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Integria IMS is a software that let you to easily organize all of your critical business processes from a single application. This includes project management, customer support, knowledge management, file distribution, automated inventory and CMDB, HHRR management and a complete CRM with some ERP features.
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“Control, manage, optimize”
WHAT IS INTEGRIA IMS AND WHAT IS IT
USED FOR?
1
“Integria IMS is a software that let you to easily organize all of your critical business processes from a single
application”
WHAT IS INTEGRIA IMS?
Integria IMS provides an integrated solution for SME’s through which you can:
WHAT IS IT FOR?
Provide a support
service or helpdesk Manage your asset
inventory
Manage customers and vendors
Manage your knowledge
Manage all your
proyects
HELPDESK AND SERVICE SUPPORT
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HELPDESK & SUPPORT > Multitenant and multiuser, with profiling. > Ticket customization. > Limitation on number of tickets per customer. > Complete configuration of SLA. > 100% Web. Apps for Android and iOS. > Self customization: API and extensions available.
> Complete customization on reports, with several metrics and graphs. > Project management and tickets can be related. > You can follow tickets by owner, status, group, type of problem, etc. > Custom defined scheduled reports in your email inbox. Open database model for custom SQL reports.
HELPDESK & SUPPORT
> Complete email operation (creation, update, attach, reply...). > Automated user creation form email ticketing system. > Complete email tracking of each support case.
HELPDESK & SUPPORT
SUPPORT TICKETS DASHBOARD
TICKET DETAILED VIEW
TICKET SEARCH
TICKET TRACKIND DETAILS
PROJECT MANAGEMENT
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PROJECT MANAGEMENT > Activity notification by email. > Cost calculation per role and reported work units. > Automated cost calculation, and progress report, per user, per project and task. > Realtime reports, customized and scheduled by email (in pdf).
PROJECT MANAGEMENT > Calendars for holiday, sick leave and telecommuting management. > Agenda and non-working days customized calendar. > Individual task management. > Mobile interface (Android, iOS).
GANTT REPORT FOR PROJECTS
TIME DISTRIBUTION IN A PROJECT
TASK MANAGEMENT / STATUS
PROJECT DETAILED VIEW
INVENTORY
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> Multiple relationship between inventory assets. > Access control per object. > Tracking changes on each object. > Contacts and companies can be associated to each inventory object. > You can see all incidents related to an specific object. > Import/export by CSV and/or Web API.
GREAT FLEXIBILITY
> Cross platform agents supported to get information directly from computers: Windows, Linux, Mac OS, Android, etc. > Agents will update the inventory information automatically for you, using a scheduler. > You can expand the information they gather by writing your own customized scripts.
AGENTS SUPPORT
> Information fields are customizable. > External SQL tables can be used to cross-load information for a field. > Visible fields are customizable. > Validated, unique fields. > Tree hierarchical view. > Custom SQL reports.
CUSTOMIZED INVENTORY
INVENTORY OBJECT DETAIL
HIERARCHY INVENTORY VIEW
INVENTORY SEARCH
CUSTOMER MANAGEMENT
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> Customizable company roles: clients, providers and partners. > Non-payment management, contract expiration and documentation. > Business opportunities integrated with companies. > Possibility of associationg companies and contacts with inventory .
INTEGRATED MANAGEMENT FOR COMPANIES
> Support for multiple currencies and tax rates. > Bills overview: pending, paid or canceled. > Customized invoices with your company logo. > PDF invoices for printing or mailing.
ADVANCED BILLING SYSTEM
> Manage delivery of newsletter by email (html). > Delivery statistics and campaign display. > ROI calculation. > Status of campaign’s business opportunities.
MARKETING AND ADVERTISING CAMPAIGNS
> Full sales pipeline management. > Creation of new opportunities by email, Web form or Web API. > Statistics and custom reports (pipeline, conversion ratio, etc). > Email activity management with customizable templates.
BUSINESS OPORTUNITIES MANAGEMENT (LEADS)
BILLING REPORT VIEW
LEADS REPORT
LEAD PIPELINE VIEW
LEADS SEARCH VIEW
KNOWLEDGE MANAGEMENT
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> Articles/solution system for self-support. > Multi-language. > Allows articles pdf exportation. > Customizable with types and categories.
KNOWLEDGE BASE
> It has a complete metasyntactic system Wiki alike. > Restricts read/write access per user per page. > Incorporates a complete Wiki syntax and searches.
ONLINE DOCUMENTATION SYSTEM (WIKI)
> System to publish ans share resources. > Managing access and permissions. > Allows public access to content from outside the application. > Categorizable, with search, filters, etc.
DOCUMENT AND FILE MANAGEMENT
That make Integria IMS an essential tool for your business
MAIN ADVANTAGES
Everything in
one tool Access
anywhere
Highly customizable
Excelent quality/ price ratio
Compatibility with all your processes
1
4 Easy integration with
other software
2 3
6 5
available for Integria IMS LICENSE & VERSIONS
OPENSOURCE ENTERPRISE
ANUAL FEE PER-USER LICENSE
8x5 ó 24x7 TECHNICAL SUPPORT ADVANCED FEATURES:
configuring user accesses, tickets, inventory, reporting,
etc.
FREE UNLICENSED
WITHOUT TECHNICAL SUPPORT LIMITED FEATURES:
configuring user accesses, tickets, inventory, reporting,
etc.
Imparted by qualified staff from Ártica ST OFFICIAL TRAINING
Official Integria IMS training Specific training to
gain full advantage of the tool.
Specialized courses
Extension development Application data model Inventory customization
c/ Alberto Aguilera 7, 3ºD (+34) 91 559 72 22
[email protected] www.integriaims.com
For further information:
