authority:

Field Description

IdP Metadata URL Metadata contains information about an Identity Provider or Service Provider. It allows providers to find each other, and to verify the identity of the other provider.

IdP Login URL The URL where your organization sends a SAML request to start the login sequence. This field is mandatory

IdP Logout URL The URL to direct the users to when they click the Logout link.

IdP Certificate The authentication certificate issued by your identity provider. This field is mandatory

Create New Token Druva inSync Cloud single sign-on requires a customer-specific token be returned to the inSync Cloud service along with each authenticated user response. This is needed to implement Druva’s secure password mechanism. Use this button to create the token. This token isn’t saved on the server in any way. This token is to be handled as you would the key of a PKI key pair and needs to be pasted in the Id Provider configuration to complete the Single Sign-on setup


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Field Description

for inSync Cloud.

The Cloud user authentication can be done in the following ways:

1. Visit Druva inSync Cloud web restore URL.

2. The user has to provide email address along with SAML option selected into the Web

browser and requests log in to Web restore site.

3. The user is redirected to the configured ID Provider for authentication via a SAML Request

4. The user has to provide user ID and password for authentication. This is a onetime action.

5. An issuing authority returns a SAML assertion to user’s Web browser.

6. The browser automatically submits the assertion to Druva inSync Cloud service which

validates the SAML Response and then logs the user in.

7. Now the user can access the backed up files and restore it.

For more information on installing and configuring the Active Directory Federation Services for

Druva inSync Cloud SAML integration contact Druva support or send email to

[email protected].



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…………………………………………………………………………………………………………………………………………………....

In this Chapter:

Installing Druva inSync on Microsoft Windows

Installing Druva inSync on Linux

Installing Druva inSync on Apple Mac OS

…………………………………………………………………………………………………………………………………………………....

11.1 Installation Prerequisites

The following are the installation prerequisites for Druva inSync client –

Platform supported Microsoft Windows 7, Vista, XP – 32bit/64bit (English, French, and German)

Ubuntu 11.10+, Fedora 14 or 16 – 32 bit

Mac OS X (10.5 or higher) – 32/64bit (including OS X Lion)

Android Mobile: Version 2.2+

iPhone/iPads: 4.5.x

Disk Space required

for installation

Microsoft Windows - 40 MB

Linux – 45 MB

Apple Mac OS – 50 MB

Android device – 4 MB

iPhone/ iPads device – 2 MB

CPU 1.2 GHz CPU or higher for Windows clients

Physical Memory Minimum 512 MB RAM

Network Card 10/100 Mbps Fast Ethernet adapter.

802.11 a/b/g Wi-Fi adapter

Chapter 11

Installing the Druva inSync Client


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11.2 Installation on Microsoft Windows 7/ Vista/ XP

Download the Druva inSync client installer file. Double-click the installer file. The Druva inSync

wizard screen displays.

1. Select the installation language and click Next.

2. The End User License Agreement (EULA) displays. Read license agreement carefully, click I

Agree to accept EULA and then continue.

3. Specify the location for installing the Druva inSync Client. A user can also browse or specify

alternate paths.

4. Setup creates the program shortcut, Druva inSync in the Start menu folder.

5. Click the Install button, the installation screen displays. It displays the status of tasks

performed.


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6. After completing the inSync client installation, the Installation Completed screen displays.

Now inSync user has to activate the device. For more details see the Using the Druva inSync

Client chapter.

7. The inSync client starts working and the inSync icon appears in the Windows system tray.

11.3 Installation on Linux

11.3.1 Debian Based Installation

Debian packages are used in distributions based on Debian, such as Ubuntu and others. Using

the super user privileges and your native package manager dpkg, install the downloaded inSync

client packages. Run the following commands.

root@ubuntu:/# dpkg -i inSync-Client-Installer-ver-5.0-<version>.i386.deb

Selecting previously deselected package druva-insync-client.

(Reading database ... 114549 files and directories currently installed.)

Unpacking druva-insync-client (from inSync-Client-Installer-ver-5.0-

<version>.i386.deb) ...

Setting up druva-insync-client (5.0-<version>) ...

After installing inSync client, type the command inSync in terminal window which will launch

the Druva inSync client.

root@ubuntu:/# inSync

<_MainThread(MainThread, started)> : SyncLog

<Thread(Thread-2, started -1226527888)> : SyncLog

<Thread(Thread-2, started -1226527888)> : inSyncConfig

<Thread(Thread-2, started -1226527888)> : SyncLog

<Thread(Thread-2, started -1226527888)> : HC


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11.3.2 RPM Based Installation

On systems that use .rpm packages, run the following command. Make sure it requires super

user privileges.

rpm –ivh inSync-Client-Installer-ver-5.0-<version>.i386.rpm

11.3.3 Installing on 64-bit System

Druva inSync currently does not produce packages for 64-bit systems. In order to run Druva

inSync client on 64-bit machines, firstly the 32-bit compatibility libraries need to be installed.

On Debian-based systems, run the following command:

apt-get install ia32-libs

For Redhat-based systems, run the following command:

yum install glibc

This should be sufficient to allow the 32-bit inSync binaries to run on 64-bit systems. On debian,

it will be necessary to force installation since the architecture for the package won’t match the

system architecture. So, for 64-bit systems, the dpkg command should look like this:

dpkg –i –-force-architecture inSync-Client-Installer-ver-5.0-

<version>.i386.deb


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11.4 Installation on Apple Mac OS

Download the Druva InSync client for Apple Mac OS from the www.druva.com/download link.

Double-click the installer file to start installing the inSync client.

1. The inSync package now appears in the inSync folder. Click the Install inSync file to start

installation.

http://www.druva.com/download


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2. The installation wizard starts with the welcome screen. Click Continue to proceed.

3. The End User License Agreement (EULA) displays. Read it carefully and then click Continue

to proceed.

4. Click the Change Install Location button to change the destination or click Install to

continue.


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5. Enter your credentials to proceed with the installation and then click Install Software to

continue.

6. Now installation is complete. The following screen displays the installation was completed

successfully. Click Close.

7. The inSync client starts working and the inSync icon appears in the system tray. The next step is to activate the client by entering the authentication details received thru email.


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…………………………………………………………………………………………………………………………………………………....

In this Chapter:

Activating Druva inSync client

Backing up files and folders

Restoring backed up files and folders

Configuring Druva inSync client

Druva inSync client notifications

…………………………………………………………………………………………………………………………………………………....

12.1 Activate Druva inSync

After the inSync client installation, the inSync user has to provide the details like inSync Cloud

URL, email address, and temporary password. If the inSync user is using MS Outlook email client

then activation link in the email can be used for activating the client.

For other users, the activation details can be collected from the email notification and paste in

the respective fields. After entering these details, the inSync user has to reset the password for

security purpose.

Microsoft Windows Apple Mac OS

Chapter 12

Using the Druva inSync Client


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After activating the first device, now the user can add multiple devices like Android, iPhone,

and iPads devices without administrator’s interference. The user can install and activate the

inSync clients on the respective devices using the same activation credentials.

While adding a new device the inSync user has to decide to create a new device or replace with

an existing device.


First option creates a new device and attached to user’s account and the second option displays

a list of other connected device to replace. After replacing the existing device, that device will

not able to connect to server and hence backup will not happen. But you can still see its

snapshots for restoring data in future.

The inSync client supports the following functionalities –

Backup Now

Restoring Backed up Files

Configuring Druva inSync Client

Status

Other inSync client Options

Client Notifications

After starting the inSync client, the inSync icon appears in the system tray. Click the inSync icon.

The Druva inSync control panel displays various possible options. The user can configure the

backup settings described below.


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12.1.1 SAML Authentication

The single sign-on option authenticates the user and facilitates to activate device or gain access

to all devices connected to his account using Web restore.

To authenticate a user using SAML:

1. On activation of an inSync client, enter the inSync Cloud URL.

2. Type Email address and leave the password field blank.

3. Now the inSync client redirects to third party SAML authentication page.

4. Type Username and Password. After validating user’s credentials successfully it comes back

to inSync client.

While using Web restore the inSync user has to follow the steps from 2 to 4 for authentication.

For Web restore, the user has to select the Use single sign-on (SAML) box.


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12.2 Backup Now

The inSync client facilitates on demand backup, which can be launched from the system tray or

the Windows main menu. The inSync Synchronizing window actively starts backing up the

configured folders' contents and displays the backup progress.


The user can actively track progress and after the backup is complete it automatically displays

the status window.

12.3 Restoring Backed up Files

The inSync client facilitates easy restore of backed up data over the network. To begin restore,

right-click the system tray and select the Restore option or choose Restore from the client

menu. If a user has multiple devices connected to its email account then the list of devices and

their snapshots are displayed in the restore window.

NOTE: The inSync user restores files or folders of other connected devices to a local device only.

For example, if a user selected a file or a folder of other connected device then the file or the

folder is restored to the local device and not at the remote device.

The data is backed up and maintained for as many days as specified by the inSync Cloud

administrator. All backups within this timeframe are shown as a timeline when the user starts

restore.


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Follow the simple steps to restore files from devices.

1. Select Restore from the main screen. The inSync Restore window displays.

2. From the device list, select a device. The list of snapshots of device display under Snapshots.

3. Choose the snapshot from the timeline (last 24 hours, last 7 days, earlier). The files

associated with the snapshot display on the right hand panel.

4. Choose a single file or multiple files by holding the Ctrl key. Determine the restore location

by right-clicking the selected items.

When the Restore Original Location option is selected, the files or folders get restored to the

original location from where they have been backed up. Files or folder are restored to the

specified location when the Restore to Custom Location is option selected.


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12.3.1 Searching files in Snapshots

For faster recovery of backed up files, the user can search for files by file name or extension

using the search box. The list of all matching files from all the snapshots displayed after clicking

the search icon. A user can right-click the file and restore it.


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12.4 Configuring Druva inSync Client

The configuration of Druva inSync client allows user to configure folders for backup, restore

files from Web, and set different backup settings. To start configuring the client, select the

Configure option from the main control panel or right-click the Druva inSync icon which is

located in the system tray or click the Druva inSync icon which is on the desktop.


The Configure inSync screen appears, where a user can configure the following –

Folders

Restore

Settings


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12.4.1 Configuring Folders

The inSync client scans the configured folders and synchronizes the changes with the server.

Select the Folders tab to edit the folder configuration. The Quick Configuration under the

Folders tab in Microsoft Windows client allows select the favorite folders quickly without

searching the individual folders.


The Advanced Configuration permits the user to:

1. Configure New Folder

2. Edit and Remove Folder Configuration


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12.4.1.1 Configuring a New folder

To configure new folders in Microsoft Windows client, select the Folder tab and then click

Advanced Configuration Add Folder Choose Folder Path to select different folders for

backup.

To configure new folders in Apple Mac OS client, select the Folder tab and then click Configure

New Folder Choose Folder Path to select different folders for backup.



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The Folder Configuration has the following fields.

Field Description

Folder Path Choose the folder path to synchronize by clicking the Choose Folder Path button.

InSync Identifier The inSync client identifies the folder configured for backup by a unique folder identifier, which auto-generates. A user can change it. The identifier is used to identify the folders and files, while restoring them.

Optimize of Large Number of Files

This option should only be used when the number of files in the configured folders exceeds ten thousand (10,000). For example, while choosing path – C:\Users\Mary in Windows Vista.

The option requests the client to use advanced file-system scanning (MFT) and file-change-log (FCL) tracking for backup and may be a bit slow for smaller folders.

Include Filter InSync allows a user to set an include filter that specifies what file types to synchronize. A user can choose from common file types like, office documents, PDF files, and HTML files and so on to automatically populate the filter list.

Click the Exclude Options tab to choose path for files to exclude from backup.


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NOTE: A user can directly edit the filter list to add or remove file extensions separated by semi-

colon. This filter set is more powerful than mere filename extensions. A user can also specify

partial global patterns like design*.pdf; which will include/exclude files that start with 'design'

and end with a '.PDF' extension – depending on which filter list a user adds it to. Also beware

that if a user includes a file type or pattern and excludes it as well then it will be effectively

excluded.

To exclude files and folders from backup, enter the following details:

Field Description

Exclude Paths This option lets the user choose folder names which should be excluded from the backup. Any sub-folder name containing the exclude folder name is excluded.

Exclude path accepts only partial path without quotation marks and does not accept full path. For example, the correct path is \Program Files\Data and not “C:\Program Files\Data”


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Field Description

and also include

The exclude path considers only single path entry each time and it is case sensitive.

Quick Configuration This option allows user to exclude temporary internet files, temporary files or folders from backup without recalling the folder path.

Exclude Filter Similar to the Include Filter, a user can specify a set of file types or file patterns to exclude or type filter pattern in the Exclude filter list by separating a semicolon character. Note that if the inSync Cloud administrator sets an exclude filter, the effective filter set is the combination of both filter sets.

12.4.1.2 Quick Configuration

For quicker configuration, apart from configuring custom folders as discussed above, the inSync

client offers a couple of predefined folders which can be added for backup with a single click. To

remove selected folders from backup, clear the check boxes. The following screens show the

quick configuration window for the both inSync clients.


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With email quick configuration, a user can configure Outlook emails to be backed up via MAPI

interface by choosing Outlook 2003, 2007 and 2010 Advanced from the list of email option. This

provides better deduplication and faster backup/ restore of pst files. A user still has the option

of backing up Outlook emails as plain pst files by choosing Microsoft Outlook 2003, 2007, 2010,

Lotus Notes and Mozilla Thunderbird option. For Apple Mac OS, a user can configure Mozilla

Thunderbird email client.

NOTE: Do not use the Outlook 2003, 2007 & 2010 Advanced option if you have configured MS

Outlook with IMAP.

12.4.1.3 Edit and Remove Folder Configuration

In Microsoft Windows client, the user-configured folders can be edited or deleted. To edit or

delete the configured folder, from the main panel, select Configure Advanced Configuration

then select a folder from the Configured-Folder list. Now the selected folder can be deleted by

clicking the Remove Folder button or can be edited by clicking the Edit Folder Configuration

button.


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In Apple Mac OS client, the user-configured folders can be edited or deleted. To edit or delete

the configured folder, select the Folder tab. The Folders Configured for inSync displays the list

of configured folders. Select a folder you wish to edit or delete. Click the Edit Folder

Configuration button to modify the folder configuration or click the Remove Folder

Configuration button to remove the folder from the list.

12.4.2 Web Restore

The Restore feature allows to download files remotely by using the Web browser. It is very

useful when the user is away from his device. This feature can only be used if the inSync Cloud

administrator has enabled the Allow restore from web browser option in the profile.

If the inSync client is an Active Directory user and the Use Active Directory password option on

Storage server side is enabled, the user can directly launch the browser and start restoring files.

To restore files from Web browser, follow these steps:

8. Open a Web browser and type the Web Restore URL in the address bar using https://. For

example, https://cloud.druva.com/home

9. The login screen displays. Provide a valid username and password.

10. After successful login, Click Restore. The restore interface displays.

11. Now select the device from the list, if there are multiple devices. All snapshots associated

with the device display under Snapshots.


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12. Select the snapshot from the list. The content of this snapshot display on the right hand

panel.

13. Now select any file or folder to download.

14. Click Download to save the current file or folder to a local drive or click Download as Zip to

save the current file or folder in a compressed (zip) format.

The restore page lists all snapshots and its corresponding folders. The user can either click the

file directly to download or choose the folder to download. The Download folder button

downloads the entire folder as a zip archive.

12.4.2.1 Disabling the Server Side Restore

Using this option, the inSync user can disable restore of data by administrator to the server. The

Server Side Restore option appears only when the inSync Cloud administrator selects the Allow

data restore for administrators option in the user profile. If the Disable restore of data by

Administrator to the sever option is selected then the inSync Cloud administrator cannot

restore users’ data at the server location.

12.4.3 Backup Settings

To open backup settings click the Settings tab as shown in the screen below –



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12.4.3.1 Reactivate

In case of backup port changes or device gets disabled then the device can be re-activated by

clicking this button. For activating the existing device, the user has to provide Server-URL, email

ID and password in the following screen. After entering the credentials, the inSync user can

either create as a new device or replace with other connected devices.

12.4.3.2 Set Password

The Set Password button allows a user to change the existing inSync password. This change is

also applicable when the user adds new devices or restores files from the Web (Web restore).

12.4.3.3 Backup Interval

The inSync client scans the configured folders at the set frequency and synchronizes any delta

changes with the server. The default frequency is 8 hours which means changes will be synced

every 8 hours. This can be set to any of the preset values ranging from 20 minutes to 7 days.

12.4.3.4 Backup Bandwidth

The inSync client lets the user configure the percentage of available bandwidth for backups. The

user can choose a value between 0%and 100%. The inSync client will automatically detect

available bandwidth and provision the set percentage of that for the backup.

12.4.3.5 Priority

The inSync client lets the user provision a fraction of available computation power for backup

making backups less intrusive and battery life friendly. Move the slider to the appropriate level

of available CPU to make provision for inSync. The inSync client will try to use CPU accordingly

when possible.

Bandwidth and CPU prioritization enable users to dedicate lesser resources for backup and

prioritize on work. This is especially useful for WAN based off-site backups or for users who

travel frequently.


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12.5 Status

The inSync client shows the detailed status of last backup and can be launched from the system

tray or from the main menu. The Status window shows details from the last backup like–

Storage quota usage

Last time the backup started and ended

Total files backed up and missed

Bytes transferred during the backup

Encryption status and logs


12.6 Other inSync client Options

The other options available by right clicking the icon on system tray are -

Summary – This option is available for Apple Mac OS client. The summary option displays the

main window of inSync client on the screen.

About – Displays the inSync version information.

Pause or Resume –Allows a user temporarily pause or resume backup at any time. This can be

particularly useful when the user experiencing slow network link and absolutely don't want any


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backup to take place temporarily. The option must be allowed by the inSync Cloud

administrator.

Backup Now – The Backup now option starts backing up configured folder’s contents and

displays the backup progress on the screen.

12.7 Client Notifications

The client notifications are displayed in the client’s system tray when the Show inSync

notifications to users option is enabled in the Advanced of user profile settings.

Following is the list of client notifications.

1. Storage exceeds allocated space

2. Invalid user key or non-existent user

3. VSS Snapshot failure

4. Cancelled by administrator

5. Admin has disabled the account

6. Sync has been failing for more than a week

The user should, in that case, check the logs, and if needed contact the inSync Cloud

administrator. The logs can be viewed by clicking the view logs button on the status window, as

shown below–



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The sample details of logs when Server disk quota exceeded is shown below –


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inSync’s enterprise-ready file sharing and collaboration solution enables your employees to

share files and collaborate with each other while empowering IT with visibility, control, and

security of corporate data.

13.1 About inSync Share Folder

After the inSync client is installed on a user’s computer, an inSync Share folder is created. This

folder is just like any other folder on the computer. Any file saved by a user to the inSync Share

folder can be accessed through computers, phones, and the inSync Web interface.

In MS Windows:

In Mac OS:

NOTE: The location of inSync Share folder is \users\<username>\inSync Share on Windows and

Mac operating systems.

Chapter 13

Using inSync Share


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13.2 Adding Files to inSync Share

You can add files to inSync Share folder by copy pasting it in that folder. Another option can be

to save the desired files and folders using save as option. Apart from this, you can simply drag

and drop the files and folders in the inSync share folder. These files will automatically sync to

user’s other devices. The user can even use the Save As menu option in most applications to

save files directly to the inSync Share folder.

NOTE: Files saved or copied to the inSync Share folder consume user’s storage quota and that it

should not be more than 2 GB.

13.3 Working with File Versions

The older version of a file is retained when a user updates the file each time. However, every

new version of the file consumes user’s storage quota. The number of versions to be retained

can be controlled by setting the #Versions of a file to be retained option under the Share tab in

the user profile.

The inSync user can see all the retained versions of a file. For example, select a file and click the

Show Previous Versions button and the following window displays.

In MS Windows and Mac OS:


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13.4 Deleting Files and Folders

When a user deletes a file or a folder, it is marked for deletion and is not deleted permanently.

Therefore, all deleted files and their older versions remain as it is and these versions can be

downloaded later.

The inSync user can delete these files permanently by clicking the Delete Permanently button.


13.5 Sharing Folders with Collaborators

Folders in the inSync Share folder can be shared with collaborators.

NOTE: Collaborators are set of users who can edit or share the data in either files or folders.

The owner of these files or folders gives privileges to edit or share to other users. These users

are collaborators.

15. In the inSync Share folder, right-click a folder and click inSync Share -> Share this folder.


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In MS Windows:

In the inSync Share folder, right-click a folder and click Services -> Share using inSync.

In Mac OS:

16. The inSync Web opens in the browser and the Manage Collaborators screen displays.


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MS Windows and Mac OS:

Figure 13 - Managing Collaborators Screen

To manage collaborators, enter the following.

Field Description

Add User Type email addresses of collaborators separated by commas or select email addresses from the email list.

Privileges The Edit option allows collaborators to edit the file contents and allows sharing with other collaborators as well.

The View option allows collaborators to view the file contents.

Unshare Folder Unshare option deletes all users from the collaborator’s list for that particular folder.

This option is only entitled to the owner of that folder.

17. Click Save. An email notification is sent to collaborators so that they can view or update

these files.

NOTE: Check if you have enabled email notification by selecting on the checkbox in mange

profile window.


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13.6 Sharing Files and Folders with External Users

A user can share files and folders with external users by sending a link. This link allows external

users to download files and folders using the Web browser. However, this link expires

automatically based on the Link expires in setting in the user profile.

To get a link of a file or a folder, follow these steps:

18. In the inSync Share folder, right-click a file and select inSync Share -> Get Link.

In MS Windows:

Figure 14 - Get Link Option

In Mac OS:

19. The link opens in the Web browser and displays the preview.

20. The link can be copied and sent to external users by email.


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Figure 15 - Copy and Share Link

21. Using the link, the external users can view the file or folder contents.

13.7 Sharing Data from Web UI

Using the Web browser, the inSync user can still access, download or share files and folders.

To access shared data from Web, follow these steps:

1. Open the Web browser and enter the Web restore URL in the address bar. For example,

https://cloud.druva.com. The login screen displays.

2. Enter the user’s login credentials.

3. Click Share. The listing of files and folders displays.

Or

1. Open the inSync Share folder.

2. Right-click a file or a folder and select the Browse on inSync Web option.

3. The browser opens with inSync Share folder content.

In MS Windows and Apple Mac OS :


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13.7.1 Sharing a Folder with other Users

The inSync user can share a folder with other users so that they can view and download files.

To share a folder with collaborators, follow these steps:

22. Select a folder from All Content and click Manage Collaborators.


Figure 16 - Manage Collaborators Screen

23. The Manage Collaborators screen displays.

24. Refer the Sharing Data with other Users, section for rest of the steps.

13.7.2 Viewing Shared Content

The inSync user can see the listing of shared items on the screen. Using this screen, the user can

change the collaborators setting, get a link to share with external users, and download the file

or folder.

To view shared files and folders, click the Shared Content link. The Shared Content screen is

displayed.


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Figure 17 - Shared Content Screen

13.7.3 Viewing Links

An inSync user can create links for files and folders, which can be shared with other users.

These links are stored under Links. These links can be copied and sent to external users. Using

these links, the external users can view the contents of files and folders.

NOTE: External users are the users other than inSync users and collaborators.

To view links, click Links.

13.7.4 Managing Activities

The Activities screen displays the different tasks related to the files and folders in the inSync

Share folder that is performed by the collaborators.


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Following is the list of activities, which is displayed in the activities stream:

1. Added a file or a folder

2. Deleted a file or a folder

3. Shared a folder

4. Unshared a folder

5. Edited a file

6. Created a link

7. Added a collaborator

8. Removed a collaborator


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Druva inSync Cloud, a pioneer in enterprise data backup and retrieval, is an industry-first

application that delivers near-instantaneous automated backups of laptop computers and

mobile devices – ten times that of competitive offerings – while enabling simple one-click

restores of any file or backup volume and guaranteed 100-percent accuracy of backups and

restores.

Druva inSync Android/iOS Companion provides you the capability to back up and access, your

backed up data on various laptops and computers using your mobile devices.

Download and install inSync Android Companion from Android market and iPads/iPhone

companion from Apple store.

14.1 Installation Prerequisites

The following are the installation prerequisites for inSync client –

Devices Support

Android Mobile: Version 2.2 or higher

iPhone/iPads: 4.5.x

Disk space required for installation

Android device – 4 MB

iPhone/ iPads device – 2 MB

14.2 Installation of inSync app on Android

Follow the steps given below:

1. On the Android mobile, press Play Store.

2. Type inSync in the Search box.

3. inSync apps displays on the screen

4. Press the icon to install the inSync app.

Chapter 14

Installing and Managing the inSync

app on Mobile Devices


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14.3 Installation of inSync app on iPhone/iPads

1. On the iOS mobile, go to Apple Store.

2. Type inSync in the Search box.

3. inSync app is displayed in the search list.

4. Press the inSync icon to start the installation.

14.4 Activate the inSync app

Follow the simple steps given below to activate the inSync app.

1. After installation of inSync app, the login screen displays.

2. Tap the inSync Cloud option.

3. Type email address and password in the respective fields that are received in the activation

email from the inSync Cloud administrator. Tap Login.

4. Reset the password (for the first device)

5. The following steps are divided into two different devices; Android and iOS. Depending on

the mobile activation settings; optional and mandatory, the inSync user has to follow the

instructions.

6. For Android device:

6.1. If activation of mobile devices is set to Optional,

6.1.1. The list of devices screen is displayed.

6.1.2. Tap My Account.

6.1.3. Activate Backup Services and Protection Services.

6.1.4. While enabling the Backup Services option, the inSync app asks user to enter a

device name. Type name for device and then tap Configure. Backup service is

being activated and the device gets added to the user’s account.

6.1.5. Tap Services under Device Protection to enable the SafePoint settings for geo-

tracking and remote wipe.

6.1.6. The device is now ready.


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6.2. If activation of mobile devices is set to Mandatory,

6.2.1. The inSync app asks user to enter a device name then Backup and Device

Protection services are installed automatically.



7. For iOS device:

7.1. If activation of mobile devices set to Optional,


7.1.2. Tap My Account.

7.1.3. Enable Backup Services and Protection Services.

7.1.4. While enabling the Backup Services option, the inSync app asks user to enable

location service and then the device gets added to the user’s account.

7.1.5. While enabling the Protection Services option, the inSync app asks user to install

MDM profile and inSync Profile for the first time. These services are required for

SafePoint services.


7.2. If activation of mobile devices is set to Mandatory,

7.2.1. The protection services get enabled now install the inSync profile and continue

with the following installation screens.


8. The mobile backup starts automatically and the status is updated in the device list.

NOTE: For Single sign-on, see the steps 2 to 4 of SAML authentication.


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14.5 Start backing up the configured folders

After installing the inSync app, now start the first backup.

1. Press the My Account tab.

2. Under Backup Status, press Backup Now.

3. Before starting the first backup the inSync app may prompt to install the security profile,

follow the instructions and then proceed.

4. Backup starts immediately and the details get updated in the Status under Backup.

5. The next backup will occur according to the backup schedule set by the inSync Cloud

administrator.

14.6 Restoring files from snapshots

To restore folders like contacts, photos, and videos, follow the steps given below.

1. Launch the inSync app and enter the device credentials.

2. Press My Data. Select the appropriate device from My Devices.

3. The contents of the latest snapshot are displayed on the screen; previous snapshots can be

seen by pressing Prior Versions.

4. To view contents, press one of the displayed folders. or

5. Long press contact or photos or videos to continue. The quick menu displays.

6. Press Restore to start the restore contents. Now verify the restored contents.

NOTE: The inSync user can only restore data from the snapshots which belong to the existing

device but the data can be viewed or downloaded in cache of other devices.


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14.7 Start backing up the configured folders

To start backing up the configured folders, follow these steps:

1. Press the My Account tab.

2. Under Backup Status, press Backup Now.

3. Before the first backup starts, the inSync app may prompt to install the security profile,

follow the instructions and then proceed.

4. Backup starts immediately and the details get updated in the Status under Backup.

5. The next backup will occur according to the backup schedule set by the inSync Cloud

administrator.

14.8 Restoring files from snapshots

To restore folders like contacts, photos, and videos, follow these steps:

1. Launch the inSync app and enter the device credentials.

2. Press My Data. Select the appropriate device from the My Devices list.

3. The list of snapshots is displayed on the screen; previous snapshots can be seen by

pressing Prior Versions.

4. Tap the snapshot to view the contents.

5. Long press contact or photos or videos to continue. The quick menu displays.

6. Press Restore to start the restore contents. Now verify the restored contents.

NOTE: The inSync user can only restore data from the snapshots which belong to the existing

device but the data can be viewed or downloaded in cache of other devices.


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14.9 Managing inSync Share on Mobile Devices

With the inSync Share feature, you can back up your data across all your devices, and also share

with others in your enterprise or external users (based on the security policies adopted by the

inSync administrator).

inSync Share on the mobile device allows you to:

Backup and access files across devices.

Access files that other have shared with the user.

Share files with other using links.

All shared files are also visible on the inSync client Web UI, from the inSync user can share them

with others.

All shared files are listed in Share.

Share files from the mobile device. These files can be accessed across devices.

14.9.1 Sharing Files with other Devices

Share files from the mobile device. These files can be accessed across devices. To share files,

follow these steps:

1. Open a file, which is to be shared.

2. Tap the action icon in the bottom right of the screen.

3. Press inSync. Now the file is shared.

4. The shared file is now listed under the MobileUploads folder of Share.

5. Repeat the above steps for sharing other files.


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14.9.2 Sharing a File Link with Others

Files in Share can be shared by creating a link to others. To create a file link, follow these steps:

1. Tap Share. The list of all files and folders will display on the screen.

2. Open a file

3. Tap the Share Link icon in the bottom left of the screen. A link gets created on the

clipboard.

4. Now send this link to anyone in an email message, short message, or with any other

sharing application.

14.9.3 Viewing Shared Data using inSync

View files and folders shared by other devices and users. Data shared by other devices and by

others is listed under Share.

1. Tap Share.

2. Folders shared by other devices are listed here.

3. Tap the folder to list its contents.

4. Tap a file name.

5. Now view the content of a file or download it on the device using the menu.


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14.9.4 Downloading Files

Download a file from the inSync backup of any devices. A downloaded file is listed under

Downloads on the device.

Note that download a file is distinct from restoring it. All downloaded files are listed under

Downloads. They are deleted when the user logs out.

To download a file:

1. Tap Restore.

2. Browse devices and snapshots to see the required file list or in Share browse a shared file.

3. Tap the file name to open it.

4. Tap the Download icon in the bottom center of the screen to add in Downloads.

5. inSync Companion downloads the file and it is listed in Downloads.

6. Tap Downloads in the main menu to access it at any time.

14.10 My Account

My Account tab displays all details about server information, backup status and settings.

Field Description

Account Information:

Server URL Displays the inSync Cloud IP address.

Username Displays the user’s email address.

Reset Password Reset the password.

Backup:

Status Displays the current backup status

Backup Services Enable or disable data backup


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Field Description

Last Backup Displays the date when the last backup occurred.

Next Backup Displays the next backup schedule

Contents Displays configured backup contents.

Quota Used Displays the storage space used for backup.

Quota Displays assigned storage quota and shared quota for backing

up device contents.

Backup Now Start backup activity instantly.

Device Protection

Device Protection Displays protection status of the device

Protection Services Enable or disable device protection services like device trace

and decommission.

App Settings:

Cache Limit The Cache Size allows you to set the local cache storage size. This setting affects the number of files in the Recents list, as well as the size of the files that can be downloaded.

The default cache size is 100 MB. You can resize the limit to as much as you need for downloading files.

Clear Cache Deletes all files in the cache.

About:

Version Displays the inSync app version.

Help Displays on-line help for inSync app.

Unlink from inSync Disconnects from the inSync Cloud and logs out.


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…………………………………………………………………………………………………………………………………………………....

In this Chapter:

Uninstalling Druva inSync client from Microsoft Windows

Uninstalling Druva inSync client from Linux

Uninstalling Druva inSync client from Mac OS

Uninstalling inSync App from Android mobile device

Uninstalling inSync App from iOS mobile devices

…………………………………………………………………………………………………………………………………………………....

15.1 Microsoft Windows

To remove the Druva inSync client from the Microsoft Windows,

Go to Windows Start All Programs Druva inSync Uninstall Druva InSync

15.2 Linux

Use the package management tool for the distribution (rpm or dpkg/apt-get) to uninstall the

Druva inSync Client. Note that the client configuration is not deleted after uninstall and should

be manually removed when needed.

Using the super user privileges, uninstall the inSync rpms. First identify the version of rpm

installed on the system.

#rpm -qa | grep druva-insync-client

Now uninstall this particular package by:

#rpm -e druva-insync-client-<version>-<arch>

It can also be done using the following single command.

#rpm -qa | grep druva-insync-client | xargs rpm -e

Chapter 15

Uninstalling the Druva inSync Client


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Using the super user privileges, uninstall the inSync debian based packages (like Ubuntu). First

identify the version of deb installed on the system.

# dpkg --get-selections | grep druva-insync-client

Now uninstall this particular package by:

# dpkg -r druva-insync-client-<version>-<arch>

It can also be done using the following single command.

# dpkg --get-selections | grep druva-insync-client | xargs dpkg -r

15.3 Apple Mac OS

To remove the Druva inSync client from the Mac OS, follow the steps.

1. Run the downloaded inSync (.dmg) package.

inSync package mounts on the disk.

Now click Uninstall inSync.

The inSync client is now uninstalled.


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15.4 Android

Before you uninstall inSync:

1. Tap Settings and then tap Location and Security.

2. Tap Select device administrators.

3. Tap inSync Device Admin.

4. On the next screen, tap Deactivate.

5. Tap OK. This will disable inSync Device Admin.

Follow the procedure to uninstall the inSync app.

1. Tap Settings and then tap Manage Applications.

2. Tap inSync

3. Tap Uninstall

15.5 iOS Devices

1. Long press the inSync app icon until the icons on your screen begin to shake or wiggle.

2. Click the “x” in the upper left hand corner of the inSync icon.

3. Deletes the application from your device.

Technology

inSync Cloud Administrator's Guide 5.1