Intelligent Mainframe Management: The Evolution of Expert Systems

World®’16

IntelligentMainframeManagement:TheEvolutionofExpertSystemsJDBagnell - SeniorDirector,ProductManagement- CATechnologiesGregPayne- Sr.Analyst/TechInfrastructure,MainframeServices- SouthWest Gas

MFX161S

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Abstract

Don’tmissthisinformativesessionontheevolutionofexpertsystemsonthemainframe.Learnhowyoucanbetterleveragehistoricaldatawithnew,embeddedoperationalintelligencetomorefullyunderstandwhat’shappeningtodaytopredictthefutureandpreventsystemfailures.Discoverhowthisdrivetowarddata-drivensystemsmanagementandzero-touchautomationwillhelpyouincreasebusinessagility,drivedowncostsandproactivelyaddresspendingskillsgaps.

J.D.BagnellCATechnologiesInc.Sr.DirectorProductManagement

GregPayneSouthWest GasSr.Analyst/TechInfrastructure,MainframeServices


Agenda

MAINFRAMEANDDIGITALTRANSFORMATION

CHALLENGES

SUMMARY

WHATISINTELLIGENTMAINFRAMEMANAGEMENT

HOWDOYOUGETTHERE

USECASES

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MainframeisMissionEssentialtoApplicationEconomyMainframeisCorePartofApplicationEconomy

55%ofappstouch

mainframe

70%world’scorporate

dataisonamainframe

99.999%availabilityforbillionsofinteractionsperday

63%experiencingMIPSGrowth

Sources:IBM,CAVoiceofCustomerStudyconductedbyIDC


What’sDrivingMFMIPSGrowth

Asingletransactiondrivesupto100systeminteractions

Dataencryption/decryption

Userverification

Systemlevelreconciliations

Customerloyalty

Purchasehistories

Real-timereporting

Fraudchecks

Sources:IBM


GuidingPrinciplestoAchieveLEANMainframe

MainframeEconomicsExploitplatformtoremixMIPS,optimizeperformanceandstandardizetoprovidelowestcostpermissioncriticaltransaction24x7withhighavailibity

SecurityandComplianceSecuredatainrestanddatainmotiontocontrolriskandalsomeetregulatorycomplianceneeds

BusinessAgilityAdoptagileprocessandmodernizetools,codeinordertoincreaseenterprise-wideinnovationvelocity

AutomationandManagementImproveefficienciesandempowerstafftodelivermorewithlessbydeployingmachinelearningbasedautomation

CULTURESKILLS

SYSTEMINTELLIGENCE

IntelligentOperations


ECONOMICS

MainframeEconomics

PainPoint DesiredOutcomes CASolutions

ReduceMIPSCosts OffloadtoSpecialty EnginesOptimizePerformance

• Specialty processorsupport• Upto90%CPUsavings withbettercache,memory• PerformancetuningtoolsetavoidsLPARusageandMIPS

ReduceDowntimeCosts EnableBusiness Continuity • Parallel SYSPLEXsupportenablesDR- highavailabilityandreduceddowntimeduringrecovery

ReduceLaborCosts ModernizationAutomation

• Singlepaneofglass monitoringempowersallstafflevels• Integratedmanagementviewsforautomation,devlifecycle

ReduceSoftwareCosts StandardizeVendors • Rationalization Programforsoftwarecostssavings• Migrationtoolsreducemigrationcostsupto25%

BusinessOutcome:AchieveincreasedsavingsonTCO/MIPSbyimprovingeconomics

CAMainframeSolutionCapabilities


BusinessAgility

PainPoint DesiredOutcomes CASolutions

IncreaseVelocity ofInnovation

CollaborateMobiletoMainframe

DeliverMoreFrequently,withLowerCycleTimetoDeliver

• Agilelifecycle managementmobiletomainframe• Application modernizationsupport• Continuousdeliverymobiletomainframe• Continuoustestingwithautomated/virtualized/securetests

Reduce ImpactandCostofDowntime

CollaborateMobile toMainframe

ImproveMTTR(meantimetoresolution)

• Continuousmonitoringandalerts,continuousavailability• Infrastructuremonitoring andmanagement• Cross-enterpriseperformancemanagement

MasteringSystem“SupplyChain”Complexity

Operational Stability,AgilityandFlexibility

• Workloadautomationalongsidecodedelivery• Predictiveworkloadanalyticsandintelligence• SeamlessautomationforERP,Hadoop

BusinessOutcome:ImproveInnovationCapabilities,SpeedtoDeliverandResolve

CAMainframeSolutionCapabilities AGILITY


AutomationandSkillsManagement

PainPoint DesiredOutcomes CASolutionsProvideEasytoUseITToolsetsforAll Modernize Toolsets • DevelopertoolsetsinEclipseand3270

• Modernizedcross-enterpriseworkloadanalytics(self-serve)

Leverage DataforAnalytics

PredictwithMachineLearningandAnalytics

• Operationalanalyticswithinperformance,DB2• Predictiveanalyticswithinworkloadautomation

Simplify SoftwareAdminandUpkeep

SimplifyandAutomateAdministration • ImprovementstotestingtoolsforimprovedUX

BusinessOutcome:MaximizeFTEeffectivenesstomeetinternalandcustomerSLAs

CAMainframeSolutionCapabilitiesSKILLS


BringMachineLearningtoMainframeIntelligentAutomation

§ Topologydiscovery

§ Predictbusinessservicedisruption

§ Rootcauseanalysis§ Resolution guidance§ Automateresponse

§ Predictanomalies§ Proactiveresponse

§ Reacttoevents§ Selfserviceviews§ ModernU/X

ANOMALYDETECTION

INTELLIGENTAUTOMATION

MODERNIZATION

AutomationMachineLearningAlgorithmsDataandEventProcessing

PATTERNDISCOVERY

Generalist

Experts

Specialists

Automation

MTTRandFirefighting OptimizedPerformanceandEfficiency

MAINFRAM

EOPERA

TIONS

ENTERP

RISE

SUPP

ORT


IntelligentMainframeOperations- LiftingtheBurden

DATA-DRIVENAPPLICATIONS

ANALYTICALTOOLSandSKILLS

IN-HOUSEDATASCIENCE

IN-HOUSEDOMAINEXPERTISE

+

+

YOURBURDEN MainframeTeamCenter

LettheDATAdotheWORKforyou

DoMOREwithLESS!

Fueledby:§ advancedanalyticalgorithms

§ machinelearning


SYSTEMINTELLIGENCE

MainframeEconomics

SecurityandCompliance

BusinessAgility

AutomationandManagement

CULTURESKILLS

• UnifyMobiletoMainframe• ContinuousAvailability• MonitoringandAlerts• ContinuousDeploymentandDelivery• ApplicationModernization• AgileOpswithWorkloadAutomation

• OffloadtoSpecialtyEngine• PerformanceOptimization• SoftwareStandardization• BusinessContinuity• PlatformExploitation

• DataSecurity• MainframeSecurity• AdvancedAuthentication• ComplianceManagement

• SimplifyandAutomate• Modernize• DeployIntelligenceandAnalytics• M3AServices

MissionEssentialfortheApplicationEconomy


CAMainframeOperationsIntelligence

PredictEarlier

RemediateFaster

CollaborateEfficiently

ImproveContinuously

Geteveryoneworkingtogethertoisolaterootcausesfaster withdatainsightsfrommultiplesources

Operationalintelligencecapturespatterns,triggeringdynamicandreliableproblemremediation

Machinelearningwithoperationalfeedbackrecommendsthenext

bestactionforfutureevent

Takeactionearlierwithembeddedanalyticswhichdetectsabnormal

patternsofoperation

PREVENTPROBLEMS


MainframeOperationsIntelligenceUtilizeDataandUserInteractiontoBuildaDirectiveandSelfLearningSolution

Highlights§ Aggregatedataacrosssystemdomains§ Correlatemetricsacrossdomainsviamachinelearning§ Understandsystemandapplicationinterdependencies§ Understandeventsaffectingservices§ Knowledgecaptureanddirectiveresolution§ CreateautomationinrealtimeBottomLine§ ReducedMTTR§ ReduceSMEdependenceforissuetriage/investigation§ Improvedenduserexperience

System

s

Network

Database

CAMAINFRAMEOPERATIONSINTELLIGENCE

Correlate,LearnandAutomate

End-to-EndMonitoringandManagement

Automation


TheIntelligentMainframeWhenSomethingGoesWrong,YouHaveOnlyOnePlacetoLook

Correlatedata.

Systems

Storage

Network

Applications

Data

Automation

IntelligenceEngine

AcrossSilos. ImproveCustomerExperiences.

Automatically.

OptimizeOperations.

RealizeDeeperInsights.

Avoid Problems.


BusinessServicePerspectivesandTopologyViewsHighlights§ Monitorservicelevelmetrics

§ Analyzemetricswithabilitytodrilldownacrossentiretopology

§ Trackandprioritizeeventsaffectingservices,consolidatealerts

§ Correlatemetricsviamachinelearning

§ QuickrootcauseanalysisandreducedMTTR

BOTTOMLINE§ ReducedMTTR

§ ReduceSMEdependenceforissuetriage/investigation

§ Improvedenduserexperience


ExpertSystems– GuidedTriage,RCAandResolution

SME

• Highlights§ AssistedtriagethathelpsfasterRCA,reducedMTTRand

facilitatesbetterdecisions

§ Utilizecorrelationdatasciencetofindclustersofalertsandrelationships

§ Leveragemachinelearningandyourdatatothesystemtriageandisolatetheproblem

§ Systemlearnsfromexperts,helpsonboardjuniorstafffaster

BENEFITS§ ReducedMTTR

§ Higherproductivityofjuniorstaff

§ TransferofTribalknowledgetoanexpertsystem

§ Lowercostsofoperations,noincreaseinrisks

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SouthwestGas– CaseStudy

GREGPAYNESeniorAnalyst/TechInfrastructure,MainframeServices

SouthwestGasCorporationprovidesnaturalgasservicetomorethan1.9millioncustomersthroughoutArizona,NevadaandCalifornia.


SouthwestGas

§ WhatareyourkeyITOpschallenges?

§ HowareyouimprovingMTTR?

§ Whatisyourvisionforthefuture?


LEVERAGEDATAANDKNOWLEDGE

ITSYOURASSET

GOFROMREACTIVETOPROACTIVENOTOUCH

SELFANALYZEANDAUTOMATEREMEDIATION

WrapUpandTakeawayIntelligentMainframeOperations

Expertuserswithdecadesofexperience

Highlycustomizable,

flexibletoolkits

Basicsoftware

intelligence

InexperiencedusersnewtoMainframe

Toolsthatguideuserstodecisions

Predictivesoftware

intelligence


IntelligentMainframe:AdvancedAnalytics

CAMainframeOperationsIntelligence:PerformanceandNetworkApplicationMonitoringEventsandAutomation

MustSeeDemosintheMainframeTheater:

IntelligentMainframe:Automation

CAMainframeOperationsIntelligenceCAOPS/MVS®EventManagementandAutomation

IntelligentMainframe:End-to-EndPerformance

CACross-EnterpriseAPMCAMainframeApplicationTunerCAUIMforzSystems

IntelligentMainframe:StorageManagement

CAVantageSRMCA1®TapeManagementSystem


SmartBarIntelligentMainframeandAdvancedAnalytics

TalktoAnalyticsExpertsatMainframeSmartBar


CADesignVisionforIntelligentMainframe

OptimizingMainframeOperations

MustSeeDemointheCADesignZone:


RecommendedSessions

SESSION# TITLE DATE/TIMEMFT169T GettheEntirePicture:End-to-EndInfrastructureandAppMonitoring

11/17/2016at11:30am

MFX162S CrackOpentheBigBlackBoxforFasterProblemRemediation11/17/2016at12:45pm

MFX163S ModernSystemIntelligence:MakingtheDatadotheWork11/17/2016at1:45pm

MFX164S FromFantasytoReality:MobiletoMainframeInfrastructureVisibility11/17/2016at3:00pm

MFT168T DemystifyingMobiletoMainframeDevOps11/17/2016at3:45pm

MFT159P Panel:WorkingSmarterNotHarderwithEmbeddedMainframeIntelligence 11/17/2016at4:30pm


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Intelligent Mainframe Management: The Evolution of Expert Systems