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How do you know it all works together?
• Contact center & communication solutions are complex and $$$– Requiring large investments of money, time and
resources
The Challenge
• Your solution MUST…– perform as designed – meet the cost savings, efficiency and customer
satisfaction objectives that justified it
What if the investments are not justified?
• What if the solution doesn’t perform as designed?
• What happens if you don’t achieve your ROI?
• What happens if you don’t optimize your solution to meet the ever-changing demands of your customers?
Let IQ Services help protect your…
contact center & communication solution investments
with risk management-focused test planning &
robust managed testing services throughout the solution life cycle!
The Answer
Life Cycle Support
• Investment Protection Program™– Discover/review configuration– Assess risk– Develop test plan and schedule– Define requirements & acceptance criteria– Assist with test plan execution
Planning Support
• Comprehensive Test Planning– Discovery– Risk Analysis– Test plan & schedule
• StressTest™ Performance & Load Testing– Benchmark legacy system performance
• StressTest™ Performance & Load Testing– Iteratively check performance– Assess network
• Usability Analysis & Testing– Iteratively check application flow/usability
• Application Feature Testing– Iteratively check application against design
Development Support
Deployment Support
• StressTest™ Performance & Load Testing– Observe, tune & verify performance; document acceptance– Test business continuity & disaster recovery plan
• Application Feature Testing– Observe, tune & verify performance against design
• Integrated IP Telephony Testing– Execute automated test plan & perform integrated testing– Conduct phone registration monitoring– Automatically generate as-built documentation
Production Support
• StressTest™ Performance & Load Testing– Test performance before & after upgrade/fix
• HeartBeat™ Availability Monitoring– Monitor availability & performance around the clock
• Integrated IP Telephony Management– Troubleshoot help desk issues– Control phone remotely– Track & report changes
Evolution Support
• HeartBeat™ Availability Monitoring– Proactively monitor solution for optimization opportunities
– Monitor & analyze trends
• Integrated IP Telephony Management– Monitor voice quality
• Regression analysis & testing– StressTest™ Performance & Load Testing
– Application Feature Testing
– Usability Analysis & Testing
IQ Services Deliverables
• Commitment to quality customer service
• Risk management-focused test planning & implementation
• Real-time results
• Actionable data
• Sophisticated tools made easy
• Proven quality assurance testing methods
• Unparalleled schedule & test flexibility
• Expertise (12+ years of test services experience)
Actionable, Timely Data
• Detailed call results– Including recordings
• Error notifications & summary– Including recordings
Real-time feedback & support
• Real-time, online results
• Test conference bridge support
• 24 x 7 support
Commitment to your success
IQ Services can be part of your team…
a partner instead of a vendor
When we are on the same team… – your success is our success– we can leverage existing resources
IQ Services Value
• Confidence your customers are having the experience you defined for them
• Knowledge you are doing everything possible to optimize the return on your solution investments
• Assurance the financial, technical and schedule risks will be reduced
Delivering Value Throughout the Life Cycle
Delivering Value Throughout the Life Cycle
Delivering Value Throughout the Life Cycle